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All Journal Masalah-Masalah Hukum Journal of Public Policy and Management Review CommIT (Communication & Information Technology) Jurnal English Education: Jurnal Tadris Bahasa Inggris IJOG : Indonesian Journal on Geoscience Jurnal Produksi Tanaman Manajemen Krida Wacana Indonesian Journal of Chemical Science Jurnal Geologi dan Sumberdaya Mineral (Journal of Geology and Mineral Resources) Hasanuddin Law Review Humaniora Transparansi Jurnal Ilmiah Ilmu Administrasi Journal of Law and Policy Transformation Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi KRTHA BHAYANGKARA Jurnal Ilmu Manajemen Retail Universitas Muhammadiyah Sukabumi (JIMAT UMMI) Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika LOSARI: Jurnal Pengabdian Kepada Masyarakat Jumat Pertanian: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Kajian Keimigrasian (JIKK) UNES Journal of Swara Justisia Action Research Literate (ARL) Proceedings Series on Social Sciences & Humanities Journal of Ocean, Mechanical and Aerospace -science and engineering- (JOMAse) Abiwara : Jurnal Vokasi Administrasi Bisnis Edukasiana: Jurnal Inovasi Pendidikan Berita Sedimentologi JRAP (Jurnal Riset Akuntansi dan Perpajakan) Journal of Artificial Intelligence and Digital Business International Journal of Science Education and Cultural Studies Eduvest - Journal of Universal Studies Cipasung Techno Pesantren: Scientific Journal Equalegum International Law Journal GEMAH RIPAH: Jurnal Bisnis Setia Mengabdi: Jurnal Pengabdian Kepada Masyarakat Proksima Al-Zayn: Jurnal Ilmu Sosial & Hukum Delicti : Jurnal Hukum Pidana Dan Kriminologi Jurnal Pengabdian kepada Masyarakat : Kreasi Mahasiswa Manajemen Lareh Law Review AGRIWANA: Jurnal Pertanian dan Kehutanan Journal of Fundamental Management (JFM) Indonesian Journal of Marine Engineering Indonesian Journal of Port and Shipping Management Jurnal Green House Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Iwan Kurniawan
Binus University
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Public Health Social Sciences Transportation Other

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Analisis Faktor Impulsif Dalam Kasus Kejahatan Kekerasan Pada Anak Binaan di Lembaga Pembinaan Khusus Anak Kelas I Kutoarjo Kurniawan, Iwan; Umar Anwar; Budi Priyatmono; Ali Muhammad
Al-Zayn: Jurnal Ilmu Sosial, Hukum & Politik Vol 3 No 4 (2025): 2025
Publisher : Yayasan pendidikan dzurriyatul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/alz.v3i4.2019

Abstract

Fenomena perilaku impulsif pada anak dan remaja merupakan isu penting dalam kajian psikologi perkembangan dan kriminologi karena berkaitan dengan pengambilan keputusan, regulasi emosi, dan kecenderungan terhadap tindakan kriminal. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi perilaku impulsif pada anak binaan pelaku kekerasan di Lembaga Pembinaan Khusus Anak (LPKA) Kelas I Kutoarjo, mengevaluasi strategi pembinaan yang digunakan, serta mengidentifikasi hambatan dalam proses rehabilitasi. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus deskriptif, melibatkan pegawai LPKA, pembina, dan anak binaan sebagai informan melalui teknik purposive sampling. Data dikumpulkan melalui wawancara mendalam, observasi partisipatif, dan dokumentasi, kemudian dianalisis menggunakan model Miles, Huberman. Hasil penelitian menunjukkan bahwa perilaku impulsif anak binaan dipengaruhi oleh faktor internal seperti ketidakmampuan mengelola emosi dan faktor eksternal seperti pengaruh teman sebaya, lingkungan sosial negatif, dan kurangnya kontrol keluarga. Strategi pembinaan yang diterapkan, seperti program kepribadian, keagamaan, pendidikan, dan pelatihan keterampilan, memberikan dampak positif terhadap pengendalian emosi dan pembentukan karakter anak
PENERAPAN METODE SERVQUAL DAN KANO UNTUK MENINGKATKAN KUALITAS PELAYANAN PERUMDA AIR MINUM TIRTA RAHARJA Desma, Salsabilla Aldalia; Harahap, Anggi Syahadat; Wijayanti, Reni; Kurniawan, Iwan
ECONOMOS Vol 5 No 03 (2025): EKONOMI DAN BISNIS
Publisher : KELOMPOK KOMUNITAS LABORATORIUM PENELITIAN (COMMUNITY OF RESEARCH LABORATORY)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69957/grjb.v5i03.2402

