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All Journal Jurnal Agronomi Indonesia (Indonesian Journal of Agronomy) JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial JURNAL ILMU PERTANIAN Jurnal Pengkajian dan Pengembangan Teknologi Pertanian JAM : Jurnal Aplikasi Manajemen JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Daya Saing : Jurnal Ilmu Manajemen Syntax Literate: Jurnal Ilmiah Indonesia JASc (Journal of Agribusiness Sciences) Jurnal Pertanian Agros Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Basicedu GEMA EKONOMI Diklat Review : Jurnal manajemen pendidikan dan pelatihan Jurnal Ilmu Komputer dan Bisnis Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Agroplasma Jurnal Penelitian Enjiniring Fakultas Teknik Unhas Community Engagement and Emergence Journal (CEEJ) Dinasti International Journal of Digital Business Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Dinamika Sosial Ekonomi Tadris : Jurnal Penelitian dan Pemikiran Pendidikan Islam International Journal of Educational Research and Social Sciences (IJERSC) Ilomata International Journal of Social Science NUSRA: Jurnal Penelitian dan Ilmu Pendidikan International Journal of Management Science and Information Technology (IJMSIT) Jurnal Manajemen Bisnis Transportasi dan Logistik Jurnal Basicedu Jurnal Ilmiah Administrasi Publik dan Pemerintahan Ranah Research : Journal of Multidisciplinary Research and Development Journal of Entrepreneur, Business and Management Jurnal Pembelajaran Bahasa dan Sastra Jurnal Penelitian Pendidikan Indonesia Jurnal Pengabdian Kompetitif MERDEKA: Jurnal Ilmiah Multidisiplin
Muhammad Thamrin
Balai Pengkajian Teknologi Pertanian Sulawesi Selatan Jln. Perintis Kemerdekaan Km. 17,5 Makassar,Sulawesi Selatan
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Journal : JURNAL MANAJEMEN TRANSPORTASI

 1 
KUALITAS PELAYANAN JASA KEAGENAN KAPAL DAN KOMUNIKASI INTERPERSONAL PADA PERUSAHAAN PELAYARAN Pangihutan, Anton; Thamrin, Muhammad; Suparman, Asep
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 2 (2016): JULI
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i2.102

Abstract

The study aimed to analyze the relationship of services quality of ship agency, interpersonal communication with user satisfaction in PT Buana Listya Tama, both partially and simultaneously. The research uses quantitative methods by doing survey, and the data were analyzed using correlation and regression. The results show that the variables of interpersonal communication and service quality have a significant relationship either partially or simultaneously with customer satisfaction. Variable quality of service has a positive and significant correlation with t value of 4.905 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Interpersonal communication variables also has a positive correlation with customer satisfaction with the value of tcount equals to 6,108 and greater than t table of 1.998 so that Ho is rejected and Ha is accepted. Through the F test it is found that the quality of service and interpersonal communication are simultaneously correlated with satisfaction where the F count is larger than F table (90.839> 2.75) so that Ho is rejected and Ha is accepted. The coefficient of determination (R Square) between variables is 0.749 or 74.9%. The amount of the contribution of service quality and interpersonal communication on customer satisfaction is 74.9%, whereas 25.1% influenced by other factors not examined.
Co-Authors ., Ritawiyati A.A. Ketut Agung Cahyawan W Abadi Sanosra Abda Abda Afriani, Hesti Agusinta, Lira Akhwani Akhwani Akhwani, Akhwani Ardhina, Dila Arief Rahman Hakim Arif Rahman Hakim Arifiani, Librita Artfan, Erfin Khidayat ASEP SUPARMAN Asritanarni Munar Aswanti Setyawati Atika, Nur Azmi, Indriana Ulul Beding, Petrus A. Bin Haimid, Mohd Tarmizi Cecep Pahrudin, Cecep Desi Ardilla Dinar Dewi Kania DWI CAHYONO Edhie Budi Setiawan, Edhie Budi Edi Santosa Fauzia, Elfa febriyanti febriyanti Fransisca, Ribka Gempita, Gempita Gurning, Riris Nadia Gustina Siregar Haris Hermawan, Haris Hery Fadly Hery Widijanto Ichwan, Gema Akbar Ida Ayu Putu Sri Widnyani Imam Sonny, Imam Indrawan, Rully Janah, Zahrotul Jasriana, Nike Kasiyun, Suharmono Ketarena, Bunga Raya Khairunnisa Rangkuti Kristyono, Udik Kun Makhsusy Permatasari Kuncoro, Yahya Latifah, Alfi Liana, Esti Listyarini, Indah Lutfi Anggraeni Permatasari Maimunah, Maimunah Marantika , Galih Marthaleina Ruminda Sitorus Maulana Malik, Maulana Muhammad Ramli MUSLIMIN IBRAHIM Nafi’ah, Nafi’ah Nasution, Syahrial Ningfiat, Nafira Ainur Ningsih, Kartika Nur, Yunitha Ardiana Nursaid Nurul Qomariah Octora, Theresye Yoanyta Oktavia, Dwi Cahya Palobo, Fransiskus Pangihutan, Anton Perwitasari, Erni Pratiwi Peter Tandisau Primadi Candra Susanto Purwa Saputra, Datep Putri, Rahayu Annisyah Raditya Akbar, Nanda Rafli, M Rahmat, Mulia Ramadhan, Firhand Aulia Ramadhanta, Frans Rizky Ramli Hatma Rita Wiyati Rizki Amelia, Rodhiah ROBIHIM ROBIHIM Sarinah Sarinah Sasmita Siregar Sembiring, Honny Fiva Akira Setyawan, Rai Rake Setyawati, Aswanti Setyawati Setyowati, Agustina Sijabat, Eduard Alfian Syamsa Simarmata, Dyahot Fridolinta Sinaga, Hardiansyah Situru, Nur Ilham Slamet Susanto Solikin Solikin Sri Maryanti Sri Maryati Sri Mona Riza Sri Rahardjo Sri Utami Subhilhar, Subhilhar Sugiyanto - Suhaimee, Syahrin Suharto Abdul Majid Sunanto Sunanto Surnaherman Surnaherman, Surnaherman Syayuti, Faisyal Tiro, Batseba M.W. Umbara, Oky Nurandana Yosi Pahala, Yosi Yuli Harwani, Yuli Yuliantini Yuliantini Zaenal Abidin