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PERAN CUSTOMER SERVICE DALAM MENINGKATKAN JUMLAH PENGGUNA BANGBELI APPS DI KALANGAN UMKM KECAMATAN BLIMBING Dini Aristanti Prihatini; Sonja Andarini
KARYA: Jurnal Pengabdian Kepada Masyarakat Vol 3 No 2 (2023): KARYA: Jurnal Pengabdian kepada Masyarakat
Publisher : FKIP Universitas Samawa

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Salah satu strategi untuk meningkatkan pemberdayaan UMKM di kalangan masyarakat yaitu dengan menyelenggarakan layanan serta program yang berkelanjutan untuk kelangsungan hidup UMKM tersebut. Dalam hal ini mahasiswa MSIB yang masuk ke dalam divisi customer service yang terdapat di PT Doa Anak Digital memiliki peranan yang sangat penting dalam beberapa bidang, salah satunya, yaitu fintech. Adapun tugas utama dari seorang customer service, yaitu memberikan pelayanan terhadap customer. Di era perkembangan teknologi saat ini manusia bisa dengan sangat mudah untuk melakukan transaksi, salah satunya yaitu dengan menggunakan aplikasi Bangbeli, aplikasi ini ini bisa membantu UMKM untuk meningkatkan penghasilan mereka secara pribadi. UMKM merupakan suatu bentuk usaha paling terkecil dari sektor masyarakat, penulis memilih UMKM sebagai tempat pendampingan dari program ini, karena penulis berharap dengan adanya pengenalan terhadap aplikasi Bangbeli sehingga masyarakat bisa mengetahui lebih banyak tentang aplikasi ini.. Bangbeli merupakan salah satu perusahaan startup teknologi yang berada di bawah naungan PT Doa Anak Digital yang berada di Kota Malang. Dalam program ini, divisi customer service menjalin kerjasama dengan divisi social media untuk memasarkan atau melakukan publikasi terkait UMKM yang telah diberikan pendampingan, tujuan dari kerjasama ini adalah agar UMKM tersebut lebih di kenal oleh masyarakat luas, sehingga bisa meningkatkan pendapatan mereka apabila pangsa pasarnya lebih luas. Dengan melakukan kegiatan evaluasi, penulis dapat menilai program yang dilaksakannya, evaluasi ini juga dapat membantu penulis dalam melakukan pengembangan serta peningkatan program yang telah dilaksanakannya.
Pengaruh Perceived Ease Of Use, Perceived Usefulness, Dan Social Influence Terhadap Intention To Use Layanan Video On Demand (Studi Pada Pengguna Aplikasi Netflix Di Kota Surabaya) Berliana Rizka Khusnul Azizah; Sonja Andarini
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 4 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i4.1633

Abstract

Penelitian ini bertujuan untuk mengetahui apakah perceived ease of use, perceived usefulness, dan social influence memiliki pengaruh signifikan terhadap intention to use layanan video on demand aplikasi Netflix. Penelitian ini menggunakan penelitian kuantitatif dengan pendekatan deskriptif. Populasi dalam penelitian ini adalah pengguna layanan video on demand aplikasi Netflix yang berada di kota Surabaya. Jumlah sampel dalam penelitian ini adalah 100 responden. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik Non Probability Sampling dan teknik purposive sampling dengan menyebarkan kuesioner melalui Google Form. Teknik analisis yang digunakan adalah analisis deskriptif, inner model, outer model dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa perceived ease of use tidak berpengaruh signifikan terhadap intention to use, perceived usefulness berpengaruh signifikan terhadap intention to use, dan social influence berpengaruh signifikan terhadap intention to use.
Strategi Pemasaran Menggunakan Analisis Swot Untuk Meningkatkan Volume Penjualan Sparepart Mobil “JK Motor” Arda Firmansyah Purnama; Sonja Andarini
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 4 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i5.2693

