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All Journal e-CliniC JURNAL BIOMEDIK JURNAL ILMU SOSIAL Journal of Public Policy and Management Review Sari Pediatri Jurnal SOLMA Jurnal Kedokteran Klinik Jurnal AKSI (Akuntansi dan Sistem Informasi) Amerta Nutrition Math Educa Journal JE (Journal of Empowerment) Social, Humanities, and Educational Studies (SHEs): Conference Series Jurnal Muara Medika dan Psikologi Klinis Jurnal Pengabdian Bukit Pengharapan

Hesti Lestari

Jurusan Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro

Author-ID : 306232

Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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ANALISIS KUALITAS PELAYANAN PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA MOEDAL KOTA SEMARANG (Studi Kasus Wilayah Pelayanan Distribusi Reservoir Gajah Mungkur dan Kudu) Listanti Listanti; Hesti Lestari; Dewi Rostyaningsih
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Service quality is a benchmark of perfection and distinction of a service product provided by public service organization. The essence of a public service is providing excellent service to the community. One of the existing public service organizations is the Perusahaan Daerah Air Minum (PDAM) Tirta Moedal Semarang, which provide clean water for citizen of Semarang city. In assessing the quality of services provided by PDAM Tirta Moedal, there are some dimensions or dimensions that are used as benchmarks. These dimensions are tangible, realibility, assurance, responsiveness and accessibility. The result of this research shows that the quality of service for the major products of PDAM Tirta Moedal services as providers of clean water needs of society Semarang city thus getting less good judgment. It can be seen from the performance of service dimensions of service-related products such as clean water clean water quality, continuity of drainage, water discharge volume, ability Engineering Officer in repairs got under assessment weighting 250 which means less well. The level of compliance of the quality of service the PDAM Tirta Moedal to get the highest percentage is payment access customer accounts that is equal to 89.52%, and the lowest percentage that the quality of water obtained the percentage of 66,47%. The results of the overall study indicates the elements that need to be improved in order to improve the public services quality viewed from the priority improvements in quadrant A in the Cartesian Quadrant PDAM Tirta Moedal is the ability of technical personnel to repair, clean water quality, continuity drainage, drainage water debit volume, speed and responsiveness of technical personnel in performing repairs.

IMPLEMENTASI KEBIJAKAN BANTUAN SISWA MISKIN SEKOLAH DASAR DI KECAMATA TEMBALANG, KOTA SEMARANG Didik Nugroho; Hesti Lestari; Slamet Santoso
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Research Policy Implementation Help Poor Students in Elementary School District Tembalang a qualitative descriptive study. This study uses the precision of a policy to explain the effectiveness of policy implementation Help Poor Students. The focus of this research that the Policy Implementation Assistance Poor Students in Elementary School District Tembalang using Grindle implementation model to analyze the factors in the implementation of policies that are used to determine the success of the policy implementation process. Informants in this study is from the Education Office of Semarang, UPTD District Tembalang, elementary schools in the District Tembalang, School Committee, Board of Education of Semarang, and Receiving Communities BSM. Research and analysis process begins from the state of education, describe the implementation process by using the appropriateness of the policy to assess the effectiveness and efficiency of policies Help Poor Students. Furthermore, analyzing the factors implementations using Grindle models to be able to see the success of the implementation of the policy Help Poor Students. With so can find out shortcomings in the implementation process so that it can be improved so that the implementation of a policy Help Poor Students can run effectively and efficiently

STRATEGI PENGELOLAAN PERPARKIRAN DI KOTA SALATIGA Nita Haryanti; Hardi Warsono; Hesti Lestari
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

City parking area Salatiga has function in parking management performing at Territotial Salatiga City. Pads goes upon this management number region regulation 12 year 2011 about Parking Management at Common Wayside. Until now, parking management performing is still there are some problem for example : prasarana’s medium facility that subtraced is equal to, society and executor behavior that doesn’t play the game and its reducing coordination of Observation and Operation section. The position of the Department of Transportation in parking management in Salatiga City is as an agency or agencies that manage parking management in Salatiga City, one of them in the implementation of regional development that will work well if one has a good strategy in the development of transportation facilities. Research Parking Management Strategies in Salatiga City using qualitative descriptive research method, in which this study describe, record, analyze, and interpret the conditions of Salatiga. The analysis process is conducted which begins with the identification of internal and external environment to assess weakness, strengths, opportunities, and threats in the increase in parking the city of Salatiga. Then proceed by using SWOT analysis, so that the resulting strategy SO, strategy ST, WO strategies, and strategies using the SWOT matrix WT. The next step is to identify strategic issues based on the results of a SWOT analysis using litmus tests to determine strategic alternatives, decide on a strategy for estimating the increase in parking retribution.

