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All Journal Jurnal Usia Dini Jurnal Sosialisasi: Jurnal Hasil Pemikiran, Penelitian dan Pengembangan Keilmuan Sosiologi Pendidikan Humano: Research Journal Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Office Silampari Bisa: Jurnal Penelitian Pendidikan Bahasa Indonesia, Daerah, dan Asing CARADDE: Jurnal Pengabdian Kepada Masyarakat Gorontalo Fisheries Journal Puitika Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Dedikasi Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Pinisi Business Administration Review BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Seminar Nasional Pengabdian Kepada Masyarakat Journal of Indonesian Scholars for Social Research Jurnal Administrasi Bisnis Joong-Ki Paramacitra : Jurnal Pengabdian Masyarakat Jurnal Aktor Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan Jurnal Lamellong: Pengabdian Kepada Masyarakat Joong-Ki Public Resource Innovation Management and Excellence (PRIME) Journal of Community Services and Development
Aslinda Aslinda
Universitas Negeri Makassar, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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The Influence of Frontliner Employee Performance on Customer Satisfaction at Bank Sulselbar Major Branch of Palopo City Nurhalisa Munawarah; Andi Aslinda; Aris Baharuddin; Haedar Akib; Risma Niswaty
Public Resource Innovation Management and Excellence February 2024 , Volume 1 Number 1
Publisher : Public Resource Innovation Management and Excellence

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Abstract

This research examines the influence of Frontliner employee performance on customer satisfaction at Bank Sulselbar, the main branch of Palopo City. The purpose of this study was to determine the performance of employees at the bank of sulselbar the main branch of the city of palopo, to find out customer satisfaction at the bank of sulselbar the main branch of the city of palopo, and to determine the effect of Frontliner employee performance on customer satisfaction at Bank Sulselbar, the main branch of Palopo City. This research approach is quantitative. This research was carried outat the bank of sulselbar the main branch of the city of palopo. Sources of data in the study are customers at the main branch of the sulselbar bank in the city of palopoin december to january 2021. Data collection techniques in the form of observation, questionnaires (questionnaire), and documentation. Data analysis techniques in the form of validity test, reliability test, normality test, descriptive analysis, simple linear regression analysis, t test, correlation coefficient analysis, and analysis of the coefficient of determination. The results of the study indicate that the indicators used in each of these variables indicate where the employee's performance is in the very good category. Indicators on the customer satisfaction variable are in the very good category. Based on the correlation test, there is a strong/high relationship between the two variables. It can be concluded that there is an influence between Frontliner employee performance on customer satisfaction at Bank Sulselbar, the main branch of Palopo City
Marketing Communication Strategy On Customer Loyalty Dandi Wijaya; Aslinda Aslinda; Muh Luthfi Siraj
Public Resource Innovation Management and Excellence June 2024 , Volume 1 Number 2
Publisher : Public Resource Innovation Management and Excellence

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Marketing communication is one of the techniques used by a company to inform, promote and introduce their products to the public and get customers (customers) so that people can be loyal to the products offered. This study discusses the marketing communication strategy on customer loyalty at PT. Bank Bri Unit Wholesale Raya Makassar. This type of research is descriptive research using a quantitative research design. In this study, the researcher tried to ascertain the high level of correlation of the marketing communication strategy variables on customer loyalty. This study used a descriptive method, data collection was carried out by observation, questionnaires, and documentation and analyzed using statistical formulas which were calculated using SPSS assistance. From the results of data processing for the marketing communication strategy variable obtained a value of 81.16 percent so it can be concluded that the marketing communication strategy at PT. Bank Bri Unit Borong Raya Makassar is in the very good category. The results of data processing for the customer loyalty variable obtained a value of 78.68 percent, it can be concluded that customer loyalty at PT. Bank Bri Unit Borong Raya Makassar is in the good category. From the results of the correlation coefficient analysis, it is obtained that the correlation coefficient is = 0.563, so it can be concluded that the marketing communication strategy is correlated with a moderate level of customer loyalty at PT. Bank Bri Unit Wholesale Raya Makassar.
Service Quality at the Karampuang Village Office, Makassar City Muh Asri H.R; Andi Aslinda; Andi Muhammad Rivai
Public Resource Innovation Management and Excellence November 2025, Volume 2 Number 3
Publisher : Public Resource Innovation Management and Excellence