Abstract

JK Motor Surabaya merupakan bisnis otomotif yang bergerak dalam bidang sparepart mobil sebagai objek penelitian. Tujuan dari penelitian ini adalah untuk mengetahui strategi pemasaran dengan menggunakan bauran pemasaran dalam meningkatkan volume penjualan pada JK Motor Surabaya. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif dengan menggunakan metode analisis SWOT dan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi yang dilakukan oleh peneliti dalam mengidentifikasi kekuatan, kelemahan, peluang, dan ancaman dengan metode analisis SWOT pada JK Motor Surabaya. Berdasarkan penelitian ini didapatkan hasil IFAS dan EFAS yang menunjukkan kekuatan dengan skor 2,1376 dan kelemahan dengan skor sebesar 1,0272. Sedangkan hasil EFAS menunjukan peluang dengan skor 1,5439 dan ancaman dengan skor 1,094. Berdasarkan diagram Analisis SWOT, JK Motor Surabaya menunjukkan pada kuadran I dengan menggunakan strategi agresif yaitu perusahaan memiliki peluang dan kekuatan sehingga dapat memanfaatkan peluang yang ada sehingga strategi yang dapat diterapkan adalah mendukung pertumbuhan kebijakan yang agresif (Growth Oriented Strategy) untuk meningkatkan volume penjualan pada JK Motor Surabaya.
Analisis Kebijakan dan Strategi Bisnis PT Avo Inovation Technology Sonja Andarini; Maharani Ikaningtyas; Cynarawita Firjatullah; Dewi Candra Wulan
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 1 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i1.3429

Abstract

The development of the digital era is growing rapidly until now. Digitalization has spread to various fields, especially in the business sector. Almost all companies, from small to large, use digitalization as their marketing policy and strategy. This study aims to analyze the influence of the digital era on company business policies and strategies. The research method used is descriptive qualitative. The researcher conducted an analysis referring to the relevant data. Examines the theory with the influence between variables from data collected from journals and articles for the last five years. The results of this study indicate that the digital era has an influence on the company's business policies and strategies. Keywords: Business, Policy, Strategy, Avoskin.
Pengaruh Influencer Marketing dan Kualitas Produk terhadap Keputusan Pembelian Produk Erigo Apparel Gayoe Angger Arhofa; Sonja Andarini
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 1 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i1.3820

Abstract

The purpose of this study was to identify and determine the effect of influencer marketing and product quality on the purchasing decision of Erigo Apparel products. This study uses quantitative methods by distributing questionnaires to 100 people. The population in this study was respondents who had active social media accounts as well as followers of Erigo Apparel social media accounts and respondents had bought and used Erigo Apparel products. The data analysis method used is multiple linear regression using SPSS 25 for Windows. This test uses two independent variables, namely influencer marketing, product quality and purchasing decisions as dependent variables. The results of this study are 1) Influencer marketing and product quality simultaneously affect the decision to purchase Erigo Apparel products. 2) Influencer marketing partially influences the decision to purchase Erigo Apparel products. 3) Product quality partially influences the decision to purchase Erigo Apparel products. Keywords: Influencer Marketing, Product Quality, Purchase Decisions
Peran Branding Produk Dalam Pengembangan UMKM di Desa Kebondalem Rafika Athiyah Kurniawan; Sonja Andarini
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 4 (2023): July
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8186751

Abstract

Based on the various problems affecting MSMEs in Kebondalem Village, Bareng District, Jombang Regency. This requires assistance for MSMEs in marketing strategies and how to expand market share. The implementation method used in this service goes through several stages starting from surveying MSMEs, socializing the importance of branding, and providing assistance in making logo and banner designs. Based on the results of the service, it was found that Gotro Pangestu Mushroom MSME and Bunda Sila Cake Kitchen MSME received assistance in making logos and banners, while Restu Chips MSME and Pak Imam Tempe MSME only provided assistance in making banners.
Peningkatan Promosi Produk UMKM Es Cendol Sueger Melalui Penciptaan Foto Katalog Rena Arriva Dwi Nisaul Hotimah; Sonja Andarini
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 4 (2023): July
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8189806

