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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Gemawisata: Jurnal Ilmiah Pariwisata EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen STIE Muhammadiyah Palopo JMM (Jurnal Masyarakat Mandiri) Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Mantik Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Indonesian Journal of Economics and Management Journal of Innovation Research and Knowledge Jurnal Pengabdian Masyarakat Waradin Jurnal Visi Manajemen (JVM) Gema Wisata Safari : Jurnal Pengabdian Masyarakat Indonesia Literacy : International Scientific Journals of Social, Education, Humanities Media Bina Ilmiah Jurnal Pengabdian Masyarakat Bangsa Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Jurnal Pengabdian Masyarakat Seminar Nasional Teknologi dan Multidisiplin Ilmu An International Journal Tourism and Community Review International Conference on Digital Advanced Tourism, Management, and Technology JIMEK Proceeding of The International Conference on Management, Entrepreneurship, and Business Brilliant International Journal of Management and Tourism Jurnal Pengabdian Kepada Masyarakat Indonesia
Yuliamir, Henry
STIEPARI Semarang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Pengaruh Strategi Manajemen Konflik Terhadap Kinerja Tim: Studi Kasus di Industri Hotel Khas Henry Yuliamir; Renny Aprilliyani; Umar Abdul Jabbar
Jurnal Visi Manajemen Vol. 11 No. 1 (2025): Jurnal Visi Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jvm.v11i1.515

Abstract

This research aims to investigate the relationship between conflict management strategies and team performance in the Khas Hotel industry. Against the backdrop of the unique team dynamics and potential for conflict in the hospitality environment, this research focuses on deeper understanding to improve the effectiveness of conflict management and team performance. The research method used is a mixed approach, combining quantitative and qualitative analysis. Through surveys and interviews with hotel managers and staff, data was collected and analyzed to identify patterns and relationships between the variables studied. The research findings indicate an influence between implemented conflict management strategies and team performance, with important implications for practitioners in the hospitality industry in improving human resource management and team productivity.
PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN TAMU DI RESTO BALE BANYU JEPARA Galuh Aditya; Henry Yuliamir
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 1 No. 3 (2021): NOVEMBER : JURNAL ILMU MANAJEMEN, EKONOMI DAN KEWIRAUSAHAAN
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v1i3.67

Abstract

Penilitian ini dilakukan pada Resto Bale Banyu Jepara yang bertujuan untuk menganalisis dan menjelaskan pengaruh kualitas pelayanan dan fasilitas terhadap kepuasan tamu yang mana mengalami kondisi kurang baik meliputi pelayanan yang kurang ramah dan fasilitas yang masih kurang memadai. Data penelitian di peroleh melalui kuesioner dan wawancara. Sampel yang digunakan dalam penelitian sebanyak 75 responden. Hasil penelitian diharapkan dapat memberikan informasi yang berguna bagi pihak resto maupun kepuasan tamu. Data yang di peroleh diolah deskriptif dan analisis statistik kuantitatif. Analisis kuantitatif menggunakan analisis berganda untuk mengetahui pengaruh variabel independent terhadap dependent, uji model, uji hipotesis, dan namun sebelum dilakukan uji tersebut dilakukan dahulu uji validitas dan uji reliabilitas. Hasil analisis regresi menunjukkan bahwa peningkatan kualitas pelayanan dan fasilitas terhadap kepuasan tamu. Maka hasil uji analisis regresi berganda menunjukkan nilai F yang signifikan. dengan nilai korelasi determinasi adjusted R2 square sebesar 0,601. Hal ini menunjukkan bahwa semua kualitas pelayanan dan fasilitas mempengaruhi secara nyata terhadap kepuasan tamu secara bersama-sama dengan keeratan hubungan sebesar 60,1%. Hal ini menunjukkan bahwa meningkatkan kepuasan tamu perlu adanya peningkatan seluruh pelayanan yang kompetitif dan fasilitas yang baik dan nyaman.
PENGARUH KOMPETENSI DAN MOTIVASI TERHADAP KEPUASAN KERJA SERTA BERDAMPAK PADA KINERJA KARYAWAN DI HOTEL MURIA SEMARANG Henry Yuliamir; Dyah Palupiningtyas; Enik Rahayu
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 2 No. 3 (2022): November : JURNAL ILMU MANAJEMEN, EKONOMI dan KEWIRAUSAHAAN
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v2i3.856

