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Pengaruh Promosi Media Sosial, Harga, dan Kualitas Pelayanan terhadap Kepuasan Jamaah Umroh di PT. Muhibbah Mulia Wisata Pekanbaru Saputra, Ezi; Rachmawati, Ike Kusdyah; Handoko, Yunus
Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Vol. 18, No. 6 : Al Qalam (November 2024)
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/aq.v18i6.4145

Abstract

Industri perjalanan religius, terutama Umroh, telah menjadi salah satu sektor yang tumbuh cepat dalam industri pariwisata global. Hal tersebut juga dirasakan oleh PT Muhibbah Mulia Wisata Pekanbaru. Tujuan dari penelitian ini adalah untuk mengetahui 1) pengaruh promosi media sosial terhadap kepuasan jamaah umroh PT Muhibbah Mulia Wisata Pekanbaru, 2) pengaruh harga terhadap kepuasan jamaah umroh PT Muhibbah Mulia Wisata Pekanbaru, 3) pengaruh kualitas pelayanan terhadap kepuasan jamaah umroh PT Muhibbah Mulia Wisata Pekanbaru, 4) pengaruh promosi media sosial, harga, kualitas pelayanan secara simultan terhadap kepuasan jamaah umroh PT Muhibbah Mulia Wisata Pekanbaru. Populasi penelitian ini adalah semua jamaah atau jemaah umroh yang telah mengikuti perjalanan umroh dengan PT. Muhibbah Mulia Wisata Pekanbaru dalam bulan Februari dan Maret 2024 sebanyak 159 dengan sampel penelitian sebanyak 61 responden dengan menggunaka teknik purposive sampling. Teknik analisis statistik menggunakan  SPSS versi 21 dalam mengolah data dengan instrumen pengujian yang digunakan adalah uji validitas dan reliabilitas, uji normalitas, regresi berganda, uji t, uji determinasi, uji heteroskedastisitas, dan uji Multikolinieritas. Hasil penelitian menunjukkan bahwa 1) terdapat Pengaruh promosi media sosial terhadap kepuasan jamaah umroh di PT. Muhibbah Mulia Wisata Pekanbaru, 2) terdapat Pengaruh harga terhadap kepuasan jamaah umroh di PT. Muhibbah Mulia Wisata Pekanbaru, 3) terdapat Pengaruh kualitas layanan terhadap kepuasan jamaah umroh di PT. Muhibbah Mulia Wisata Pekanbaru, 4) terdapat pengaruh bersama antaran promosi media sosial, harga, dan kualitas layanan terhadap kepuasan jamaah umroh di PT. Muhibbah Mulia Wisata Pekanbaru.
PENGARUH KOMPETENSI, GAYA KEPEMIMPINAN, DAN PELATIHAN TERHADAP KINERJA GURU DI SMPN 1 JEMBER JAWA TIMUR Febriandika, Triyan; Handoko, Yunus; Rachmawati, Ike Kusdyah
Journal of Management Small and Medium Enterprises (SMEs) Vol 17 No 3 (2024): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v17i3.17597

Abstract

The quality of a school is reflected in teacher performance, which significantly impacts overall education quality. Teacher performance is the outcome of tasks performed based on skills, experience, commitment, and time management. Assessing this performance is crucial for identifying obstacles and rectifying errors to achieve learning goals. At SMPN 1 Jember, teacher performance is commendable, meeting 80% of the school target, yet teachers often struggle with administrative duties, which can detract from classroom focus. This study aims to determine whether competence, leadership style, and training individually and collectively influence teacher performance at SMPN 1 Jember. Using multiple linear regression with SPSS 29 software, the research employs a saturated sampling method, involving all 48 teachers at SMPN 1 Jember. Findings indicate that competence and leadership style positively and significantly impact teacher performance, while training has a negative yet significant effect. Collectively, competence, leadership style, and training positively and significantly influence teacher performance at SMPN 1 Jember. Keywords: Teacher Performance; Competence; Leadership Style; Training
Pengaruh Kualitas Layanan Dan Kepercayaan Terhadap Keputusan Memilih Sekolah Melalui Kepuasan Orangtua Di Smp Strada Budi Luhur Kota Bekasi Adestyani, Erminia; Rachmawati, Ike Kusdyah; Handoko, Yunus
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 7, No 4 (2024): November 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v7i4.2090

