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All Journal Emerging Science Journal JUTIK : Jurnal Teknologi Informasi dan Komputer JURNAL PENDIDIKAN TAMBUSAI Journal Of Management Science (JMAS) Jurnal Mantik Jurnal Dharma Duta Jurnal Ilmiah Profesi Pendidikan Enrichment : Journal of Management Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Cahaya Mandalika Jurnal Agrimanex: Agribusiness, Rural Management, and Development Extension Berajah Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Siwayang Journal: Publikasi Ilmiah Bidang Pariwisata, Kebudayaan, dan Antropologi Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Jurnal Abdi Masyarakat Jurnal Ilmiah Pariwisata dan Bisnis Jurnal Ilmiah Ilmu Terapan Universitas Jambi Journal of Artificial Intelligence and Digital Business SATUKATA: Jurnal Sains, Teknik, dan Studi Kemasyarakatan Innovative: Journal Of Social Science Research Journal of Business on Hospitality and Tourism Jurnal Pengabdian Masyarakat dan Riset Pendidikan Sharia Economic and Management Business Journal (SEMBJ) Journal of Innovative and Creativity Jurnal Penelitian Pendidikan Indonesia Society Jurnal Ragam Pengabdian TRJ (Tourism Research Journal) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Widya Katambung Jurnal Filsafat Agama Hindu Brilliant International Journal of Management and Tourism Jurnal Pengabdian Kepada Masyarakat Indonesia Sinov : Media Informasi Penelitian Kabupaten Semarang
I Made Darsana
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MERANCANG INOVASI MODEL PELATIHAN FOOD AND BEVERAGE SERVICE BERBASIS KOMPETENSI DI LEMBAGA PELATIHAN KERJA (STUDI KASUS DI LPK DENPASAR) Ida Bagus Nyoman Weda; I Made Darsana; Agus Made Yoga Iswara
Berajah Journal Vol. 6 No. 2 (2026): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v6i2.361

Abstract

The tourism industry plays a strategic role in the economic development of Bali, particularly through the accommodation and food and beverage sectors, which contribute significantly to the region’s Gross Regional Domestic Product. The growth of the hospitality sector requires the availability of a workforce with professional competencies that align with industry standards. However, previous studies indicate a competency gap between graduates of vocational training institutions and the actual needs of the hospitality industry, particularly in the field of Food and Beverage Service (FBS). This study aims to analyze the existing FBS training model implemented in Job Training Institutions (Lembaga Pelatihan Kerja/LPK) in Denpasar, identify competency gaps between training outcomes and industry requirements, and develop an innovative competency-based training model that is more responsive to the dynamics of the hospitality industry. This research employs a qualitative approach using a case study method. Data were collected through in-depth interviews, participant observation, Focus Group Discussions, and document analysis involving training institution managers, instructors, trainees, and representatives from the hospitality industry. Data analysis followed the interactive model of Miles, Huberman, and Saldaña, including data condensation, data display, and conclusion drawing and verification. The findings reveal that the FBS training model implemented in LPK Denpasar has adopted the principles of competency-based training with a dominant proportion of practical learning and a curriculum referring to the Indonesian National Work Competency Standards (SKKNI). Nevertheless, the training model remains primarily oriented toward meeting basic competency standards and has not been fully integrated with the dynamic operational demands of the hospitality industry. The study also identifies competency gaps in both technical and soft skills that affect graduates’ job readiness. In response to these findings, this research proposes a Best Practice CBT Model that integrates the Competency-Based Training approach, the ADDIE instructional design framework, and the link-and-match principle with industry. The proposed model is expected to enhance graduates’ job readiness and strengthen the effectiveness of vocational training in the hospitality sector.
Perancangan Model Strategis Pengembangan Desa Wisata Sangeh: Optimalisasi Potensi Lokal untuk Mewujudkan Pariwisata Berkelanjutan yang Berdaya Saing Surya Wijaya, Nyoman; Darsana, I Made
SIWAYANG Journal: Publikasi Ilmiah Bidang Pariwisata, Kebudayaan, dan Antropologi Vol. 5 No. 1 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/siwayang.v5i1.4675