ANALISIS JABATAN PEGAWAI NEGERI SIPIL DI BIDANG MUTASI BADAN KEPEGAWAIAN DAERAH PROVINSI JAWA TENGAH Preistia Preistia; Mochammad Mustam; Hesti Lestari
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The aims of this research are present the result of job information and the result of job analysis that are included job description and job specification. This research used qualitative research approach with descriptive-analysis method. Collected the data’s used questionnaire and depth interview with the actor that has examined. Theories that had used to answers the problems and the aims are public administration theories, management theories, and human resources management theories. Research instruments is the position that are, top manager, middle manager, data processor, and financial administrator. The result shows that every position has different job description and job specification. Job specification included requirements that must be filled by the employees to get the position. The result of job analysis shows that some of the positions have the requirements that should have filled by the employees. Job analysis is important to do in the government sector to know about job description and job specification of a position. Job description and job specification used to determine prospective employees that will be in that position. Employee must filled job specification that required.

ANALISIS KINERJA BADAN LINGKUNGAN HIDUP PROVINSI JAWA TENGAH (STUDI PENGAMATAN DI BIDANG PENGENDALIAN PENCEMARAN LINGKUNGAN HIDUP) Eka Yulia Rahmawati Ningsih; Maesaroh Maesaroh; Hesti Lestari; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Central Java Environmental Agency was formed with the aim to develop cooperation, strengthen institutional and self-reliance of society for handling pollution and/or environmental damages and biodiversity preservation. This research analyzed central java environmental agency (Observational Study in the Field of Environmental Pollution Control Department). The PERFORMANCE Seen through three dimensions including : service quality, the need for supervision, and responsiveness using qualitative descriptive approach. The data collection techniques used in this research are observation, interviews, documentation, and Library Studies with informants from Central Java Environmental Agency (environmental pollution control Department) Based on the research indicated that performance of Central Java Environmental Agency (Observational study in the Field of Environmental pollution control department) is not optimal, because researcher found some obstacles seen on the Performance dimensions such Human Resources causing unoptimal supervision and ignorance about programs owned by Central Java Environmental Agency, while participation of society is very important to achieve its goals. To Overcome Barriers faced by Central Java Environmental Agency, some suggestions provided to optimalize its performance such as introducing Central Java Environmental Program deeply through several approaches like updating the news about implemented programs as well as conducting trainings shown to employees, engaging society in every programs, recruiting hnrary staff, and doing Periodic Maintenance And Repairing infrastructures quality.

ANALISIS KEPUASAN ATAS KUALITAS PELAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH (RSUD) KOTA SEMARANG Ela Indriani; Endang Larasati; Hesti Lestari
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Along with the increasing levels of education, science, medical technology and the rapid socio-economic conditions of the awareness of the importance of health in the community, resulting an improvements of the quality of health care, thus becoming a basic requirement, where health services are quality is expected by the public. One of the health service which is owned by the City of Semarang named Semarang Regional General Hospital. The purpose of this study was to determine the level of patient satisfaction with health care quality Semarang Regional General Hospital, then knowing how to improve satisfaction over the quality of health services in Semarang Regional General Hospital. The author using a technique quantitative data analysis using mean to find the average score the implementatiton level service performance and the average level of the interest of service. There are 23 indicators of quality of service that is used as material assesment of performance and the interests of the service. The average of service performance indicator is 2,72, so that an indicator that has the value of the average under the needs to be improved, while the average of interest indicator is 3,54 so that an indicator that has the value of the average above that the need attentionfor its performance. Based on the results of this study that there are still some indicators of quality of service which should be a priority in the repair, because it is still bad and comfort are important, that the waiting room or ward patients, completeness of medical equipment and patient care space, the ability of personnel to provide services in accordance with the procedures and information provided, courtesy and friendliness of clerk, the trust of patient to the hospital personel, risk-free and danger, fairness in providing services.

