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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Ekonomi dan Bisnis Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL PENDIDIKAN TAMBUSAI Journal of Multidisciplinary Academic Journal Of Management Science (JMAS) Jurnal Review Pendidikan dan Pengajaran (JRPP) Syntax Idea Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Dialektika: Jurnal Ekonomi dan Ilmu Sosial Jurnal Informatika Ekonomi Bisnis Community Engagement and Emergence Journal (CEEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Enrichment : Journal of Management Community Development Journal: Jurnal Pengabdian Masyarakat Cakrawala Repositori Imwi Jurnal Syntax Transformation jurnal syntax admiration Jurnal Scientia Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Nusantara Journal of Economics and Business UBS International Journal of Environmental, Sustainability, and Social Science Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Quantitative Economics and Management Studies Jurnal Disrupsi Bisnis Journal La Bisecoman Jurnal Kesehatan Tambusai CENDEKIA : Jurnal Ilmu Pengetahuan Dynamic Management Journal Action Research Literate (ARL) Journal of Social Research Journal of Economic, Business and Engineering (JEBE) AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Locus Penelitian dan Pengabdian Jurnal Ekonomika Dan Bisnis Journal of Management and Digital Business Bulletin of Management and Business Journal of Social And Economics Research Journal of Accounting and Finance Management (JAFM) Return : Study of Management, Economic and Bussines Jurnal Indonesia Sosial Teknologi Jurnal Pendidikan Indonesia (Japendi) Cerdika: Jurnal Ilmiah Indonesia Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Journal of Entrepreneur and Business Jurnal Informatika Ekonomi Bisnis Jurnal Ekonomi, Akutansi dan Manajemen Nusantara Mutiara: Multidiciplinary Scientifict Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Advances In Social Humanities Research Jurnal Penelitian Pendidikan Indonesia Journal of Management, Economic, and Financial Asian Journal of Social and Humanities journal of social and economic research International Journal of Economics and Management Research
Rhian Indradewa
Universitas Esa Unggul, Indonesia
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Implementation of ISO 31000-Based Risk Management in Enhancing the Sustainability of Digital Business Platforms in Indonesia Cornellius, Josephin; Indradewa, Rhian; Iskandar, Muhammad Dhafi; Kustiawan, Unggul
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 4 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10810

Abstract

The rapid growth of digital businesses in Indonesia presents significant opportunities along with increasingly complex risks, particularly in technological, operational, and reputational aspects. This study aims to analyze the implementation of ISO 31000-based risk management in enhancing the sustainability of digital businesses. The research employs a qualitative approach using a literature review method by analyzing various relevant scientific journals. The findings indicate that technological and operational risks are the most dominant, categorized as high to extreme risks. The implementation of ISO 31000 risk management, which includes risk identification, analysis, evaluation, and mitigation, has proven effective in improving operational stability, reducing potential losses, and increasing customer trust. Furthermore, this study highlights that risk mitigation strategies must be adapted to industry characteristics to achieve optimal effectiveness. Therefore, risk management becomes a key factor in ensuring the sustainability of digital businesses in the era of technological transformation.
Peran Manajemen Risiko dalam Pengembangan Layanan Pergudangan Modern: Studi pada Secure Stash Caecilia Austin Flacia Tjandra; Rhian Indradewa; Edi Hamdi; Muhammad Dhafi Iskandar
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 4 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i4.11610