Abstract

The development of Sangeh Tourism Village faces strategic challenges arising from unequal tourism development across Badung Regency and the increasing phenomenon of overtourism in South Badung. Although endowed with strong natural and cultural potential, Sangeh has not yet been optimally managed, particularly in terms of governance, promotion, and the integration of cultural values into its tourism products. This study aims to formulate development strategies to establish Sangeh as a sustainable cultural tourism village and to design a management model that integrates economic, social, cultural, and environmental dimensions. The research employs a qualitative-descriptive approach through field observations, in-depth interviews, and a review of relevant regulations on tourism village development. The findings reveal that institutional strengthening, cultural-based product innovation, digital promotion, and multi-stakeholder collaboration are key strategies to enhance the village's competitiveness. Additionally, the proposed sustainable tourism village development model emphasizes a balanced approach to community empowerment, cultural preservation, environmental protection, and local economic growth. These results are expected to serve as a reference for government bodies, tourism village managers, and stakeholders in designing sustainable development policies and programs for Sangeh Tourism Village.
Ceramah Mempertahankan Suasana Lingkungan Hijau yang Berkelanjutan Kepada Pegawai Green School Nyoman Surya Wijaya; Ni Putu Herni Susanti; I Made Budiarsa; I Made Darsana
Jurnal Ragam Pengabdian Vol. 2 No. 2 (2025): Mei-Agustus "The Role of Community Service in Increasing Children's Educational
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/993w1273

Abstract

This Community Service provides a deeper understanding of the Management and the ranks of teaching staff and employees in the Green School environment, under the auspices of the Kulkul Foundation. The problem faced is maintaining the sustainability of the green environment in a climate change situation as well as the use of surrounding natural resources for environmentally friendly energy. Based on the problems faced by the Kulkul Foundation, the Applied Doctoral Program in Tourism Business of the Institute of Tourism and International Business, through the Post-Director provides knowledge to overcome the problems faced. The purpose of this Community Service is to improve the ability and knowledge of all ranks of Green Schools in maintaining and managing the green environment in a sustainable manner.
Kinerja Staf Organisasi dan Kepuasan Tamu dalam Industri Pariwisata di Indonesia Witarsa Witarsa; I Made Darsana; I Made Sudjana; Wamaungo Juma Abdu
Society Vol 10 No 1 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i1.372

Abstract

The waiter’s role is of great importance in the smooth operation of a restaurant business within the tourism industry. Thus, it is necessary to critically examine the waiter’s performance concerning guest satisfaction in a tourism organization. In the case of this study, a waiter not only performs the role of a waitress but is also tasked to become an ambassador within the sector. Taking Warung Mesari in the context of this study, waiters must display good hospitality in welcoming visitors and introducing and preserving the restaurant’s image. Based on this view, the present study looks at the performance of waiters as a way to contribute to the increament in the number of guests satisfied with the services provided by warung Mesari. The research method used is descriptive-qualitative, with data collection techniques in the form of interviews, documentation studies, and observations. This study revealed that: the waiters were able to provide good service and establish good relationships with guests who visited the restaurant; the waiters have done their job successfully; the restaurant has received many positive guest comments from guests; the restaurant also gets repeater guests; and guests who have visited again invite their friends to visit the Warung Mesari restaurant.
Pengaruh Komitmen Organisasi terhadap Perilaku Karyawan Room Service di Industri Perhotelan I Wayan Pantiyasa; I Made Darsana
Society Vol 10 No 2 (2022): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v10i2.493

