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All Journal Jurnal Pendidikan Kewarganegaraan Undiksha Journal of International Law JURNAL KEBANGSAAN Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Mantik Jurnal Sosial Humaniora Sigli Journal Informatic, Education and Management (JIEM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences AT-TIJARAH: Jurnal Penelitian Keuangan dan Perbankan Syariah Indomera : Jurnal Magister Manajemen Biokultur Jurnal Ekonomi Mejuajua INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Kajian Islam Modern Amkop Management Accounting Review (AMAR) Lentera Jurnal Pengabdian Masyarakat Nusantara INSPIRING LAW JOURNAL Journal of Education, Linguistics, Literature, and Art Singkite Journal
Chairul Bariah
Dosen FE Universitas Almuslim Bireuen - Aceh
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DAMPAK KUALITAS PELAYANAN, RESPONSIVITAS, DAN KECEPATAN LAYANAN TERHADAP KEPUASAN MASYARAKAT DALAM PEMENUHAN KEBUTUHAN DARAH PADA PMI KABUPATEN BIREUEN - ACEH Saputra, Edi; Bariah, Chairul; Zalikha, Zalikha; Murni, Murni
IndOmera Vol 7 No 13 (2026): indOmera, Maret 2026
Publisher : LPPM-UNIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55178/idm.v7i13.605

Abstract

The need for blood in the community continues to increase, so the Indonesian Red Cross (PMI), which serves as a blood provider, actively works from time to time. Public satisfaction in meeting blood needs requires the PMI to improve service quality, responsiveness to requests, and speed of service. This study aims to analyze factors related to public satisfaction served by the PMI Bireuen Regency Branch. The study was conducted using a satisfaction survey of 97 people in need of blood at the PMI Bireuen Regency Branch using purposive sampling. The study employed a quantitative associative research method and data analysis using a structural (path) model. The results revealed that: (1) service quality, responsiveness, and speed of service are causally related and have both direct and indirect impacts on public satisfaction. Service quality was 58.6%, responsiveness was 56.02%, and speed of service was 65.77%. (2) Simultaneously, service quality, responsiveness, and speed of service contributed significantly and positively to public satisfaction in meeting blood needs, amounting to 65.3%.
Co-Authors Abdul Abdul Majid Asrida Asrida, Asrida Bancin, Dedi Bunaiya, Bunaiya Dina Hendiyani Edi Saputra Edi Yunara Emalia Ariska Erlinda Erlinda Fadhilah, Laina Fakhrul, Habibi Fitria Hamda, Erna Hamda, Erna Fitriani Harley Agustian Haryani Haryani Hayanuddin Hayanuddin Hayanuddin Safri Hendiani, Dina Hendiyan, Dina Ilham Ilham Imanda, Riska Irne Aryanie Iskandar Aziz Iskandar Iskandar Iwan Fajri Jamil, Muhammad Safwan Jasmadi Jasmadi, Jasmadi Jelly Leviza Lasri Lasri Lia Sautunnida Lubis, Ainun Syuhadah Madiasa Ablisar Mai Simahatie Makawiyah, Makawiyah Maylisna M, Ira Maylisna, Ira Miranda, Hendra Mirza Mirza Muhammad Ferdiananda Chadafi Muhammad JAMIL Murni Murni Musrizal, Musrizal NINGRUM NATASYA SIRAIT Nurjannah Nurjannah Nurjannah Nurjannah Nurul Maulida, Nurul Rahmi Rahmi Rambe, Akbar Hamdani Ratna Dewi Ridayani Ridayani Ridayani, Ridayani Ridho Matondang, Husnul Rosalinda Rosalinda Samad, Yusuf A Saprijal Saprijal, Saprijal SE, Aprimana Setiawaty, Sri Sri Yanna Susila, Ayu Hutami Sutoyo Sutoyo Sutoyo Sutoyo Sutoyo syahriani, endang Taufiqurrohman, Cecep Utami, Anta Rini Win Konadi Yana, Sri Yuni Maulizar Z, Rizwan Zainuddin Iba Zalikha Zalikha Zulkarnain, Riswan Zuriani Ritonga Zuriani Ritongan Ritongan