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Journal : Journal of Health Policy and Management

The Relationship between The Use of Mobile JKN Application and Health Services at Majene Regency Hospital Makmun, Armanto; Zulfa, Atria Putri; Novriansyah, Zulfikri Khalil; Sommeng, Faisal; Dahlia
Journal of Health Policy and Management Vol. 10 No. 2 (2025)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpm.2025.10.02.01

Abstract

Background: This study is motivated by the digital transformation of BPJS Kesehatan services through the Mobile JKN application to improve the accessibility and efficiency of health services. The purpose of this study is to determine the relationship between the use of the Mobile JKN application and health services at the Majene Regency Hospital. Subjects and Method: This study is a cross sectional study design using a quantitative approach and data collection through a questionnaire conducted at the Majene Regency Hospital, in August-September 2024. The total sample is 100 respondents with a sampling technique, namely purposive sampling. The study subjects were patients who used the JKN mobile application. The independent variable is health services. The intermediate variable is the Mobile JKN application. The dependent variable is satisfaction. The data was analyzed using the Wilcoxon test to see the difference in the level of satisfaction and service quality before and after the use of the Mobile JKN application. Results: The results of the study showed that 91.6% of respondents used the Mobile JKN application, with a significant increase in satisfaction with health services, from an average score of 3,010 to 3,972 after using the application. The use of applications also has an impact on time efficiency and ease of access to health services. The average score of health services (Queue) was higher after the use of the Mobile JKN Application (Mean=4,209; SD=0.645) compared to before (Mean=3.484; SD=0.688), and this result is statistically significant (p=0.000). The health service satisfaction score was higher after using the JKN mobile application (Mean=3,972; SD=0.524) compared to before (Mean=3.010 ; SD=0.522), and this result was statistically significant (p=0.000). Conclusion: There is a positive relationship between the use of the Mobile JKN application and the improvement of the quality and satisfaction of health services at the Majene Regency Hospital.
Co-Authors Abdillah, Andi Rachmat Afrayani, Wirna Ahyar, Muammar Aisyah, Windi Nurul Akbar, A. Muh. Alamanda Irwan, Andi Andi Mappaware, Nasrudin Anugrah, Iqra Ardiansar, Abdul Mubdi Arsa, Sri Asmawati Aryanti Aryanti Ashlihati, Munifah Asmi, Muh. Nurul Avisha, Mirah Awalia, Awalia Bamahry, Aryanti Bamahry, Aryanti R. Bazith, Akhmad Cahyani, Pramesty Regita Daeng Kanang, Indah Lestari Dahlia Dahliah, Dahliah Darma, Sidrah Dase, Jerny Dewi M, Anna Sari El Firman, Andi Mappaita Faisal Syamsu, Rachmat Gani, Azis Beru Hadi, Santriani Hamsah, Hamsah Hamsah, Muhammad Hamzah, Firmansyah Hamzah, Pratiwi Nasir Hilman, Feisal Ida Royani Kamaluddin, Irna Diyana Kartika Kamaruddin, M Yusril Karim, Marzelina Kartika, Andy Visi Khoirunnisa, Nur Kurniyanti, Novia M, Nasrudin A Mangarengi, Yusriani Mappaware, Nasrudin Andi Mathius, Denny Mayo, Abbas Ali Mochtar, Shulhana Mokhtar, Shulhana Muhammad Irsan Muhammad Jabal Nur, Muhammad Jabal Mursyid, Muhammad MW. Pettawali, Sitti Ainun Nesyana, Nesyana Ningsi, Iin Widya Nissatuljannah, Syarifah Fatimah Novriansyah, Zulfikri Khalil Nur Intan, Nur Nurwahyuni Ode Arli, Rosmelidian Safari Parningan, Zherant Paulus Paulus Prema Hapsari Purnama, Indah Dian Rachmat Faisal Syamsu, Rachmat Faisal Rasfayanah, Rasfayanah Rianti, Riska Riyanti, Nabilah Satria, Anna Shamad, Muhammad Ishaq Solly Aryza Sommeng, Faisal Sri Vitayani Sudirman, Farah Zhafirah Sulvita Karsa, Nevi Sumarni Sumarni Surdam, Zulfiyah Syamsu Rijal Syatirah, Andi Bau Thahir, Ilyas Trika Irianta Ulfa, Nura Usmiah Musa, Amelia Utami, Nurfika Wijaya, Fanny Yanti, A Kartini Eka Yasid, Nurul Wahidah Yuniar, Andi Irma Yusuf, Andini Zahra Nizrina, Alfiyya Zulfa, Atria Putri Zulfahmidah, Zulfahmidah Zulfitriani Murfat