Abstract

The development of Micro, Small, and Medium Enterprises (UMKM) requires a strategy implemented in marketing their business products to enhance competitiveness and facilitate business growth, including through improving promotional efforts. One effective method for enhancing promotion is by creating marketing content through a product catalog. The goal of a product catalog is to visually and attractively promote products or services and make them easily shareable through social media, websites, or other marketing channels. This helps increase the interest of potential customers and assists them in making better purchasing decisions. UMKM Es Cendol Sueger is one of the UMKM’s located in Kauman Village that produces a beverage called cendol. However, UMKM Es Cendol Sueger faces a challenge in promoting its products, specifically the lack of a product catalog for each item. In this community service project, the KKNT 24 Group from UPN "Veteran" East Java aims to develop the business by creating a product catalog to improve business management. The methods utilized include observation, interviews, and documentation of activities involving the MSMEs. The outcome of this community service project is the creation of a product catalog that can enhance sales conversion through promotional activities
Optimalisasi Branding UMKM Mikasi Drink Dengan Pemanfaatan Media Sosial Sebagai Strategi Pemasaran Eka Satya Nugraha; Sonja Andarini
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 4 (2023): July
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8183906

Abstract

Current technological developments are of course developing very rapidly with the passage of time, this certainly has an impact on the branding of an UMKM product. With UMKM branding, of course, it can increase sales and also attract consumer interest. UMKM branding can certainly be done in various ways such as creating social media, creating product logos, creating product content and registering UMKM google maps. By doing this, it certainly has a good impact on UMKM and is more easily recognized by the public. Apart from this, SMEs certainly have problems or obstacles in carrying out their product development. One UMKM named Mikasi Drink which is in Pulosari Village, Bareng District, Jombang Regency certainly has several obstacles regarding product development and marketing. Therefore, this journal plans a good strategy for these UMKM so that they can continue to exist and be better known to the public. The method used by researchers is qualitative in nature with the type of data collection through interviews, observation and documentation of UMKM actors. The results of this research certainly make these UMKM experience development in terms of quality and quantity and also help in terms of product marketing either through social media or promotions.
Peran Branding Produk Dalam Pengembangan UMKM di Desa Kebondalem Rafika Athiyah Kurniawan; Sonja Andarini
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 4 (2023): July
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8186751

Abstract

Based on the various problems affecting MSMEs in Kebondalem Village, Bareng District, Jombang Regency. This requires assistance for MSMEs in marketing strategies and how to expand market share. The implementation method used in this service goes through several stages starting from surveying MSMEs, socializing the importance of branding, and providing assistance in making logo and banner designs. Based on the results of the service, it was found that Gotro Pangestu Mushroom MSME and Bunda Sila Cake Kitchen MSME received assistance in making logos and banners, while Restu Chips MSME and Pak Imam Tempe MSME only provided assistance in making banners.
Peningkatan Promosi Produk UMKM Es Cendol Sueger Melalui Penciptaan Foto Katalog Rena Arriva Dwi Nisaul Hotimah; Sonja Andarini
Nanggroe: Jurnal Pengabdian Cendikia Vol 2, No 4 (2023): July
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8189806

