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Journal : Journal of Consumer Science

Strategy and Business Model Reformulation for Development of Zakat, Infaq, Alms, and Waqf (ZISWAF) (Case Study Bank XYZ, Pekanbaru) Rahman, Aulia; Fahmi, Idqan; Saptono, Imam Teguh
Journal of Consumer Sciences Vol. 7 No. 2 (2022): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.7.2.149-168

Abstract

Indonesia has enormous potential for zakat and waqf, but Bank XYZ has not maximized the collection through the sharia business unit (UUS). Therefore, it is necessary to reformulate the strategy and business model of developing ZISWAF Bank XYZ in order to obtain optimal results. This study used a qualitative descriptive method with a case study at Bank XYZ. The research was conducted from February 2021 to October 2021. The response survey was determined based on purposive sampling consisting of internal practitioners, academics, BWI, BAZNAS, and ziswaf institutions affiliated with Islamic banks. The data collection technique was based on observation, in-depth interviews, and questionnaires to respondents. Data analysis used IPA, BMC, SWOT, and QSPM approaches. Based on IPA analysis, this study recommends that three selected elements be developed: value proposition, channel, and critical resource. Technology adjustment and strengthening of bank image as ZISWAF recipients, improving bank channels through optimizing office networks and utilizing social media marketing and customer databases, as well as improving SOPs to improve the business model of Bank XYZ in the future.
The Antecedents of Intention to Use Telemedicine Khotimah, Fitri Kinasih Husnul; Fahmi, Idqan; Hartono, Sri
Journal of Consumer Sciences Vol. 7 No. 2 (2022): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.7.2.97-115

Abstract

The Covid-19 pandemic has accelerated the adoption of technology in various sectors, one of which is the healthcare industry. Telemedicine users increased during the Covid-19 pandemic, but only 10% of Indonesia's population. This study aims to analyze the factors influencing the intention to use telemedicine. This research uses a descriptive quantitative method. The sampling technique used non-probability sampling with a voluntary sampling technique. Data analysis applied Structural Equation Modeling using LISREL version 8.8. Data were obtained from 225 respondents in Greater Jakarta and Greater Bandung from January to March 2022, but only 192 were included in the analysis. The results showed that the intention to use telemedicine was directly influenced by attitude (A) and indirectly influenced by interrelated variables such as trust (T), perceived ease of use (PEU), perceived usefulness (PU), information quality (IQ), service quality (SrQ), and system quality (SQ). Implications that telemedicine service providers can apply to increase the use of telemedicine are to create the best experience, user friendly, provide complete information, and increase the reliability of information systems.
Analysis of Marketing Mix and MSME Loan Distribution Strategies at Bank Tabungan Negara Alfarizy, Rifki Salman; Fahmi, Idqan; Santoso, Moch Hadi
Journal of Consumer Sciences Vol. 9 No. 1 (2024): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.9.1.63-81

