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Rhian Indradewa
Universitas Esa Unggul, Indonesia
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Marketing Plan Strategy in Achieving Marketing Goals at the Harmoni Physiotherapy Clinic Shadiqy Artib; Rhian Indradewa; Rina Anindita; Ferryal Abadi
Journal of Social Research Vol. 5 No. 3 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i3.3075

Abstract

This research aims to formulate a strategic marketing plan for Harmoni Physiotherapy Clinic through an analysis of the marketing framework, STP (Segmenting, Targeting, Positioning) strategy, and the 7P marketing mix. This study uses a descriptive qualitative approach with analytical tools such as the Internal External (IE) Matrix, the Quantitative Strategic Planning Matrix (QSPM), and the Lean Canvas Model. The strategy focuses on market development and unique product services. The research findings indicate that Harmoni Physiotherapy Clinic’s marketing strategy positions itself in a narrow differentiation focus, with the advantages of robotic physiotherapy and hydrotherapy technology, which are not yet available from similar competitors in Bekasi City. The 7P marketing mix includes digital-based services for therapist registration and gender selection, competitive pricing, and integrated promotions through online (social media, SEO, webinars) and offline (hospital collaborations, community service) channels. Short- to long-term sales programs are managed through the “Walk In 12345” activity to ensure business sustainability, along with plans for expansion into the Greater Jakarta area outside Bekasi City in the fourth year. The study concludes that a structured marketing plan that leverages the advantages of robotic technology and a smart digital marketing strategy can be key for Harmoni Physiotherapy Clinic to win market competition in the physiotherapy healthcare sector.
Factors Influences Customer Loyalty for Online Shopping: Study Case on Xiaomi's Online Store Customer in Bekasi Franky Anggreiawan; Rhian Indradewa
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2025): JABM, Vol. 11 No. 1, January 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.294

Abstract

Background: Customer satisfaction and loyalty are crucial factors for enhancing sales and profitability. In the context of e-commerce, understanding how brand image, product quality, and service quality influence these outcomes is essential for maintaining competitiveness.Purpose: This study investigates the relationship between brand image, product quality, and service quality, and their effect on customer satisfaction and loyalty in the online purchase of Xiaomi products.Design/methodology/approach: A quantitative research approach was employed using Structural Equation Modeling (SEM) to analyze data collected from 105 respondents in Bekasi City who have made at least two transactions through Xiaomi's e-commerce platform. Respondents were selected through simple random sampling, and data were analyzed using SPSS 25 and SmartPLS software.Conclusion: The findings indicate that customer satisfaction mediates the relationship between brand image and customer loyalty. Brand image significantly influences customer loyalty, even without the mediation of customer satisfaction. However, customer satisfaction does not mediate the relationship between product quality and customer loyalty, while service quality directly impacts customer loyalty.Originality/Value (State of art): This study provides insights into the role of brand image and service quality in driving customer loyalty in the e-commerce sector, offering specific recommendations for Xiaomi to implement Standard Operating Procedures (SOPs) to maintain superior product quality and improve service quality for better customer satisfaction and loyalty. Keywords: service quality, product quality, brand image, customer loyalty, customer satisfaction
Due Diligence in Financial Aspects for Remedies Postpartum Care Center Saptiangga Sartono; Rhian Indradewa; Unggul Kustiawan; Rian Adi Pamungkas
Return : Study of Management, Economic and Bussines Vol. 4 No. 3 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i3.349