Abstract

In order to preserve sustainability and accomplish organizational strategic goals, risk management is crucial, particularly for businesses involved in logistics and warehousing. This study uses the ISO 31000:2018 framework to examine how risk management is applied in Secure Stash. Implementing risk management helps the organization achieve its short-, medium-, and long-term objectives, including boosting partner and customer trust, operational effectiveness, and business sustainability, while also safeguarding it from internal and external threats. The ISO 31000:2018 risk management framework, which comprises risk management principles, structures, and processes, was applied in this study using a qualitative descriptive methodology. The study's findings demonstrate that applying integrated, organized, and sustainable risk management concepts can boost risk management efficacy and aid in the strategic decision-making of the business. Improved organizational performance and operational stability are other benefits of incorporating risk management into all corporate operations. The study's conclusion demonstrates how applying risk management based on ISO 31000:2018 on Secure Stash offers a methodical and flexible framework for handling the changing dynamics of the business environment. In order to keep their risk management system up to date with changes in strategy, technology, and external circumstances, businesses are recommended to keep evaluating and improving it.
Marketing Plan Strategy in Achieving Marketing Goals at the Harmoni Physiotherapy Clinic Shadiqy Artib; Rhian Indradewa; Rina Anindita; Ferryal Abadi
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3075

Abstract

This research aims to formulate a strategic marketing plan for Harmoni Physiotherapy Clinic through an analysis of the marketing framework, STP (Segmenting, Targeting, Positioning) strategy, and the 7P marketing mix. This study uses a descriptive qualitative approach with analytical tools such as the Internal External (IE) Matrix, the Quantitative Strategic Planning Matrix (QSPM), and the Lean Canvas Model. The strategy focuses on market development and unique product services. The research findings indicate that Harmoni Physiotherapy Clinic’s marketing strategy positions itself in a narrow differentiation focus, with the advantages of robotic physiotherapy and hydrotherapy technology, which are not yet available from similar competitors in Bekasi City. The 7P marketing mix includes digital-based services for therapist registration and gender selection, competitive pricing, and integrated promotions through online (social media, SEO, webinars) and offline (hospital collaborations, community service) channels. Short- to long-term sales programs are managed through the “Walk In 12345” activity to ensure business sustainability, along with plans for expansion into the Greater Jakarta area outside Bekasi City in the fourth year. The study concludes that a structured marketing plan that leverages the advantages of robotic technology and a smart digital marketing strategy can be key for Harmoni Physiotherapy Clinic to win market competition in the physiotherapy healthcare sector.
Factors Influences Customer Loyalty for Online Shopping: Study Case on Xiaomi's Online Store Customer in Bekasi Franky Anggreiawan; Rhian Indradewa
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2025): JABM, Vol. 11 No. 1, January 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.294

Abstract

Background: Customer satisfaction and loyalty are crucial factors for enhancing sales and profitability. In the context of e-commerce, understanding how brand image, product quality, and service quality influence these outcomes is essential for maintaining competitiveness.Purpose: This study investigates the relationship between brand image, product quality, and service quality, and their effect on customer satisfaction and loyalty in the online purchase of Xiaomi products.Design/methodology/approach: A quantitative research approach was employed using Structural Equation Modeling (SEM) to analyze data collected from 105 respondents in Bekasi City who have made at least two transactions through Xiaomi's e-commerce platform. Respondents were selected through simple random sampling, and data were analyzed using SPSS 25 and SmartPLS software.Conclusion: The findings indicate that customer satisfaction mediates the relationship between brand image and customer loyalty. Brand image significantly influences customer loyalty, even without the mediation of customer satisfaction. However, customer satisfaction does not mediate the relationship between product quality and customer loyalty, while service quality directly impacts customer loyalty.Originality/Value (State of art): This study provides insights into the role of brand image and service quality in driving customer loyalty in the e-commerce sector, offering specific recommendations for Xiaomi to implement Standard Operating Procedures (SOPs) to maintain superior product quality and improve service quality for better customer satisfaction and loyalty. Keywords: service quality, product quality, brand image, customer loyalty, customer satisfaction
The Influence of Service Quality, InformationQuality, and System Quality on Perceived Value on Customer Satisfaction Olivia Inger Pitaloka; Rhian Indradewa
Jurnal Pendidikan Indonesia Vol. 6 No. 8 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i8.8494