Abstract

The ability of a country to progress and develop is highly dependent on its level of education. The mentality of the young generation is increasing rapidly through both formal and informal education. The importance of education has driven the growth of the education sector, which is now a major industry and even a separate business sector. When a business in the education sector is established, the competition is to win the hearts of parents and convince them to enroll their children in the school. Through parental satisfaction at SMP Strada Budi Luhur, Bekasi City, this study aims to analyze the influence of service quality and trust on the decision to choose a school. Path analysis combined with quantitative methods was used in this study. The sample consisted of 223 parents selected using random sampling techniques. The results of the study showed that: (1) There is a direct and significant relationship between service quality and parental decisions; (2) There is a direct and significant relationship between trust and satisfaction; (3) There is a direct and significant relationship between service quality and parental decisions; (4) There is a direct and significant relationship between trust and parental decisions; (5) There is a direct and significant relationship between satisfaction and parental decisions; (6) There is a direct and significant influence between service quality and parental decisions mediated by satisfaction as an intervening variable; (7) There is a direct and significant relationship between service quality and parents' decisions. Keyword: Service Quality, Trust, Satisfaction, Parents' DecisionsResource Quality
Pengaruh Supervisi Akademik, Budaya Organisasi dan Motivasi Kerja Terhadap Kompetensi Pedagogik Guru SMP Perkumpulan Strada Cabang Jakarta Utara Timur Prayitna, Anna Maria Satia; Handoko, Yunus; Rachmawati, Ike Kusdyah
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 7, No 4 (2024): November 2024
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v7i4.2059

Abstract

The quality of Human Resources is one of the factors that determines the progress of a country. Quality human resources cannot be separated from quality education as well. One important aspect of the world of education is teachers. A teacher's job is not only to teach but also to educate students to become quality people. Therefore, a teacher must have sufficient competence. One of the competencies possessed by a teacher is pedagogical competency. Pedagogical competency is a competency that differentiates the teaching profession from other professions. The differences in characteristics of each student and the curriculum that continues to develop are the main reasons that every teacher is obliged to improve his or her pedagogical competence. With adequate pedagogical competence, it is hoped that the level of success in the learning process can be achieved for all students. This research aims to determine and analyze: 1) the influence of academic supervision on teacher pedagogical competence, 2) the influence of organizational culture on teacher pedagogical competence, 3) the influence of work motivation on teacher pedagogical competence, and 4) the influence of academic supervision, organizational culture and work motivation overall together towards teacher pedagogical competence. This research was conducted at the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur, which consists of four school units. The sampling method used was the saturated or sesus sampling method where all 51 teachers of the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur, were used as samples for this research. The results of the study show that the academic supervision variable has a positive and significant effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur, and the organizational culture variable also has a positive and significant effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur. Still, the work motivation variable has no effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur. Academic supervision, organizational culture, and work motivation simultaneously have a positive and significant effect on the pedagogical competence of teachers at the the Perkumpulan Strada Middle School, Cabang Jakarta Utara Timur. Keyword: Academic supervision, Organizational Culture, Work Motivation and Pedagogical Competence
Analisa Pengaruh Komunikasi Marketing dan Kepercayaan terhadap Loyalitas Melalui Kepuasan Nasabah pada PT BPR Eka Dana Mandiri (Bank Edaman) Malang Kiswinarso, Alberken Sih; R, Ike Kusdyah; Handoko, Yunus
J-MAS (Jurnal Manajemen dan Sains) Vol 9, No 2 (2024): Oktober
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v9i2.2001