Abstract

This study examines the service quality of Perumda Air Minum Tirta Raharja using the SERVQUAL and Kano models integrated with the Customer Satisfaction Score and Adjusted Importance. The SERVQUAL analysis indicated that service performance remains below customer expectations, especially in aspects of assurance, tangibles, and responsiveness. The Kano model revealed that most attributes fall into the Must-be and One-dimensional categories, which highlights the importance of consistently fulfilling basic requirements while improving attributes that directly influence customer satisfaction. The integration with Adjusted Importance prioritized three key improvements: responsiveness and speed in handling complaints, conformity of water distribution with promised schedules, and the quality of supporting facilities. The findings emphasize that enhancing digital complaint systems, real-time distribution monitoring, and systematic infrastructure maintenance, supported by strengthened employee competence, will increase trust, satisfaction, and customer loyalty.
Customer Satisfaction Index (CSI) sebagai Alat Ukur Kepuasan Peserta BPJS Ketenagakerjaan Cabang Bandung Suci Gustomo, Sheva Roga; Asri, Melati Dewi; Ravenska, Nanda; Kurniawan, Iwan
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2660

Abstract

This study aims to measure participant satisfaction with the services provided at the Bandung Suci Branch Office of BPJS Ketenagakerjaan and to formulate recommendations for service improvement. The research employed a descriptive quantitative method, with primary data collected through questionnaires distributed to 107 participants, complemented by field observations. The analysis was conducted using the Customer Satisfaction Index (CSI) approach with five indicators of customer satisfaction proposed by Kotler and Keller, namely product quality, service quality, emotional conditions, price, and cost. The findings indicate that participant satisfaction falls into the “fairly satisfied” category, with a CSI score of 61.82%. The lowest-performing dimensions include responsiveness, cost, empathy, reliability, product quality, and assurance. These results highlight the need for improvements, particularly in service speed and efficiency. As a follow-up, the study recommends a redesigned queuing system at the branch office to enhance service effectiveness and optimize participant satisfaction.
Cerdas Literasi Keuangan: Edukasi Gemar Menabung dan Pencegahan Pinjaman Ilegal di Desa Pamulihan Kabupaten Sumedang Kurniawan, Iwan; Fitriani, Laksmi; Rahmawati, Ati; Nurmalia, Euis; Priatna, Ramdani; Jubaedah, Edah; Kurniati, Tetty
LOSARI: Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 2 (2025): Deember 2025 (Article on Progress)
Publisher : LOSARI DIGITAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53860/losari.v7i2.484

Abstract

The low level of financial literacy among rural communities, particularly in Pamulihan Village, Sumedang Regency, has created challenges in household financial management and increased vulnerability to illegal lending practices. This community service project focused on fostering saving awareness from an early age and raising public caution against illegal loans. The program was conducted by the Community Service Team of Politeknik STIA LAN Bandung, involving early childhood students of PAUD Khairunnisa and their parents as the target group. The method applied was a participatory-educative approach through interactive lectures, group discussions, and quiz-based evaluations to measure participants’ understanding. The results indicate improved knowledge among participants regarding types of savings, saving practices, and characteristics of illegal loans. Furthermore, a collective awareness emerged to start saving regularly and to avoid illegal borrowing, along with the initiation of family saving groups by participants. These findings highlight the beginning of a social transformation toward wiser and more sustainable financial behavior.
Perlindungan Hukum Bagi Peserta Didik Program Pendidikan Dokter Spesialis Dari Tindakan Bullying Di Rumah Sakit Rahmi, Maulidya; Mulyati, Nani; Kurniawan, Iwan
Lareh Law Review Vol. 3 No. 1 (2025): Lareh Law Review
Publisher : Fakultas Hukum Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/llr.3.1.1-15.2025

Abstract

The Instruction of the Minister of Health of the Republic of Indonesia Number HK.02.01/MENKES/1512/2023 was issued to prevent and deal with bullying of students in teaching hospitals. Even though it has been enforced, cases of bullying against students of the specialist medical education program (PPDS) still occur. This study aims to find out prevention and legal protection efforts for PPDS students and their inhibiting factors, with a case study at Dr. M. Djamil Padang Hospital. The method used is an empirical juridical approach, which is to analyze legal practice in the field and relate it to applicable regulations. The results of the study show that the efforts made include: the implementation of the Instruction of the Minister of Health and the Decree of the Minister of Health on the ASN code of ethics, the implementation of SOPs and hospital codes of ethics, periodic socialization every six months, and the provision of facilities for reporting bullying. The main obstacles in this effort are the culture of bullying that is considered a tradition and the fear of PPDS students to report because they are worried that it will have an impact on their studies. Keywords : Legal Protection, Specialist Doctor Education Program, Bullying
Peningkatan Pelayanan Publik: Pengelolaan Ekowisata Di Daerah Provinsi Yogyakarta Berdasakan Ulasan Sentimen Pengunjung Kurniawan, Iwan
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 27, No 2 (2024)
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Talenta Aparatur Sipil Negara Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31845/jwk.v27i2.942

