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All Journal JURNAL RELASI STIE MANDALA JEMBER JAM : Jurnal Aplikasi Manajemen Scientific Journal of Informatics Akuntabel : Jurnal Ekonomi dan Keuangan JURNAL MANAJEMEN JMM (Jurnal Masyarakat Mandiri) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan SENTRALISASI J-MKLI (Jurnal Manajemen dan Kearifan Lokal Indonesia) JPM PAMBUDI Jurnal Manajerial JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Sains Manajemen dan Bisnis Indonesia Ilomata International Journal of Management Jurnal Abdi Insani MBA: Journal of Management and Business Aplication BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Law and Economics Review Journal of Economics and Business UBS Ilomata International Journal of Management Ilomata International Journal of Social Science Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Ilmu Manajemen Advantage International Journal of Management Science and Information Technology (IJMSIT) Jurnal Kesehatan dan Olahraga Optimal: Jurnal Ekonomi dan Manajemen Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Demokrasi: Jurnal Ilmu Pemerintahan Economos : Jurnal Ekonomi dan Bisnis Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Relasi : Jurnal Ekonomi IIJSE Sustainable Civil Building Management and Engineering Journal JPM Pambudi Manager : Jurnal Ilmu manajemen Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Ilmiah Manajemen Dan Kewirausahaan Proceeding of International Conference on Social Science and Humanity Krisnadwipayana International Journal of Management Studies
Abadi Sanosra
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Analisis Kualitas Layanan dan Kepercayaan terhadap Loyalitas Pasien dengan Kepuasan Pasien sebagai Variabel Intervening Nurlatifah, Nurlatifah; Herlambang, Toni; Sanosra, Abadi
Jurnal Penelitian IPTEKS Vol. 11 No. 1 (2026): JURNAL PENELITIAN IPTEKS
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/penelitianipteks.v11i1.4073

Abstract

Rumah sakit merupakan institusi penyedia layanan kesehatan yang penting bagi masyarakat. Rumah sakit harus mampu memberikan pelayanan yang sesuai dengan harapan pasien, selain itu rumah sakit juga perlu untuk meningkatkan kepercayaan pasien. Hal ini akan berdampak pada tingkat kepuasan pasien dan loyalitas pasien Penelitian ini bertujuan menganalisis pengaruh kualitas layanan dan kepercayaan terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel intervening di RSD Balung. Kepuasan pasien diuji sebagai mediator dalam hubungan ini. Penelitian ini menggunakan metode kuantitatif dan desain survei, data dikumpulkan dari pasien RSD Balung menggunakan teknik purposive sampling. Analisis Structural Equation Modelling (SEM). Penelitian ini menemukan bukti bahwa kualitas layanan dan kepercayaan secara positif dan signifikan mempengaruhi baik kepuasan maupun loyalitas pasien. Selain itu, kepercayaan juga terbukti secara langsung meningkatkan loyalitas. Lebih lanjut, pengaruh kepercayaan terhadap loyalitas pasien diperkuat melalui peran mediasi kepuasan pasien. Sedangkan pengaruh kualitas layanan terhadap loyalitas pasien tidak signifikan melalui peran mediasi kepuasan pasien). Penelitian ini dapat menjadi masukan bagi RSD Balung dalam meningkatkan layanan kesehatan dan menjadi kunci terciptanya kepuasan dan loyalitas pasien.
EFFECT OF COMPETENCY AND JOB PLACEMENT ON PERFORMANCE WITH JOB SATISFACTION AS INTERVENING VARIABLE (Study at the Regional Civil Service Agency of Bondowoso Regency) Ernawan, Fendy; Qomariah, Nurul; Sanosra, Abadi
Krisnadwipayana International Journal of Management Studies Vol 1 No 2 (2021): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v1i2.596

Abstract

This research is motivated by several gaps or differences in research results with expert opinions, also supported by some research problem data, namely based on ASN mutation data showing that there are still many ASN whose work placements are not in accordance with their field competencies. Based on the results of the identification of employee performance analysis in 2020, it shows that the realization of ASN work in Bondowoso Regency has not been maximized. The purpose of this study was to determine directly or indirectly the effect of employee competence and job placement on employee performance through job satisfaction as an intervening variable for all structural employees of the Bondowoso Regency Government. The population of this study was 3,051 employees, while the number of samples was 354 using purposive sampling technique. The analysis technique used is the Structural Equation Model (SEM) using WarpPLS 5.0. The results of data analysis show that employee competence and job placement have a significant effect on job satisfaction, (2) employee competence and job placement and job satisfaction have a significant effect on employee performance, (2) employee competence and work placement have a significant effect on employee performance through job satisfaction as intervention variables.
The Role of Motivational Mediation in Improving the Performance of Transportation Sector Employees: The Dynamics of Training and Competency Nathasya, Fara Ditha; Suharsono, Riyanto Setiawan; Sanosra, Abadi
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.9364

