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Karundeng, Deby Rita
Universitas Gorontalo
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Brand Image Impression on Customer Satisfaction Aston Gorontalo Hotel & Villas Bening , Ghina Gerimis; Karundeng, Deby R.; Suyanto , Moh. Afan
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 3 No. 2 (2023): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v3i2.150

Abstract

This study aims to obtain impressionsBrand Image For ASTON Gorontalo Hotel & Villas Customer Satisfaction which includesBrand Identity, Brand Personality, Brand Association, Brand Benefit and Competence, Brand Attitude and Behavior. The research method used in this research is descriptive qualitative. Data collection techniques using interviews, observation and documentation studies. The research results show that Fourth variabel is Brand Identity, Brand Personality, Brand Identity, Brand Personality effect on customer satisfaction whereasBrand Association does not significantly affect customer satisfaction. Customer Satisfaction Obtained of service especially for friendly employees. Customers also recommend ASTON Gorontalo for a place to stay in Gorontalo.
The Influence of Emotional Intelligence, Job Competence, Education Level, Work Motivation, and Understanding of Good Governance on the Performance of Employees in the Inspectorate Unit of Pohuwato District Daud, Nurhan; Paramata, Moh. Rolli; Suyanto, Moh. Afan; Karundeng, Deby R.
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 3 No. 2 (2023): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v3i2.152

Abstract

The purpose of this study was to determine the effect of emotional intelligence, work competence, education level, work motivation and understanding of good governance on the performance of individual employees of the Pohuwato District Inspectorate. The data collection method used in this study was to distribute questionnaires which were measured using a Likert scale. The analytical method used is quantitative analysis with multiple linear regression models. The results showed that (1) emotional intelligence has a significant positive effect on performance. (2) Work competence has no effect on performance (3) Education level has no effect on performance. (4) Work motivation has a positive effect on performance. (5) The understanding of good governance has no effect on the performance of the Pohuwato Regency Inspectorate Work Unit Employees.
Service Strategy for Higher Education Service Institutions Region XVI Gorontalo Laliyo, Surajuddin; Usu, Idrus; Yakup, Yakup; Karundeng, Deby R.
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 3 No. 2 (2023): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v3i2.153

Abstract

The research objective was to determine the role of the XVI Gorontalo Higher Education Service Institutions in implementing service strategies for improving the management quality of private tertiary institutions, especially in terms of internal and external service strategies and managerial roles in improving the quality management performance of private tertiary institutions within the XVI region Higher Education Service Institutions. Gorontalo. The analytical method uses a technical SWOT analysis. The results of the study show that the Higher Education Service Institution (LLDIKTI) as a facilitator through its services can bring together various supporting interests. Education, Student and Academic Staff, Research and Community Service and Other Supporting Programs that put quality demonstrations that intersect with the interests of the business world and industry through the Merdeka Belajar program and the independent campus.
The Influence of Service Quality Affects Public Satisfaction Towards Police Image in Driving License Issuance at Boalemo District Police Traffic Unit Karundeng, Deby R.; Suyanto, Mohamad Afan; Usu, Idrus; Mile, Kisran
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 4 No. 1 (2024): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v4i1.231

Abstract

This study aims to investigate and analyze the impact of service quality on public satisfaction with the police image in the issuance of driver's licenses (SIM) at the Traffic Police Unit of Boalemo District Police. Through path analysis involving 100 respondents regarding SIM services at the Boalemo District Police, the findings indicate that service quality significantly influences the police image. Service quality also significantly affects public satisfaction, while the police image also significantly influences public satisfaction. Additionally, service quality indirectly influences public satisfaction through the mediating variable of the police image.
Work Loyalty, Communication, and Supervision Their Influenc on Work Ethic and Performance of Police Members in the Criminal Investigation Unit of the Bone Bolango Police Resort Ibrahim, Meimoon; Yakup, Yakup; Karundeng, Deby Rita; Abdillah, Mohamad Rizal
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 4 No. 1 (2024): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v4i1.232

