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All Journal HAYATI Journal of Biosciences Jurnal Agronomi Indonesia (Indonesian Journal of Agronomy) Jurnal Fitopatologi Indonesia Buletin Hama dan Penyakit Tumbuhan Jurnal Agrista JIK Jurnal Ilmu Komputer Microbiology Indonesia BIOTROPIA - The Southeast Asian Journal of Tropical Biology Jurnal Ilmu Komputer dan Agri-Informatika Teodolita: Media Komunikasi Ilmiah di Bidang teknik Seminar Nasional Informatika (SEMNASIF) Jurnal Perlindungan Tanaman Indonesia Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Jurnal Ilmiah Universitas Batanghari Jambi Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control JITK (Jurnal Ilmu Pengetahuan dan Komputer) IKRA-ITH Informatika : Jurnal Komputer dan Informatika Jurnal Informatika Universitas Pamulang Eduscience : Jurnal Ilmu Pendidikan Jurnal Pengabdian Masyarakat AbdiMas Astonjadro IKRA-ITH ABDIMAS AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM JUTEKIN (Jurnal Manajemen Informatika) Simtek : Jurnal Sistem Informasi dan Teknik Komputer Aptisi Transactions on Technopreneurship (ATT) CCIT (Creative Communication and Innovative Technology) Journal Jurnal Teknologi Komputer dan Sistem Informasi Jurnal Fokus Elektroda : Energi Listrik, Telekomunikasi, Komputer, Elektronika dan Kendali JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Generation Journal Jurnal Tekinkom (Teknik Informasi dan Komputer) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) Fokus Elektroda: Energi Listrik, Telekomunikasi, Komputer, Elektronika dan Kendali) IAIC Transactions on Sustainable Digital Innovation (ITSDI) Jurnal Teknologi dan Sistem Tertanam Jurnal Sosial dan Teknologi Devotion: Journal of Research and Community Service Jurnal Minfo Polgan (JMP) Jurnal Sistem Informasi, Teknik Informatika dan Teknologi Pendidikan (JUSTIKPEN) Journal of Social Research Ilmu Komputer untuk Masyarakat Jurnal Locus Penelitian dan Pengabdian IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Media Abdimas Jurnal penelitian jalan dan Jembatan Asian Journal of Social and Humanities Jurnal Ilmu Ekonomi, Pendidikan dan Teknik (IDENTIK) Jurnal Pengabdian kepada MASyarakat (J-PMAS) Innovative Research in Civil and Environmental Engineering (IRCEE) Global Insights in Management and Economic Research
Budi Tjahjono
UNIVERSITAS ESA UNGGUL
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Journal : CCIT (Creative Communication and Innovative Technology) Journal

 1 
Evaluation of E-Government Implementation in Managing Public Service Complaints Using E-GovQual and Importance Performance Analysis (Case Study: CRM - Cepat Respon Masyarakat – of the Jakarta Provincial Government) Sabri Alim; Habibullah Akbar; Gerry Firmansyah; Nenden Siti Fatonah; Budi Tjahjono
CCIT (Creative Communication and Innovative Technology) Journal Vol 17 No 1 (2024): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/ccit.v17i1.2922

Abstract

The improvement of public service quality is an effort to enhance the quality and innovation of public services within each government agency periodically, according to the needs and expectations of the society. One of the efforts to enhance the quality of service by public service providers, in order to improve the well-being of the community, is to use public complaints as a basis for making improvements in public services. According to data from the Central Bureau of Statistics in 2022, the population of DKI Jakarta is 10,679,000. The Provincial Government of DKI Jakarta has an integrated complaint system called "Cepat Respon Masyarakat" (CRM), which serves as a platform for the public to report issues within the DKI Jakarta area. The assessment of the "Cepat Respon Masyarakat" system is necessary to ensure that the services provided through the system can be utilized by the public and to obtain feedback regarding aspects that need improvement by the DKI Jakarta Provincial Government, which serves as the service provider. The purpose of this research is to determine the quality of the "Cepat Respon Masyarakat" complaint system using the e-GovQual method and identify attributes that require priority for service quality improvement using Importance Performance Analysis. In this study, 6 dimensions and 21 e-GovQual attributes are used to assess service quality with a sample of 118 respondents. The analysis results indicate a level of conformity of 98.39% (<100%) for the 6 dimensions, meaning that the public service provided through the "Cepat Respon Masyarakat" system still falls short of user expectations. The average gap (GAP) between expectations and performance is -0.03 or < 0, suggesting that, based on public perceptions, the quality of complaint service performance through the CRM system is still not up to par with expectations. The attributes that require improvement are those located in Quadrant A (1 attribute) and Quadrant C (7 attributes). Recommendations are provided based on literature/theory for attributes that need improvement to enhance the quality of complaint services in DKI Jakarta.
Comparative Analysis of Time Series Methods LSTM and ARIMA for Predicting Inventory Availability (Case Study: PT XYZ) Kartawijaya, Edi; Munawar, Munawar; Firmansyah, Gerry; Tjahjono, Budi
CCIT (Creative Communication and Innovative Technology) Journal Vol 18 No 1 (2025): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/ccit.v18i1.3443