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This study aims to determine the quality of service at the Karampuang Village Office, Makassar City. To achieve this goal, the researchers used data collection techniques through documentation, observation, and interviews. The data obtained from the research results were processed using qualitative analysis to determine the quality of service at the Karampuang Village office, Makassar City. The results of the study indicate that the cause of the low quality of public services in Karampuang Village, Makassar City is caused by the indicators in the Tangible and Reliability dimensions that have not been implemented in accordance with service standards. The indicators that have not run according to service standards are (1) Tangible dimensions (physical evidence), namely the inconvenience of service places including non-functioning facilities.
The Effect of Taxpayer Knowladge and Perseption on Restautant Taxpaper Compliance In Makassar City Area Revenue Auhority St. Fatimah B; Andi Aslinda; Andi Cudai Nur; Andi Muhammad Rivai
Public Resource Innovation Management and Excellence June 2024 , Volume 1 Number 2
Publisher : Public Resource Innovation Management and Excellence

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This study aims to determine how much influence Taxpayer Knowledge and Awareness has on Restaurant Taxpayer Compliance at the Makassar City Revenue Agency. This study uses quantitative methods of descriptive research with data collection techniques through observation, questionnaires and documentation. The sampling method used is Nonprobability Sampling with Incidental Sampling Technique. The results of the study show that the knowledge of taxpayers has a positive effect on taxpayer compliance, taxpayer awareness has a positive effect on taxpayer compliance, and there is an effect of knowledge and awareness of taxpayers simultaneously or together on restaurant taxpayer compliance at the Makassar City Regional Revenue Agency.
Influence of Incentives on Employee Performance at UD. Naga Mas Kecap Dua Jempol Gowa Muh Aldi Rajab; Aslinda Aslinda; Sirajuddin Saleh
Public Resource Innovation Management and Excellence November 2024, Volume 1 Number 3
Publisher : Public Resource Innovation Management and Excellence

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This study aims to find out how the description and how much influence incentives have on employee performance at UD. Naga Mas Kecap Dua Jempol Gowa. To achieve this goal, the researchers used indicators to measure these variables. The indicator variables used are performance, length of service, seniority, needs, fairness, and job evaluation. As for employee performance variables, the indicators used are quality of work, quantity of work, execution of tasks, and responsibilities. In this study, the method used is quantitative method, with data collection namely observation, questionnaires and documentation that are tested for validity and reliability. The sample used is a saturated sample technique with data analysis techniques using the SPSS assistance program which consists of simple linear regression test, correlation coefficient, t test and coefficient of determination. The results showed that the indicators used for each variable showed that employee incentives and performance at UD. Naga Mas Kecap Dua Jempol Gowa is in the very good category. In addition, the results of a simple linear regression test, obtained positive results, and it can be said that incentives affect employee performance. In addition, the results of the correlation coefficient indicate that there is a strong relationship between incentives and employee performance, and shows a positive direction of relationship, meaning that the higher the incentive, the higher the employee's performance. The results of the calculation of the t test and the coefficient of determination, obtained significant results, meaning that there is an incentive effect on employee performance and has a significant effect.
Effect of Mutations on Employee Job Satisfaction At Bulog Subdivre Parepare Ummi Ditami yunas; Andi Aslinda; Muh. Rizal S
Public Resource Innovation Management and Excellence June 2025, Volume 2 Number 2
Publisher : Public Resource Innovation Management and Excellence

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This study aims to determine how the effect of mutations on employee job satisfaction at Bulog parepare subdiv. This study uses a type of quantitative research. The data collection technique used is through observation data collection, interviews and questionnaires. The sample used in this study is the entire population, namely 53 employees. The data obtained from the results of the research were processed using data analysis and using the help of the SPSS version 25 software program which consisted of validity tests, reliability tests of research instruments as well as descriptive statistical analysis techniques and inferential statistical analysis of the data that had been obtained.The results showed that the indicators used for each variable indicated that the mutation variable had a significant effect on employee satisfaction at Bulog Subdivre Parepare. This is proven based on simple linear regression and the Coefficient of Determination Test on the data that has been obtained.
The Effect of Work Discipline on Performance Employee on Pt. Company Plantation London Sumatra Indonesia Tbk Ary Risaldi. N Ary Risaldi. N; Hasnawi Haris; Andi Aslinda
Public Resource Innovation Management and Excellence November 2025, Volume 2 Number 3
Publisher : Public Resource Innovation Management and Excellence

