Article Per Year (5 Year)
p-Index From 2021 - 2026
16.005
P-Index
This Author published in this journals
All Journal JURNAL SAINS PEMASARAN INDONESIA Jurnal Manajemen Teori dan Terapan Jurnal Ilmiah Ekonomi Islam JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen JRMSI - Jurnal Riset Manajemen Sains Indonesia Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Golden Ratio of Human Resource Management JAPI: Jurnal Akses Pengabdian Indonesia Inkubis: Jurnal Ekonomi dan Bisnis E-JRM Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Rois Arifin
Department Of Management, Faculty Of Economics And Business, Universitas Islam Malang, Malang
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Nursing Public Health Social Sciences Other

Published : 181 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 165 Documents
Search
Journal : E-JRM

 8   9   10   11   12 
PENGARUH HARGA, CITRA PERUSAHAAN, KUALITAS PELAYANAN, KEPUASAN, DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN JASA PENGIRIMAN TIKI DINOYO David David Erdiansyah; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol 09 No 13 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (856.238 KB)

Abstract

ABSTRACTThis study aims to determine the effect of the company's image price, service quality, satisfaction and trust in customer loyalty in Dinoyo TIKI delivery services, this type of research uses explanatory research with its quantitative approach, the population in this study amounted to 293 sampling techniques using slovin formula with taking techniques The sample in this study was purposive sampling, this technique was taken to obtain samples that fit the criteria.The sample in this study was 75 respondents of Dinoyo TIKI customers, using the instrument test that is the validity and reliability test, the classic assumption test is the normality test, multicollinearity test, heterokedasticity test, and the hypothesis test that is the simultaneous F test and t test, the results of this study are partially there is a positive influence of the company's image variable, service quality, satisfaction and trust towards customer loyalty, but there is a negative influence of the price variable on customer loyalty, simultaneously the price variables, company image, service quality, satisfaction and trust simultaneously influence customer loyalty.Keywords: price, image, service quality, satisfaction, trust, customer loyalty 
Pengaruh Kualitas Produk Dan Harga Terhadap Kepuasan Konsumen (Studi Kasus Pada Jemblung Coffee Ii Malang) Mohammad Lutfi; Rois Arifin; Siti Asiyah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 12 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1494.524 KB)

Abstract

AbstractThis research seeks the influence of product quality and price on customer satisfaction in Jemblung II Malang coffee. This type of research uses quantitative methods that aim to find significant influences partially and simultaneously. The number of respondents used was 60 respondents, with the criteria of consumers aged 17 years and above and consumers who made coffee purchases. This research method is tested by validity and reliability tests. The classic assumption tests used are the normality assumption test, the multicolonierity assumption test, and the heterokedastisity assumption test. In addition, several linear regression tests are also used, and hypothesis testing, namely F test, T test, and determination test (R2). The results of this study show that there is a significant influence simultaneously between product quality variables and prices on consumer satisfaction. In part, there is an influence on product quality affecting consumer satisfaction, and price has a significant effect on consumer satisfaction. Price is the most dominant variable in consumer satisfaction for coffee jemblung II Malang. Keywords: Product Quality, Price, Customer Satisfaction
PENGARUH CITRA MEREK, HARGA DAN KUALITAS PRODUK TERHADAP KEPUTUSAN MEMBELI PRODUK SEPEDA MOTOR HONDA. Studi kasus pada pemilik speda motor Honda di desa Arjasa Kecamatan Arjasa Fajar Setia; Rois Arifin
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 08 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (499.857 KB)

Abstract

AbstractThe purpose of this study is to know and analyze the effect of BrandImage, Price and product quality simultaneously and partially to the decision tobuy Honda motor case study on the owner of Honda motorcycle in Arjasa Village,Arjasa District. The sampling technique using purposive sampling is theconsideration of certain criteria. Data analysis tool used in this research isMultiple Linear Regression Analysis.Based on the results of this study note that the value of Fcount41.653>Ftable 3.11 so it can be concluded that Brand Image, Price and Productquality simultaneously influence the decision to buy a Honda motorcycle. As wellas variable Brand Image, Price and Product Quality partially influence toDecision buy Honda brand motorcycle product Case study on the owner of Hondamotorcycles in Arjasa Village District ArjasaKeywords: Brand Image, Price, Product Quality and Purchase Decision
Pengaruh Customer Experience, Ease Of Use, Dan Customer Trust Terhadap Repurcase Intention Konsumen Pada Online Shop Shopee (Studi Kasus Pada Santri Pesantren Kampus Ainul Yaqin Unisma) Luluk Fitria; Rois Arifin; Aleria Irma Hatneny
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 03 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1257.175 KB)

