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Journal : E-JRM

Analisis Pengaruh Harga, Kualitas Layanan Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Pada E-Commerce Shopee (Studi Mahasiswa FEB Jurusan Manajemen Universitas Islam Malang) Mukti, Shinta Aulia Cahya; Sunaryo, Hadi; Mustapita, Arini Fitria
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research was conducted to determine and analyze the influence of price, service quality and customer satisfaction on customer loyalty on Shopee e-commerce. This type of research uses an explanatory research method through a quantitative approach, with the data analysis technique used, namely multiple linear regression analysis. Sampling was taken using non-probability sampling with a snowball sampling method with a total of 82 respondents who were students majoring in management at the Faculty of Economics and Business and had made at least 2 purchases at e-commerce Shopee. The results show that price, service quality and customer satisfaction have a simultaneous effect on customer loyalty and each independent variable, price, service quality and customer satisfaction have a partial effect on customer loyalty. Keywords: Price, service quality, customer satisfaction, customer loyalty
Pengaruh Motivasi Kerja, Kepuasan Kerja Dan Lingkungan Kerja Terhadap Produktivitas Karyawan PT. Literindo Berkah Karya Mobaraq, Moh. Rizki Fajar; Sunaryo, Hadi; Mustapita, Arini Fitria
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research aims to determine and analyze the influence of work motivation, job satisfaction and work environment on employee productivity at PT. Literindo Berkah Karya. Employee productivity. Employee productivity can be interpreted as a tool for assessing the comparison between the quality and quantity of an employee's work or work that has been completed. This research is explanatory research with a quantitative approach. This research collected data from 30 respondents who were employees of PT. Literindo Berkah Karya. The variables studied include work motivation, job satisfaction, and work environment.The research results show that work motivation, job satisfaction, and work environment have a significant effect on employee productivity, work motivation has a significant effect on employee productivity, job satisfaction has no effect on employee productivity, work environment has no effect on employee productivity. This research suggests that companies provide job promotions, give appreciation to employees, and improve work facilities to increase employee productivity at work. Keywords: Work Motivation, Job Satisfaction, Work Environment, Employee Productivity
Pengaruh Pendidikan Kewirausahaan, Praktik Kewirausahaan dan Motivasi Berwirausaha Terhadap Minat Berwirausaha (Studi Kasus pada Mahasiswa Program Studi Manajemen Universitas Islam Malang) Wati, Ice Trisna; Sunaryo, Hadi; Rizal, Mohammad
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to analyze and determine the effect of Entrepreneurship Education, Entrepreneurship Practices and Entrepreneurial Motivation on Entrepreneurial Interest of Management Study Program Students, University of Malang, Class of 2021. This research is a type of quantitative research. The population of this study is management students class of 2021 with a sample size calculated using the slovin formula of 82 respondents. To solve the problem in this study using SPSS assistance with validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, F test, and t test. The results showed that simultaneously the variables of Entrepreneurship Education, Entrepreneurship Practice and Entrepreneurial Motivation had a significant effect on Entrepreneurial Interest. Partially Entrepreneurship Education has a significant effect on Entrepreneurial Interest, Entrepreneurship Practice has a significant effect on Entrepreneurial Interest, Entrepreneurial Motivation has a significant effect on Entrepreneurial Interest. Keywords : Entrepreneurship Education, Entrepreneursip Practice, Entrepreneurial Motivation, Entrepreneurial Interest
Pengaruh Impowering Leadership, Perceived Organizational Support, Dan Work Life Balance Terhadap Kinerja Karyawan (Pada Karyawan Bandar Udara Sultan Muhammad Salahuddin Bima Nusa Tenggara Barat) Fikriansyah, M.; Sunaryo, Hadi; Rahman, Fahrurrozi
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The purpose of this study is: 1) To test the information content of Impowering Leadership, Perceived Organizational Support and Work Life Balance on Employee Performance at Sultan Muhammad Salahuddin Bima Airport. 2) To determine the effect of Impowering Leadership, Perceived Organizational Support and Work Life Balance on Employee Performance at Sultan Muhammad Salahuddin Bima Airport.The sample in this study amounted to 37 people who were employees of Sultan Muhammad Salahuddin Bima Airport. The sampling technique used was purposive sampling. The data used in the study used primary and secondary data. Based on the results of the analysis that has been carried out that each question item in the research questionnaire is normally distributed and there are no problems with the results of the simultaneous test which states that the results of the variables Impowering Leadership, Perceived Organizational Support, and Work Life Balance, simultaneously have a significant effect on Employee Performance at Sultan Muhammad Salahuddin Bima Airport. Keywords: Impowering Leadership, Perceived Organizational Support, Work Life Balance, Employee Performance.