Abstract

Product availability plays a crucial role in supply chain management, directly impacting all aspects of business operations, from production to distribution. This study analyzes the optimization of product availability at PT. XYZ, a frozen and chilled food trading company in Indonesia, focusing on four main commodities: beef, buffalo meat, chicken, and potatoes. Utilizing historical transaction data from 2020 to July 27, 2024, this research compares the performance of two forecasting models: ARIMA (AutoRegressive Integrated Moving Average) and Long Short-Term Memory (LSTM), in predicting product availability The traditional ARIMA model has proven effective in time series data analysis but has limitations in capturing complex patterns and non-linear fluctuations. LSTM, as a machine learning technique, demonstrates superiority in capturing long-term temporal relationships. This study finds that the LSTM model consistently outperforms ARIMA for beef, buffalo meat, and chicken categories, although there is a slight increase in error for the potatoes category. Model performance evaluation is conducted using metrics such as Mean Absolute Error (MAE), Mean Absolute Percentage Error (MAPE), and Root Mean Squared Error (RMSE). The results indicate that the LSTM model exhibits lower errors compared to ARIMA, proving its effectiveness in predicting dynamic demand patterns. With a better understanding of product availability, the company is expected to reduce operational costs, avoid losses, and enhance customer satisfaction through more efficient supply chain management. This research provides significant insights for PT. XYZ and similar industries in implementing more accurate forecasting methodologies
Co-Authors *, Hairuduin A.A. Ketut Agung Cahyawan W Adhi Fernandes Gamaliel Adhy, Dewanto Rosian Adigunawan, Adigunawan Adilah Widiasti Aep Saepudin Ahmad Fuad Ahmad Mutedi Aji Setiawan Akbar, Habibullah Alami, Tegar Alex Hartana Alexander Alexander, Alexander ALINA AKHDIYA RUSMANA Alivia Yufitri AMARILA MALIK Andi Khaeruni Andi Khaeruni Andriana, Dian Angga VB Anjeli, Baby Annazma Ghazalba Antonius Suwanto Anugerah Cahyo Adhi Ardiansyah, Miri Arif Pami Setiaji Aris Tri Wahyudi Arniansyah, Arniansyah Asniwita Asniwita Aulia, Faujiatul Azzam Robbani, Muhammad Bambang Irawan Basyarewan, Humairoh Bayu Sulistiyanto Ipung Sutejo Binastya Anggara Sekti Budi Aribowo Budilaksono, Sularso Dadang Hermawan Dafa Rizqi, Herin Daniel Hutajulu Dede Setiadi Dermawan Zebua Dewi Marini Dewi, Riris Septiana Sita Diah Aryani, Diah Djunaedi, Bagas Dwi Guntoro Dyah Kusuma Anggraini Edi Kartawijaya EDWARD ENDRIANTO Eliza S. Rusli Erry Yudhya Mulyani Euis Heryati Evans, Richard Faiz Fauzan Muhajir Fatonah, Nenden Siti Fauzia, Yunita Febrianto, Haris Fernandes Gamaliel, Adhi Firdaus, M. Dzulfiqar Gerry Firmansyah Gerry Firmasyah Ghazalba, Annazma Gilang, Destian Gunawan, Sholeh Gusti Fachman Pramudi Hadjarati, Panji Ramadhan Yudha Putra HAJRIAL ASWIDINNOOR Haryoto, Iin