Abstract

ABSTRAKThis research was conducted with the aim of analyzing the variables of Customer Experience, Ease of Use and Customer Trust towards Repurcase Intention at the Shopee online shop at the Santri Pesantren Campus Ainul Yaqin Unisma. This research uses explanatory research with descriptive and quantitative approaches. The population in this study were students of Ainul Yaqin Unisma Jln. Tata Surya, Lowokwaru sub-district, Dinoyo, Malang online shop user Shopee.co.id. The sampling technique used was purposive sampling assisted by the Slovin formula, so the research sample was obtained as many as 67 respondents. Data were analyzed using multiple linear regression analysis processed with SPSS 25.0 software. The data collection method used was a questionnaire. The results showed that the variables of Customer Experience, Ease of Use and Customer Trust had a significant effect simultaneously on Repurcase Intention. Customer Experience and Customer Trust variables have a partially significant effect on Repurcase Intention, while the Ease of Use variable does not have a partial significant effect on Repurcase Intention.Keywords: Customer Experience, Ease Of Use, Customer Trust, Repurcase Intention
Pengaruh Motivasi, Kemampuan, Komitmen, Lingkungan Terhadap Kinerja Pegawai (Studi Kasus pada Pegawai PT. PLN Unit Layanan Transmisi Gardu Induk (ULTG) Malang) Angga Riduansyah Adi Pranata; Rois Arifin; Arini Fitria Mustapita
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10. No. 04 Agustus 2021
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

AbstractThe existence of human resources is an important aspect in the organization, because it will determine the effectiveness of the organization. Increasing an individual's ability has the potential to improve group performance and improving the performance of all employees will improve organizational performance which will contribute to accelerating achievements and goals set by the organization. This research is an analytical survey research that aims to test and analyze the influence of motivation, ability, commitment, environment simultaneously or partially on employee performance (Case Study on Employees of PT. PLN Transmission Service Unit Substation (ULTG) Malang). The population in the study were employees of PT PLN Malang Substation Transmission Service Unit (ULTG) amounted to 37 people with saturated sampling technique or total sampling The data analysis method used in this study is multiple linear regression, F test and T test. The results of this study prove statistically that motivation, ability, commitment, environment simultaneously or partially affect employe performance (Case Study on Employees of PT PLN Transmission Service Unit Substation (ULTG) Malang). So that the proposed hypothesis is proven and accepted. Keywords: Motivation, Ability, Comment, Environment, Performance
PENGARUH HARGA, KUALITAS PRODUK, SALURAN DISTRIBUSI, BRAND IMAGE, BRAND TRUST, DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN KERUPUK RAMBAK LESTARI ECO DESA SEMBUNG TULUNGAGUNG Agus Setiawan; Rois Arifin; Siti Asiyah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 16 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (376.988 KB)

Abstract

ABSTRACT   This research was conducted at UD. Lestari Eco the village of Sembung Tulungagung. The purpose of this study was to knowing and analyze the effect of Price, Product Quality, Distribution Channels, Brand Image, Brand Trust and Promotion on Purchasing Decisions Rambak Lestari Eco Crackers the village of Sembung Tulungagung.The variables used are Price, Product Quality, Distribution Channels, Brand Image, Brand Trust and Promotion as independent variables, while the Purchasing Decisions variable is the dependent variable. The sample used in this study was 100 cunsumers at Lestari Eco Tulungagung uses the purposive sampling method. Data collection methods by collecting primary data. The analysis used includes instrument testing, classic assumption tests, normality tests, multiple linear regression, hypothesis testing and coefficient of determination tests using multiple regression analysis using SPSS 17.0 for Windows software.The results showed that the variable Price, Product Quality, Distribution Channels, Brand Image, Brand Trust and Promotion had a simultaneous significant effect on the Purchasing Decision. While partially only Brand Trust and Promotion variables did not have a significant effect. Keywords : Price, Product Quality, Distribution Channels, Brand Image, Brand      Trust, Promotion and Purchasing Decision.
Analisis Pengaruh Kualitas Pelayanan, Kualitas Produk, Harga Dan Lokasi Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Pada Pelanggan Warung Kopi Kedai Singgah Malang) Dwimas Arie Supangkat; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 07 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1905.151 KB)

