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The Public Communication Model of the Government of Gorontalo Province as a Strategy for Enhancing Public Trust from a Governance Perspective Supriyanto M. Radjak; Arifin Tahir; Sukarman Kamuli
Ilomata International Journal of Social Science Vol. 7 No. 2 (2026): April 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i2.2136

Abstract

This study examines how the Government of Gorontalo Province operationalizes public communication as a governance strategy to strengthen public trust. While prior studies discuss public communication and good governance normatively, this research contributes by empirically mapping how transparency, participation, responsiveness, and accountability are practiced and interconnected within a provincial government setting. Using a qualitative case study design, data are collected through in-depth interviews with purposively selected informants, non-participant observations, and document analysis. Thematic analysis is applied to identify communication patterns and governance dimensions. The findings show that public communication is predominantly informational, with limited but emerging dialogical elements. Informants perceive that transparency and responsiveness are relatively evident in service delivery, whereas participation and accountability remain largely procedural. Within this case context, these patterns shape public perceptions of openness and fairness, indicating that strengthening dialogical and participatory communication is essential for sustaining public trust in local governance.
EFFECTIVENESS OF THE ELECTRONIC INVESTIGATION MANAGEMENT SYSTEM (E-MP) IN THE GORONTALO POLDA Hendra J. Hasan; Ismet Sulila; Sukarman Kamuli
Journal of Artificial Intelligence and Digital Economy Vol. 1 No. 6 (2024): European Journal of Artificial Intelligence and Digital Economy
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/jaide.v1i6.691

Abstract

This research aims to analyze and describe the effectiveness of the Electronic Investigation Management (E-MP) system at the Gorontalo Regional Police, examining the 5 (five) principles that must be fulfilled in policy effectiveness, namely: Right policy, Right implementation, Right target, Right environment, and Right process. The approach used in this research is qualitative. The research method is descriptive qualitative. Data collection was carried out using interview techniques, observation and documentation studies. The data analysis technique in this research was carried out by data reduction, data presentation and drawing conclusions/verification. The research results show 1) In terms of system accuracy indicators, E-MP has supported the duties and functions of investigations at the Gorontalo Regional Police; 2) The indicator of accuracy in implementing the E-MP system at the Gorontalo Regional Police shows that the system is being implemented properly in accordance with the initial objectives of the E-MP implemented at the Gorontalo Regional Police; 3) The E-MP target accuracy indicator at the Gorontalo Regional Police shows the success of the system with clarity of work targets as planned; 4) The environmental accuracy indicator of the E-MP system at the Gorontalo Regional Police shows that the internal environment is good with interaction between the National Police and the Gorontalo Regional Police through coordination and monitoring. However, the external environment is not yet good, public perception of the E-MP system at the Gorontalo Regional Police is not completely good due to lack of socialization; 5) The indicator of the accuracy of the E-MP system process at the Gorontalo Regional Police shows that the level of E-MP acceptance at the Gorontalo Regional Police is good. Personnel acceptance of E-MP as a useful rule and tool for drug investigations. The Narcotics Directorate and the public, especially suspects, can understand and accept all the rules that have been set. The Narcotics Directorate and the community are ready to be involved in implementing and being part of the implementation of the Electronic Investigation Management (E-MP) system at the Gorontalo Regional Police