Abstract

This study evaluates the financial feasibility of the Remedies Postpartum Care Center, which aims to provide holistic health services for postpartum mothers during the critical period of 0-14 days after delivery. The purpose of this study is to assess the feasibility of investment by conducting a financial due diligence analysis, including revenue projections, Return on Investment (ROI), Net Present Value (NPV), and Internal Rate of Return (IRR) calculations. The results showed that the average ROI reached 16.93%, with a positive NPV and a payback period of four years. In addition, the IRR was recorded at 44% in the fifth year, indicating that the project was feasible. The findings also showed that Remedies had no short- or long-term debt, with a current ratio of 2.64 times. The Remedies Postpartum Care Center has good prospects based on the financial analysis conducted. With a solid risk management strategy and significant revenue projections, the project is feasible for implementation. This research provides guidance for investors and entrepreneurs in assessing the feasibility of healthcare projects. The results can be used as a reference for policy development to support postpartum care centers in Indonesia.
IMPLEMENTASI MANAJEMEN RISIKO PADA LEMBAGA PELATIHAN DAN PEMBINAAN BERBASIS DIGITAL Elly Musdiana Mayang Putri; Edi Hamdi; Rhian Indradewa; Agus Munandar
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 (2024): Vol. 5 No. 6 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i6.37290

Abstract

Risiko seringkali dikaitkan dengan situasi yang dapat mengancam pencapaian tujuan dan sasaran organisasi. Dampak dari risiko bisa sangat signifikan, sehingga manajemen risiko yang efektif menjadi sangat penting. Penelitian ini bertujuan untuk menganalisis implementasi manajemen risiko pada PT. Indotraining Multi Solusi, sebuah lembaga pelatihan dan pembinaan berbasis digital. Dengan menggunakan kerangka kerja ISO 31000:2018, penelitian ini mengidentifikasi dan menilai empat belas risiko yang dihadapi oleh organisasi. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif untuk mempresentasikan data secara rinci. Hasil penelitian menunjukkan bahwa dengan menerapkan ISO 31000:2018, risiko dapat diklasifikasikan menjadi empat tingkatan: rendah, sedang, tinggi, dan ekstrem, yang memungkinkan perusahaan untuk menetapkan tindakan manajemen risiko yang tepat untuk masing-masing risiko. Proses ini meliputi identifikasi, analisis, evaluasi, dan mitigasi risiko, serta monitoring dan review secara berkala.
KEGIATAN XSCOUTS DAN INKUBASI STARTUPS PERTAMINA – UGM (UNIVERSITAS GADJAH MADA) Rhian Indradewa; Ridha Nurul Azizah
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 (2024): Vol. 5 No. 6 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i6.38520

Abstract

Innovation Energy Startups Challenge Pertamina XSCOUTS merupakan kegiatan mencari startups untuk kemudian di inkubasi. Adapun startupss yang dicari yang membahas terkait inovasi startups khususnya dalam bidang energi baru terbarukan. Kegiatan ini juga menjadi sambutan baik dari program Pertamina XSCOUTS yang merupakan platform Open Innovation untuk memungkinkan kolaborasi antara Pertamina Group dengan startups yang memiliki solusi inovatif dan luar biasa. Tema yang diangkat pada agenda ini yaitu Aligning Collaborative Innovation for Future Energy. Kegiatan ini merupakan kerjasama Pertamina dengan PT GIB (Gama Inovasi Berdikari) binaan Universitas Gadjah Mada
Implementation of ISO 31000-Based Risk Management in Enhancing the Sustainability of Digital Business Platforms in Indonesia Josephin Cornellius; Rhian Indradewa; Muhammad Dhafi Iskandar; Unggul Kustiawan
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 4 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10810

Abstract

The rapid growth of digital businesses in Indonesia presents significant opportunities along with increasingly complex risks, particularly in technological, operational, and reputational aspects. This study aims to analyze the implementation of ISO 31000-based risk management in enhancing the sustainability of digital businesses. The research employs a qualitative approach using a literature review method by analyzing various relevant scientific journals. The findings indicate that technological and operational risks are the most dominant, categorized as high to extreme risks. The implementation of ISO 31000 risk management, which includes risk identification, analysis, evaluation, and mitigation, has proven effective in improving operational stability, reducing potential losses, and increasing customer trust. Furthermore, this study highlights that risk mitigation strategies must be adapted to industry characteristics to achieve optimal effectiveness. Therefore, risk management becomes a key factor in ensuring the sustainability of digital businesses in the era of technological transformation.
Analysis of Human Capital Plan Implementation In Improving Human Resource Performance at PT Furnimate Creation (PT FMC) Ilham Baihaqi Baharsyah; Rhian Indradewa; Muhammad Dhafi Iskandar; Unggul Kustiawan
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10323