Abstract

The aim of this study is to analyze the influence of job loyalty, communication, and supervision on the work spirit and performance of members of the Criminal Investigation Unit (Satuan Reserse dan Kriminal) of Bone Bolango District Police. The population of the study consisted of 127 respondents selected using a census method. The analytical technique used to address the research problem and test hypotheses was Path Analysis, aided by Statistical Product Service Solution (SPSS) and Lisrel software for data analysis. The findings of this research are as follows: (1) job loyalty has a positive and significant direct effect on work spirit, (2) communication has a positive and significant direct effect on work spirit, (3) supervision has a positive and significant direct effect on work spirit, (4) job loyalty has a positive and significant direct effect on performance, (5) communication has a positive and significant direct effect on performance, (6) supervision has a positive and significant direct effect on performance, (7) work spirit has a positive and significant direct effect on performance, (8) job loyalty has a positive and significant indirect effect on performance through work spirit, (9) communication has a positive and significant indirect effect on performance through work spirit, (10) supervision has a positive and significant indirect effect on performance through work spirit.
The Influence of Ease of Use, Trust, and Information Quality on the Decision to Use Online Hydrological Data at the Sulawesi II River Basin Agency Karundeng, Deby R.; Suyanto, Moh. Afan; Yakup, Yakup; Djafar, Asri
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 4 No. 2 (2024): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v4i2.235

Abstract

This study aims to analyze the influence of trust, ease of use, and information quality on the decision to use online hydrological data at the Sulawesi II River Basin Agency. The sampling method was carried out through accidental sampling at the Sulawesi II River Basin Agency office in Gorontalo. Multiple linear regression analysis indicates that ease of use and trust insignificantly affect the decision to use hydrological data, while information quality has a significant positive influence. These results underscore the importance of information quality in influencing decisions regarding the use of online public services.
Pengaruh Psikologi Konsumen, Kepercayaan, Dan Fasilitas Terhadap Keputusan Konsumen Pengguna Jasa Pada Badan Layanan Umum Unit Pengelola Bandara Udara Djalaludin Gorontalo Usu, Idrus; Yakup, Yakup; Karundeng, Deby Rita; Hariansyah, Muh. Khaerul Annas
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 3 No. 1 (2024): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v3i1.1508

Abstract

This research aims to determine and analyze the influence of consumer psychology on facilities and trust on the decision to use air transportation services at the Djalaludin Gorontalo Airport Management Unit Public Services Agency. The quantitative method used in this research is multiple linear regression analysis to analyze the influence of the independent variable on the dependent variable. The research results show that consumer psychology has a positive and significant influence on consumer decisions. Strong consumer psychology will increase the speed of consumer decision making. Trust has a positive and significant effect on consumer decisions. If consumer trust is high in the company, consumer decisions will be faster. Facilities have a positive and significant influence on consumer decisions. The completeness of the facilities will speed up consumers' decisions in choosing which services to use.
Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan, Dan Citra Merek Terhadap Keputusan Menggunakan Transportasi Udara Lion Air Pada Bandar Udara Jalaluddin Gorontalo Karundeng, Deby Rita; Suyanto, Mohamad Afan; Lamuda, Ilyas; Tolah, Trisnawaty Ismael
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 3 No. 1 (2024): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v3i1.1589

Abstract

This research aims to determine and analyze the influence of service quality, customer satisfaction, and brand image on the decision to use air transportation with Lion Air at Djalaluddin Gorontalo Airport. The sample consisted of 99 Lion Air air transportation users, all of whom were respondents using a multiple linear regression analysis model. Based on the analysis results, it is indicated that Service Quality has a positive and significant effect on the Decision to Use Lion Air Air Transportation, Customer Satisfaction has a positive and significant effect on the decision to use Lion Air air transportation, Brand Image has a positive and non-significant effect on the Decision to Use Lion Air Air Transportation, and Service Quality, Customer Satisfaction, and Brand Image have a positive and significant effect on the Decision to Use Air Transportation with Lion Air at Djalaluddin Gorontalo Airport.
Influence of Quality, Procedures, and Service Facilities on Community Satisfaction with Hydrological Data Services at the Sulawesi II Gorontalo River Basin Center Karundeng, Deby Rita; Suyanto, Mohamad Afan; Mokoagow, Arsin
International Journal of Multidisciplinary Approach Research and Science Том 2 № 02 (2024): International Journal of Multidisciplinary Approach Research and Science
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/ijmars.v2i02.625

Abstract

This research aims to determine and analyze the influence of service quality, service procedures and service facilities on community satisfaction with hydrological data services at the Sulawesi II Gorontalo River Regional Office. The multiple linear regression quantitative analysis model is used to analyze the influence of the independent variable on the dependent variable. The research results show that overall service quality, service procedures and service facilities influence public satisfaction, but for service quality the influence is not that significant. This shows that increasing community satisfaction is jointly influenced by service quality, service procedures and service facilities.
PERAN BUDAYA KERJA, PELATIHAN DAN KOMPETENSI DALAM PENGELOLAAN KEARSIPAN PADA KANTOR BALAI WILAYAH SUNGAI SULAWESI II GORONTALO Usu, Idrus; Yakup, Yakup; Karundeng, Deby Rita; Podungge, Fatmawaty
Bisnis-Net Vol 7, No 1: JUNI 2024
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/bn.v7i1.4343