Sahuri Hemiltin Adilah Hendaryatna Hendaryatna Hendry Gunawawan Hermansyah Hermansyah Hermansyah Hermanto, Hermanto Hermawan, Deky Herwanto, Agus Hidayat, Muhamad Rifqi Huda, Nur Huda Hung Fei Ichwani, Arief Imam Sutanto Irawan, Bambang Irdika Mansur Irsyadul Anam, Reza ISKANDAR ZULKARNAEN SIREGAR Islamy, Muhammad Rafli Ismiyati Meiharsiwi Jabar, Ajib Abdul Jefry Sunupurwa Asri Joniwan Joniwan Judianto Leihitu, Donny Dwy Juliana Juliana Kartini Kartini kartini, kartini Khairurrahman, Rifqi Kikin H Mutaqin Klaski Putri, Krisanti Kundang Karsono Kundang Karsono Kundang Karsono Juman Kundang Karsono Juman Kurnia, Ravie Kusuma, Mahesa Adi Kusumah, Yayi Munara Laksono Trisnantoro Leihitu, Donny Dwy Judianto Lili Hastuti Lisdar Idwan Sudirman Lisdiana Lisdiana Lisdiana Lisdiana Lista Meria Luthfie Aldino Ismail M A Chozin Maemonah, Maemonah Malabay Malabay ., Malabay Malabay Malabay Martin Saputra, Martin Marzuki Pilliang Meiharsiwi, Ismiyati Meity S. Sinaga MEITY SURADJI SINAGA Millah, Shofiyul Mita, Vira Muhamad Bahrul Ulum Muhamad Bahrul Ulum Muhammad Abdullah Hadi Muhammad Abdullah Hadi Muhammad Azzam Robbani Muhammad Bagaskara Muhammad Fajrul Aslim Muhammad Hadi Arfian Muhtadi, Yudi Muksin, Andreanata Pradifta Munawar Munawar Munawar, Badri Mutedi, Ahmad Nabila, Efa Ayu Nainggolan, Restamauli br Narul Sakron Nasihin, Anwar Nasution, Tegar Alami Natadirja, Trenggana Nenden Siti Fatomah Nenden Siti Fatonah Niko Prasetyawan Aji Nila Rusiardi Jayanti Nina Nurhasanah Nindyo Artha Dewantara Wardhana Ningsih, Susilowati Nixon Erzed Nizirwan Anwar Nugraha, William Nur Widiyasono Nur Widiyasono, Nur Nurjannah Nurjannah Pamungkas, Ryan Tri Prabowo, Ary PURNAMA HIDAYAT Purwano SK Putra, Sipky Jaya Qiqi Asmara, Abdullah Qornain, Fiqar Haytsam Muhammad Dzul Qur'ani, Isti R SITI RUKAYAH Rahaman, Mosiur Rasyid, Ainur Reza Irsyadul Anam Rian Adi Pamungkas Ridwan, Ridwan Rifqi Khairurrahman Riya Widayanti Rizk, Muhamad ROB HARLING Roesfiansjah Rasjidin Roesfiansjah Rasjidin Rohidin Rohidin, Rohidin Rosnanto, Imam RR. Ella Evrita Hestiandari Rudi Hermawan Rudi Hermawan Rudy Setiawan RUSMILAH SUSENO Rusnani * Ryan Putra Laksana Sabaruddin, Satria Sabri Alim Saepudin Saepudin Sakron, Narul Samingan Samingan Samuel Samuel SARASWATI, RIA Septian, Ferby Septianto, Dian Fajar Setiawan, Sony Setiawati, Popong Shine Pintor Siolemba Patiro Sholeh Gunawan Siregar, Sarah Veronica Siti Fatomah, Nenden Sri H. Hidayat SRI HENDRASTUTI HIDAYAT Sri Husni Hidayati Suardana, Made Aka Sugeng Santoso Suhatati Tjandra Suhendar Suhendar, Suhendar Sulistyo, Catur Agus Supriyade Supriyade Supriyade, Supriyade Suryahim, Iim Tarigan, Masmur Tengku Riza Zarzani N Teras, Deni Tugiman Ummanah Ummanah, Ummanah Vivaldi Raditya Putra Wahyu Sabiqudin, Muhammad Wardhana, Nindyo Artha Dewantara Wibowo, Yudha Widiasti, Adilah Widodo, Agung Mulyo Wijaya, Jacob S William Nugraha Wisnu Ananta Kusuma Yessy Oktafriani Yudha Putra Hadjarati, Panji Ramadhan Yulhendri Yulhendri Yuliana Susanti Yuliati -