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All Journal The Asia Pacific Journal Of Management Studies Jurnal Manajemen Pelayanan Hotel Jurnal Ilmiah Vastuwidya Jurnal Scientia Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Community Empowerment Synergy and Society Service Journal of Tourism and Interdiciplinary Studies Sevanam: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Hospitality Management Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya BINA CIPTA Jurnal Penelitian Pendidikan Indonesia Edukasi Litera : Jurnal Bahasa dan Sastra BJHTCR Jurnal Mosaik Hospitaliti Jurnal Pengabdian Dosen Republik Indonesia (JPDRI) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Daya Tarik Wisata Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat
Ni Wayan Mekarini
Triatma Mulya University
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Public Health Social Sciences Other

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Pengaruh Self-Efficacy dan Lingkungan Kerja terhadap Kinerja Karyawan di Quest Hotel Kuta Bali I Kadek Riski Adi Saputra; Ni Wayan Mekarini; Endrayani Endrayani
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 3 (2026): September: Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i3.7076

Abstract

This study is motivated by the importance of employee performance as a strategic factor in maintaining service quality in the hospitality industry, especially city hotels such as Quest Hotel Kuta, which face the challenges of performance variation and guest complaints related to service. This research is based on Bandura's self-efficacy theory, Sedarmayanti's work environment concept, and Mangkunegara's employee performance theory, which are integrated into a conceptual framework to examine the influence of self-efficacy and work environment on employee performance. The approach used is quantitative with a causal associative design, using a population of 43 employees at Quest Hotel Kuta who were taken through a total sampling technique. Using SPSS, instrument testing, classical assumption testing, multiple linear regression, correlation, t-test, F-test, and coefficient of determination were carried out. Primary data were collected through a Likert scale questionnaire and supplemented by observations, interviews, and documentation studies. The research shows that the work environment and employee self-efficacy have a positive and substantial influence on performance, and these two factors interact strongly to influence the level of employee determination. Efforts to improve staff performance at Quest Hotel Kuta are centered on increasing self-efficacy and improving the work environment.
Co-Authors Aerial Yeremia Jumadi Agnes Rai Madalena Anak Agung Ratih Wijayanti Arini, Ni Nyoman Cahyani, Ni Luh Putu Charisa Gracia Ola Christoper, I Putu Erick Raditya Devi Anggriani Dewi, Kadek Ayu Arista Dewi, Putu Rika Arista Dewiwati Sujadi Dhedhe, Edel Merikwin Diputra, I Gusti Agung Putu Sagung Angga Edy Moeljadi Endrayani Endrayani Frederika Banyo Gunawan Wibisono Holyness Nurdin Singadimedja I Gede Kesuma Arimbawa I Gusti Made Sutjaja I Kadek Agus Endrawan I Kadek Riski Adi Saputra I Ketut Sutapa I Ketut Sutapa I Made Agung Rai Antara I Made Ardana I Made Ari Sedana I Made Bayu Wisnawa I Made Hedy Wartana I Made Ngurah Ryan Yasa Permana I Made Sunata I Made Suwitra Wirya I Nengah Sandi Artha Putra I Nengah Subadra I Nyoman Komang Adi Saputra I Putu Agus Suarsana Ariesta I Putu Agus Suarsana Ariesta I Putu Raditya I Putu Santika I Wayan Agus Arif Budi Astina I Wayan Ali Subena Adi Saputra I Wayan Kartimin I WAYAN PASTIKA Ida Bagus Nyoman Krisna Prawira Yuda Jaka Nur Hidayat Kadek Dirda Dwiadnyani Kardana, I Ketut Kedang, Yohanes Oge Km Shintiya Nita Kristina Putri Komang Shintiya Nita Kristiana Putri Komang Shintya Nita Kristina Putri Kristina Rati Ratna L.K Herindyah Kartika Yuni L.K. Herindyah Kartika Yuni Lubis, Richard Marco Luh Komang Candra Dewi Luh Komang Candra Dewi Luh Putu Pusparini Made Hedy Wartana Made Padmarani Sudewiputri Maria Agusta Hipolita Ampur Maria Angelia Selvira Foglin Ni Luh Anita Lia Agustini Ni Luh Gede Eka Wintari Ni Luh Putu Agustini Karta Ni Luh Putu Wiagustini Ni Luh Sili Antari Ni Made Pramita Dewi Ni Nyoman Ardani Ni Nyoman Arini Ni Nyoman Nidya Trianingrum Ni Putu Jesica Prastiwi Ni Putu Putri Widyaningsih Ni Putu Yunik Anggreni Ni Putu Yunik Anggreni Nyoman Ayu Putri Lestari Putra, Pande Gede Mahadana Putra, Putu Devan Maheswara Putra, Putu Guntur Pramana Putu Agus Prayogi Putu Agus Prayogi Putu Asda Ryawan Putu Sutama Ricardo Manuhutu Sarita Vania Clarissa Sudarsana, Komang Sulistiyo Adi Joko Saharjo Sulistyoadi Joko Saharjo Sunata, I Made Suryaningsih, Ida Ayu Anggreni Widiana, I Wayan Adi Wiles, Erna Zulaeni Yohanes Oge Kedang Zelamewani, Ni Kadek Resy