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Journal : PANDITA: Interdisciplinary Journal of Public Affairs

Analisis Pengaruh Pelayanan Administrasi Publik Terhadap Pertumbuhan Ekonomi di Desa Parigi Kecamatan Cikande Kabupaten Serang Fadilah, Ulvia; Soleha, Siti
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 8 No. 2 (2025): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v8i2.282

Abstract

This study aims to analyze the effect of public administration service quality on economic growth in Parigi Village, Cikande District. A quantitative approach was used by measuring five dimensions of public service quality, namely reliability, responsiveness, confidence, empathy, and tangibility, based on the SERVQUAL model developed by Parasuraman, Zeithaml, and Berry (1988). Data were collected through a questionnaire with 100 respondents who were users of administrative services in the village. The results show that the dimensions of reliability and responsiveness have a significant influence on the smooth running of community economic activities, especially in terms of completing administrative documents that support small and medium enterprises. The confidence dimension reflects a fairly high level of community trust in the competence and professionalism of service officers, although improvement is still needed in the aspect of technical knowledge. The empathy dimension shows that the community feels valued and cared for in the service, although individual attention to specific needs still needs to be improved. Meanwhile, the tangible dimension highlights the need to improve the comfort of physical facilities and the professionalism of officer appearance to support a better service experience. The conclusion of this study is that quality public administration services contribute significantly to economic growth in the country
Co-Authors a'isyah putri, adinda Abdullahi, Zakariyya Muhammad Agung Yatiningrum, Agung Agustin, Berlian Nestya Aisyah Nur Sayidatun Nisa, Aisyah Nur Sayidatun Aldiyanto, Muhammad Alparezi, Doni Amallia, Ra. Hoetary Tirta Andi Saputra Apriansyah, Redi Arif Purnomo Arthur Brown Aryasatya, Hinggil Atina Qurba Hanifa Aulia Fajar, Mohammad Bagraff, Halida Achmad Bahar Amal Basrowi Billa, Salsa Dahliah, Dahliah Dasuki, Moh. Devitasari, Mimin DEWI RAHMAWATI dewi, raviena Fatiqin, Awalul Febriansyah Febriansyah Fitriani, Naila Amania Hamidsyukrie Hanifa, Atina Qurba Heni Pujiastuti Heri Shatriadi Hermawan, Dedi Joko Huda, Mokhammad Miftakhul Husnia, Fitri IFTAHUL FARIHAH, IFTAHUL Ilham, M. Ilham Ilyas, Nofian Imamah Imamah Irham Falahudin, Irham Irvan Kholid, Muhammad Isnaniah, Isnaniah Juanto, Ade Julianti, Evi Kirana, Rita Lianti, Nadia Rizky Lijaya, Albadi Lilis Suryani Maharani, Citra Aulia Mailina, Finisara Marsidi Marsidi Maryamah Masyhuri Meri Andani, Meri Minggu, Nurfadhillah P.S Mochammad Novendri S Mutmainnah, Nur Nelvawita, Nelvawita Nisa, Shifa Choerun Nurcahya, Cucu Nurkholis Nurseha, Tito Nurunnisa, Fitriyah Oktaviani, Neneng Pangaribuan, Maslan Purnama, El fikri Pusvita, Dwi Qomari, Nur Ramadani, Salsabila Puspita Arum Restiana Fitri, Syarifah Retnaningrum, Endah Riyadi, Sabrina Rubiati Hipni, Rubiati Rukmini Rukmini Ruswiyati, Lia Salmiyah, Salmiyah Salsabila, Intan Devira Salsabila, Lulu Santoso, Fansi Onita Saputra, Muhammad Alif Sari, Fatmah Serang, Yitro Silvia, Zulfa Sopiah, Sopiah SRI RAHAYU Sudirman Sudirman Summiyani, Summiyani Sunarsih Sunarsih Sunarti, Riri Novita Syarifah Syarifah, Syarifah Syarkawi Taarape, Altrin Sudyati Tanaya Yonas, Cory Teristiandi, Novin Tetty Rina Aritonang Tiara Anggraini TITI RACHMI, TITI Ulvia Fadilah Urfan, Faiz Vidya Widy Priyanti, Putri Winda Agustina Zaim Elmubarok Zakaria Habib Al-Ra’zie