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All Journal MIX : Jurnal Ilmiah Manajemen JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Edunomika (JIE) Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) TSARWATICA (Islamic Economic, Accounting, and Management Journal) Jurnal Abdimas ADPI Sosial Dan Humaniora Jurnal IPTEK Bagi Masyarakat Jurnal Manajemen Bisnis Transportasi dan Logistik Journal of Accounting and Finance Management (JAFM) Indonesian Journal of Sustainability Accounting and Management JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Engagement: Jurnal Pengabdian Kepada Masyarakat Horizon: Indonesian Journal of Multidisciplinary Greenation International Journal of Law and Social Sciences Greenation International Journal of Economics and Accounting Jurnal Pengabdian Masyarakat dan Penelitian Terapan KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Octaviani, Reni Dian
Institut Transportasi Dan Logistik Trisakti
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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The Effect of Facilities and Service Quality on Passenger Loyalty Through Passenger Satisfaction Using MRT (MASS Rapid Transit) Transportation Services Evi Herawati; Euis Saribanon; Cecep Pahrudin; Juliater Simarmata; Reni Dian Octaviani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 4 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Maret - April 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i4.6988

Abstract

Public transportation plays a vital role in urban mobility, especially in major cities like Jakarta. One of the modes of transportation expected to reduce congestion is the Mass Rapid Transit (MRT). Since its operation, MRT Jakarta has become a preferred alternative due to its speed and punctuality. This study aims to analyze the influence of facilities and service quality on usage loyalty through passenger satisfaction as a mediating variable. By understanding the relationship among these variables, this research seeks to provide strategic recommendations for MRT Jakarta management to improve service quality and retain user loyalty. The research method used is descriptive with a quantitative approach. The population of this study comprises all MRT users in Jakarta, totaling 33,496,540 (MRT, 2024). Based on Slovin's formula, a sample of 400 respondents was determined. Data were collected using both secondary data (journals, previous research, MRT data) and primary data through questionnaires. The analysis method employed is Structural Equation Modeling (SEM), a statistical technique used to build and test causal relationship models. The results indicate that both facilities and service quality have significant direct and indirect effects on usage loyalty, with passenger satisfaction serving as a crucial mediating factor.
The Role of Health, Safety, and Environment (HSE) in Mediating the Effect of Safety Behaviour and Dangerous Goods Handling Competency on Operational Performance at Palaran Fuel Terminal Samarinda Agus Sulistiyono; Eduard Alfian Syamsya Sijabat; Reni Dian Octaviani; Aisyah Rahmawati; Sarinah Sihombing
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 6 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i6.9038

Abstract

The oil and gas industry is characterized by a high level of safety risk, particularly in activities involving the handling of fuel products classified as Dangerous goods (DG). Operational performance in high-risk work environments is strongly influenced by safety behaviour, technical competence, and the effectiveness of the Health, Safety, and Environment (HSE) system. This study aims to analyze the effect of safety behaviour and Dangerous goods handling competence on operational performance, with HSE as a mediating variable. This research adopts a quantitative approach using a survey method involving 188 respondents engaged in operational activities. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that safety behaviour and Dangerous goods handling competence have a positive and significant effect on operational performance. In addition, safety behaviour and DG competence significantly influence HSE. HSE is proven to have a positive effect on operational performance and acts as a mediating variable, mediating the relationship between safety behaviour and operational performance, and more strongly mediating the relationship between DG competence and operational performance. These findings confirm that improving operational performance requires an integrated approach combining safety behaviour, technical competence, and an effective HSE system. This study is expected to contribute both theoretically and practically to the management of safety and operational performance in high-risk industries.
The Role of Brand Equity Antecedents in Strengthening Customer Loyalty with Relationship Equity as a Moderating Variable in Courier Service Companies Irwan Chairuddin; Reni Dian Octaviani; Euis Saribanon; Indriyati Indriyati; Primadi Candra Susanto
Greenation International Journal of Law and Social Sciences Vol. 4 No. 3 (2026): (GIJLSS) Greenation International Journal of Law and Social Sciences (July - Au
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v4i3.882