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Abstract

The era of globalization is marked by the rapid development of everythingactivity business. Change environment such dynamic has force various types of companies to carry out the vision, mission and adaptation strategies in company structure, culture and system. Study This aim For know How descriptionDiscipline Work on Employees of PT. PP LONSUM INDONESIA TBK. picture picture performance employee on Employee PT. pp LONSUM INDONESIATBK., And how big the influence of Work Discipline on Employee Performance at PT. pp LONSUM INDONESIA TBK. Study This is study quantitative with the number of respondents as many as 82 people using the approach descriptive.Collection data done with technique observation, questionnaire, Anddocumentation. Technique analysis data Which used that is test validity For test the questionnaire, descriptive analysis using the frequency distribution,percentage, flat – flat ( mean ) And standard deviation, regression simple For test the hypothesis and product moment correlation test to test whether there issignificant relationship and how much influence Work Discipline has onPerformance Employee on PT. pp LONSUM INDONESIA TBK. The results of this study indicate that: (1) Work Discipline of PT. ppLONSUM INDONESIA TBK. is at on category Good reviewed from aspectpresence, obedience on regulation Work, obedience on standard Work, levelvigilance tall and work ethically. (2) Employee Performance PT. pp LONSUMINDONESIA TBK. are in the good category in terms of the aspect of work quality, quantity of work, responsibility, initiative, cooperation and obedience. (3) As big as 0.583 influence Discipline Work to performance Employee PT. ppLONSUM INDONESIA TBK. moderately strong correlation.
The Effect Of Human Resources Competency On The Performance Of Micro, Small, and Medium Enterprises Assisted By The Cooperative And MSME Office Of Pangkep Regency Vira Afrianti Sam; Andi Aslinda; Muhammad Luthfi Siraj
Public Resource Innovation Management and Excellence February 2026 , Volume 3 Number 1
Publisher : Public Resource Innovation Management and Excellence

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Abstract

This study examines the effect of human resource competence on the performance of micro, small and medium enterprises assisted by the Cooperative and MSME Office of Pangkep Regency. The purpose of this study was to determine the competence of human resources in micro, small and medium enterprises assisted by the Cooperative and MSME Office of Pangkep Regency, to determine the performance of micro, small and medium enterprises assisted by the Cooperative and MSME Office of Pangkep Regency, and to determine the influence of HR competence on business performance. micro, small and medium enterprises assisted by the Department of Cooperatives and MSME in Pangkep Regency. This research approach is quantitative. This research was carried out on SMEs which are fostered by the Pangkep Regency Cooperative and MSME Office. The source of the data in this study was MSME actors who were assisted by the Pangkep District Cooperative and MSME Office. The sample used was 38 people. Data collection techniques in the form of observation, questionnaires, and documentation. Data analysis techniques include validity test, reliability test, normality test, descriptive analysis, simple linear regression analysis, correlation coefficient analysis, and coefficient of determination analysis.The results of the study show that the indicators used for each of these variables indicate where human resource competence is in the very good category. Indicators on the MSME performance variable are in the very good category. Based on the test of the determinant coefficient, the influence is very strong or very high between the two variables. So it can be concluded that the influence of HR competence on the performance of micro, small and medium enterprises assisted by the Cooperative and MSME Office in Pangkep Regency is very strong or very high.
Program Kerja Gotong Royong di Desa Jenetaesa Kecamatan Simbang Andi Aslinda; Ahmad Zaki; Sutamrin; Fajar Arwadi; Muhammad Ikram; Leini Marselina; Rismawati
Journal of Community Services and Development Vol. 1 No. 1 (2025): May 2025
Publisher : LPP Chani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64619/v1i1.5

Abstract

Kegiatan Kuliah Kerja Nyata dan Praktik Pengalaman Lapangan (KKN-PPL) Terpadu Universitas Negeri Makassar di Desa Jenetaesa, Kecamatan Simbang, bertujuan untuk meningkatkan kesadaran dan partisipasi masyarakat dalam menjaga kebersihan lingkungan melalui program gotong royong. Permasalahan mitra adalah kurangnya kesadaran kolektif masyarakat terhadap pentingnya kebersihan lingkungan, yang mengakibatkan kondisi lingkungan desa kurang terawat. Solusi yang ditawarkan adalah program gotong royong terpadu, melibatkan warga desa dalam aktivitas kebersihan dan pengelolaan sampah. Metode kegiatan meliputi edukasi, penyuluhan, dan pelaksanaan gotong royong secara terjadwal. Hasil program ini menunjukkan peningkatan partisipasi masyarakat dalam kegiatan kebersihan, terciptanya lingkungan yang lebih bersih dan sehat, serta terbangunnya semangat kebersamaan di antara warga. Program ini membuktikan bahwa pendekatan berbasis komunitas dapat menciptakan perubahan positif yang berkelanjutan
Implementation Of Corporate Social Responsibility Program To Increase Community Empowerment Muhammad Reza Rezky Ramadhan; Andi Aslinda; Maya Kasmita
Jurnal Administrasi Bisnis VOL 5, NO 2 (2026) May
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v5i2.83911