ANALISIS KINERJA ORGANISASI BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG (Studi Kasus pada Bidang Perijinan Kesejahteraan Rakyat dan Lingkungan) Mona Agisa Widia Gutama; Hesti Lestari; Sundarso Sundarso; Nina Widowati
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The success a government can be seen from quality of public service received by society. The level of public service depend on performance of birocracy as public service administrator. Integrated Licensing Service Agency is a public organization providing one stop service. The purpose this study is to perceive performance Semarang of Integrated Licensing Service Agency performance and to know supporting and restricting factor focused on Licensing Public Welfare and Environment department. Evaluation this study based five dimension including productivity, service quality orientation, responsiveness, responsibility and accountability, while supporting and inhibiting factors seen from human resources, infrastructure, management information system and work culture. This research approach is qualitative descriptive labels using informant from Semarang of Integrated Licensing Service Agency and public service users. The study result of Licensing Public Welfare and Environment showed its performance is not optimal, because researcher found problems in productivity, service quality orientation, responsiveness and responsibility. Researcher also found that limited human resources, infrastructure and work culture are the restricting factor of public service implementation. According this study, researcher reccomend some suggestions can be done by Semarang of Integrated Licensing Service Agency to incease their performance, creating coordination and good cooperation with technical team, setting public service survey as standard performance assesment, increasing socialization and sensitivity in socienty need and making sistematic procedure of licensing requirement. As for the review of the restricting factors need to improve the quality and quantity of human resources, improve infrastructure and determine target the completion of licensing per day.

ANALISIS KINERJA BIDANG PELESTARIAN PROMOSI DAN KERHASAMA DINAS KEBUDAYAAN DAN PARIWISATA DALAM PENGEMBANGAN PARIWISATA KOTA SURAKARTA Elyna Nur Fadhilathul Rohmah; Hesti Lestari
Journal of Public Policy and Management Review Volume 5, Nomer 4, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Penelitian ini akan menganalisis kinerja yang di lakukan Bidang Pelestarian, Promosi, dan Kerjasama Dinas Kebudayaan dan Pariwisata dalam Pengembangan Pariwisata Kota Surakarta. Teori yang di gunakan di dalam penelitian ini adalah teori kinerja organisasi sektor publik berdasarkan aspek kinerja yang terdiri atas economy, efficiency, dan effectiveness. Economy berkaitan dengan pengadaan input, efficiency berkaitan dengan proses input menjadi output, sedangkan effectiveness berkaitan dengan manfaat serta dampak output dan outcome dengan desain penelitian kualitatif deskriptif. Teknik pengumpulan data yang di gunakan melalui wawancara, observasi dan dokumentasi dengan informasi dari pegawai Bidang Pelestarian, Promosi, dan Kerjasama Dinas Kebudayaan dan Pariwisata serta masyarakat sebagai partisipan. Berdasarkan hasil penelitian yang di lakukan peneliti mengenai kinerja Bidang Pelestarian Promosi dan Kerjasama Dinas Kebudayaan dan Pariwisata kota Surakarta, peneliti dapat menyimpulkan bahwa Keberhasilan dari pengembangan pariwisata yang terutama adalah dari segi promosi pariwisatanya. Bidang pelestarian, Promosi, Kerjasama sebenarnya sudah memberikan arah yang positif dalam pengembangan pariwisata dengan kegiatan dan program promosi pariwisata, tetapi Kinerja bidang tersebut kurang optimal karena belum sepenuhnya mencapai tujuan disebabkan oleh terbatasnya Sumber Daya organisasi baik Sumber Daya Manusia, Anggaran maupun Teknologi informasinya.Mengenai masalah tersebut, terdapat beberapa saran yang dapat di lakukan seperti meningkatkan kualitas sumber daya manusia, pengusulan distribusi dana yang lebih besar, meningkatkan kegiatan promosi dan informasi pariwisata.