Abstract

This study aims to evaluate the influence of Service Quality, Information Quality, and System Quality on Customer Satisfaction mediated by Perceived Value in the context of e-learning usage among students in Java. The research background highlights the importance of enhancing student satisfaction with e-learning to support the effectiveness of online learning processes. This research employed a quantitative approach using Structural Equation Modeling –Partial Least Squares (SEM-PLS). The research sample comprised 137 active students utilizing e-learning platforms from universities in Java. The results indicated that Service Quality, Information Quality, and System Quality significantly influenced Perceived Value. Service Quality and System Quality had a significant effect on Customer Satisfaction, whereas Information Quality did not directly impact Customer Satisfaction significantly. The study recommends that universities improve system and service quality and enhance information quality in e-learning platforms to increase Perceived Value and student satisfaction. This research contributes deeper insights for university management to effectively manage e-learning platforms and enhance student satisfaction
DEVELOPING A HUMAN CAPITAL MODEL FOR DIGITAL TRANSFORMATION IN THE SMART-FSM-BASED SECURITY OUTSOURCING INDUSTRY Yakub Gunawan; Rhian Indradewa; Unggul Kustiawan; Ketut Sunaryanto
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 6 No. 4 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v6i4.14433

Abstract

Digital transformation has significantly reshaped the security outsourcing industry, requiring organizations to develop human resources capable of operating within technology-driven environments supported by Smart Field Service Management (Smart-FSM). Despite substantial investments in digital technologies, many organizations continue to face challenges in developing a workforce that possesses both security-related competencies and digital capabilities necessary to support operational effectiveness and service quality. This study aims to develop a Human Capital model to support digital transformation in the Smart-FSM-based security outsourcing industry. The study adopts a qualitative approach using a conceptual research method based on literature analysis and the synthesis of theories related to Human Capital, Digital Transformation, Talent Management, and Knowledge Management. The research process involved identifying digital competency requirements, examining relevant Human Capital dimensions, and developing an integrated conceptual model aligned with Smart-FSM implementation. The findings resulted in the development of a Human Capital model consisting of seven key dimensions: Digital Workforce Planning, Digital Recruitment and Selection, Learning and Development, Performance Management, Talent Management, Knowledge Management, and Employee Retention. The proposed model contributes to the development of a digitally adaptive security workforce, enhances service quality, strengthens customer satisfaction, and supports long-term business sustainability. Therefore, the model may serve as a strategic reference for security outsourcing companies seeking to implement sustainable digital transformation initiatives. ABSTRAK Transformasi digital telah secara signifikan membentuk kembali industri outsourcing keamanan, yang mengharuskan organisasi untuk mengembangkan sumber daya manusia yang mampu beroperasi dalam lingkungan berbasis teknologi yang didukung oleh Smart Field Service Management (Smart-FSM). Terlepas dari investasi besar dalam teknologi digital, banyak organisasi terus menghadapi tantangan dalam mengembangkan tenaga kerja yang memiliki kompetensi terkait keamanan dan kemampuan digital yang diperlukan untuk mendukung efektivitas operasional dan kualitas layanan. Studi ini bertujuan untuk mengembangkan model Modal Manusia untuk mendukung transformasi digital dalam industri outsourcing keamanan berbasis Smart-FSM. Studi ini mengadopsi pendekatan kualitatif menggunakan metode penelitian konseptual berdasarkan analisis literatur dan sintesis teori yang berkaitan dengan Modal Manusia, Transformasi Digital, Manajemen Bakat, dan Manajemen Pengetahuan. Proses penelitian melibatkan identifikasi persyaratan kompetensi digital, pemeriksaan dimensi Modal Manusia yang relevan, dan pengembangan model konseptual terintegrasi yang selaras dengan implementasi Smart-FSM. Temuan menghasilkan pengembangan model Modal Manusia yang terdiri dari tujuh dimensi utama: Perencanaan Tenaga Kerja Digital, Rekrutmen dan Seleksi Digital, Pembelajaran dan Pengembangan, Manajemen Kinerja, Manajemen Bakat, Manajemen Pengetahuan, dan Retensi Karyawan. Model yang diusulkan berkontribusi pada pengembangan tenaga kerja keamanan yang adaptif secara digital, meningkatkan kualitas layanan, memperkuat kepuasan pelanggan, dan mendukung keberlanjutan bisnis jangka panjang. Oleh karena itu, model ini dapat berfungsi sebagai referensi strategis bagi perusahaan outsourcing keamanan yang berupaya menerapkan inisiatif transformasi digital yang berkelanjutan.  
Risk Management Plan of "Remedies" Postpartum Care Center: Framework for Mitigating Challenges and Enhancing Quality Irhamdani Irhamdani; Rhian Indradewa; Unggul Kustiawan; Rian Adi Pamungkas
Jurnal Pendidikan Indonesia Vol. 6 No. 3 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i3.7477

