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THE INFLUENCE OF MANAGEMENT FUNCTIONS ON COMMUNITY SATISFACTION THROUGH SERVICE QUALITY FOR DISTRIBUTION OF 3 KG ELPIJI GAS SUBSIDIES FOR COMMUNITY MARKETS IN TANJUNG PINANG CITY Rahma; Indrayani; Bambang Satriawan; Mohamad Gita Indrawan; Muammar Khaddafi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 2 (2023): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i2.138

Abstract

This study aims to determine the influence of planning, organizing, actuating and controlling management functions on community satisfaction and service quality. The hypothesis proposed is that Planing affects community satisfaction, Organizing influences Community satisfaction, Actuating affects Community Satisfaction, Controlling affects Community satisfaction, Planning influences Service Quality, Organizing influences Service Quality, Actuating affects Service Quality, Controlling affects Service Quality Service Quality affects Community Satisfaction, Planning influences Community Satisfaction through Service Quality, Organizing Affects Community Satisfaction through Service Quality, Actuating influences Community Satisfaction through Service Quality, Controlling affects community satisfaction through service quality. The sample in this study was all Tanjungpinang city residents who held the Puan Molek card with a total of 199 respondents. The data obtained were analyzed using data analysis techniques with PLS software tools. The results of the study show that planning has a significant positive effect on service quality. Organizing has a significant positive effect on Service Quality. Actuacting has a significant positive effect on quality. controlling influenceService qualitysignificant positive. Planning has no significant positive effect on community satisfaction. Organizingaffect Community satisfaction significantly positive. Actuating has a significant positive effect on Community Satisfaction. Controlling Affects Community Satisfaction Positively Not Significantly, Planning for Community Satisfaction through Service quality is Positively Significant. Organizing community satisfaction through significant positive service quality. Actuating community satisfaction through significant positive service quality, controlling community satisfaction through significant positive service quality.
Co-Authors A. Octamaya Tenri Awaru Adi Prasetyo Afkar Aini, Putri Amany, Anisha Inas Andi Alfia Muthmainnah Tanra ANDIKA Arifin, Asriadi Arundaa, Rillya Ary Anggara Aryanti, Ririn BAMBANG SATRIAWAN Banna, Jelsita Binti Jaafar, Rosmawati Budi Kurniawan Budiono, I Nyoman Christin Rony Nayoan Dalma, Siti Fatima Dany, Waode Mutiara Ariesta Devi Dwi Sartika, Dwi Dwi Y, Annisa Efendi, Erwatul Eliasta Ketaren, Eliasta Emi Liawati, Emi Farhan Farida Febriati Fatliani, Nurul Fauziatul Halim Fithri, Radhiyatul Ginanjar Setyo Nugroho Gita, Irma H. Abd.Haling Haerani harun Hairi, Cici Aprianti Harfiana, Fidia Hari, Fitria Hasilun, Laode Ahmad Nurrabiul Awal Hazmin, Gulam Helza Risdianti Hijrana Ikbal Indrayani Ipfi White Jayanti, Erta Karmila P Lamadang Komalasari, Desi Kurnia Hayat Lantang, Nortje D.J Lisna Wati M Hijaz Tahir M, Tri Maghfira Mardhatillah, Muti’ah Martiani, Dian Mashita Aini Megawati, Sustini Meriana Miftahul Jannah Milani, Agus Moh Nuradi Mohamad Gita Indrawan Muammar Khaddafi Muchran, Murniady Muhaimin Muhlisah, Nurul NELSON NAINGGOLAN Novita, Vivianti Novysa Basri Nur Arifin Nur Sitiyaroh Nurdianah, Siti Nurlinda Nurlinda, Nurlinda Nursaeni Nurul Mufidah, Nurul Purnamasari, Anisa Rahmadani Rahmadani Rahmadani Rahmadani Rahmat, Sahbuddin Reny Rini, Diah Mustika Rudi Juli Saputra Sahlani Sahrul Salingkat Salim, Marsya Siskamayanti Sam Hermansyah Sapar sapta, sapta aditya anggara Sari Rizki Sari, Rosfika Septiani, Nabila Simanungkalit, Erwinsyah Sofyan, Muhammad Kharizmi Srirahayu, Annizha Gita Sukayasa SUMARNI Suryaman, Ratih Suryanto Suryanto Susi Herlinda Syamsunir Tamzil Yusuf Tisna Yanti Titin Totok Usman M Vera Diana Towidjojo Vivi Risnawati Wahyuni, Astrid Widayati, Irna Zessica Zuardi, Muhammad