Abstract

AbstractThe purpose of this study was to analyze the effect of service quality, product quality, price and location towards customer loyalty through customer satisfaction as intervening variabel. This research used quantitative methods by collecting the data through questionnaires. The populations in this study were Kedai Singgah coffee shop customers which located at Bendungan Sutami Road, Sumbersari, Lowokwaru, Malang. The sampling technique used accidental sampling. The sample were 93 respondents with a questionnaire collection technique. The data analysis technique in this study used descriptive analysis techniques, tracking analysis and hypothesis testing.The results of this study indicate that the first hypothesis tested service quality; product quality, price and location which directly affect customers’ satisfaction based on the results of the tests that have been carried out that service quality, product quality, price and location affect customers’ satisfaction. The second hypothesis examines the relationship of service quality, product quality, price and location directly affect customers’ loyalty. The third hypothesis examines the relationship of customer satisfaction directly affecting customers’ loyalty. The fourth hypothesis examines the relationship of service quality, product quality, price and location indirectly affect customers’ loyalty through customer satisfaction as the intervening variable. Keywords: Service Quality, Product Quality, Price, Location, Customer Satisfaction, Customer Loyalty 
PENGARUH HARGA, IKLAN DAN PROMOSI PENJUALAN TERHADAP MINAT BELI KONSUMEN PADA E-COMMERCE LAZADA (Studi Kasus Pada Mahasiswa Jurusan Manajemen Fakultas Ekonomi dan Bisnis UNISMA) Mohammad Wildan; Rois Arifin; M Hufron
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 7 No. 15 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (432.834 KB)

Abstract

ABSTRACT            This study aims to determine and analyze the influence of prices, advertisements and sales promotions simultaneously and partially on consumer buying interest in Lazada E-Commerce. The method used is purposive sampling technique which is the technique of determining the sample with consideration of certain criteria. The analytical technique used is quantitative descriptive using a Likert scale, multiple linear regression analysis, coefficient of determination and also through f test and  t test using the SPSS program.Based on the results of data analysis simultaneously shows that the influence of price variables, advertising and sales promotion has a significant influence on consumer buying interest in Lazada E-Commerce. While partially the price and advertising variables have no significant effect on consumer buying interest. And for sales promotion variables have a significant influence on buying interest in Lazada E-Commerce. Keywords: Price, advertising, sales promotion, buying interest
Analisis Kualitas Produk, Kualitas Pelayanan Dan Harga Terhadap Keputusan Pembelian (Study Kasus Pada Konsumen Bandung Super Model Sengkaling Malang) Amiruddin Amiruddin; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 4 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (408.432 KB)

Abstract

ABSTRACTThis research is meant to find out the influence of product quality, service quality, and price to the purchasing decision at BSM (Bandung Super Model) Jl. Sengkaling Malang. The Population is all customers who have ever visited the BSM (Bandung Super Model) Jl. Sengkaling Malang. The sample collection technique has been done by using accidental sampling based on the accidental which means all customers who have ever purchased the products of BSM, and 89 respondents have been selected as samples. The data analysis technique has been done by using multiple linear regressions. The results of the test show that product quality, service quality, and price variables which have positive and significant influence to the customer decision. Based on the partial determination coefficient value, it shows that product quality becomes the variable which has dominant influence to the customer decision. It means that when the product quality is getting better, it will have influence to the increase of the customer decision at BSM (Bandung Super Model) Jl. Sengkaling Malang. Keywords: Kualitas Produk, Kualitas Pelayanan, Harga, Keputusan Pembelian.
Pengaruh Kualitas Layanan, Harga Dan Kualitas Sistem Informasi Terhadap Kepuasan Pelanggan Gojek (Studi Kasus Pada Pelanggan Gojek di Kelurahan Tlogomas Malang) Jangky Dausat; Rois Arifin; Afi Rahmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 10 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1312.525 KB)