Abstract

This study aims to determine the effect of organizational commitment on Organizational Citizenship Behavior among room division employees of XYZ Hotels. The research method used was quantitative by collecting data on 45 respondents employed in the room division of XYZ Hotels. This was coupled with the use of questionnaires and literature studies. The data were analyzed with descriptive statistics and simple linear regression. The findings of this study show that organizational commitment provides a strong and significant influence on Organizational Citizenship Behavior. Therefore, this study concludes that organizational commitment has an effect of 18.6% with a significance of 0.016 on Organizational Citizenship Behavior among room division employees of XYZ Hotels. The correlation coefficient between the two variables is 0.432, which is quite strong.
Integration of Artificial Intelligence and Human Communication in Managerial Decision Making Lilis Yuningsih; Dadang Hermawan; I Made Darsana
Sharia Economic and Management Business Journal (SEMBJ) Vol. 7 No. 2 (2026): Sharia Economic and Management Business
Publisher : Yayasan Darussalam Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62159/sembj.v7i2.2345

Abstract

Background: The development of digital transformation has encouraged modern organizations to utilize artificial intelligence to improve decision-making effectiveness. However, the implementation of AI in organizations still requires the support of human communication to ensure effective information interpretation, organizational coordination, and the quality of managerial decisions. This study aims to analyze the effect of the integration of artificial intelligence and organizational communication on managerial decision-making in hospitality companies in Java and Bali. Method: This study employed a quantitative approach with an explanatory research design. Data collection involved distributing questionnaires to 182 respondents, consisting of managers, supervisors, and professional staff in service, hospitality, education, and digital companies in Java and Bali. Data analysis used multiple linear regression with SPSS. Results: The results of the study indicate that Artificial Intelligence has a positive and significant effect on managerial decision-making with a significance value of 0.000 < 0.05. Human communication also has a positive and significant effect on managerial decision-making with a significance value of 0.001 < 0.05. Simultaneously, artificial intelligence and human communication have a significant effect on managerial decision-making with a coefficient of determination of 64.8%. The results of the study indicate that the integration of AI and human communication is the most appropriate approach in creating an effective decision-making system based on human-centered management in the era of digital transformation. Conclusion: This research provides theoretical contributions to the development of technology communication and digital management studies and provides practical implications for organizations in optimizing the use of AI by strengthening organizational communication.
AKSELERASI DAYA SAING KOPI BANGLI: INTEGRASI TRANSFORMASI DIGITAL DAN STRATEGI KOLABORASI PEMASOK I Made Kartika; I Made Adi Suwandana; I Dewa Gede Putra Sedana; I Made Darsana
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 5 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v5i5.4854

Abstract

The specialty coffee industry in Bangli Regency, particularly Kintamani Arabica Coffee, is currently facing the challenges of the global market in the Fourth Wave Coffee era, which demands traceability and high efficiency. This study aims to analyze the influence of digital transformation and supplier collaboration in improving coffee supply chain capabilities in Bangli Regency, Bali Province. By integrating the Resource-Based View (RBV) and Dynamic Capabilities theories, this study positions technology and strategic partnerships as key drivers of regional competitiveness. The research method used is a quantitative explanatory survey technique with 100 business actors in the coffee supply chain in Bangli Regency. Data were collected through a structured questionnaire and analyzed using Partial Least Squares (PLS) through SmartPLS 4.0 software. The results reveal that digital transformation fundamentally improves operational visibility and agility through real-time data synchronization. In addition, supplier collaboration based on trust and knowledge sharing within the Subak Abian system has been shown to strengthen supply stability and consistent raw material quality. Digitalization also plays a crucial role in strengthening the legitimacy of Geographical Indication (GI) certification through a digital traceability system. Overall, supply chain capabilities act as a strategic mechanism that converts digital and relational resources into sustainable competitive advantage. This study recommends strengthening digital infrastructure in rural Bangli and improving technological literacy among smallholder farmers to minimize information asymmetry in the international market.
MEMBANGUN KEUNGGULAN LAYANAN SERTIFIKASI MELALUI INTEGRASI KAPABILITAS ADAPTIF ORGANISASI DAN KAPASITAS STRATEGIS ASESOR Suwita Yanti, Ayu; Darsana, I Made
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 5 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/sibatik.v5i5.4992

