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All Journal Equator Journal of Management and Entrepreneurship Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) JDM (Jurnal Dinamika Manajemen) JAM : Jurnal Aplikasi Manajemen SINERGI: Jurnal Ilmiah Ilmu Manajemen IJBE (Integrated Journal of Business and Economics) SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Journal Of Management Science (JMAS) International Journal of Economics, Business and Accounting Research (IJEBAR) eCo-Buss Ilomata International Journal of Management Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Community Development Journal: Jurnal Pengabdian Masyarakat Ilomata International Journal of Management Studi Ilmu Manajemen dan Organisasi Jurnal Ekonomi Journal of Management and Digital Business Jurnal Multidisiplin West Science Madani: Multidisciplinary Scientific Journal Jurnal Informatika Ekonomi Bisnis Enrichment: Journal of Multidisciplinary Research and Development Socius: Social Sciences Research Journal Jurnal Bisnis dan Kewirausahaan El-Mujtama: Jurnal Pengabdian Masyarakat Escalate : Economics and Business Journal Jurnal Ilmiah Multidisiplin Ulil Albab Primary Journal of Multidisciplinary Research
Daud, Ilzar
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Journal : Primary Journal of Multidisciplinary Research

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Kepuasan Kerja sebagai Mediator Kecerdasan Emosional dan Kinerja Karyawan di Puskesmas Pontianak Rika, Septiani; Hendri, Muhammad Irfani; Mufrihah, Mazayatul; Daud, Ilzar; Marumpe, Dody Pratama
Primary Journal of Multidisciplinary Research Vol. 1 No. 3 (2025): Primary Journal of Multidisciplinary Research, June 2025
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/pjmr.v1i3.196

Abstract

Employee performance at Pontianak City's public health center (Puskesmas) has recently revealed a gap between the goals outlined in the Health Department's Performance Agreement and actual results.  Emotional intelligence is one of the internal characteristics that may impact performance, as indicated by this condition.  Results from earlier research on the connection between employee performance and emotional intelligence have been mixed.  Furthermore, only a small number of studies—especially in Pontianak City—have positioned job satisfaction as a mediating variable in the context of basic healthcare services.  This study uses job satisfaction as a mediating variable to examine how emotional intelligence affects Puskesmas employees' performance in Pontianak City.  225 Puskesmas employees who were chosen through purposive sampling were given questionnaires as part of a quantitative approach.  Using the SmartPLS software, structural equation modeling, or SEM, was used to analyze the data.  The findings demonstrate that emotional intelligence significantly and favorably affects employee performance as well as job satisfaction.  Additionally, it was discovered that a significant mediating variable in the association between performance and emotional intelligence was job satisfaction.  These results emphasize how crucial it is to enhance job pleasure and cultivate emotional intelligence as calculated measures to boost worker performance.  The practical implication is that in order to improve the quality of public health services in a sustainable manner, Puskesmas management and the Health Department should focus more on the psychological aspects of their workforce.
Co-Authors Abdi Fadhlan Abdul Khafid, Abdul Adelia, Alfina Ahmad Shalahuddin, Ahmad Albert Lianto Amelia, Fadillah Rizky Ana Fitriana Andika, Wahyu Andy Andy Angelina, Deva Anwar Azazi Ariawan Asari, Rika Asli, Salsabila Hasya Augustine, Intanie Barkah, Barkah Benidikto, Markus Iman Budhi Alfiyyah Alyaa C. Iman Kalis, Maria Dinata, Febtian Aaron Dody Pratama Marumpe Emba Erna Listiana Fachry Abda El Rahman Fahruna, Yulyanti Fajryn, Marleny Fauzan, Rizky Giriati, Giriati Harry Setiawan hartanto hartanto Hasanudin Hasanudin Hasanudin Helma Malini, Helma Heriyadi, Heriyadi Hidayat Hidayat Hidayat, Danny Ikram Yakin Iman Kalis, Maria Chirstiana Irdhayanti, Efa Istikarani, Miranda Ivana, Priska Riafinola Ivonne Ayesha, Ivonne Juniawati Juniwati Juniwati Kalis, Maria Christiana Iman Karsim, Karsim Khristian KURNIA KURNIA, KURNIA Kurniawan, Muhammad Sani M. Irfani Hendri makmur hidayah, huzaifah Manurung, Jesaya Herlangga Maria Christiana Iman Kalis, Maria Christiana Maryadi, Romi Mazayatul Mufrihah B11212091 Melia Wida Rahmayani Melvina, Via Monika, Utin Vera Mualis, Rizky Septian Muhammad Afif Munir, Azzis Abdul Mustarudin, Mustarudin Mustika, Uray Ndaru natanael, Kevin Novrianto, Andry Nugraha, Syahrul Nur Afifah Nurlia Nurlia Nurul Komari Panjaitan, Dicky Julius Pardede, Kaleb El Nusa Patricia, Vanessa Pramana Saputra Pranoto Hidayat, Anang Putri Pangestika, Putri Putri, Haliza Nabila Ramadania Ramadania Ramadania, Ramadania Ramadhan, Rizani Ramadhani, Hanif Fariz Ratu Loli Putri, Lekawati Rika, Septiani Rosadi, Muhammad Edya S, Dewi Winarni. sabil sabil, sabil Safitri, Dayang Annisa SATRIYAS ILYAS Shelly, Shelly Sigit Wicaksono, Angga Skolastika, Flavian Sudjono, Denzel Sulistiowati Sulistiowati Suryathi, Wayan Syahputri, Anggraini Syal, Adrian Theliya, Theliya Theresa, Revilia Titik Rosnani Titinawati, Titinawati Veronica, Rizka Wendy Wendy Wenny Pebrianti Yesha Istafada Ilma Yunita, Neta Yuwanda, Tonny