Abstract

The development of Micro, Small, and Medium Enterprises (UMKM) requires a strategy implemented in marketing their business products to enhance competitiveness and facilitate business growth, including through improving promotional efforts. One effective method for enhancing promotion is by creating marketing content through a product catalog. The goal of a product catalog is to visually and attractively promote products or services and make them easily shareable through social media, websites, or other marketing channels. This helps increase the interest of potential customers and assists them in making better purchasing decisions. UMKM Es Cendol Sueger is one of the UMKM’s located in Kauman Village that produces a beverage called cendol. However, UMKM Es Cendol Sueger faces a challenge in promoting its products, specifically the lack of a product catalog for each item. In this community service project, the KKNT 24 Group from UPN "Veteran" East Java aims to develop the business by creating a product catalog to improve business management. The methods utilized include observation, interviews, and documentation of activities involving the MSMEs. The outcome of this community service project is the creation of a product catalog that can enhance sales conversion through promotional activities
Co-Authors Aditya, Didan Achmad Aditya, Robby Adiwana, Andrew Wijaya Adriani, Alexandra Afrianti , Athika Dewi Agustin Nur Awaliah Aini, Khofifah Nur Akbar Tri Kurniawan Akbar, Galang Falah Akyla Ortzi Kirandhis Aldini, Dinda Alfianti Alexandre, Gerald Alfiah, Rizky Altaf, Damara Althafa Aurelya Mu’min Anabarja, Sarah Anaulia, Tita Rizky Angela Clarisa Wijaya Angga Satria Ganendra Angger , Gayoe Anggita Dini Fitria Anggraini, Ayu Dwi Anjelita, Nana Wilia Annisa Cindy Maurina Aprilia, Selly Arda Firmansyah Purnama Ardiansyah, Muhammad Ragil Ariyanti, Dian Ayu Ath Thariq Athrizqullah Gunawan Atika Atika Aulia Rahma Safitri, Aulia Rahma Aulia, Lenita Devi Awaliah, Agustin Nur Bahari, Winona Monica Baharudinsyah, Mohammad Vavian Berliana Rizka Khusnul Azizah Berliana, Nabitha Widiya Bhakti, Yogi Surya Brian, Johannes Baptista Brilian Valentia Stevani Budi Prabowo C, Adinda Putri Noer Cahyani, Aizam Syawalia Candra , Dewi Cintania Aubin Shafanada Cynarawita Firjatullah D, Evangeline Cherryl Desintawati, Alivia Dwi Vivi Dewi Candra Wulan Dhyna Putri Wahyu Anggraeny Diah Nur Fauzia Diana, Fita Didiek Tranggono Dini Aristanti Prihatini Durriyah, Arlin Khozinatud Eka Satya Nugraha Emmas Win Faulina Marbun Fajar, Maulita Fawzia, Farah Qisma Febrianto, Valentino Fikia Siti Meisaroh Firdaus, Labibah Izzati Firdausi, Iasa Nur Firjatullah, Cynarawita Firmansyah, Muhammad Fahmi Fitria, Anggita Dini Fitria, Laila Romadhoni Ayu Fiyara, Navis Salma Ganendra, Angga Satria Ganendra, Angga Satria Gayoe Angger Arhofa Ginting, Doni Pranata Ginting, Rahella Ripatiana Br Halwa, Jentayu Bayu Warita Handoko, Fayi' Alifia Hannah Emmanuella Delia Hanun Aufa Nur Khosyi Hidayat, Muhammad Arif Farhan Nur Hidayati, Dwi Nurul Hikmah , Annisa Dwi Nur Hudiyah, Intan Fairuz Iasa Nur Firdausi Idha Dwi Firdayanti Ikaningtyas, Maharani Ilham Asta Pangestu Inaba, Anindita Firdaus Indah Respati Kusumasari Indra, Felicia