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All Journal JURNAL ECONOMIA JAM : Jurnal Aplikasi Manajemen Binus Business Review Widya Cipta : Jurnal Sekretari dan Manajemen JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Journal of Economic, Bussines and Accounting (COSTING) IJEBD (International Journal Of Entrepreneurship And Business Development) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) INTECOMS: Journal of Information Technology and Computer Science Jurnal Manajemen Pemasaran Share : Journal of Service Learning Ultima Management : Jurnal Ilmu Manajemen Business and Finance Journal Jurnal Manajerial Mudir : Jurnal Manajemen Pendidikan International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Madaniya Jurnal Cahaya Mandalika International Journal of Business, Law, and Education International Journal of Health, Economics, and Social Sciences (IJHESS) Margin Eco : Jurnal Ekonomi dan Perkembangan Bisnis EKONOMIKA45 Indonesian Community Journal Jurnal Manajemen Perhotelan Abdimas Indonesian Journal Indonesian Journal Economic Review (IJER) Innovative: Journal Of Social Science Research Journal of Economic Education and Entrepreneurship Studies Equivalent: Jurnal Ilmiah Sosial Teknik Ranah Research : Journal of Multidisciplinary Research and Development Indonesia Journal of Engineering and Education Technology (IJEET) Horizon: Indonesian Journal of Multidisciplinary Edumaspul: Jurnal Pendidikan
Adrie Oktavio
Universitas Ciputra Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

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Pengaruh Persepsi Keamanan dan Kemanfaatan Terhadap Minat Penggunaan Kembali “Book Cabin” Melalui Kepercayaan Sharron Tiffany Nathania; Helen Ayu Margadjie; Adrie Oktavio
Jurnal Manajerial Vol. 12 No. 02 (2025): Jurnal Manajerial
Publisher : Program Studi Manajemen Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/jurnalmanajerial.v12i02.9566

Abstract

Background – The rise of online check-in applications, like 'Book cabin' by Lion Air Group, highlights the need for secure and useful features to build trust and drive reuse intention. Understanding these factors is essential for enhancing user adoption and satisfaction. Aim – This research aims to analyze the influence of trust as a mediating variable of perceived security and perceived usefulness on interest in reusing Book cabin as an online check-in application at the Lion Air Group. Design / methodology / approach – The population in this research were users of the Book cabin application with a sample of 200 respondents. The sampling technique in this research is purposive sampling. Data collection was carried out by distributing questionnaires via Google Form. The data processing method in this study uses Smart-PLS which is used to test the hypothesis. Findings – The findings indicate that perceived security, perceived usefulness, and trust each have a significant positive impact on the intention to reuse the Book cabin application. Additionally, trust serves as an important mediator, strengthening the relationship between perceived security, perceived usefulness, and reuse intention. Research implication – This study contributes to the marketing fields and existing literature by examining the influence of perceived security and perceived usefulness on the intention to reuse an online check-in application. It advances previous research by exploring trust as a mediating factor, providing a deeper understanding of how trust can bridge user perceptions and behavioral intentions in digital travel services. Limitations – This study has several limitations, including the use of cross-sectional data that does not capture long-term behavioral changes and a focus on perceived security and usefulness without considering other factors like perceived ease of use, or e-WOM. Additionally, the sample is limited to users of the Book Cabin application, particularly those from the Lion Air Group. Future research should adopt a longitudinal approach, and expand the sample scope to achieve more comprehensive and generalizable findings.
Pembentukan Customer Loyalty Restoran: Peran Gastronomy Experience, Service Quality, dan Customer Satisfaction Kathleen Alexandra; Jessica Felicia Soesanto; Adrie Oktavio
MARGIN ECO Vol. 10 No. 1 (2026): Margin Eco: Jurnal Ekonomi dan Perkembangan Bisnis
Publisher : LPPM Universitas KH A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/margineco.v10i1.7097

Abstract

The escalation of growth in the culinary industry in the Surabaya region has triggered a significant intensity of competition, making customer retention a crucial issue, especially in the gastronomic restaurant sector. This study is oriented toward examining the impact of gastronomy experience, service quality, and customer satisfaction on customer loyalty. Through a quantitative approach, a purposive sampling technique was applied to involve 180 participants as the research sample. Data collection was conducted using a 5-point Likert scale questionnaire, which was then analyzed using the PLS-SEM method. The research findings demonstrate that customer satisfaction is positively and significantly influenced by gastronomy experience and service quality. In the context of this study, service quality has a stronger influence compared to gastronomy experience. Furthermore, a positive and significant effect was also found in the relationship between customer satisfaction and customer loyalty. The conclusion of this study emphasizes that, based on the perspective of Stimulus-Organism-Response (SOR) Theory in the gastronomic restaurant ecosystem, the formation of customer loyalty is projected to be more dominantly driven through the stimulation of service quality and the perception of customer satisfaction.
The Influence of Involvement and Commitment on Customer Loyalty with the Mediation of Emotional Engagement on Haidilao Hotpot PTC Surabaya Angeline Veronica; Jesslyn Verina; Adrie Oktavio
HORIZON: Indonesian Journal of Multidisciplinary Vol. 4 No. 3 (2026): HORIZON: Indonesian Journal of Multidisciplinary
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/hijm.v4i3.5641