Abstract

Risk management is a critical component of business operations, particularly in the healthcare sector, such as in postpartum care centers. This study aims to design a comprehensive risk management plan for Remedies, a postpartum care center in Indonesia, based on the ISO 31000:2018 standard. The proposed framework encompasses the identification, analysis, evaluation, and treatment of both internal and external risks that could impact service quality, reputation, and financial stability. Short-term, medium-term, and long-term objectives are formulated to ensure alignment with the company’s vision of becoming an innovative and inspirational care center. The methodology employed involves risk analysis based on probability and impact, as well as the implementation of mitigation strategies tailored to Remedies' operational context. The findings reveal that the primary risks faced include clinical, reputational, compliance, operational, and financial risks. Risk treatment strategies focus on enhancing service quality, staff training, revenue diversification, and the adoption of innovative technologies. Additionally, communication and consultation with stakeholders are identified as crucial factors in ensuring the effectiveness of risk management. This study provides practical contributions by offering a risk management framework that can be adapted by other healthcare centers. The recommendations emphasize the importance of regular monitoring, continuous evaluation, and adequate budget allocation for risk management implementation. By adopting these measures, Remedies can mitigate operational challenges, improve service quality, and achieve long-term financial stability.
Co-Authors Abadi, Ferryal Abdella, Rahajeng Ayesha Abdul Karim Ambari Ade Ainul Yaqin Adhitya Kurniawan Adian, Fransiskus Aditya Pratama Agus Angling Kusumah Agus Munandar Ahembang Ahembang Ahmad Nuh Ali Aldin Muhammad Syirozi Alie Sutjiadi Amalia Iskandriani Andayani Andayani Andre Andre, Andre Andrea Sigit Sulaksono Andriyanto, Irwin Angga Negoro, Dimas Anggriwan, Phellano Aqmarina Hidayah Ari Pranoto Aris Riyanto Arlindo Hartono, Agustinus Artana Diva Syabilla Awang Awang Ayu Anggia, Bunga Azizah Fernandez Bakar, Lintang Abu Bakir Bakir Caecilia Austin Flacia Tjandra Caecilia Kwarti Krist Marsiwi Cahyanti, Ichtiar Melia Cahyono Cahyono Calvien Pradiptha Giovannie Casmun Casmun Chitra Mukti Cornellius, Josephin Dany Prastio Derris, Frima Desy Purwanti Dhafi Iskandar , Muhammad Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Imam Perdana Putra Dimas Negoro Dwi Putranto Hadi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edward Makaronna Sinulingga Efa Hindarti El Khair, Minanda Eli Susiani Br Ginting Elliza Kusumaningrum Elly Yuliati Elson, Morten Enggar Galih Mitayani Purwanto Erna Purwanti Fachmi Firzandi Prima Fadli, Jul Aidil Fajar Surya