Aurelia Putri Ira Wikartika Jojok Dwiridhotjahjono Kalistarosa, Aqiela Kamila, Reghina Rahma Kartika, Ragita Widya Karyaadi, Maria Clarissa Amadearaya Khaqiqi, Ahmad Iqbal Khasanah, Fidiniati Khasanah, Siti Sofiatul Khoirunnisa, Maulidya Kresnawati, Megahnanda Alidyan Kusuma Wardhani Mas’udah Kusumasari , Indah Respati Kusumasari, Indah Respati Kusumasari, Indah Respita Laila, Hanin Atina Lailasari, Mutiara Wahyu Leisember, Ercie Leo, Tassya Priskilla Sara Lia Nirawati Lia, Falimatus Mei Lunardi , Arleta Arvind Lupitasari, Eva Lusiana Rahmawati Maghfiroh, Frisca Mei Mahara, Cendana Izha Maharani Ikaningtyas Mahardika, Mohammad Ryan Mariyam, Aprilia Marpaung, Charles Fernando Marshanda Laura Gusti Cantika Marshanda Laura Gusti Cantika Masviansyah, Reihan Maurina, Annisa Cindy Mohamad Royhan Arkhan Mohammad Vavian Baharudinsyah Muhammad Ali Rafif, Widyatmoko Muhammad Luthfi Murdiana, Nindia Muzakki, Farah Daroin Putri Nabila, Aisyah Putri Nabila, Naila Salsa Nadhif, Achmad Rafi’un Nadin, Sarah Putri Nafisah, Alya Hastin Namira Maulida Eka Putri Nandita, Naila Anggun Putri Nathasa, Khaisya Bunga Nita Tiar Puspita Sari, Raka Novia, Chuzaematin Novita Amalia Riyanjaya Nur Bany, Maulyna Nuraini, Inayah Luthfiyah Olyvviane, Jesslyn Pangestu, Ilham Asta Penggalih, Ragil Putri Ayu Pradika, Meiwulan Zulias Prakasita, Devira Prasetya, Rismaninda Putri Dwi Pratiwi, Galuh Widya Puspita, Devina Rahma Putri, Dwi Maulidia Putri, Pinky Arisma Putri, R.A Tania Eriezna Putri, Ratna Kusumawati Putriana Novitasari Rafika Athiyah Kurniawan Ragita Widya Kartika Rahman, Salsabila Ramadhani Rahmatillah, Rieke Amaylinda Ramadani, Zulmi Fadillah Ramadhana, Salza Ayu Ramadhani, Sabeta Putri Rasyidah, Resa Rena Arriva Dwi Nisaul Hotimah Rendi Alvianto Reta Anugrah Revalina, RR. Viola Ridani, Fakhria Dwi Rista Maria Hartono Putri Rizka Ananda Rumiris Panjaitan Rizka, Zaizatun Robby Aditya Robhittur Rohmi Achmad Rochmah, Firly Dwi Ainur Rosida Rosida Rosida Rosida Rusdi Hidayat Nugroho Sabrina, Jihan Alya Safa, Nahwa Rahmania Zahira Safitri, Farah Adina Safitri, Maykhalis Nur Safitri, Rifasya Safira Sagala, Polarista Mariani Sakinah, Evfana Ayu Samita, Gading Rayya Saputri, Intan Dwi Isma Sari, Adiva Belva Sari, Devina Ananta Sari, Fitria Kartika Sari, Jingga Arum Sari, Riska Widya Satrio, Vina Margaretha Amalia Savitri, Fazhabilla Nanda Sihite, Julius Emmanual Sinaga, Maria Cristin Amelia Sindi Kurnia Sari Sinta Kurnia Illahi Sophia, Zika Aisyantus Sri Tjondro Winarno, Sri Tjondro Stephanie Zefanya Sitompul Suhufa, Mailis Satus Sumara, Naura Nazifa Taya Suryanto, Dhia Aulia Syahrani Nur Aullia Octivanti Syahrani, Ananda Rizkiah Tantular, Septya Nurul Tarigan, Krisna Melida Br Tukiman Tukiman Tukiman Tukiman Utami, Mega Citra Vebrianti, Monah Mardiana Verdiansyah, Noval Meistyafin Veryani, Farida Vindha Fajar Ethika Wahyu Arrofiq Wardani, Nadia Putri Wardhani, Laily Nurfiana Wati, Dwi Indra Wibowo, Mohammad Rizal Rifans Wibowo, Wibi Riyandra Widyana Dini Maylinda Wilujeng , Niti Wulandari, Elfitra Widia Wulansari, Fatichah Putri Yarangga , Mitha Monik Yoseph Santovino Roso Yunita Aprilia Yustina, Ruth Larissa Budi Zainal Abidin Achmad Zhafar, Raden Dzakwan Zuhria, Maulida Zakiyatuz Zumrotul Fitriyah