Abstract

The development of ecotourism, especially in the Provinsi Yogyakarta region known for its rich natural and cultural potential, depends on the improvement of public services. The aim of this research is to identify the strengths and weaknesses in the public services provided by destination managers in Provinsi Yogyakarta through visitor sentiment analysis toward ecotourism in the area. Additionally, the purpose of this sentiment analysis is to explore whether visitors have a positive, negative, or neutral impression of these ecotourism attractions and to evaluate tourism management with various strategies for improvement. The research method uses a quantitative approach by collecting secondary data and processing it through sentiment analysis. The research findings show that tourist destinations in Provinsi Yogyakarta receive predominantly positive reviews, with 44 positive reviews compared to 11 negative ones. Beaches, mountains, museums, and temples are the most frequently visited destinations. Therefore, the development strategies should focus more on these four tourist destinations.
Co-Authors , Romy Afriliya, Ira Aghisnandea, Dhea Agung Tri Prasetya Agus Rahayu Alhadi, Hafiz dwi ALI MUHAMMAD Ali Saifudin Ali, Akbar Aliyah, Aliyah Andi Prasetiawan, Andi Arifin Noor Sugiharto Asri, Melati Dewi Awaludin Martin Budi Prabowo Budi Priyatmono Budi Setiawan Chivas, Allan R. Dani Rahman Hakim, Dani Rahman Desma, Salsabilla Aldalia Dina Aulia Eddy Sutedjo, Eddy Edward Bahar Efren Nova Elwi Danil Emiyati, Emiyati Erick Setiyabudi, Erick Ermanto, Conrita Ernawati Eti Susanti Fajar Wahyudi, Fajar Fatimah, Inah Figo Pratama Fitriani, Laksmi Framita, Rabecha Maros Giyats Al-Salamah, Nurwahidah Gultom, Nurlaili Fitri Gustiawan, Deni Gustomo, Sheva Roga Hakim, Azis Harahap, Anggi Syahadat Harjito - Hartuti Purnaweni Hendro Sulistio Henny Hendarti Heny Hendrayati Hermono Hesa , Ludry Puasty Hidayat, Syaefulah Ikaputera Waspada, Ikaputera Ikhsan Gunawan Isnaini, Rahmi Isnaini, Rahmiati Jatmiko, Teguh Jubaedah, Edah Juhana, Juhana Kasenta, Andre Kurniati, Tetty Mafrisal, Mafrisal Maya Sari Melinda Roza Mentari Oktalia, Mentari MIKA RIZKI PUSPANINGRUM, MIKA RIZKI MUHAMMAD TAUFIK Mulyadi Mulyadi Mulyadi, Rizqi Fitria Mustholiq Nani Mulyati Nelwitis Niniek Dyah Kusumawardani Noor, Azman Mohd. Nunun Indrasari Nur Imam Taufik Nur Maulinda, Afifah Nurmalia, Euis Pradana, Satria Adi Prasthisto, Bambang Pratama, Bagas Akbari Prayetno, Utari Priatna, Ramdani PURNAWINATA, DODY TRI Purqon, Aang Rahmawati, Ati Ramadini, Khairunnisa Ramdani Priatna Ravenska, Nanda Reni Wijayanti Reni Wijayanti Rihandoyo Rihandoyo Riki Afrizal saifudin, Asep Saiful Anwar Saputri, Anggi Yogi Seprizanna Seprizanna, Seprizanna Setia Budi, Eka setiyabudi, Erik Sidiq, Muhammad Jafar Slamet Riyadi Sri Suci Suryawati Sujito, Imam SUMIYATI SUMIYATI Suryadi, Awel Syarifudin, E. T Gedeona, Hendrikus Taegusman, Eugenius Taufik Taufik Teni Listiani Umar Anwar Unggul Prasetyo Wibowo, Unggul Prasetyo Utari, Riyadini van den Bergh, Gerrit D. Wahyudi, Wandi Wibowo, Unggul P. Wijanarko, R.Benny Yahdi Zaim Yulianty Yulianty Yuliastuti, Weny Yulita Pujilestari Yusuf, Mario Zohriah, Anis