Abstract

Abstract This study aims to determine the effect of service quality, price and quality of information systems on customer satisfaction of Gojek. The population in this study were the Gojek customers in the Tlogomas RW 6, RT 1 and RT 2 Malang. The sample used is some Tlogomas residents with the respondents being Gojek customers. The technique used in sampling is a technique using the Slovin formula, the sample selected is 41 respondents. The data were collected using a questionnaire method. The data analysis method used is multiple regression analysis with the help of SPSS software version 14 (Statistical Products and Service Solutions version 14). The test data used were simultaneous hypothesis testing (f), determination coefficient (R2), and partial hypothesis testing (t). The results showed that the independent variable simultaneously had a significant effect on the dependent variable. Based on the test results of the coefficient of determination, the adjusted R value is 74.7%, while the remaining 25.3% is influenced by other variables not included in this study. Based on the partial test results, three variables have an influence on customer satisfaction, service quality (sig = 0.045), price (sig = 0.005) and information system quality (sig = 0.030) have an effect on customer satisfaction.Keywords: service quality, price, information system quality and customer satisfaction 
Co-Authors A. Rizky Akbar Maulana Zain AA Sudharmawan, AA Aan Arief Trenggono Abdullah Syakur Novianto Abdurahman . ABS, M Khoirul Ach. Noval Annas Achmad Agus Priyono Adela, Diva Adi Pamungkas Adia Reyhan Putra Pratama Afi Rachmat Slamet Afi Rahmat Slamet Afida Nur Uzma Agung Jiwandono AGUS SETIAWAN Ahmad Fadeli Ahmad Farid Wahyudi Ahmad Fiantoni Fazri Ahmad Hikam Ahmad Rifa’i Maksum Ahmad, Ryan Fazrin Ahsani Taqwiem Ahsani Taqwiem Ainul Yaqin Akhmad Faisol Efendi Aleria Irma Hatneny Alfian Budi Primanto Alika, Lingling Ayu Alun Dwi Septiando Amin, Muh Sirojuddin Amin, Muhammad Rohil Aminuyati Amiruddin . Amiruddin Amiruddin ANANG FUAD Syafrudin Andi Normala Andi Normaladewi Angga Riduansyah Adi Pranata Anindita Salasa Ahmada Arif Kurniawan Santoso Arif Luqman Hakim Arini Fitria Mustapita Arsyianto, Muhammad Tody Ashifa Maharani Asmina Rahmawati Ayax Berrem Bernadi Azizy, Ailsa Rania Bagas Primadi Bagus Tuhu Hidayat Bahari, Romi Chandra Baha’ul Mu’in Bahrul Bainarqi Baihaqi, Moh Kholis Bambang Heri Susanto Basalamah, Muhammad Ridwan Bastomi, Mohamad Bilqis, Nurul Callista, Arwa Diba Ratu Cholilah Cholilah David David Erdiansyah Desi Ristanti Devin Koko Febiriliansyah Devyasari Octavia Irawan DEWI FITRIANI Dita Octavia Donny Pangestu Dwi Mayangsari Dwi Murniyati Dwimas Arie Supangkat Edi Cahyono Edi Saputra Efendi Yusuf Ego Andromega Eka Farida Eka Febri Wijanarko Eli Umitasari Erdiana, Alifiah Nur Etty Saraswati Eva Ruswinda Fadhilah, Rio Fadlilatul Khairiyah Fahinda Rio Dinata Fahrurrozi Rahman Fajar Setia Faruq Wahyudi Fatkhul Akmal Maulana Fatur Rochman Fauziyah, Yenny Zanubah Febriansyah, Aldhi Fifit Nurta Syaifudin Firmansyah, Oktova Rian Fitri Wahyuni Fitriyah, Hanis Fuji Santoso Gusti Suta Pahlopi Guterres, Novicasari Nur Pratiwi Hainun Mansyur Hamim Farizy Zarkazy Hawin Anam Fadhlullah Helmiyatun Naimah Heni Lutfia Sari Hikmatun Nafiah