Abstract

This study aims to develop an integrative conceptual model that explains the role of organizational dynamic capabilities and assessors' strategic competencies in improving the quality of certification services in the era of digital transformation. The study uses a systematic literature review approach to synthesize recent studies related to competency, professional certification systems, and digital transformation. The results indicate that certification service quality is a multidimensional construct formed through the interaction of individual competencies, organizational capabilities, and digital transformation. Assessors' strategic competencies, particularly flexibility, reflective capacity, and critical thinking skills, play a crucial role in ensuring the validity and reliability of assessments. Meanwhile, dynamic capabilities enable organizations to continuously adapt to environmental changes, thereby maintaining the relevance and effectiveness of services. Digital transformation serves as an amplifier that increases the efficiency, transparency, and adaptability of the certification process, while strengthening the relationship between individual competencies and organizational capabilities. The integration of these three dimensions produces a conceptual model that provides a comprehensive understanding of certification service quality. This study contributes to expanding the literature by integrating individual, organizational, and technological perspectives and providing a conceptual foundation for the development of a more adaptive and future-oriented certification system.
Pengaruh Citra Destinasi dan Negative Electronic Word of Mouth (Negative E-WOM) terhadap Niat Berkunjung Kembali ke Pantai Kuta, Kecamatan Kuta, Bali Triana Putra, I Nyoman; Darsana, I Made; Made Sabda Nirmala, Bagus
SIWAYANG Journal: Publikasi Ilmiah Bidang Pariwisata, Kebudayaan, dan Antropologi Vol. 5 No. 1 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/siwayang.v5i1.5010

Abstract

This study aims to examine the influence of destination image and negative electronic word of mouth (negative e-WOM) on tourists’ revisit intention to Kuta Beach, Bali. A quantitative approach with explanatory research design was employed. Data were collected through questionnaires from 100 respondents who had visited Kuta Beach and actively used social media, selecting using purposive sampling. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The results reveal that destination image has a positive and significant effect on revisit intention, whereas negative e-WOM has a negative but insignificant effect. The model demonstrates moderate explanatory power (R² = 0.513), no multicollinearity issues (VIF < 5), and good predictive relevance (Q² > 0). These findings indicate that destination image is the primary determinant of tourist loyalty, while the influence of negative e-WOM tends to be contextual and indirect. Practically, this study highlights the importance of improving tourism experience quality, particularly in terms of cleanliness, infrastructure, and comfort, in order to strengthen destination image and enhance tourists’ revisit intention.
Internet of Things (IoT) Utilization to Improve Performance and Productivity of Internal Supply Chain Dadang Hermawan; I Made Darsana; Yana Ernawan
Emerging Science Journal Vol. 4 (2020): Special Issue "IoT, IoV, and Blockchain" (2020-2021)
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/esj-2021-SP1-017