Abstract

This study aims to examine the effect of engagement and commitment on customer loyalty, with emotional engagement as a mediating variable among Haidilao Hotpot PTC Surabaya customers. The study used a quantitative approach with a survey method by distributing questionnaires to 209 respondents who had visited and made purchases at Haidilao Hotpot PTC Surabaya. Respondents were selected using a purposive sampling technique with the criteria of customers who had consumption experience at the restaurant. The research instrument was constructed using a five-point Likert scale to measure the variables of engagement, commitment, emotional engagement, and customer loyalty. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) through the SmartPLS application. The results showed that commitment had a positive and significant effect on emotional engagement and customer loyalty. Emotional engagement was also shown to significantly increase customer loyalty. Conversely, engagement showed a significant negative effect on customer loyalty and had no significant effect on emotional engagement. In addition, emotional engagement successfully mediated the relationship between commitment and customer loyalty, but was unable to mediate the relationship between engagement and customer loyalty. These findings emphasize the importance of relational and emotional aspects in building customer loyalty in the restaurant industry
Analysis of the Effects of Risk Management and Knowledge Sharing on Supervisory Effectiveness Adrie Oktavio; Verina Wijaya; Moses Soediro; Agustinus Nugroho; Rizki Adityaji; Erris Kusumawidjaya
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.765

Abstract

This study examines the effect of risk management and knowledge sharing on supervisory effectiveness at PT Ungaran Sari Garment III, Pringapus 7 Unit. A quantitative approach was applied using data collected from 100 employees selected through a structured sampling technique. The data were analyzed using multiple linear regression with a significance level of 5 percent. The findings show that risk management has a positive and significant effect on supervisory effectiveness, indicating that well-implemented risk identification, assessment, and control procedures support more effective supervision. Knowledge sharing also demonstrates a positive and significant influence, suggesting that the exchange of experience, skills, and work-related information among employees contributes to better coordination and monitoring processes. Simultaneously, both variables strengthen supervisory effectiveness, as reflected in the coefficient of determination (R²) of 51.9 percent, while the remaining variance is explained by other factors not examined in this study. These results are consistent with enterprise risk management and knowledge management perspectives, which emphasize alignment between organizational systems and employee interaction in achieving effective supervision.
AHP-SERVPERF Assessment of Five-Star Hotel Service Quality Using TripAdvisor Reviews in Surabaya Keisya Tifany; Agustinus Nugroho; Adrie Oktavio; Fabiola Leoparjo
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 3 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i3.357

Abstract

Background: Conventional SERVPERF-based hotel service quality assessments often rely on questionnaires, which may lead to midpoint bias, limited engagement, and subjective interpretation. Therefore, online customer reviews offer an alternative data source for capturing authentic service experiences. Objective: This study aims to evaluate service quality in five-star hotels in Surabaya by integrating SERVPERF, Analytical Hierarchy Process (AHP), text mining, sentiment analysis, and the 2-tuple linguistic model. Methods: A total of 1,200 TripAdvisor reviews from five five-star hotels in Surabaya were collected and analyzed. Expert judgments were obtained through AHP to determine the weight of each SERVPERF dimension. Review texts were segmented, classified into SERVPERF dimensions using a Large Language Model, and analyzed using TextBlob sentiment polarity. The results were then integrated into the 2-tuple linguistic model. Results: Tangibles was the most frequently discussed and most positively perceived dimension in customer reviews. However, Reliability received the highest expert-based AHP weight and became the most influential dimension after weighted SERVPERF scoring, followed by Responsiveness, Assurance, Empathy, and Tangibles. Conclusion: The proposed hybrid model provides a more comprehensive and data-driven approach to hotel service quality assessment by combining authentic customer reviews with expert-based weighting. This method helps hotel managers identify priority areas for service improvement more objectively.
Pemberdayaan Kelompok Masyarakat Charitta Perempuan Ardimulyo Melalui Peningkatan Kapasitas Pengolahan Produk Pangan (Kue dan Bakery) Berbahan Lokal Ignatius Ismojo Herdono; Otje Herman Wibowo; Adrie Oktavio; Nanny Setiawardhani; Viony Alexandra Sutopo
Share: Journal of Service Learning Vol. 12 No. 1 (2026): FEBRUARY 2026
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/share.12.1.9-17

