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Irfansyah Irfansyah
Institut Teknologi Bandung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : Ensiklopedia Social Review

 1 
PERAN STRATEGIS BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) MENURUT UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN Irfansyah, Irfansyah
Ensiklopedia Sosial Review Vol 3, No 1 (2021): Volume 3 No 1 Februari 2021
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/esr.v3i1.687

Abstract

Consumer protection is any effort that ensures legal certainty to protect consumers. The legal basis that regulates consumer protection in Indonesia is Law Number 8 of 1999 concerning Consumer Protection. The method used in this research is normative legal research, using a statutory approach. According to Article 45 Paragraph (1) of Law Number 8 of 1999 concerning Consumer Protection, it is emphasized that every consumer who is injured can sue business actors through an institution that is tasked with resolving disputes between consumers and business actors or through courts within the general court. In order to resolve consumer disputes outside the court, the government is mandated to establish a Consumer Dispute Resolution Agency. In handling and resolving consumer disputes, the Consumer Dispute Resolution Agency forms an assembly consisting of at least 3 (three) members representing elements of government, elements of consumers, and elements of business actors. According to Article 54 Paragraph (3) of Law Number 8 of 1999 concerning Consumer Protection, it is confirmed that the decision of the assembly formed by the Consumer Dispute Resolution Agency is final and binding. Settlement of disputes through the Consumer Dispute Resolution Agency doesn’t eliminate criminal responsibility so that the decision of the assembly formed by the Consumer Dispute Resolution Agency is sufficient initial evidence for investigators to carry out investigations.
Co-Authors Abda Abda Acep Iwan Saidi Acep Iwan Saidi Acep Iwan Saidi Achmad Syarief Adiningsih, Nariswari Kris Afif Wahyu Farosa Agung Eko Budi Waspada Agus Sachari Agustina Kusuma Dewi Alfian Candra Ayuswantana Anam, M Khairul Andam Lukcyhasnita Andhika, Rivaldi Dwi Andreas Rio Adriyanto Apriyanto, Apriyanto ARI KURNIAWAN Arida, Arida Arif Sutrisno Azif, Ilyasa Azka Chrisdiana, Yulvia Christian Helmy Rumayar Ekawardhani, Yully Ambarsih Farosa, Afif Wahyu Fathur Rahman Fatrina, Novina Yeni Gracia Octaveni Lumbantobing Gustin, Nindi Riyan Hafiz Ahmad Hafiz Azis Ahmad, Hafiz Azis Hafiz Aziz Ahmad Hamdani Hamdani Hasnati, Hasnati Heny Suhindarno Hilwadi Hindersah Husnah Nur Laela Ermaya Imam Santosa Imam Santosa Ira Adriati Iriansyah Iriansyah, Iriansyah Junadhi, Junadhi Kahfi, Reyza Dwi Dzulqarnain Katili, Andi Yusuf Khairunnisaa, Karlina Krisno Septyan Mahmuddin Mahmuddin Muhammad Fahmi Faisal Hikmawan Mulyadi Mulyadi Musbaing, Musbaing Naomi Haswanto Napitupulu, Hanna Sofia Nggilu, Rukiah Nirwan Nirwan Nuning Yanti Damayanti Nurmansyah , Andry Nurul Septya Magisa Prawesti, Dwita Alfiani Putri, Hasya Hanani Putri, Radifa Cendana Ratna Cahaya Wirawan Ratri, Dianing Rezmia Febrina Robithoh Akbar Irzain Rosadi, Elda Mnemonica Safira Rizky Rachmania Hadi Salahuddin Salahuddin Sandi, Arif Wicaksono Sari, Yuliana Indah Sasi, Govalyan Septiana, Nani Shalih, Puji Rahmah Silviana Ginting Sri Sulastri Sulistyaningtyas, Tri Sulkifli Herman Sunaiyah, Sunaiyah Sundari, Eva Suratman, Dadang Suryadi Suryadi Toto Haryadi, Toto Wening Gilang Nawangi Wjiaya, Cecep Tatang Yasraf A. Piliang Yasraf Amir Piliang Yasraf Amir Piliang Yasraf Amir Piliang Yulyanti, Sinta Yumami, Eva Yunan , Nadiya Zakaria Habib Al-Ra’zie Zikrillah, Abdu