Abstract

The purpose of this study is to examine the effect of digital content marketing (DCM), brand experience (BE), and price fairness (PF) on customer loyalty (CL) through brand equity (BEQ), with relationship equity (RE) as a moderating variable in courier service companies. This study was motivated by the importance of maintaining customer loyalty in the increasingly competitive courier service industry, where strong brand value is essential to sustain long-term customer relationships. The research applied a quantitative approach using a survey method involving 206 customers of courier service companies. Data were analyzed using the Structural Equation Modeling (SEM) method with SmartPLS 3.2.9. The findings reveal that digital content marketing, brand experience, and price fairness positively influence customer loyalty through brand equity. Although price fairness does not directly affect customer loyalty, it contributes indirectly through strengthening brand equity. In contrast, relationship equity was not found to significantly moderate the relationship between brand equity and customer loyalty. The novelty of this study lies in positioning digital content marketing as a strategic variable influencing customer loyalty both directly and indirectly through brand equity, while also examining the moderating role of relationship equity in the courier service context. The results provide managerial implications for courier service companies to strengthen customer loyalty by improving digital marketing strategies, enhancing customer brand experiences, and maintaining fair pricing policies to build stronger brand equity.
Analisa Faktor Penerimaan Penggunaan Electronic Flight Bag Penerbang Senior PT. XYZ Menggunakan Technology Acceptance Model Andre Prananto; Mustika Sari; Reni Dian Octaviani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6228

Abstract

Tujuan penelitian adalah untuk mengetahui pengaruh perceived usefulness, perceived ease of use yang dipengaruhi oleh variabel eksternal facilitating conditions terhadap behavioural intention to use yang dimediasi oleh attitude toward using dalam penggunaan Electronic Flight Bag penerbang senior PT. XYZ. Permasalahan pada penelitian ini adalah minat penggunaan Electronic Flight Bag yang rendah bagi pilot pada rentang usia tertentu. Pilot pada rentang usia tertentu mengalami kesulitan dalam mengadopsi Electronic Flight Bag. Pelatihan penggunaan Electronic Flight Bag kurang optimal serta kendala yang terdapat pada Electronic Flight Bag. Metode penelitian menggunakan desain kuantitatif dengan data analisis menggunakan SEM PLS. Data analisis yang digunakan adalah inner model dan outer model. Jumlah sampel pada penelitian ini ada 74 responden. Hasil penelitian didapatkan facilitating condition berpengaruh signifikan terhadap perceived usefulness dan perceived ease of use. Perceived usefulness dan perceived ease of use berpengaruh signifikan terhadap attitude toward using. Serta attitude toward using berpengaruh signifikan terhadap behavioural intention to use.
Analisis Pemilihan Angkutan Sewa Khusus Online untuk Peningkatan Kualitas Pelayanan di Bandara Internasional Soekarno-Hatta Deni Agus Kurniawan Deni; Juliater Simarmata; Reni Dian Octaviani; Jermanto Setia Kurniawan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.6255

Abstract

Kebutuhan pelanggan terhadap angkutan sewa khusus online di Bandara Internasional Soekarno-Hatta (CGK) terus meningkat dari tahun ke tahun. Kondisi ini menuntut pengelola bandara untuk menyediakan layanan transportasi yang terstandarisasi dan mampu memberikan diferensiasi guna membentuk persepsi positif dari pengguna jasa. Penelitian ini bertujuan untuk mengidentifikasi kriteria layanan angkutan sewa khusus online yang wajib dimiliki oleh setiap brand operator yang bekerja sama dengan pengelola bandara. Metode penelitian dilakukan dalam dua tahap. Tahap pertama menggunakan Importance Performance Analysis (IPA) untuk menilai tingkat kepentingan dan kinerja pelayanan berdasarkan persepsi penumpang. Tahap kedua menggunakan Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) untuk menentukan prioritas pemilihan brand operator berdasarkan preferensi pengguna. Hasil analisis IPA menunjukkan empat atribut layanan berada pada Kuadran I (prioritas utama), yaitu durasi waktu penjemputan sesuai aplikasi, pemasangan stiker informasi pengaduan dan larangan merokok, adanya promosi atau tambahan layanan gratis, serta ruang tunggu calon penumpang sebelum dijemput. Sementara hasil TOPSIS menunjukkan Bluebird sebagai brand dengan preferensi tertinggi, diikuti Grabcar, Maxim, dan Gocar. Integrasi kedua metode menghasilkan enam usulan perbaikan yang dapat dijadikan standar layanan oleh PT Angkasa Pura Indonesia guna meningkatkan kualitas transportasi angkutan sewa khusus online di Bandara CGK secara menyeluruh.
Analysis of Passenger Handling, Baggage Volume, and Aircraft Rotation on Operational Cost Efficiency Mediated by on-time Performance at CITILINK Airlines R Iskandar Ali; Zaenal Abidin; Reni Dian Octaviani
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6458