Abstract

This study is motivated by the importance of improving the quality of human resources in the transportation sector, particularly at PT Kereta Api Indonesia Daop XI Jember, as an effort to achieve optimal operational performance. This research adopts a quantitative approach, a numerical method employing the Partial Least Square (PLS) technique with WarpPLS 8.0 software. The group includes every worker of PT Kereta Api Indonesia. Daop XI Jember, with a sample of 283 respondents selected using probability sampling through proportional random. Information was gathered via surveys and examined utilizing tests for validity and reliability, along with structural model assessment. The findings suggest that both training and skill positively and significantly influence motivation, and that training, skill, and motivation together also positively and significantly impact employee performance. Nonetheless, skill does not greatly influence performance via motivation, indicating that competence directly influences performance without being mediated by motivation. The originality of this research is found in analyzing motivation as an intermediary factor. These results add to theoretical understanding in creating models for human resource performance and offer practical insights for managing human resources within the transportation industry.
Co-Authors A.A. Ketut Agung Cahyawan W Achyani, Achmad Adam, Muhammad Irham Ade Puspito Aditya Dimas Pratama Aditya Surya Manggala Agung Setiyo Sugroho Agus Prasetyo Utomo Agus Setiawan Agus Suryono Ahmad Izzuddin Ahmad Izzudin Ahsanul Hilal Aliyatus Syamilah Amri Gunasti Annegrat, Ahmed Mohamed Aprilia Windarti Arief Rahman Hakim Arif Wahyudi Arif Wahyudi Arik Susbiani Artiantyo Wirjo Utomo Ashari, Laeli Aspiyah, Wardatul Atmanegara, Stivani Yanti Bagus Setya Rintyarna Bisowarno, Bandot Budi Santoso Budi Satoto, Eko Budi Satria Bakti Catur Indah Sulistiyorini Chairul Hanafi Chrissanti, Agnes Maria Cilvi Dewanto, Nugroho Didik Susanto Dina Triya Yuliasari Dinarso, Rahmat Cahyo DWI CAHYONO Dwi Cahyono DWI CAHYONO Edi Yulianto Eko Budi Satoto Eko Budianto Erna Ipak Rahmawati Ernawan, Fendy Fausi Nurrahman Fendy Ernawan Fitriadi, Ahmad Rizqi Arief Ginting, Aditya Madinta Putra Hamduwibawa, Rofi Budi Hanafi, Chairul Haris Hermawan, Haris Hasyim Asyari Hendrawan, Bagus Herlambang, Toni HERU DWI SETIAWAN Ida Ayu Putu Sri Widnyani Ipak Rahmawati, Erna Ira Puspitadewi S Iskandar Umarie Ita Solikah ita solikah Jekti Rahayu K, Khoiriyah Kasih, Deta Irama Khamil, Abdul Kosjoko Kosjoko M. Sevi Abdillah Malasari, Diana Ruspita Mali Jumali Martini, Ni Nyoman Putu Mochamad Hatip Mochammad Hatip Muachiroh, Muachiroh Mufarida, Nely Ana Muhammad Dodik Muhammad Irham Adam Muhammad Thamrin Muhtar Muhtar Muhtar Muhtar Munadi Munadi Mutiara Dwi Sari Nafsiyah, Wardatun Nanang Saiful Rizal Nathasya, Fara Ditha Navalina, Anita Eka Nely Ana Mufarida Ni Nyoman Putu Martini G Nunul Mirawati, Yuli Nur Said Nurhayati Megayani Nuri Utamy Nurlatifah Nurlatifah, Nurlatifah Nursa'id, Nursa'id Nursaid Nursaid Nursaid Nursaid Nursaid Nurseno, Nurseno Nurul Noverina Nurul Qomariah Nuryadi Nuryadi Permana, Anindya Restu Pribadi, Heru Cahyono Probowulan, Diyah Purwanto, Arik Purwanto, Dony Putra, Alfian Perdana Rahadini, Marjam Desma Rahmawati, Dyah Rakhmawati, Haniie Restian, Yhoni Ridwan, Wachid Rina Ari Ruliati Rintyarna, Bagus Riyanto Setiawan Suharsono Sandra Aris Wagiyono Sang Angga Zeatama Afaer Sarwito Sarwito Sarwito, Sarwito Savitri, Nikke Indah Sebifera, Mella Rosa Setiyo Ferdi Yanuar Sevia Aylula Putry Shodiqin, Dimas Herliandis Soetjahyo, Soetjahyo Sofi, Aida Hikmatus Sofyan Rofi Solikah, Ita Suharto, Fahriza Nurseha Sujatmoko, Timbul Sumadi Sumadi Suprapto Suprapto Suprapto Suprapto Surahmah, Daris Susbiani, Arik Susbiyani, Arik Susbiyani, Arik Susilowati Syamilah, Aliyatus Tatit Diansari Reskiputri Taufan Abadi Tengku Riza Zarzani N Thamrin , Mohammad Thamrin, Mohammad Toni Herlambang Toni Herlambang Totok Dwi Kuryanto Totok Sugiharto, Totok Trias Setyowati Trias Setyowati Trias Setyowati, Trias Umarie, Iskandar Wildatul Aluf Rahmadani Windarti, Aprilia Wisnalmawati Wisnalmawati Yasin, Yasin Yuda Teguh Siswanto Yudyarto, Koeshar Yulianto, Edi ‘Atho Illah Askany, Ibin