Arianto Fakhrudin - Fathoni, Rialdi Fuad Fathul Amal Syamsul Arifin Ferry Pantjoro Prihambodo Fitri Mutiara Elgasari Franky Anggreiawan Frischa Sonawaty Theresia Sianturi Gagah Daruhadi Giovany, Kenny Giyanto Gunawan Gunawan Gunawan, Wawan Iwan Gusriantho Mendrofa Haloho, Kastauli Hanut Priyanto Hari Sapto Yudiarso Hasan Al Mufarrid Drihim Helmy Nur Efendi Yusuf Hema Varna, Thu Hendra Lesmana Herriyanto Kurniawan Hidayah, Aqmarina Himbang Surojo Husni Imron I Putu Dhitya Punarbhawa Iin Inayah Imelda Citra Anggraini Indra Pamungkas Indradewa, Rhian Inne Leomora Agnes Sinaga Irfan Irfan Irhamdani Irhamdani Irma Rosalia Handayani Irvan Rizki Septian Iskandriani, Amalia Isworo, Joko Jacky Maitimu Jazi Munjazi Jennifer Kristiani Adam Jodi Widardi Karyono Karyono Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Kristianes Kristianes Kurnia Pangestu, Yudha Kurniawan Kurniawan Kusnadi, Deky Kustiawan, Unggul Lala Wiladiyah Lelly Cholilah Hasyim Lia Ria Tuljanah Liany Halim Lidwina Friska Adriana Pijoh Loke Fristanto Lubis, Rima Octaviani Luthvi Rachman Ervianto M. Much Harry Syaeful Martianto, Yudha Hartlanda Mauritius Kurniawan Mega Ekania Meydi Nindia Larasati Miqdarsah, Malikulqadr Mochamad Albert Nurcahyo Muhamad Elon Muhammad Dhafi Iskandar Muhammad Dhafi Iskandar Muhammad Dhafi Iskandar Muhammad Gunawan Alif Musdiana Mayang Putri, Elly Naibaho, Santy Berliana Negoro, Dimas Angga Ningsih, Susilowati Noviana Puspitasari Novie Nurliadi Pratiwi Novita Sari Enny Astuti Novriansyah Novriansyah Nur Aprilia Dwilianingsih Nur ‘Azah Nurhayati Achmad Ratina Nurwijayanti Olivia Inger Pitaloka Paksi, Yanuar Buana Pitaloka, Olivia Inger Poedji Hartaty Silalahi Pranoto, Ari Prasetio, Agustinus Ayung Priyo Hadi Susananto Pusaka, Semerdanta Rahmat, Didi Reni Afriani Rian Adi Pamungkas Rina Anindita Rio Ramadhan Risa Bela Riskung Karim Marsuki Rival Perdana Rizaldy Baskara Rizki Muharom Setiawan Rogaya, St Rona Novia Rosdiana Rosdiana Safari, Jen Jen Mohammda Saihu Akla Salmen Ginting Santiajie Santiajie Santiajie, Santiajie Saputra, Edwin Tri Angga Sembiring, Rinawati Semerdanta Pusaka Sendi Cendiawan Seno Widya Manggala Setiawan, Rizki Muharom Setiawan, Zatmiko Shadiqy Artib Sidik, Satrio Riyono Sinaga, Hans Salomo Tiberias Siti Aminah Siti Nur Hidayati Sitinjak, Brando Sri Rahayu Ningsih Subhan Subhan Suharyati Shafiyyah Suhendro Suhendro Sukmo Hadi Nugroh Sukmo Hadi Nugroho Sumirat, Yuyun Sunaryanto, Ketut Sunaryato, Ketut Suryanto Suryanto Suwarto Suwarto Suwarto Suwarto Suwarto Suwarto Tanti Yanuar Rahmad Tantri Yanuar Rahmat Syah Tantri Yanuar Syah Taryana Taryana Theresia V Siagian Tigor Maruhum Hutapea Titi Anggraeni Nasution Tokingli Indomarco Wenny Virtadaniati Whitney, Whitney Yakub Gunawan Yanuar Ramadhan Yemima Rossiandy Yenny Rany Yohanes Andy LAIYAN Yonatan Setiadi Yudi Eriyanto Yudistria, Yuyus Yudwi Erisha Zulhamiadi M