Abstract

This study aims to analyze the effect of passenger handling, baggage volume and aircraft rotation on operational cost effectiveness mediated by on-time performance at Citilink airlines. The problem in this study is that the influence between the independent variables (passenger handling, baggage volume, aircraft rotation) and the dependent variable (operational cost effectiveness) mediated by on-time performance is quite complex. The research design used is quantitative with data analysis using SEM PLS with 100 respondents consisting of operational officers, passenger handling, baggage handling and administration. where the significant level is 0.05 to state whether the null hypothesis or alternative hypothesis is accepted or rejected. The results showed that there is a significant influence between Passenger Handling and operational cost effectiveness with a P value of 0.023. There is a significant positive relationship between baggage volume and operational cost effectiveness with a P value of 0.005. The effect of aircraft rotation and operational cost effectiveness with a P value of 0.003 which means there is a significant influence. On-time performance has a very significant influence on operational cost effectiveness with a P value of 0.000. Passenger handling has a significant effect on on-time performance with a P value of 0.000. There is no significant influence between baggage volume and operational cost effectiveness through on-time performance with a P value of 0.156. The effect of aircraft rotation shows a significant effect on operational cost effectiveness through on-time performance with a P value of 0.000.
Analisis Efisiensi Distribusi Barang dengan Metode Data Envelopment Analysis (DEA) Pada PT Nurul Fikri Bina Prestasi 2024 Herino Herino; Edi Abdurachman; Edhie Budi Setiawan; Mustika Sari; Reni Dian Octaviani
Journal of Accounting and Finance Management Vol. 6 No. 5 (2025): Journal of Accounting and Finance Management (November - December 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i5.2460

Abstract

Efisiensi operasional menjadi aspek krusial dalam pengelolaan lembaga pendidikan nonformal seperti bimbingan belajar, khususnya dalam distribusi bahan ajar dan biaya operasional. Penelitian ini bertujuan untuk mengevaluasi tingkat efisiensi unit-unit bimbingan belajar PT. Nurul Fikri dalam pengadaan bahan ajar dan biaya operasional serta mengidentifikasi sumber ketidakefisienan yang terjadi. Metode yang digunakan adalah Data Envelopment Analysis (DEA) dengan pendekatan input-oriented dan asumsi Constant Return to Scale (CRS) serta Variable Return to Scale (VRS), dengan analisis slack untuk mengidentifikasi potensi perbaikan. Hasil menunjukkan bahwa sebagian besar unit belum mencapai efisiensi penuh pada pendekatan CRS namun menunjukkan efisiensi pada VRS, mengindikasikan bahwa permasalahan utama terletak pada skala operasional bukan efisiensi teknis; nilai slack yang tinggi ditemukan terutama pada komponen biaya fotokopi, alat rumah tangga, dan gaji staf lokasi, dengan unit seperti Sudirman, Buah Batu, dan Antapani sebagai contoh tidak efisien meskipun kepuasan pelanggan meningkat. Kesimpulan penelitian ini menegaskan pentingnya penyesuaian skala operasional dan pengelolaan biaya untuk mencapai efisiensi penuh. Implikasinya, manajemen perlu menerapkan pendekatan berbasis data dalam evaluasi kinerja unit dan pengambilan kebijakan, serta menjaga kualitas layanan meskipun efisiensi ditingkatkan.
Determination of Net Income of Shipping Companies: Analysis of Fuel Costs, Shipping Rates, and Shipping Routes mediated by Shipping Insurance Atong Soekirman; Yuliantini Yuliantini; Primadi Candra Susanto; Euis Saribanon; Reni Dian Octaviani; Irwan Chairuddin
Greenation International Journal of Economics and Accounting Vol. 4 No. 1 (2026): Greenation International Journal of Economics and Accounting (March - April 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i1.800