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis pengaruh peran budaya kerja, pelatihan dan kompetensi dalam manajemen kearsipan pada kantor bagian sungai Sulawesi II Gorontalo. Populasi penelitian adalah 97 responden menggunakan metode sensus. Teknik analisis yang digunakan untuk menjawab permasalahan penelitian dan uji hipotesa adalah analisis regresi ganda dengan bantuan perangkat lunak SPSS yang digunakan untuk menganalisis data. Penemuan dari studi ini adalah (1) budaya kerja mempunyai efek positif dan signifikan terhadap manajemen kearsipan, (2) Pelatihan kerja mempunyai efek positif dan signifikan terhadap manajemen kearsipan (3) kompetensi mempunyai efek positif dan signifikan terhadap manajemen kearsipan. 
Co-Authors Abd. Rahman Danial Abdillah, Mohamad Rizal Abdul Gofur Abdul Gofur Abdullah, Julie Abdullah, Yunita Damayanti Ade Suhara Afan Suyanto , Mohamad Afan Suyanto, Mohamad Ahmad Sopyan Ahmad Sopyan Andi K Paerah Anggita Permata Yakup Arnice Malanuwa Ayub Rasid Bachtiar Bachtiar Badaruddin Barmin Rahmat Yusuf Basole, Susan Bening , Ghina Gerimis Brandes, Iswan Cakranegara, Pandu Adi Daniel Happy Putra Daud, Ismet Daud, Nurhan Dhety Chusumastuti Djafar, Asri Dwi Yanto Abas Elfrida Ratnawati Endrawati, Titin Fauzia Rukmana Poha Ferawaty Mbuinga Firman Dera Gani, Roydah Haidar Rizki Suaiba Hariansyah, Muh. Khaerul Annas Hasan, Fony Hasan, Wahyudin Hasanuddin Hasanuddin Hasanuddin Hendra Hendra Herlinda Mansur Hunowu, Zet Husain, Lukman Is Ibrahim, Meimoon Ibrahim, Meimoon Idris Pakaya Idrus Usu Idrus Usu Isa, Nirwan Ismail, Silveny Julie Abdullah Julie Abdullah Juniawan Mandala Putra Junus , Onong Kalzum R Jumiyanti Kespandiar, Tengku Laliyo, Surajuddin Lamuda, Ilyas Lutfi Madjid M, Muh Akmar Mahludin H. Baruwadi Makuta, Erwin Malik , Amas Bin Masiaga, Novaliastuti Mbuinga, Ferawaty Mile, Kisran Moh Afan Suyanto Moh Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Arif Novriansyah Moh. Jamal Moodoeto Moh. Rolli Paramata Mohamad Afan Suyanto Mohamad Afan Suyanto Mohamad Afan Suyanto Mohamad Afan Suyanto Mohamad Taufik Hiola Mokoagow, Arsin Mulyana Machmud Musran Munizu Nismawaty S. Pahrun Nofirman, Nofirman Novaliastuti Masiaga Nurbiya Tengkeran Nurhayati Husain Nurhayati Umar Djafar Olfin Ishak Podungge, Fatmawaty Pratama, Dody Putra, Juniawan Mandala Rahman, Stephany Rasid, Ayub Usman Rasid, Ayub Usman Ratno A. Entengo Raudya Setya Wismoko Putri Reynaldi Tresnadjaja Riflan Buluati Roydah Gani Safril, Sandi Sasmita Rohizah Setiawan Silviana Taniu Sriwahyuni Mooduto, Yuyun Suaiba, Haidar Rizki Suhara, Ade Sukmayadi Sukmayadi Sukmayadi Suyanto , Moh. Afan Suyanto, Moh. Afan Suyanto, Moh. Affan Suyanto, Mohamad Afan Tamahiwu, Rizki Tolah, Trisnawaty Ismael Tresnadjaja, Reynaldi Usman Rasid, Ayub Wardana, Miko Andi Yakup Parto Yakup Yakup Yusniarti Mustafa Yuyun Sriwahyuni Mooduto