Abstract

Pemberdayaan perempuan desa merupakan salah satu upaya strategis untuk meningkatkan kesejahteraan keluarga, memperkuat ketahanan pangan lokal, dan mendorong pembangunan ekonomi berbasis komunitas. Pengabdian masyarakat ini bertujuan untuk menganalisis pelaksanaan Program Pengabdian kepada Masyarakat (PKM) terhadap kelompok Charitta Perempuan di Desa Ardimulyo, Kecamatan Singosari, Kabupaten Malang, yang bergerak dalam produksi olahan pangan lokal. Program ini dilaksanakan menggunakan pendekatan partisipatif, dengan menempatkan anggota kelompok sebagai mitra aktif dalam seluruh tahapan kegiatan, mulai dari persiapan, pelatihan teknis dan manajerial, pendampingan usaha, hingga monitoring dan evaluasi. Hasil pelaksanaan menunjukkan peningkatan kapasitas produksi dari 250–300 donat per bulan menjadi hampir dua kali lipat, diiringi konsistensi kualitas produk yang lebih baik melalui pemanfaatan peralatan semi-modern. Kelompok juga berhasil melakukan diversifikasi produk berbasis bahan lokal, seperti donat pisang, roti singkong, dan brownies ubi ungu, serta meningkatkan identitas produk melalui kemasan berlabel. Aspek manajemen usaha dan pemasaran digital juga mengalami kemajuan signifikan dengan penerapan pencatatan keuangan sederhana, strategi harga, pembagian peran, dan promosi melalui media sosial serta platform e-commerce. Dampak sosial dan psikologis terlihat dari meningkatnya motivasi, kepercayaan diri, dan solidaritas anggota kelompok. Temuan ini menunjukkan bahwa pemberdayaan perempuan desa melalui intervensi terstruktur dan partisipatif tidak hanya berdampak pada aspek ekonomi, tetapi juga memperkuat ketahanan sosial dan pangan lokal, serta membuka peluang bagi ekspansi usaha yang berkelanjutan.
PENGARUH CITRA DESTINASI, KUALITAS PENGALAMAN WISATAWAN, DAN KEPERCAYAAN WISATAWAN TERHADAP NIAT KUNJUNGAN ULANG Christy Widyawati; Adrie Oktavio; Rizki Adityaji; Agustinus Nugroho; Hendra Hendra
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/mqtw7559

Abstract

Penelitian bertujuan menguji secara kuantitatif hubungan struktural antar variabel citra destinasi, kualitas pengalaman wisatawan, kepercayaan wisatawan dan niat kunjungan ulang ke Pantai Widuri Pemalang, melalui pendekatan statistik berbasis SPSS. Metode penelitian menggunakan desain kuantitatif dengan survei kuesioner yang disebarkan kepada 150 responden wisatawan yang pernah berkunjung ke Pantai Widuri Pemalang. Teknik pengambilan sampel dilakukan secara accident sampling. Analisis data mencakup uji validitas, reliabilitas, korelasi, serta regresi berganda. Hasil penelitian menunjukkan bahwa baik secvara parsial mauapun secara simultan citra destinasi, kualitas pengalaman wisatawan, kepercayaan wisatawan dan niat kunjungan ulang ke Pantai Widuri Pemalang. Secara praktis, penelitian ini menegaskan pentingnya meningkatkan citra destinasi Pantai Widuri Pemalang, penguatan kepercayaan wisatawan, serta peningkatan kualitas pengalaman wisatawan untuk menjaga keberlanjutan daya tarik Pantai Widuri Pemalang di tingkat nasional maupun internasional.
Do Family Environment and Entrepreneurship Learning among Students Contribute to Entrepreneurial Interest through Self Efficacy as an Intervening Variable? Andika Isma; M. Yusri; Syamsul Bahri; Indah Wati; Adrie Oktavio
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 6 No. 1: January 2024 - International Journal of Health, Economics, and Social Sciences (IJHESS
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v6i1.4749

Abstract

This study examines the effect of the family environment and entrepreneurship learning on entrepreneurial interest, with self-efficacy as an intervening variable. The method used in this study is a quantitative method. In this study, we also used a survey method with a questionnaire or Koesener as a data collection instrument. The research population consisted of 427 students in the Faculty of Economics and Business majoring in entrepreneurship. The sampling technique used was a proportional random sampling technique, which was calculated using Slovin with a sample size of 84 respondents or 22% of the total population. The research method used in this study was quantitative. This research showed that self-efficacy, family environment, and entrepreneurial learning affect entrepreneurial interest. If students have self-efficacy, a good family environment, and the desire to experience high entrepreneurial learning, this will also increase their interest in entrepreneurship.
INTELLECTUAL CAPITAL AND EXPERIENCE INNOVATION AS CATALYSTS FOR VALUE CO-CREATION: EMPIRICAL EVIDENCE FROM MARRIOTT INTERNATIONAL INDONESIA Ellen Lawrencia Yahya; Sugiarto; Tonny Hendratono; Denis Fidita Karya; Adrie Oktavio
Jurnal Bisnis dan Keuangan Vol 11 No 1 (2026): Business and Finance Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v11i1.8736