Abstract

PT. Eka Dana Mandiri(Bank Edaman) Malang as a banking institution provides financial services for consumers in the Greater Malang area and its surroundings and participates in advancing the economy in the Greater Malang area and its surroundings PT. Eka Dana Mandiri(Bank Edaman) in the midst of competition between financial institutions is required to be able to provide the best service in terms of marketing communications and trust so that it has an impact on the sustainability of the company's business. The end of the transition from the Covid-19 pandemic to the New Normal for PT customers. BPR Eka Dana Mandiri(Bank Edaman) Malang experienced a decline in the number of customers. This type of research is a quantitative approach. The population in this research are customers who make loans to PT. BPR Eka Dana Mandiri(Bank Edaman) Malang. A total of 46 customers at PT. BPR Eka Dana Mandiri(Bank Edaman) Malang as a respondent came and met with researchers to fill out the questionnaire. This type of research is a quantitative approach. The population in this research is customers at PT. BPR Eka Dana Mandiri(Bank Edaman) Malang. 46 Customers at PT. BPR Eka Dana Mandiri(Bank Edaman) Malang as a respondent came and met with researchers to fill out the questionnaire. The results of this research show, among other things: 1) Marketing Communication has a direct and significant effect on Customer Loyalty; 2) Trust has a direct and significant effect on Customer Loyalty; 3) Marketing Communication has a direct and significant effect on Customer Satisfaction; 4) Trust has a direct and significant effect on Customer Satisfaction; 5) Satisfaction has a direct and significant effect on Customer Loyalty; 6) Marketing Communication has an indirect effect on Loyalty through significant Customer Satisfaction; and 7) Trust has an indirect effect on Loyalty through significant Customer Satisfaction.
ANALISIS PENGARUH GAJI, INSENTIF DAN REWARD TERHADAP KINERJA KARYAWAN PT BPRS MITRA HARMONI KOTA MALANG Mohammad Makhmud; Yunus Handoko; Sudjilah
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 04 (2024): Volume 09 No. 04 Desember 2024 Press
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i04.22380

Abstract

Banking performance, especially Sharia People's Economic Banks after the Covid 19 pandemic, has not fully recovered. Although the economy is gradually improving, it has not been able to provide a stimulus for banking growth. During the last 3 years, the performance of the Islamic BPR industry both nationally and regionally in East Java, both from Assets, Financing and Third Party Funds, has decreased in percentage terms. Likewise, the quality of financing has also deteriorated, indicated by the Non Performing Finance ratio which continues to increase from year to year, one of which is caused by conditions after the Covid 19 pandemic. The purpose of this study was to determine and analyze the effect of salary, incentives and rewards on employee performance. The sample selection technique used total sampling with 40 respondents. The data collection technique used is a questionnaire. The analysis technique uses multiple linear regression with SPSS for windows 26.0 statistical analysis. The results showed that there was a significant positive effect of salary and incentives on employee performance, but there was no effect of rewards on employee performance.
PENGARUH DIGITAL MARKETING, BRAND AWARENESS, DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN MEMILIH KULIAH DI UNIVERSITAS KEPANJEN KABUPATEN MALANG Reni Wahyuningtiyas; Yunus Handoko; Sudjilah
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 9 No. 04 (2024): Volume 09 No. 04 Desember 2024 Press
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v9i04.22383

Abstract

The challenges in the current era of higher education or universities are more varied. In addition, the phenomenon of the increasing number of private universities, especially in Malang, reflects the dynamics of change in the national education landscape. As an educational institution managed by the private sector, the survival of private universities is highly dependent on the number of students. The greater the number of students accepted, the more capable the private university is of creating good quality education for its students. There are many strategies carried out by private universities to attract prospective new students. This study aims to determine the Influence of Digital Marketing, Brand Awareness, and Service Quality on the Decision to Choose to Study at Kepanjen University. This research is a quantitative type. The sampling technique used in this study is the purposive sampling method. Data were collected from 160 respondents who were 1st Year Students of the Faculty of Health Sciences, Kepanjen University. The data analysis techniques used were descriptive tests, classical assumption tests, multiple linear regression analysis, determination coefficient tests (R2), t tests and f tests with SPSS for windows 26.0 statistical analysis. The results of multiple linear regression analysis show that Digital Marketing, Brand Awareness, and Service Quality have a positive and significant influence on the Decision to Choose to Study at Kepanjen University, Malang Regency.
The Influence of Learning Contents, Virtual Class Interaction, and Game-Based Learning Platform on Distance Learning Participants’ Satisfaction Lidyana, Liza; Rahmawati, Ike Kusdyah; Handoko, Yunus; Wahyuni, Tri
Indonesian Journal of Instructional Media and Model Vol 6 No 2 (2024): Indonesian Journal of Instructional Media and Model
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/ijimm.v6i2.6043