Abstract

This study aims to analyze the implementation of a human capital plan to support the effectiveness of human resource management at PT Furnimate Creation (PT FMC), a furniture and interior design company. The background of this study is based on the importance of human resources as a strategic asset in creating competitive advantage, as well as the existence of a research gap that shows that studies related to the implementation of an integrated human capital plan in project-based and customization companies are still limited. This study uses a qualitative approach with descriptive methods. Data were collected through in-depth interviews, observations, and documentation, involving the company's management and employees. Data analysis techniques were carried out using an interactive analysis model that includes data reduction, data presentation, and conclusion drawing, and its validity was tested through triangulation of sources, techniques, and time. The results of the study indicate that the implementation of the human capital plan at PT Furnimate Creation (PT FMC) has been carried out in a structured manner through aspects of competency-based recruitment, employee training and development, performance assessment using a balanced scorecard approach, and a compensation system tailored to employee contributions. This implementation has been proven to support increased employee productivity and performance. However, several obstacles remain, such as limitations in the development of specialist competencies and the suboptimal integration between HR planning and the company's business strategy. The conclusions of this study indicate that human capital planning plays a crucial role in improving the effectiveness of HR management and supporting organizational sustainability. Therefore, a more integrated and long-term HR development strategy is needed to enhance company competitiveness.
Operational Planning at Klinik Harmoni Fisioterapi Dimas Aryo Wibowo; Rhian indradewa; Ferryal Abadi; Rina Anindita
Journal Research of Social Science, Economics, and Management Vol. 5 No. 10 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i10.1476

Abstract

This study examines the operational planning system implemented at Klinik Harmoni Fisioterapi as an effort to develop integrated and technology-based physiotherapy services. The increasing prevalence of stroke and neuromusculoskeletal disorders has increased the demand for rehabilitation services that are efficient, measurable, and patient-centered. However, many physiotherapy clinics still experience operational limitations, including manual registration systems, unintegrated medical records, and ineffective service coordination. Therefore, this research aims to analyze the operational planning model of Klinik Harmoni Fisioterapi in integrating digital systems, physiotherapy technology, and service management within a smart clinic framework. This study employed a descriptive qualitative approach using a case study method. Data were collected through interviews, document analysis, and literature studies related to operational management, healthcare information systems, and physiotherapy services. The findings reveal that the implementation of digital registration, therapy scheduling, electronic medical records, robotic physiotherapy, hydrotherapy, and quality management systems significantly improves operational efficiency, service consistency, and patient experience. In addition, the integrated system supports better coordination among healthcare personnel and facilitates data-driven managerial decision-making. In conclusion, the operational planning model implemented at Klinik Harmoni Fisioterapi can serve as a strategic framework for the development of modern, sustainable, and technology-oriented physiotherapy services.
The Influence of Service Quality, InformationQuality, and System Quality on Perceived Value on Customer Satisfaction Olivia Inger Pitaloka; Rhian Indradewa
Jurnal Pendidikan Indonesia Vol. 6 No. 8 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i8.8494

Abstract

This study aims to evaluate the influence of Service Quality, Information Quality, and System Quality on Customer Satisfaction mediated by Perceived Value in the context of e-learning usage among students in Java. The research background highlights the importance of enhancing student satisfaction with e-learning to support the effectiveness of online learning processes. This research employed a quantitative approach using Structural Equation Modeling –Partial Least Squares (SEM-PLS). The research sample comprised 137 active students utilizing e-learning platforms from universities in Java. The results indicated that Service Quality, Information Quality, and System Quality significantly influenced Perceived Value. Service Quality and System Quality had a significant effect on Customer Satisfaction, whereas Information Quality did not directly impact Customer Satisfaction significantly. The study recommends that universities improve system and service quality and enhance information quality in e-learning platforms to increase Perceived Value and student satisfaction. This research contributes deeper insights for university management to effectively manage e-learning platforms and enhance student satisfaction
Risk Management Application Based on ISO 31000:2018 - A Case Study of Hypoallergenic Laundry Laboratory (LALABO) Annisa Inas Ariyanti; Rhian Indradewa; Ferryal Abadi; Yanuar Ramadhan
DIALEKTIKA: Jurnal Ekonomi dan Ilmu Sosial Vol 11 No 1 (2026): Dialektika: Jurnal Ekonomi dan Ilmu Sosial
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/dialektika.v11i1.8346