Ali Holyness Nurdin Singadimedja Idatul Faizati Ighfirlana Ighfirlana Illiatus Soleha Ilmi, Lilik Qaffidhotul Indah Fatmawati indah nuril laili Irawan Dwiyanto Ismail Hidayat Ismawati Fauziah Ita Athia Jangky Dausat Januarika Zakinah Larasati Juniari, Resa Juniarti Juniarti Karima, Isnaini Kartika Rose Rachmadi Khairul Imamul Khalikussabir, Khalikussabir Kholidah, Amalya Nur Maya Khusnul Khotimah Kristina Firdha Kyswantoro Laila, Fati Khalif Lailatuz Zuhriyah Lalu Wahyu Azazi Ledy Diana Lukyani, Defita Luluk Fitria Lusi Agustina Luthfi Humam M Hufron M. Aliyuddin M. Hufron M. Khoirul Anwarodin Broto Suharto M. Rizki Azhari M. Sulaiman M.Hufron M.Hufron Maaniya Tamama Maera Yulia Magdalena Dwi Anggraini Mahadyka Agung Prasetyo Mahardani, Ahmad Subhan Malinda, Elsa Mandasari, Adinda Putri Marca Intan Youlanda Mas’udah, Nia Arifiana Maulida Elvara Mega Putri Elissa Melinda Handayani Millaningtyas, Restu Miswanto Miswanto Mochamad Arif Rizky Mochamad Rosul Moh Hafiz Hismuddin Moh. Hufron Moh. Nur Dafa Sidqi Mohammad Fandi Mohammad Lutfi Mohammad Rasuli Mohammad Wildan Mohd Salleh, Muhammad Zulfaris Mudasir Mudasir Muhammad Abu Tholib Muhammad Anshor Syafi’i Muhammad Fadil Muhammad Hufron Muhammad Misnarum Muhammad Muhammad Muhammad Rukmana Muhammad Waliyul Ilmi Mukhamad Amin Suryanulloh Murniyati, Dwi Nadifah, Siti Rogibatun Nagari, Bregas Istha Sasangka Aji Naghieb, Muhammad Nanda Kumala Ningsih Nicholas Galang Widjanarko Nida Aulia Amatullah Nisa', Khoirotun Novita Dewi Rahmawati Nurhasan Aripin Nurhayati, Susi Alistina Nurlaili Nurlaili Nurmalita Sari Nursani Nursani nurul latifah Nurus Sofi Ony Dzaky Abdillah Padli, Feri Pandora, Calista Mina Prayoga, Lintang Prihartini, Wahyu Purwanti, Henny Putri Indah Lestari Putri, Alkansha Berlina Eka Putri, Intan Sabrina Aziza Putri, Vina Afrilianda Qamar, Sariful Qurrotu A'yun Rachmadi , Kartika Rose Rachmaudinah Hilda Safitri Raden Mohamad Herdian Bhakti Rafsanjani, Rafli Rahman, Muhammad Fahrozi Rahmat Nur Riandika Rahmatulloh, Muhammad Alamsyah Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati Rahmawati, Rahmawati Ramadhan, Tri Sugiarti Rano Yudho Prawiro Ratna Dewi Kartika Sari Ratna Tri Hardaningtyas, Ratna Tri Rendyana Putra Restu Millaningtyas reza rezita oktaviana Ridho Hananta Ramadhan Rifa Azkiyah Rifma Azizatun Novianti Rif’a Maulana Risalahtul Chamiati Misbah Riski Bagus Satria Rismatul Karomah Rivaldi C Lengam Rizal, Syarif Ali Rosyidah, Ainul Fitrotur Rudi Hartono Sabrina, Rully Safrillia, Dea Salman, Ach. Rois Salsabila, Oktaviana Salwa Samsul Haji Sandra Oktaviasari Saputri, Vicky Yuli Saraswati, Ety Sari Oktavia Satria Abdi Pratama Yudha Satria Putra Utama Sindi Puji Lestari Siti Asiyah Siti Hulud Sodikin Sodikin Suharto, M. Khoirul Anwarudin Broto Suhriyanto Suhriyanto Sulton Sholehuddin, Sulton Sunaryo, Hadi suparman suparman Sya'bana, Laillia Nisfi Syafaat Syafaat Syamsul Ibad Tamaulina Br Sembiring Tristanti, Febiana Destin Trya May Indriani Ubadillah Mohsyin Ulayya, Afifah Azizah Umrotus Febriansari Usman Ali Vicky Dwi Anggraeni Vita Nur Jannah Wahyu Anggar Saputra Wahyuningtyas, Nanik Wahyuningtyas, Novianur Wardhana, Nurani Lembut Putri Widyan Violita Winda Jaya Yuli Khoiriyah Yusuf Andriansyah Zahro, Saniaty Zahrok’u Syarofah Zairozie Tamim ‘ Aini, Nur