Pengaruh Kualitas Pelayanan, Harga, Dan Kepercayaan Terhadap Kepuasan Pelanggan Jasa Ekspedisi J&T Express Ekafianti, Firdayani; Sunaryo, Hadi; Mustapita, Arini Fitria
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research investigates the relationship between service quality, price, trust, and customer satisfaction in the context of J&T Express delivery services. Using a quantitative methodology with an associative framework, we surveyed 75 respondents via purposive sampling. The results of multiple linear regression analysis indicate that service quality, price, and trust simultaneously exert a significant impact on customer satisfaction. Moreover, each of these variables has a positive and significant individual effect on customer satisfaction. The study's findings offer actionable implications for the company to improve its service delivery and build trust with customers. Keywords: Service Quality, Price, Customer Trust, Customer Satisfaction
Pengaruh Lingkungan Kerja, Kepuasan Kerja, dan Disiplin Kerja Terhadap Produktivitas Karyawan (Studi Kasus PT. Easterntex Pandaan Jawa Timur) Syahputra, Hafiz Firdaus; Sunaryo, Hadi; Khalikussabir, Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study analyzes the effect of work environment, job satisfaction, and work discipline on employee productivity at PT Easterntex Pandaan East Java. Using a quantitative method with a survey approach, data were collected through questionnaires distributed to 60 permanent employees in the mechanical division of PT Easterntex. Sample determination using non-probability sampling with saturated sample method. Data analysis techniques include descriptive analysis, validity testing, reliability, classical assumption test, multiple linear regression analysis, and hypothesis testing (t test and F test). The results showed that work environment, job satisfaction, and work discipline significantly affect employee productivity, both partially and simultaneously. A comfortable work environment, high levels of satisfaction, and good discipline are proven to encourage increased productivity. The implication of this finding emphasizes the importance of management's role in maintaining and improving these three aspects in order to achieve optimal productivity. Keywords: Work Environment, Job Satisfaction, Work Discipline, Employee Productivity. 
Co-Authors . Sediarso . Sediarso . Sediarso, . AA Sudharmawan, AA Adia Putra Wirman Adia Putra Wirman, Adia Putra Aggasy, Savira Yustinah Agustin, Faikotul Wulan Ajiningtyas, Rahtanaya Amin, Muhammad Sirojuddin Amrullah, Angkoso Ahmad Anisa Amalia Apriyanto, Guntur Ari Widayanti Arini Fitria Mustapita Bariroh, Tahyatul Chamid Alif, A’an Abdul Daram Heriansyah DIAN LESTARI Dwi Anita Suryandari Dwitiyanti Dwitiyanti Dwiyani Sudaryanti Efendi, Feriawan Ekafianti, Firdayani Elly Wardani, Elly Ema Dewanti Etin Diah Permanasari Fahrurrozi Rahman Farida, Eka Fatahillah, Mulki Fikriansyah, M. Firhan Azis Fith Khaira Nursal Fitri Hidayah, Ratna Fujianti, Fujianti Hariati, Wiwik Harijanto, Djony Hariyanti Hariyanti Hariyanti Hariyanti Hayati Hayati Hayati Hayati Hayati, Hayati Heriansyah, Daram Hidayah, Ratna Fitri Ika Resty Kania Ika Resty Kania, Ika Resty Imam Bushiri, Moh Irandi Putra Pratomo Isra, Rafiq Al Jamaliah Jamaliah Jeni Susyanti Kartika Sari, Devel Khaerunissa Anbar Istiadi Khalikussabir, Khalikussabir Khalishatunnada, Khalishatunnada Kristiana, Helda Ladeska, Vera Luluk Yunaini Lusi Putri Dwita M. Abi Rafdi M. Agus Salim Al Fathoni Mayangsari, Jihanning Yudha Mobaraq, Moh. Rizki Fajar Mohammad Rizal, Mohammad Muhammad Zaki Sopiani Muhammad Zaki Sopiani, Muhammad Zaki Mukti, Shinta Aulia Cahya Mulki Fatahillah Mulki Fatahillah, Mulki Ni Putu Ermi Hikmawanti Niadianti, Elivia Nikmatullah, Nurul Azmah Nining, Nining Nugroho, Satrio Ridho Numlil Khaira Rusdi, Numlil Khaira Nur Rizky, Syahrul Nur Wakhid Nurjanah, Desi Nurul Amalia Nurul Amalia Nurul Amalia Nurul Azmah Nikmatullah Nurul Azmah Nikmatullah Oktadio Erikardo Pardiman Pardiman Pardiman Permatasari, Indriani Detty Pramiswari, Galih Intan Prasetyo, Rachmad Eka Prasetyo, Rachmad Eka Primaning Tyas, Rischa Prisiska, Fahjar Puji Sari Purbasari, Euis Putri, Vera Eselia R, Rizky Arcinthya Rahmadini, Nuriza Rahmat, Amalia Retno Lia Sari Rini Prastiwi Riyanti, Hurip Budi Rizky Arcinthya R Rizky Arcinthya R RIZKY ARCINTHYA RAHMANIA Rizky Rafiqul Rizky, Syahrul Nur Safira, Easy Salim, M. Agus Samiratul Mufidah Saraswati, Ety Sari Nurlaily, Sari Sediarso Sediarso, Sediarso Sejati, Eling Rosa Septiana Tri Pamungkas Shoalihin Shoalihin Siska Siska Siska Siska siska siska siska, siska Siti Asiyah Sopiani, Muhammad Zaki Suharto, M. Khoirul Anwarudin Broto Suja’i, Ahmad Yusuf Imam Supriyanto Supriyanto Suriantika, Cipto Suwandini, Amelian Nisa Syahbandono, Tri Hutomo Syahputra, Hafiz Firdaus Taslim, M. Tri Hutomo Syahbandono Tri Hutomo Syahbandono Ulya, Naylia Fadhilatul Wahyu Hidayati wardani, teja kusuma Wati Sukmawati Wati Sukmawati Wati Sukmawati Wati Sukmawati Wati, Ice Trisna Zamahsari, Mohammad Fikri