Abstract

This study aims to analyze the determination of net income in shipping companies in Indonesia by examining the influence of fuel costs, shipping rates, and shipping routes through the mediation of shipping insurance. Using a descriptive qualitative approach through a systematic literature study of 30 relevant articles (SINTA and Scopus), this study synthesizes various findings related to maritime financial performance for the period 2022–2025. The results of the study indicate that: 1) Fuel costs affect shipping insurance; 2) Shipping rates affect shipping insurance; 3) Shipping routes affect shipping insurance; 4) Fuel costs affect net income; 5) Shipping rates affect net income; 6) Shipping routes affect net income; 7) Shipping insurance affects net income; 8) Fuel costs affect net income through shipping insurance; 9) Shipping rates affect net income through shipping insurance; and 10) Shipping routes affect net income through shipping insurance. This research provides a strategic contribution to management in addressing market volatility and IMO 2020 regulations.
Digital Marketplace Training for Strengthening Rural Capacity at Kademangan Village, Cianjur, Indonesia Mustika Sari; Reni Dian Octaviani; Nursery Alfaridi Nasution
Jurnal IPTEK Bagi Masyarakat Vol 5 No 3 (2026)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/j-ibm.v5i3.1594

Abstract

The digital transformation of MSMEs is a crucial strategy for enhancing competitiveness and business sustainability in the digital economy. This Community Service (PKM) activity aims to enhance the capacity of MSMEs in Kademangan Village, Cianjur Regency, to utilize the marketplace as a digital marketing tool. The method used was training and direct mentoring for 21 MSMEs through material delivery, practice, and interactive discussions. The results of the activity showed an increase in participants' digital literacy, particularly in creating online stores, managing products, promoting strategies, and managing orders and customer service. A post-training evaluation showed that 90% of participants felt ready to implement online businesses independently. This activity contributed to strengthening the digital capacity of village MSMEs and supporting the development of a technology-based economy.
Co-Authors Agus Setiawan Agus Sulistiyono Agus Usman Agusinta, Lira Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Alfarizi Nasution, Nursery Ali, R Iskandar Anashkina, Nataliia Andre Prananto Asep Ali Thabah, Asep Ali Aswanti Setyawati Banjarnahor, Astri Rumondang Budi Setiawan, Edhie Cecep Pahrudin, Cecep Charles AN, Charles Deni Agus Kurniawan Deni Deni, Deni Agus Kurniawan Diana Sari Dinar Hoerun Nisa Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Eduard Alfian Syamsya Sijabat Edwin Lermatan, Esternilus Endarwati, Esti Tri Esternilus Edwin Lermatan Esti Tri Endarwati Euis Saribanon, Euis Eva Yuniarti Utami Evi Herawati Fani Rahmawati Ghafar, Abdul Gugyh Susandy Hanifah Hanifah hanifah hanifah Herino Herino Herino, Herino Ika Utami Yulihapsari Indri Yusnita Indri Yusnita, Indri Indriyati Indriyati Irwan Chairuddin Jermanto Setia Kurniawan Jermanto Setia Kurniawan Juliater Simamarta Juliater Simarmata Juliater Simarmata Juliater Simarmata Juliater Simarmata Lermatan, Edwin Lira Agusinta Lut Mafrudoh M. Arif Hernawan Mafrudoh, Lut Muhamad Risal Tawil Muhammad Iqbal Firdaus Muhammad Iqbal FIrdaus, Muhammad Mustika Sari Mustika Sari Mustika Sari, Mustika Nursery Alfaridi S Nasution Prananto, Andre Prihassyaira, Aditiya Dwi Primadi Candra Susanto R Iskandar Ali Rahmawati, Fani Ratna Suminar Riffat, Muhammad Rijal Rosid Rita Komaladewi Rosid, Rijal Sandi Setiadi Sarinah Sihombing Sarinah Sihombing Setiadi, Sandi Simarmata, Jean Sebastian Simarmata, Jeremy Ephraim Suminar, Ratna Susi Yasmin Undang Juju Usman, Agus Utami, Eva Yuniarti Widyanto, Prima Winy Nuwita Wynd Rizaldy Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yulianti Keke Yuliantini Yuliantini Zaenal Abidin Zaenal Abidin