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Ariawan, Ariawan
Universitas Ichsan Gorontalo
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Journal : JHCLS

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Regulatory Barriers to Consumer Protection in Digital Marketplaces Ariawan, Ariawan
Journal of Human Rights, Culture and Legal System Vol. 5 No. 3 (2025): Journal of Human Rights, Culture and Legal System
Publisher : Lembaga Contrarius Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53955/jhcls.v5i3.782

Abstract

The rapid expansion of digital technology has transformed commercial activities from conventional face-to-face interactions into online marketplaces, creating new patterns of consumer vulnerability. Although Indonesia has implemented various regulations through the Consumer Protection Law, the Electronic Information and Transactions Law, and government regulations, existing norms remain unable to address legal risks that arise within digital transactions. This study examines three core issues: first, legal problems and challenges in the implementation of consumer protection for online transactions in Indonesia; second, regulatory differences between Indonesia and Malaysia in governing online buying and selling activities; and third, an ideal policy model for strengthening consumer protection in the digital economy. This research adopts a normative juridical method supported by statutory, conceptual, and comparative approaches. Legal materials are analyzed qualitatively to assess normative gaps and identify reform needs. The study finds three principal results. First, Indonesian regulations remain fragmented, outdated, and unable to accommodate digital-era risks such as information asymmetry, data misuse, and platform liability. Second, Malaysia provides a more comprehensive regulatory framework, particularly regarding transaction validity, business liability, dispute resolution, and sanctions. Third, effective consumer protection requires an integrated reform model that strengthens legal substance, institutional structure, and legal culture to build a more secure, transparent, and equitable digital transaction ecosystem.
Co-Authors A. Djakaria, Rahmat A.A. Ketut Agung Cahyawan W Abdi Fadhlan Abdussamad, Cahya Pradipta Achmad Zahruddin Adeliana Amiruddin Ahmad, Abdul Kadir Aksses Patrick Boike Pane Andreas, Darren Andry Novrianto Anwar, Sitti Meylani Karina Aris Gundara Astrid Ravitasari Blongkod Aufa Mubarok Awwal, Muhammad Al Faridho Aydin Anar Babayev Bakri, Asri Ady Barrulwalidin Barrulwalidin Boy, Three Budy Santoso Bunsal, Srisiana Daniel Daniel Darnawati, Darnawati Daud, Ilzar Dian Dwinasary Ridwan Dina Asrian Lee Cameliana Djeppu, Zulkifli Djumahir Djumahir Dudu, Vebriyanti Eddy Silamat Eddy Silamat Efendi Efendi Efendi Efendi Effendy, Khasan Eka Zahra Solikahan Elfrida Ratnawati Emba Emba Farida Akbarina Fatmah M Ngabito Federico Octaviano B. Felix Pranoto Fitriani Fitriani Frengki Eka Putra Surusa Gaffar, Gaffar Gandarum, Dedes Nur Ghozali Maski Hardi Fardiansyah HARIS HASAN Harry Harry Hastuti Hastuti Hastuti Hastuti Helmi, Teofilus Titus Hery Winoto TJ Hery Winoto Tj Hulukati, Stephan Adriansyah Idris Yunus Ilzar Daud Indah S. A, Indah S. A Jenny Lim Judijanto, Loso Jupri Jupri Jupri Jupri Juriko Abdussamad Karnawi Kamar Kurniawan, Muhammad Sani La Diu Samiu Laminullah, Mohamad Fadel Leonard Arminta Lindari Wau Loso Judijanto M. Yusuf Bahtiar, M. Yusuf Made Sudarma Mashud Mashud Matheus, Juan Mayndarto, Eko Cahyo Muh Fakhrul Kamal Muhammad Anas Muhammad Anas Muhammad Sabir Mustafa Muhammad Sani Kurniawan Muhammad Syafri MUHAMMAD TAUFIK Muhammad Taufik Munandar, Sandi Aris Musafir Musafir Napu, Fithriah Ngabito, Fatmah. M Ni Kadek Ebiyanti Novrianto, Andry Nurhasmi Hasmi Nurhayati Olii Oktoriza, Linda Ayu PA. Andiena Nindya Putri Paputungan, Rikson Pemy Christiaan Prihadiansyah, Alit Nurfatah Rahmisyari Rahmisyari Reny Agustini REYTHER BIKI Riadi Budiman Rinanti, Ade Riri Reftiani Tico Rosmina Hiola Sabatun, Adirahmadi Hi. Samalua Waoma Samiu, La Diu Sandi Prahara Saut Maruli Tua Pandiangan Shinta Rahmani Siti Sya’diah Sjahruddin, Herman Sri Dewi Yusuf ST. HAISAH Steven Humena Suci Soleha, Cita Sudarmanto, Eko Sukmana, Pandji Suwinto Johan Syamsir Syamsir Syamsu Rijal Syamsu Rijal Teguh Aji Saputra Tonny Yuwanda Tri Endar Susianto Triwulandari Nehru Putri Triyuni Soemartono Uli Wildan Nuryanto Vebriyanti Dudu Vengga Vengga Wa Ode Usna Widjaja, Warkianto Yayat Suharyat Yulianti Adam Yulianti Adam Yusuf Yusuf Yusuf Yusuf Yuwanda, Tonny