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THE INFLUENCE OF MANAGEMENT FUNCTIONS ON COMMUNITY SATISFACTION THROUGH SERVICE QUALITY FOR DISTRIBUTION OF 3 KG ELPIJI GAS SUBSIDIES FOR COMMUNITY MARKETS IN TANJUNG PINANG CITY Rahma; Indrayani; Bambang Satriawan; Mohamad Gita Indrawan; Muammar Khaddafi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 2 (2023): JANUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i2.138

Abstract

This study aims to determine the influence of planning, organizing, actuating and controlling management functions on community satisfaction and service quality. The hypothesis proposed is that Planing affects community satisfaction, Organizing influences Community satisfaction, Actuating affects Community Satisfaction, Controlling affects Community satisfaction, Planning influences Service Quality, Organizing influences Service Quality, Actuating affects Service Quality, Controlling affects Service Quality Service Quality affects Community Satisfaction, Planning influences Community Satisfaction through Service Quality, Organizing Affects Community Satisfaction through Service Quality, Actuating influences Community Satisfaction through Service Quality, Controlling affects community satisfaction through service quality. The sample in this study was all Tanjungpinang city residents who held the Puan Molek card with a total of 199 respondents. The data obtained were analyzed using data analysis techniques with PLS software tools. The results of the study show that planning has a significant positive effect on service quality. Organizing has a significant positive effect on Service Quality. Actuacting has a significant positive effect on quality. controlling influenceService qualitysignificant positive. Planning has no significant positive effect on community satisfaction. Organizingaffect Community satisfaction significantly positive. Actuating has a significant positive effect on Community Satisfaction. Controlling Affects Community Satisfaction Positively Not Significantly, Planning for Community Satisfaction through Service quality is Positively Significant. Organizing community satisfaction through significant positive service quality. Actuating community satisfaction through significant positive service quality, controlling community satisfaction through significant positive service quality.
Co-Authors A. Octamaya Tenri Awaru Abiyyah Irfana Kamil Adi Prasetyo Adib Afkar Agung Rahma Hakim Aini, Putri Aisyah Ayu Azahra Ali Imran Amany, Anisha Inas Andi Alfia Muthmainnah Tanra ANDIKA Arifin, Asriadi Ario Hernest Hadinata Arundaa, Rillya Ary Anggara Aryanti, Ririn BAMBANG SATRIAWAN Banna, Jelsita Binti Jaafar, Rosmawati Budi Kurniawan Budiono, I Nyoman Christin Rony Nayoan Dalma, Siti Fatima Dany, Waode Mutiara Ariesta Desianna Dwi Riscanti Devi Dwi Sartika, Dwi Dwi Y, Annisa Dzikrina Maghfira Efendi, Erwatul Efni Siregar & Vivianti Novita - Eliasta Ketaren, Eliasta Emi Liawati, Emi Engzi Fauziah Fadil Surya Sikumbang Farhan Farida Febriati Fatliani, Nurul Fauziatul Halim Fithri, Radhiyatul Fitriani Ginanjar Setyo Nugroho Gita, Irma Givo Prananda H. Abd.Haling Haerani harun Hairi, Cici Aprianti Harfiana, Fidia Hari, Fitria Hasilun, Laode Ahmad Nurrabiul Awal Hazmin, Gulam Helza Risdianti Hijrana Ikbal Indrayani Inil Ariani Ipfi White Jayanti, Erta Jenny Maldana Karmila P Lamadang Kiki Mairanda Putra Komalasari, Desi Kurnia Hayat Lantang, Nortje D.J Lisna Wati M Hijaz Tahir M, Tri Maghfira Mardhatillah, Muti’ah Martiani, Dian Mashita Aini Megawati, Sustini Meriana Miftahul Jannah Milani, Agus Moh Nuradi Mohamad Gita Indrawan Muammar Khaddafi Muchran, Murniady Muhaimin Muhammad Rehan Muhlisah, Nurul Mutiara Fadiah Naswa Belika NELSON NAINGGOLAN Novysa Basri Nur Arifin Nur Sitiyaroh Nurdianah, Siti Nurlinda Nurlinda, Nurlinda Nurlita Febriani Nursaeni Nurul Mufidah, Nurul Purnamasari, Anisa Putri Noor Sahara Rachmat M Rahmadani Rahmadani Rahmadani Rahmadani Rahmat, Sahbuddin Ratna Usholina Reny Rini, Diah Mustika Risaldi Rudi Juli Saputra Rusna Sahlani Sahrul Salingkat Salim, Marsya Siskamayanti Sam Hermansyah Sapar sapta, sapta aditya anggara Sari Rizki Sari, Putri Ananda Sari, Rosfika Septiani, Nabila Simanungkalit, Erwinsyah Sofyan, Muhammad Kharizmi Srirahayu, Annizha Gita Sukayasa SUMARNI Suryaman, Ratih Suryanto Suryanto Susi Herlinda Syamsunir Tamzil Yusuf Tb. Noer Iman Achmad Sumantri Tisna Yanti Titin Totok Usman M Vera Diana Towidjojo Vivi Risnawati Wahyuni, Astrid Widayati, Irna Zalfara Az-zahra Zessica Zuardi, Muhammad