Abstract

This research was conducted at Hotel Muria Semarang which aims to analyze and describe the influence of competence and motivation on the performance of employees who are experiencing bad conditions because many of the competence of employees still as well as giving motivation is given less as the expectations of employees so turnover. Research data obtained through questionnaires and interviews. The sample used in this research is 114 respondents.The data obtained were processed by using descriptive analysis and quantitative statistical analysis. The result of regression analysis shows that the enhancement of competence and motivation on employee performance, and job satisfaction on the influence of competence and motivation will be followed by improvement of employee performance, and vice versa.
Analysis of Sales Staff Work Ability and Service Quality on Guest Satisfaction at Openaire Resto Bar and Market Cholisatul Husnah; Henry Yuliamir
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 3 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i3.2500

Abstract

This study analyzes the influence of Sales Staff Work Ability and Sales Staff Service Quality on Guest Satisfaction in a hotel. The interaction between sales staff and guests plays a crucial role in shaping the customer experience. Therefore, this study identifies the most influential factors in increasing guest satisfaction. The approach used is quantitative descriptive and causal with purposive sampling, involving guests who interacted with sales staff in the past month. Data were collected through standardized questionnaires and analyzed using multiple linear regression. The results showed that both independent variables had a significant effect on guest satisfaction, with Sales Staff Service Quality providing a greater contribution. The regression equation obtained: Y = 6.181 + 0.090X1 + 0.705X2. The main factors that increase guest satisfaction are responsiveness, friendliness, professionalism, and attention to customer needs rather than simply product mastery. Limitations of the study include the limited scope of one hotel and the failure to consider other external factors that may affect guest satisfaction, such as price or hotel atmosphere. Further research is recommended to explore additional factors and expand the scope of locations in order to obtain more generalizable results.
PENERAPAN PENGELOLAAN SDM DALAM PENGEMBANGAN PARIWISATA DI KELURAHAN RANDUACIR KOTA SALATIGA Wenefrida Ardhian Ayu Hardiani; Henry Yuliamir; Enik Rahayu
SAFARI :Jurnal Pengabdian Masyarakat Indonesia Vol. 2 No. 4 (2022): Oktober : Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (155.349 KB) | DOI: 10.56910/safari.v2i4.176

Abstract

Salatiga adalah salah satu kota yang berada di provinsi Jawa Tengah, Indonesia, yang menjadi enklave dari Kabupaten Semarang. Kota Salatiga terletak 49 kilometer di sebelah Selatan Kota Semarang dan 52 kilometer di sebelah Utara Kota Surakarta, serta berada di jalan negara yang menghubungkan antara Kabupaten Semarang dengan kota Surakarta sehingga Salatiga menjadi kota yang memiliki banyak keuntungan terutama di sektor industri UMKM. Kebangkitan pelaku usaha kreatif di Kota Salatiga di tengah-tengah situasi pandemi covid -19 masih sangat terbuka, yakni dengan memanfaatkan peluang pasar digital. Salah satu potensi yang diangkat oleh Tim STIEPARI adalah potensi daya tarik wisata yang ada di kelurahan randuacir. Potensi keunggulan daya tarik, ekonomi kreatif dan juga potensi SDM dalam pengembangannya masih sangat kurang ,sehingga diperlukannya beberapa tahapan pendampingan. Metode atau cara yang digunakan antara lain koordinasi internal dan eksternal dengan melibatkan mitra, FGD di Kelurahan Randuacir , praktek lapangan melalui observasi langsung ke lapangan, dan evaluasi kegiatan. Pengabdian masyarakat STIEPARI ini dilakukan dengan harapan dapat meningkatan pengembangan pariwisata di Kelurahan Randuacir Kota Salatiga.
Pemasaran Produk Daur Ulang dari Bank Sampah untuk Meningkatkan Daya Saing Wirausaha Lokal Yuliamir, Henry; Hadi, Syamsul; Dewi, Idah Kusuma; Rahayu, Enik
Jurnal Pengabdian Masyarakat Bangsa Vol. 3 No. 5 (2025): Juli
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v3i5.2776