Abstract

PT PLN (Persero) as a State-Owned Enterprise (BUMN) has the responsibility to provide electricity to the people of Indonesia, including households, government agencies, and the industrial sector. To support employees’ competence and quality, PLN has an Education and Training Center (Pusdiklat PLN) which functions as a center for employees’ skill and career development. However, since the COVID-19 pandemic, Pusdiklat PLN has faced challenges in conducting face-to-face training and then switched to digital learning methods to ensure that training activities ran well. This study aims to analyze the effect of learning content, classroom interaction, and game-based learning platforms on the satisfaction of participants who take part in the digital learning program. This study uses a quantitative approach with PLN employees who took part in digital learning training in April 2024 as subjects. A total of 100 participants were selected using a purposive sampling technique. Data analysis was carried out using multiple linear regression with the assistance of SPSS 25 software. The results of the study showed that learning content, classroom interaction, and game-based learning platforms has a significant positive effect on participant satisfaction, both partially and simultaneously.
THE EFFECT OF SERVICE QUALITY ON LOYALTY, THROUGH CUSTOMER SATISFACTION AT REGION DEVELOPMENT BANK OF PAPUA LLC BRANCH AGATS Santoso, Yesica Theresia; Rachmawati, Ike Kusdyah; Handoko, Yunus
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 1 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i1.17644

Abstract

Customer loyalty is formed from a feeling of satisfaction with the services provided by employees or officers who are in a position to provide excellent service to every customer who visits. Satisfaction can be felt if someone experiences more than they expected. The overall experience is one of the elements of the establishment of loyalty to a company. The purpose of this study was to analyze the effect of service quality on customer loyalty through customer satisfaction as intervening. The population in this study was civil servants who made credit more than twice, with a total sample of 40 respondents. The sampling technique used was purposive sampling, and the analysis method used was path analysis with the Sobel test using the SPSS 29 data processing application. The results of this study indicate that (1) Service Quality has a direct positive and significant effect on Customer Satisfaction of on Customer Satisfaction of Regional Development Bank of Papua LLC Branch Agats; (2) Customer Satisfaction has a positive and significant direct effect on Customer Loyalty; (3) Service Quality has a positive and significant indirect effect on Customer Loyalty through Customer Satisfaction. The results showed that service quality has a direct and significant effect on customer satisfaction, customer satisfaction has a direct and significant effect on loyalty, and service quality has a significant effect on customer satisfaction directly and significantly on loyalty, and service quality has a significant effect on loyalty through customers. Keywords: Service Quality; Loyalty; Customer Satisfaction
THE INFLUENCE OF ORGANIZATIONAL CULTURE, WORK DISCIPLINE AND MOTIVATION ON EMPLOYEE PERFORMANCE AT PT. NARAYA TELEMATIKA MALANG CITY EAST JAVA Aprilia, Christina Faya; Handoko, Yunus; Rachmawati, Ike Kusdyah
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 1 (2025): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v18i1.17713