Abstract

LALABO (Laundry Laboratory) is a laundry business model in Jakarta, characterized by its hypoallergenic and eco-friendly services, utilizing smart locker technology for drop points, mobile application, and personalized fragrance options. This study responds to the growing demand for skin-safe laundry services, driven by limited providers and increasing public awareness of skin health in Jakarta and other major Indonesian cities. Using a descriptive case study approach, data were collected through document analysis, observation, and organizational review. The analysis focused on designing a risk management model based on the ISO 31000:2018 framework. The findings indicate that structured risk identification, assessment, and treatment are essential for managing uncertainties in marketing, operations, human resources, and finance. LALABO can minimize potential risks and achieve operational excellence. Academically, this study expands the limited literature on ISO 31000 implementation in micro and small service enterprises, while practically it provides insights for entrepreneurs developing innovation-driven businesses.
Co-Authors Abadi, Ferryal Abdella, Rahajeng Ayesha Abdul Karim Ambari Ade Ainul Yaqin Adhitya Kurniawan Adian, Fransiskus Aditya Pratama Agus Angling Kusumah Agus Munandar Ahembang Ahembang Ahmad Nuh Ali Aldin Muhammad Syirozi Alie Sutjiadi Amalia Iskandriani Andayani Andayani Andre Andre, Andre Andrea Sigit Sulaksono Andriyanto, Irwin Angga Negoro, Dimas Anggriwan, Phellano Annisa Inas Ariyanti Aqmarina Hidayah Ari Pranoto Aris Riyanto Arlindo Hartono, Agustinus Artana Diva Syabilla Asih Kurnianingsih Awang Awang Ayu Anggia, Bunga Azizah Fernandez Bakar, Lintang Abu Bakir Bakir Caecilia Austin Flacia Tjandra Caecilia Kwarti Krist Marsiwi Cahyanti, Ichtiar Melia Cahyono Cahyono Calvien Pradiptha Giovannie Casmun Casmun Chitra Mukti Cornellius, Josephin D. Rio Ardi Perdana Dany Prastio Derris, Frima Desy Purwanti Dhafi Iskandar , Muhammad Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Diana Fajarwati Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Angga Negoro Dimas Aryo Wibowo Dimas Imam Perdana Putra Dimas Negoro Dwi Putranto Hadi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edi Hamdi Edward Makaronna Sinulingga Efa Hindarti El Khair, Minanda Eli Susiani Br Ginting Elliza Kusumaningrum Elly Musdiana Mayang Putri Elly Yuliati Elson, Morten Enggar Galih Mitayani Purwanto Erna Purwanti Fachmi Firzandi Prima Fadli, Jul Aidil Fajar Surya Arianto Fakhrudin - Fathoni, Rialdi Fuad Fathul Amal Syamsul Arifin Ferry Pantjoro Prihambodo Fitri Mutiara Elgasari Franky Anggreiawan Frischa Sonawaty Theresia Sianturi Gagah Daruhadi Giovany, Kenny Giyanto Gunawan Gunawan Gunawan, Wawan Iwan Gusriantho Mendrofa Haloho, Kastauli Hamdi Hamdi Hanut