Abstract

Artikel ini bertujuan mengkaji secara komprehensif upaya pemberdayaan Bank Sampah sebagai inisiatif pengelolaan sampah berbasis masyarakat yang berkelanjutan, dengan fokus utama pada peningkatan kapasitas produksi produk daur ulang dan optimalisasi strategi pemasaran. Metode pelaksanaan melibatkan serangkaian pelatihan teknis terkait pengolahan dan pemilahan sampah agar menghasilkan produk daur ulang berkualitas tinggi, disertai dengan penguatan infrastruktur pendukung yang meliputi penyediaan peralatan dan fasilitas yang memadai. Selain itu, penguatan aspek pemasaran dilakukan melalui pelatihan pemasaran digital, pengembangan branding produk, serta pemanfaatan platform media sosial untuk memperluas jangkauan pasar. Evaluasi keberhasilan program diukur melalui indikator kuantitatif berupa peningkatan partisipasi masyarakat lebih dari 30%, peningkatan kapasitas pengelolaan sampah sekitar 50%, dan kenaikan penjualan produk minimal 25% dalam kurun waktu enam bulan. Hasil pengabdian menunjukkan keberhasilan yang tidak hanya terwujud pada aspek teknis dan ekonomi secara signifikan, tetapi juga pada peningkatan kesadaran ekologis yang memotivasi komunitas untuk mengadopsi pola hidup ramah lingkungan secara berkelanjutan. Dengan demikian, pendekatan holistik yang mengintegrasikan edukasi, pelatihan teknis, serta pemasaran strategis menjadi kunci penting dalam mewujudkan pemberdayaan masyarakat dan lingkungan melalui Bank Sampah. Rekomendasi lanjutan meliputi perlunya dukungan berkelanjutan dalam penyempurnaan kapasitas, pengembangan jaringan kemitraan, dan inovasi pemasaran untuk memperkuat dampak positif program ini di masa depan.
ONLINE CUSTOMER REVIEW DAN KONTEN MARKETING DALAM PLATFORM TIKTOK PADA KEPUTUSAN PEMBELIAN PRODUK Aba Yayit Al Bustomi; Henry Yuliamir; Idah Kusuma Dewi
Journal of Innovation Research and Knowledge Vol. 5 No. 3: Agustus 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Both marketing information and online customer reviews have a big impact on consumer decision-making. The purpose of this study is to ascertain and investigate the degree to which online customer evaluations and TikTok marketing content influence consumers' product selections. Because this study takes a quantitative approach, data were gathered via questionnaires, literature studies, and observation. One hundred Ungaran respondents made up the study's sample. Two factors related to purchase decisions the marketing content variable and the online customer review variablewere computed in the t-test computation. These two values show that the purchase choice variable is influenced by both of these factors. Additionally, the results of the F test show that the marketing material variable and online customer reviews both simultaneously influence the decisions of product buyers
Peran Lingkungan Kerja Fisik dan Non-Fisik dalam Meningkatkan Kualitas Pelayanan Hotel Muttaqin, Fatkhu Rijal; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 1 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i1.2653

Abstract

This article aims to analyze the influence of work environment and service quality on customer satisfaction in the hospitality industry. The focus of the study is how work environment factors, both physical and non-physical aspects, and service quality contribute to the level of customer satisfaction. The theoretical approach uses concepts from human resource management and service quality management. Data were collected through a survey of 316 hotel customer respondents and analyzed using multiple linear regression. The results of the study indicate that the work environment has a positive and significant influence on customer satisfaction, where a conducive work environment improves employee performance, which has an impact on a better customer experience. In addition, service quality also plays an important role in creating customer satisfaction, especially in terms of reliability, responsiveness, assurance, empathy, and adequate hotel facilities. However, the R² value of 32.6% indicates that there are other factors that have not been studied, such as price, promotion, customer loyalty, and hotel brand image, which also affect customer satisfaction. This study concludes that improving customer satisfaction in the hospitality industry needs to be done comprehensively by considering various aspects that affect the guest's stay experience.
Pengaruh Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan Bali, Santi Handayani; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 1 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i1.2649

Abstract

This article aims to analyze the effect of service quality and price on customer satisfaction at Supermarket Laris Bawen. The focus of this study is to understand the extent to which service quality and price can increase satisfaction and build customer loyalty. The approach used is a quantitative method with a survey technique through a questionnaire distributed to customers. Data were analyzed using multiple linear regression to test the relationship between variables. The results showed that service quality, which includes employee friendliness, speed of service, and comfort of facilities, has a positive and significant effect on customer satisfaction. Competitive prices, comparable to the benefits received, as well as discount and promotion programs also contribute to increasing customer satisfaction and loyalty. Reliability tests show that all research instruments have a Cronbach's Alpha value above 0.7, which indicates a good level of reliability. This study concludes that improving service quality and implementing appropriate pricing strategies are key factors in increasing customer satisfaction and competitiveness of supermarkets. The practical implications of these findings suggest that supermarket management needs to prioritize employee training to improve friendliness and service, as well as develop competitive pricing strategies and attractive promotions to retain customers. However, this study has limitations in terms of limited regional scope and customer characteristics, so the results cannot be generalized widely. Further research is recommended to include additional variables and a wider range of respondents to obtain a more comprehensive understanding
Penerapan Manajemen Kualitas Pelayanan untuk Meningkatkan Kepuasan Pelanggan Lahagu, Artatina; Yuliamir, Henry
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 1 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i1.2655