Abstract

The telecommunications industry faces fierce competition, requiring optimal performance. PT. Naraya Telematika struggles with declining installation processes and delayed coverage expansion due to licensing issues. Research suggests that organizational culture, work discipline, and employee motivation are crucial for performance improvement. However, findings vary, indicating a research gap in their combined influence. This study examines the effects of these factors on employee performance at PT. Naraya Telematika uses a quantitative survey method with a non-probability sampling of 48 employees. Data was analyzed with multiple linear regression using SPSS version 29. Results show that while organizational culture doesn't significantly impact performance, work discipline and motivation positively and significantly do. Collectively, these factors significantly influence employee performance, highlighting the need for a comprehensive human resource management approach to enhance installation efficiency and expedite coverage expansion. Keywords: Organizational Culture; Work Discipline; Motivation; Employee Performance
Co-Authors Adefrida, Adefrida Adestyani, Erminia Adiguna, I Made Angga Adinda Bagus Wicaksono Aditya Wardana, Aditya Adly Agi Anggadarma Agustina, Tin Ambarwati, Emilia Tri Andreas Setiawan Anggadarma, Agi Anjaningrum, Widiya Dewi Aprilia, Christina Faya Arianto Armenia Widiastuti Bohari, Akbar Budi Manto BUKHORI, MOHAMMAD Chrityati, Agnes Dameria, Mariati Dedi Gunawan Saputra Dedi Setiawan Wibowo Dennis Vidina Natawijaya Devfi Indriana Dewi R, Widi Eryansyah, Erry Estiarini, Cecilia Evi Ambarwati Fahruroji, Fahruroji Fathorrahman Fathorrahman Fathorrahman, Fathorrahman Fatriona, Hendri Firdaus Iman Ubaidillah Fredy Fredy Gozali, Muhammad Hakim, Arif Handarini, Dany M Harahap, Nuryani Hariyono, Iskak Hasrudy Tanjung, Hasrudy Hatim, Hafiz Hermawanto, Yusuf Hosang, Yudita Elvira IKE KUSDYAH RACHMAWAT Ike Kusdyah Rachmawati Ike Rachmawati Ilmi, M. Aliyya Immanuel, Aditya Indriani, Nita Indriarto, Titus Irwan Syari Tanjung Jumiyati Jumiyati, Jumiyati Junifanto, Iwan Justita Dura K, Tin Agustina Kelvin Liennt Kiswinarso, Alberken Sih Kriswana, Rio Kudyah R, Ike Kusdyah R, Ike Lazuardi, Grace Laurensia Lidyana, Liza Maman, Maman Maskan, Moh MIA WAHYU NURAINI Moh. Bukhori Mohammad Makhmud Mohammad Maskan, Mohammad Muammar Muammar, Muammar Muhammad Diaz Bonny Supramono Mulyana, Suci Mulyanto, John Calvin Murtianingsih Murtianingsih, Murtianingsih Mustikawati, Dyah Nanang Saady Natalia, Decy Natanael, Michael Nawiri, Adib Rosyad Oktavia, Emilda Ompusunggu, Nommensen Pangihutan Panjaitan, Mhd Fadhil Azhari Prasetya Aji Prakoso Prayitna, Anna Maria Satia Purwasari, Bernadetta Mita Putra, Rizky Aditya PUTRIA DEWI MASRUROH Raharjo, Suko Baryoto Adi Rahayu, Elisa Dwi Rahmamulyati, Asde Rahmawati, Ana Dwi Rahmawati, Ike Kusdiyah Rahmawati, Ike Kusdyah Rendy Putra Pradwita, Raden Bagus Reni Wahyuningtiyas Reynaldi, Agung Romadhoni, Akhmad Ruslan Ruslan Ruspitasari, Widi Ruspitasari, Widi Dewi Rustandi, Agus Ryan Hermawan, Ryan Santoso, Yesica Theresia Saputra, Ezi Sari, Lutfi Ayu Kartika Sherlinda Octa Yuniarsa Sinulingga, Natalis Situngkir, Elisabeth Sodikin, Ali Rosari Sri Sunarmi Stella Juswan Sudjilah Sugiarto, Ariestokrat Sugijanto Sugijanto Susana, Rina Susanto, Satyawati Tamburaka, Tesno Theresia Pradiani Theresia Priadani Tin Agustina K Tin Agustina Karnawati Tjandra Gunawan tri wahyuni Trisnawati, Vidya Triyan Febriandika, Triyan Wicaksono, Adinda Bagus Widi Dewi Widi Dewi Ruspitasari Widi Dewi Ruspitasari Widi Dewi Ruspitasari Ruspitasari Widianto, Yasminta Kris Wuryano, Ayu Wuryano, Galih Yandha, Krishna Niki Yuli Asmara, Gigih Yunitasari, Ni Rai Yustianto, Johan Zahro, Fatimatu Zainul Muchlas Zakariyah, Mashudi