Abstract

This study examines the role of experience innovation and intellectual capital in driving value co-creation in luxury hospitality, focusing on Marriott International properties in Indonesia. Grounded in Service-Dominant (S-D) Logic, the research explores both direct and indirect relationships, with actor engagement—at individual, dyadic, and network levels—positioned as a mediating construct. A quantitative approach was applied using data from 92 hotel guests who had stayed at Marriott properties within the past year, analyzed through PLS-SEM. The findings indicate that intellectual capital and experience innovation act as the dual engines of Marriott’s value creation, with intellectual capital as the direct value enabler and experience innovation as the engagement stimulus, activating the dyadic bridge in which the guest and the staff co-produce a meaningful stay. These results highlight that a combination of organizational capabilities and direct service interactions drives value co-creation in luxury hotels. Practically, this research provides luxury hospitality managers with an actionable blueprint to elevate guest experiences by simultaneously investing in staff expertise and designing highly interactive, innovative service encounters. By leveraging both organizational capitals and direct guest-staff engagement, hotels can effectively transform standard stays into deeply memorable, co-created value.
Co-Authors Aat Ruchiat Nungraha Adi Suryaputra Paramita Afrizal Agoes Tinus Lis Indrianto Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Agustinus Nugroho Alek Irawan Triantho Amanda Teonata Andika Dirsa Andika Isma Andini Dwi Kurniawati Angeline Veronica Aria Ganna Henryanto Arie Fitria Asrul Sani Asrul Sani Aurelia Angelica Santoso Bella Aurellia Natalie Chandra, Chelsy Christina Sudyasjayanti Daniel Happy Putra Devi Rahnjen Devi Rahnjen Wijayadne Dewanto Dewanto Diah Fatma Sjoraida Dwi Anna Kristanti Elismayanti Rembe Ellen Lawrencia Yahya Ellen Lawrencia Yahya Ellina Rienovita Endo Wijaya Kartika Endo Wijaya Kartika Erlinawati Situmorang Erris Kusumawidjaya Eugene Katama Angkasa Fabiola Leoparjo Felicia Adeline Gabriella, Annette Guna, Buky Wibawa Karya Hamka Wakkang Harahap, Subur Helen Ayu Margadjie Hendra Hendra Hendra Heppy Sapulete Heriyanto, Carolina Indah Wati Irra Chrisyanti Dewi Ismojo Herdono Ivana Grasielda Iwan Harsono J. E. Sutanto J.E. Sutanto Jessica Felicia Soesanto Jesslyn Verina Joko Sulistyo Joko Sulistyo Karya, Denis Fidita Kathleen Alexandra Keisya Tifany Kezia Kezia Kezia Kezia Purwadi Krismi Budi Sienatra Liestya Padmawidjaja M. Anton Fatoni M. Yusri M. Yusuf Bahtiar Mariaty Saragih Metasari, Rean Michelle Laurent Miftachul Amri Monica Febria Moses Soediro Muhammad Ade Kurnia Harahap Nafarin, Lydia Nanny Setiawardhani Natalia, Erica Destiani Ni Desak Made Santi Dwyarthi Otje Herman Wibowo Prathivi, Maria Dini Gilang Purnomo, Harries Purwadi, Kezia Kezia Rahmah Renanda Fantika Rahman Tanjung Rean Mitasari Rembe, Elismayanti Rizki Adityaji Santosa, Tomi Apra Santoso, Aurelia Angelica Sapulete, Heppy Septa Intiar Sharron Tiffany Nathania Sirait, Evi Steven Gunawan Sucipto, Bambang Sugiarto Suhardi Suhardi Susanto, Priscillia Sieny Susilo, Clarissa Syamsul Bahri Syavardie, Yimmi Teja, Vania Yuswanto Thomas Stefanus Kaihatu Tomi Apra Santosa Tongam E Panggabean Tonny Hendratono Tony Antonio Tri Andjarwati, Tri Trianggoro Wiradinata Vania Yuswanto Teja Verina Wijaya Via Yustitia Viony Alexandra Sutopo Widyawati, Christy William Santoso Yahya, Ellen Lawrencia Yohanes Bowo Widodo