Abstract

The Case Study at PT PLN Indonesia Power UBP Tello illustrates the implementation of the corporate social responsibility program’s goal of increasing community empowerment. The purpose of this study is to ascertain how that program is applied to increase community empowerment at that organization. A case study methodology combined with a qualitative descriptive technique was used to conduct this study. To achieve this goal, researchers used documentation, observation, and interview data collection techniques. By taking seven (7) infromants consisting of the Environmental Team Leader, Junior Environmental Officer, Finance & HR Staff, Chair of the waste bank program and the community. Using interview standards, the procedure was conducted in a organized manner. According to the research findings, PT PLN Indonesia Power UBP Tello implementation of the Corporate Social Responsibility program aligns with the triple bottom lines theory, which posits that companies should prioritize the welfare of society (people) and the environment in addition to earning a profit. PT PLN Indonesia Power UBP Tello has also implemented the community empowerment program well and is in accordance with the five (5) main principles of community empowerment, but it is still partial because the community has not felt the maximum benefits in terms of economic improvement. 
Co-Authors A Jusriadi A, M Awaluddin Achmad Achmad AFRIZAL AFRIZAL AHMAD ZAKI Alex Darmawan, Alex Alfian Budi Primanto Ali Djamhuri Amalia Putri Andi Assir Marimba Andi Caesar To Taddampali Andi Cudai Nur Andi Cudai Nur Andi Dewi Riang Tati Andi Idham Ashar Andi Muh Israq Burhanuddin Andi Muh. Rivai Andi Tahira Ashar Andi Tenri Fani Andi Tenry Sose Anisa Fitri Annisa Rezki Aprilia Alfirah Suardi Aris Baharuddin Ariskah Karmilah Armini Arbain Ary Risaldi. N Ary Risaldi. N Dandi Wijaya Deswita Maharani Dian Novitasari Didik Iskandar Didin Hafid Efri Yades Eka Damayanti Eki Darmawan Elly Delfia Eritrina Eritrina Fajar Arwadi Fatimah Akbal Firda Anas Tasiya Firga Jafar Firman Umar Fitriani Fitriani Fitriani S Haedar Akib Hasnawi Haris Henni Zainal Henni Zainal Henni Zainal Heriansah, Heriansah Herlina Sakawati Herman Hesty Rosita Ibrahim Arifin Ibrahim, Muhammad Akmal Ignasius Setitit Intan Maharani Jamaluddin Jamaluddin Jamilah Jamilah Jumadi Jumadi Leini Marselina Lukitoelkaodillah Lukitoelkaodillah M Yusuf M. Yusuf Maya Kasmita Miftahul Rahmat Mudinillah, Adam Muh Aldi Rajab Muh Asri H.R Muh Ikramullah Akmal Muh Luthfi Siraj Muh Rivai Muh. Ikramullah Muh. Ikramullah Akmal Muh. Ikramullah Akmal Muh. Jihad Firman Muh. Nur Yamin Muhammad Akmal Ibrahim Muhammad Aswan Muhammad Guntur Muhammad Ikram Muhammad Luthfi Siraj Muhammad Luthfi Siraj Muhammad Naufal Muhammad Reza Rezky Ramadhan N. Rachma Nawir Rahman Noviatri Noviatri Novitasari Novitasari Nur Amalia Ramdlani Azis Nur Azizah Pratiwi Nurhalisa Munawarah reniwati reniwati Ria Febrina Rifdan RIRIN NURFAATHIRANY HERI Risma Niswaty Rismawati Riswan Abdullah Rivai, Andi Muhammad Rizky Amelya Furqan Roma Kyo Kae Saniro Ronidin Ronidin Rudi Salam S, Muh. Rizal Silvi Sri Wahyuni Sindi Sindi Sirajuddin Saleh Sitti Hardiyanti Arhas Sri Yuni St. Fatimah B Sutamrin, Sutamrin Syafril syafril Syamsu Alam Syarifuddin Syarifuddin Syarifuddin Syurwana Farwita Tadampali, Andi Caezar To Tessa Qurrata Aini Umi Khusyairy Ummi Ditami yunas Viarel Batara Vira Afrianti Sam Wahyudi Gani, Andika Winy Eve Juldinsi Zulhimmah Mukhlis