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All Journal Journal on Education Meteor STIP Marunda International Journal of Marine Engineering Innovation and Research Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Manajemen dan Inovasi (MANOVA) Jurnal Aplikasi Pelayaran dan Kepelabuhanan Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) QISTINA: Jurnal Multidisiplin Indonesia Jurnal Maritim Malahayati Jurnal Marine Inside Jurnal Sosial dan Sains Asian Journal Science and Engineering Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Jurnal Venus Jurnal Bintang Pendidikan Indonesia Jurnal Riset Manajemen International Journal of Multidisciplinary Approach Research and Science Journal of Engineering Science and Technology Management Scientica: Jurnal Ilmiah Sains dan Teknologi Jurnal Pengabdian Masyarakat JURNAL AKADEMIK EKONOMI DAN MANAJEMEN Impression : Jurnal Teknologi dan Informasi Indonesian Journal of Port and Shipping Management Smart Humanity: Jurnal Pengabdian Masyarakat Optimal: Jurnal Ekonomi dan Manajemen
Trisnowati Rahayu
Politeknik Pelayaran Surabaya
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Journal : journal of engineering science and technology management

 1 
Design and Feasibility Evaluation of the TAPTAP Digital Platform for Measuring Port Service User Satisfaction at KSOP Bontang Herdandy Octabrilian Putra; Rizqi Aini Rakhman; Sri Mulyanto Herlambang; Trisnowati Rahayu
Journal of Engineering Science and Technology Management (JES-TM) Vol. 6 No. 2 (2026): June 2026
Publisher : Journal of Engineering Science and Technology Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jestm.v6i2.417

Abstract

This study designs and evaluates the feasibility of the TAPTAP digital platform, a Figma-based prototype for measuring port service user satisfaction at the Bontang Harbormaster and Port Authority Office (KSOP Bontang). The study used a Research and Development (R&D) approach adapted into six stages: problem identification, information collection, product design, design validation, design revision, and product trial. Data were gathered through field observation, document review, stakeholder input, and expert feasibility assessment. Two expert testers, consisting of a marine transportation lecturer and an information technology expert, assessed the prototype using a feasibility instrument covering button functionality, initial menu display, completeness and readability of satisfaction questions, presentation of satisfaction results, and overall feature functionality. TAPTAP provides public-side features for satisfaction surveys, complaints, and aspirations, as well as officer-side features for report monitoring and satisfaction-data visualization. The feasibility test produced scores of 80% from Tester 1 and 85.33% from Tester 2, indicating that the prototype is feasible for further pilot testing. The results show that TAPTAP can support more structured service feedback management at KSOP Bontang, although broader public-user testing, database implementation, data security validation, and integration with KSOP systems are still required before operational deployment
Co-Authors Abda Abda Abel Yosa Nohara Adjie, Muhammad Bagas Giri Seno Afif Burhanuddin, M. Faishal Agil Fadila Agus Dwi Santoso AGUS DWI SANTOSO Agus Prawoto Ahmatul Ilmi Abdullah Akbar Dwi Surya Akhmad Kasan Gupron, Akhmad Kasan Alfarabi, Ahfadz Zidan Alfayer, Marcelly Nur Alia, Diana Anak Agung Istri Sri Wahyuni Anshori, Dwi Febriyan Rizal Antonius Edy Kristiyono Antonius Edy Kristiyono Aramita, Ankaa Neha Ardhiana Puspitacandri Ardhiana Puspitacandri, Ardhiana Arisusanty, Dian Junita Arleiny, Arleiny Azis Nugroho Aziz Nugroho Bagas Sadewo Chintya Meilinda Puspita Sari Dahri, M Dahri, Mohammad Damoyanto Purba Delta Romadhona Pangesti Diyah Purwitasari Dyah Ratnaningsih Dyah Ratnaningsih Dzaky Kasparuma Eddi Eddi Edy Prasetyo Hidayat Eka Nurmala Sari Agustina, Eka Nurmala Sari Elly Kusumawati Faris Nofandi Febriansyah, Gear Sharp Femmy Asdiana Ferdi Rohmi Saputra Firdaus Sitepu Firdaus, Muhammad Imam Gunarti, Monika Retno Habib Al Jaddir Hafid Ainul Yakin Hasiah Hasiah Hasiah Hasiah Ibrahim Herdandy Octabrilian Putra I Gede Widhyantara Erix Nugroho Imam Sutrisno Imam Sutrisno Imam Sutrisno Indah Ayu Irma Rustini Jannah, Prima Miftakhul Jumriani Kristiyono, Antonius Edy Kusumawati, Elly M. Faishal Afif Burhanuddin M. Imam Firdaus Marshelino Chandra Suhartono Maryandi, Dwi Cahyo Moejiono Monika Retno Gunarti Muhammad Dahri, Muhammad Nafhan Iqbal Nafhan Iqbal Nasri Nasri, Nasri Nugraha, Bugi Nugroho, Azis Nugroho, Azis Nurdiansari, Henna Pranata, Yayang Andhika Cahya Pranata Prasetyo, Anugrah Nur Prasetyo, Yosep Hilwanto Prawoto, Agus Prawoto, Agus Prihanoke, Rezky Febriansyah Purba, Damoyanto Putri, Indah Ayu Johanda Putri, Ristin Alfariza Putro, Roy Wahyu Nugroho Adi Rahmawati, Maulidiah Rama Syahputra Ramadan, Khairul Ramadhan, Muhammad Daffa Satria Ratih, Sindy Ratnaningsih, Dyah Renta Novaliana Siahaan Renwarin, Johanis Silverius Rini Indarti Riyanto Rizqi Aini Robbi, Shofa Dai Romanda Annas Amrullah Sadewo, Bagas Samsul Huda Samsul Huda Saputra, Ferdi Rohmi Setya Permana, Shendy Dwiki Shofa Dai Robbi Sianturi, Intan Siti Aurum Eka Nursasi Sri Mulyanto H Sri Mulyanto Herlambang Sutoyo Sutoyo Sutrisno, Imam Suwondo, I'ie Suwondo, Iie Syahputra, Pramudya Bintang Arvy Syahputra, Rama Teguh Pribadi Teguh Pribadi Tri Iriani Eka Wahyuni Upik Widyaningsih Wahyuni, Anak Agung I. Sri Widyaningsih, Upik Wiratama, Ahmad Alfan Wolfgang Alexander Defara Yanti M. , Dwi Yudha, Prima Yudianto , Prima Yudha Yudianto, Prima Yudha