Abstract

The inevitable transformations brought about by the rapidly changing Internet of Things (IoT) impact all aspects of life today, including management and businesses. Specifically, areas of businesses depending mainly on internal supply chain capacity are experiencing a paradigm shift to ensure effective company performance regarding purchases, production, company sales, and product distribution. This shift means that challenges faced by the internal chain supply unit can be solved by adopting and adapting IoT as a new way to minimize work delays and save time. Moreover, IoT automatically leads to performance and productivity increases. Therefore, the present paper aims to justify adopting and adapting IoT applications in Indonesian companies, including retail businesses. Most companies' internal supply chain units face several difficulties during and after the devastating peak of COVID-19, which has led to a total global lockdown. These problems' complexity is exponential and requires innovative ways to solve their prevailing challenges. This study used observation, interview, and documentary research methods through a large-scale survey. The survey obtained the necessary information regarding how companies utilize IoT to improve their performance and productivity without hindering their internal supply chain and production units. The study concluded that the adoption of IoT, if well implemented, leads to a sustainable company and uninterrupted supply chain performance, indicating the proper performance of the organization. Doi: 10.28991/esj-2021-SP1-017 Full Text: PDF
Co-Authors Achmas, Tri Agung Istri Ari Parwati, Anak Agus Made Yoga Iswara Angel Pricilia Pinontoan Ariyanti, Ni Wayan Arun Suwi Arianty, A. A. Ayu Astrama, I Made Atid, Haris Ayu Arun Suwi Arianty, A.A. Ayu Suwita Yanti Bagus Made Sabda Nirmala Bagus Putu Wahyu Nirmala Dadang Hermawan Dadang Hermawan Dadang Hermawan Dapar, Angel Melody Filleony Rut Dewa Putu Kiskenda Erwanda P., Dewa Putu Dwik Suwarnata Triana Eka Sudarmawan, I Wayan Eka Susanti, Luh Eka Wahyu, Gede Elisabeth, Yulya Endrayani, Endrayani Erik Praditya, I Gede Febrianindya, Stephanie Gayatri, Kamisriati Levi Gusti Kade Sutawa Hasibuan, Ezra Maylinda Veronica Hellen Sarita De Lima Hermawan , Dadang I Dewa Gede Putra Sedana I Dewa Made Adi Artha I Gede Arya Juni Arta I Gusti Made Sukaarnawa I Gusti Made Sukaarnawa I Kadek Wahyu Dymas Ananda I Made Bram Sarjana I Made Budiarsa I Made Kartika I Made Suardika I Nyoman Gede Astina I Nyoman Gede Astina, I Nyoman Gede I Nyoman Sudiarta I Nyoman Sudiarta I Putu Arnawa I Wayan Eka Mahendra I Wayan Kartimin I Wayan Restu Suarmana, I Wayan Restu Ida Bagus Ketut Soma Antara Ida Bagus Nyoman Weda JANE, NOVENA Juniarta, Pande Putu Kadek Ayu Ekasan Kadek Fricilya Aryantika Koerniawaty, Franscisca Titing Lilis Yuningsih Linton, Sandi C Made Suka Arnawa, Gusti Made Sukaarnawa, I Gusti Mahendra, Kadek Wahyu Muliadiasa, I Ketut Muliawan, I Nyoman Ni Made Sri Rahayu Ni Putu Herni Susanti Ni Putu Isha Aprinica Ni Putu Lilia Novie Yanny Ni Wayan Yani Ni Wayan Yani Nyoman Surya Wijaya Pambudi, Bondan Pantiyasa, I Wayan Paramitha, Made Widya Priharsini, Ni Kadek Suwi Purnantara, I Made Hadi Putra, I Gede Seadityawan Putra, I Gusti Ngurah Bagus Suarna Putra, I Nyoman Triana Putu Eka Wirawan Putu Sabda Jayendra Rahmania, Ika Ranteg, Noddy Rena Mariani, Ni Wayan Ronald N Girsang Sabat, Yulianto Sapina, Kadek Resa Silitonga, Duma Theresia Siti Fatimah Suardika, I Made Sudjana, I Made Sukaarnawa, I Gusti Made Sundring Pantja Djati Sundring Pantja Djati Suryoningrat, Raden Agus Susanti, Putu Herny Suwarnata Triana, Dwik Suwintari, I Gusti Ayu Eka Suyasa, Pande Made Syakur , Abd Talia, Nova Tardi Edung Theofani Eirine Marlissa Titing Koerniawaty, Francisca Tommy Ferdian Triana Putra, I Nyoman Triana, Dwik Suwarnata Tunjungsari, Komang Ratih Wamaungo Juma Abdu Wardana, Miko Andi Waskito, Putri Satrio Widhyadanta, I Gede Dirga Surya Arya Witarsa Witarsa Witarsa Witarsa Y, Kadek Dwika Prawira Yana Ernawan Yani, Ni Putu Ditha Indra Yani, Ni Wayan Mega Sari Apri Yogi Pratama, I Putu Yuningsih, Lilis