Abstract

Bank Tabungan Negara (BTN), a state-owned company, is committed to the government to expand access to capital for all MSMEs. Bank BTN MSME, loan distribution performance, is still low and unable to meet the targets set by the government and regulators, so further studies need to be carried out through market research. This research aims to analyze the marketing mix on the decision to use BTN MSME loan products and formulate loan distribution strategies by improving the marketing mix in connection with the low performance of Bank BTN's MSME loan distribution. The sampling technique used convenience sampling involving 100 respondents, who were then analyzed using SEM-PLS and Importance Performance Analysis (IPA) matrix to determine priorities for improving the marketing mix. The results show a significant effect of the marketing mix variables product, price, place, promotion, people, and process on the decision to use a BTN MSME loan, while the physical evidence does not have a significant effect. There are five indicators of marketing mix variables that take in the high-priority quadrant of the IPA Matrix: price suitability, price affordability, processing time, convenience, and online channels. Based on research results, Bank BTN is advised to prioritize improvement strategies on these five variable indicators to increase BTN MSME loan distribution.
Co-Authors abdul halim Adelia Oktarina Adetiya Prananda Putra Adi Yusup Tauruy Adi, Dian Purnomo Adwirman Adwirman Agus Maulana Agus Maulana Agus Maulana Agus Setiyono Agustina Widi Palupiningrum‬ Ahmad Mukhlis Yusuf Ahmad Mukhlis Yusuf Ahmad Mukhlis Yusuf Ahmad Ridho Aida Vitayala S. Hubeis Aida Vitayala S. Hubeis Aida Vitayala S. Hubeis Aisyah Fitri Yuniasih Alfarizy, Rifki Salman Alla Asmara Amita Rizka Windyani Amita Rizka Windyani Andika, Tommy Angraini, Febi Adnesia Anny Ratnawati Anwar Hadi Musaddad Aria Kekalih Ariani Dian Pratiwi Arief Daryanto Arief Daryanto Arief Safari Arief Safari Arief Safari Arif Imam Suroso Arif Satria Ario Damar Aslam Mei Nur Widigdo Aulia Rahman Aurora Nur Firdausi Baehaqie, Sofyan Bagus Sartono Bambang Eka Muliano Bambang Juanda Cecep Mukti Soleh Chandra Dewi, Galuh Deasy Indriani Dedi Kurniadi Dedy Aguspriandono Suprapto, Dedy Aguspriandono Deni Sakri Harumantaka Dewi, Nina Kurnia Dhanu Dhanu Saptowulan Dian Widi Prasetyo Diani Mustika Prianti Didin Hafidhuddin MS Dodi Supriatna Dodik Ridho Nurrochmat Dodik Ridho Nurrohmat DWI SURYANTO E. Gumbira Sa'id E. Gumbira-Sa’id Eka Nurjati Eka Sudarmaji Erliza Noor Ernawati, Erni Ety Sri Setiyanti Evy Damayanthi Fajar Adi Febi Adnesia Angraini Galuh Chandra Dewi Gandaputra Simbolon, Andreas Nicholas Gendut Suprayitno Handayani Boa Handrian, Irfan Hardianto, Andi Harianto Harianto Haryono, Adi Hasim Hendra Wijaya Hendro Sasongko Hermanto Siregar Heryandri, Kemal Heti Mulyati Hilman Hakiem Homisah Homisah Huub Mudde Ika Febriana Illah Sailah Imam T Saptono Imam Teguh Saptono Imam Teguh Saptono Indra Setia Dewi IPB, DGB Irfan Handrian Irfan Syauqi Beik Kehek, Isak Kemal Heryandri Khodijah Mustaqimah Khotimah, Fitri Kinasih Husnul Lala M Kolopaking Luky Adrianto M Agus Setiadi M. Syamsul Maarif Ma'mun Sarma Machfud Maghfira Puti Gaisani Mahpud Mahpud Marimin , Marimin Marimin Moch. Hadi Santoso Muhamad Randy Wiguna Semesta Muhammad Erianto Septayadi Muhammad Firdaus Muhammad Syafei Mukhamad Najib Musa Hubeis Nada Maharani Wiradarya Nadya Tanaya Ardianti Nahrowi Niken Dyah Wanodyanti Noorisiva Larasati Nurjati, Eka Oktarina, Adelia Oktariza, Wawan Pana, Otto Baka Parmana Parmana Purwiyatno Hariyadi Putri Irina Mayang Sari Raden Dikky Indrawan Ratih Wulandari Ratnadianti, Aulia Reza Satrya Arjakusuma Riany, Matelda Septia Rifki Ismal Rifki Ismal Rifki Ismal Rina Oktaviani Rini Andrida Rita Nurmalina Rizal Syarief Roy Hutahaean Ruddy Suwandi Sa'id, E. Gumbira Safira Aulia Rosalini Salman Al Parisi Santoso, Moch Hadi Saptowulan Satyawan Sunito Savelia Salsa Bila Setiadi Djohar Setiadi Djohar Shalihati, Fithriyyah Shinta Setiadevi Simbolon, Andreas Nicholas Gandaputra Sinaga, Jovan Siti Jahroh Soegesty, Nugraha Bagoes Sofyan Baehaqie Sri Damar Setiawan Sri Hartono, Sri Sri Hartoyo Sri Hartoyo Sri Mulatsih Sri Purwaningsih, Sri Sri Wahyuni Sudradjat Sufrin Hannan Suhartoyo Suhartoyo Suhendi Sumiati Suprehatin Suprehatin Suria Darma Tarigan Syahrir, Azhar Syamsiar, Syamsiar Syarifah Amaliah Syekh Farhan Robbani Tambunan, Sofyan Ahmadi Tandra, Hansen Tanti Novianti Toni Priyanto Trias Andati Trias Andati Ujang Sumarwan Ulfah Juniarti Siregar Utami Dyah Syafitri Utami, Yulistiana Endah Vera Nora Indra Astuti Vierke, Intan Maria Lewiayu Wahyu Rosid Widodo CK, Agus Puji Yandra Arkeman Yandra Arkeman Yelli Yulian Yelli Yulian Yeni Marlina Yohandira Yohandira Yossi Wibisono Yossi Wibisono Yudha Heryawan Asnawi Yudhie Dwi Kristanto Yusman Syaukat Zeetpy Maisana