Priyanto Hari Sapto Yudiarso Hasan Al Mufarrid Drihim Helmy Hendra Kusuma Helmy Nur Efendi Yusuf Hema Varna, Thu Hendra Lesmana Hendy Tannady Herriyanto Kurniawan Heru Hariyanto Hidayah, Aqmarina Himbang Surojo Husni Imron I Putu Dhitya Punarbhawa Iin Inayah Ilham Baihaqi Baharsyah Imelda Citra Anggraini Indra Pamungkas Indradewa, Rhian Inne Leomora Agnes Sinaga Irfan Irfan Irhamdani Irhamdani Irma Rosalia Handayani Irvan Rizki Septian Iskandriani, Amalia Isworo, Joko Jacky Maitimu Jazi Munjazi Jennifer Kristiani Adam Jodi Widardi Josephin Cornellius Karyono Karyono Ketut Sunaryanto Ketut Sunaryanto Ketut Sunaryanto Kristianes Kurnia Pangestu, Yudha Kurniawan Kurniawan Kusnadi, Deky Kustiawan, Unggul Lala Wiladiyah Lelly Cholilah Hasyim Lia Ria Tuljanah Liany Halim Lidwina Friska Adriana Pijoh Loke Fristanto Lubis, Rima Octaviani Luthvi Rachman Ervianto M. Much Harry Syaeful Martianto, Yudha Hartlanda Mauritius Kurniawan Mega Ekania Meydi Nindia Larasati Miqdarsah, Malikulqadr Mira Kartika Dewi Djunaedi Mochamad Albert Nurcahyo Muhamad Elon Muhammad Dhafi Iskandar Muhammad Dhafi Iskandar Muhammad Dhafi Iskandar Muhammad Gunawan Alif Musdiana Mayang Putri, Elly Naibaho, Santy Berliana Negoro, Dimas Angga Ningsih, Susilowati Noviana Puspitasari Novie Nurliadi Pratiwi Novita Sari Enny Astuti Novriansyah Novriansyah Nur Aprilia Dwilianingsih Nur ‘Azah Nurhayati Achmad Ratina Nurwijayanti Olivia Inger Pitaloka Paksi, Yanuar Buana Pitaloka, Olivia Inger Poedji Hartaty Silalahi Pranoto, Ari Prasetio, Agustinus Ayung Priyo Hadi Susananto Pusaka, Semerdanta Rahmat, Didi Regina Deka Sofia Reni Afriani Rian Adi Pamungkas Ridha Nurul Azizah Rina Anindita Rio Ramadhan Risa Bela Riskung Karim Marsuki Rival Perdana Rizaldy Baskara Rizki Muharom Setiawan Rogaya, St Rona Novia Rosdiana Rosdiana Safari, Jen Jen Mohammda Saihu Akla Salmen Ginting Santiajie Santiajie Santiajie, Santiajie Saptiangga Sartono Saputra, Edwin Tri Angga Sembiring, Rinawati Semerdanta Pusaka Sendi Cendiawan Seno Widya Manggala Setiawan, Rizki Muharom Setiawan, Zatmiko Shadiqy Artib Sidik, Satrio Riyono Sinaga, Hans Salomo Tiberias Siti Aminah Siti Nur Hidayati Sitinjak, Brando Sri Rahayu Ningsih Steven Stevu Denito Subhan Subhan Suharyati Shafiyyah Suhendro Suhendro Sukmo Hadi Nugroh Sukmo Hadi Nugroho Sumirat, Yuyun Sunaryanto, Ketut Sunaryato, Ketut Suryanto Suryanto Suwarto Suwarto Suwarto Suwarto Suwarto Suwarto Syafia Nurmala Tanti Yanuar Rahmad Tantri Yanuar Rahmat Syah Tantri Yanuar Syah Taryana Taryana Theresia V Siagian Tigor Maruhum Hutapea Titi Anggraeni Nasution Tokingli Indomarco Wenny Virtadaniati Whitney, Whitney Windy Aristin Yakub Gunawan Yanuar Ramadhan Yanuar Ramadhan Yemima Rossiandy Yenny Rany Yohanes Andy LAIYAN Yonatan Setiadi Yudi Eriyanto Yudistria, Yuyus Yudwi Erisha Zulhamiadi M