Abstract

This article aims to analyze the influence of service quality and service quality management on customer satisfaction in restaurants. The theoretical basis used includes the Servqual model as a framework for measuring service quality and cognitive dissonance theory to understand customer satisfaction. Service quality is measured through the dimensions of service speed, staff friendliness, cleanliness of the place, and comfort of the atmosphere. In contrast, service quality management refers to the implementation of quality standards, service evaluation based on customer feedback, employee training, and quality control systems.Data were collected through a survey with a comprehensively designed questionnaire, involving 206 restaurant customers as samples. Data analysis employed multiple linear regression to assess the simultaneous influence of each variable on customer satisfaction.  The results showed that service quality and service quality management both had a positive and significant influence on customer satisfaction. In particular, service speed and implementation of quality standards had the greatest influence in the regression model. This finding confirms that improving these aspects can effectively increase the level of customer satisfaction, which has an impact on customer loyalty and the potential for positive recommendations.  Therefore, restaurants are advised to develop strategies to improve service quality and implement an effective quality management system to maintain competitiveness and business sustainability in the culinary industry.
Co-Authors Aba Yayit Al Bustomi Agustin, Silvi Dwi Alleta Dewi Maria Ani Puspitasari Anisa Eka Khatarina Ardhian Ayu Hardiani, Wenefrida Arum, Desta Puspita Aswan, Mukhamad Kholil Bali, Santi Handayani Bambang Guritno Bambang Guritno Bayu Ade Prabowo Berkat Junius Gea Bima Prahar Adilase C. Susmono Widagdo Cholisatul Husnah Claudius Dharu Aji Wicaksono Dakhi, Berlian Denik Risyanti, Yustina Dewi, Idah Kusuma Dwi Anggraini Edy Priyanto Edypriyanto Edypriyanto Eka Rahmawati Eni Rahayu Eni Rahayu Eni Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Enik Rahayu Ernawati Ernawati Faizal Ali Galuh Aditya Galuh Aditya Ganda Subrata Gisso, Tirsa Gowasa, Winda Haniek Listyorini Hardiani, Wenefrida Ardhian ayu Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya Hendrajaya, Hendrajaya Heru Yulianto Hulu, Eben Hejer Idah Kusuma Idah Kusuma Dewi Julian Andriani Putri Keylla Nursita Dwi Ayunda Khotimah, Aulia Khusnul Lahagu, Artatina Lina Lina Marhendi, Mengku Maria TH, Alleta Dewi Mariatul Qibtiyah Mehdy, Rizal Ady Muhammad Khanif Ismail Muhammad Noor Cholis Mungawanah, Ngaliyatul Mursidah Mursidah, Mursidah Mustafidah, Mustafidah Muttaqin, Fatkhu Rijal Nicolas Kevin Sulistyawardhana Nicolas Kevin Sulityawardhana Nina Mistriani Ninuk Subandyah Palupiningtyas, Dyah Prabowo, Bayu Ade Putra, Muhammad Azhar Putri, Julian Andriani Rahayu, Enik Rahmawati, Lely Oktavia Raihanafa, Indira Ray Octafian Renny Apriliyani Renny Aprilliyani Renny Aprilliyani   Risyanti, Yustina Denik Riyanto, Agung Roziqin, Fatkhur Safitri, Dona Ayu Samtono . Samtono Samtono Satato, Yuniarto Rahmad Septa Intiar Septian, Bagus Agil Septiany, Pupus Atika Setyaningtyas, Margaretha Sis Budiyono Slamet . Soegiarto, Kevin Sukrisno Sukrisno Sulistiowati, Dewi Sunarko, Isnu Hadi Supriyadi, Andhi Susmono Widagdo Suwarti, Suwarti Syamsul Hadi Syamsul Hadi Syamsul Hadi Syamsul Ph.D M.A. Hadi Tegar, Muhammad Trenggono Trenggono Tri Maryani Tri Maryani Tuti Lutfi Pauziah Tutik Tutik Umar Abdul Jabbar Umar Abdul Jabbar Wau, Novrianti Wenefrida A.A Yuniarto Rahmat Satato Yuniarto Satatoe R Zalukhu, Eman Wardin