PENGARUH EFEKTIVITAS PENERAPAN PERMATA (PENDAFTARAN MANDIRI AKTA TANAH) TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR PERTANAHAN KOTA SEMARANG (STUDI KASUS DI KECAMATAN SEMARANG SELATAN) Erni Ismawati; Hesti Lestari
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public service is an activity that must be done by any government agency as a publik servant. Any effort were made toimprove the quality of service. One of wich in land affairs ministry in Semarang city. Increase claims to ground handling services, make lands service agency in Semarang City, the effort to improve the quality of service. One of which is implement a service that based on web or PERMATA (independent registration of land deed), with the hope can improving quality of service in Land Ofice of Semarang. This study aimed to analyze the influence of the effective application of PERMATA on the quality of services in the Land Office of Semarang. Assessment of each variable is done by PPAT (Land Deed Officer) as the use of PERMATA. This study uses a quantitative method to determine the effectiveness of PERMATA effect on the quality of public services, which involves 27 PPAT in the District of South Semarang. Based on the results of research show that, there is influence between the effectiveness of PERMATA on the quality of public services in the Land Office of Semarang, where the degree of influence that is calculated by the formula shown Kendall Tau Z count> Z table, that is 4.257> 1.96. In addition, test results of the coefficient of determination (KD) shows that the effectiveness of PERMATA effect of 21.3% on the quality of public services in the Land Office of Semarang. Based on these results the researchers concluded, that there is a positive influence between significan and effectiveness of PERMATA Implementation of the quality of public services. The recommendations given by the author that, should be increased maintenance of application, to reduce interference when the application is used, and need for training for officer to improve skill from the officer, when they use modern technologies.

EFEKTIVITAS SURAT KEPUTUSAN GUBERNUR JAWA TENGAH NOMOR 800/09623 TENTANG KEDISIPLINAN TERHADAP KINERJA PEGAWAI NEGERI SIPIL DI SEKRETARIAT DAERAH PROVINSI JAWA TENGAH (STUDI KASUS PROGRAM KELUAR KANTOR BAWA KARTU) Muhammad Ari Noviyanto; Hesti Lestari
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Performance of Civil Servants in the Central Java Provincial Secretariat is expected to increase, especially related to the order and discipline of civil servants in carrying out working hours related to the performance of civil servants with the program out of office carry card in accordance with the Decree of Central Java Governor dated October 27, 2016 Number 800/09623 about Order and Discipline of civil servants. Some experts say that performance is influenced by discipline factors. Therefore this research uses the theory of public administration, human resource management, discipline, and performance. This research uses quantitative method which involves 83 respondents namely PNS Setda of Central Java Province which is still active. Based on the results of the study, Discipline has a strong positive relationship with Performance. While in analyzing the influence, Discipline has an influence on the Performance of civil servants in the Regional Secretariat of Central Java that is equal to 47%. Recommendations that the authors provide that need to be improved back office program take the card, because the results of the study stated the program is effective.

Co-Authors A, Halen A. Rinaldi, Enrico Adrian Umboh Agahari Abadi Sianipar, Agahari Abadi Agus Ananto Widodo, Agus Ananto Agus Susilo Ahmad Putra Utama Amalia, Rizka Nur Andika Andika Anindita Ulfa Hadini Anita Anita Ari L. Runtunuwu Aria Kekalih Arsyad Fathon, Arsyad Azhar A, Al B H. R. Kairupan Basri, Yesi Batubara, Jose Bunga Sari, Affa Claresta, Claresta Darnita, Yulia Dewi Rostyaningsih Didik Nugroho Dwi Puji Lestari, Dwi Puji Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Ela Indriani Elyna Nur Fadhilathul Rohmah Emma Rachmawati Endang Larasati Endang Larasati ERLIN LISTIYANINGSIH Erni Ismawati Eva Nur Cahyaningsih, Eva Nur Febrianna Chadijah Febrilia Laita Saputri Ferdinand Harianja Fitriza, Rozi Hanif, Patri Hardi Warsono Helda Khusun Herbasuki Nurcahyanto Herwanto Herwanto Hery Susanto Hosang, Kevin H. Ida Hayu Dwimawanti Ilma Navik Iroth, Villi Monicha Izhar Aduardo Raisid, Izhar Aduardo Jeanette Elmerose Natalia Lee, Jeanette Elmerose Natalia Jeanette I.Ch. Manoppo Joharman Joharman Kairupan, Tiffani S. Landjar Kurniawan Listanti Listanti Lita Listyoningrum M. Izur Rifki Ovani Maesaroh Maesaroh Mahfudloh, Mahfudloh Manggu, Blasius Manoppo, Jeanette Margaretha Suryaningsih Mochammad Mustam Mona Agisa Widia Gutama Muhammad Ari Noviyanto Mulyawati, Devi Annisa Nada Salsabila, Kamilia Nadila, Astri Evarista Najidah, Nurul Nawangsari, Hasna Ulayya Nelly Mayulu Nina Widowati Nita Haryanti Novie H. Rampengan Nurhayati Masloman Nurohman, Aji Ima Nuryana, Hurip Paendong, Boy A.I. Pernamasari, Noviantoro Pondagitan, Alpinia Shinta Pradnya Paramita Preistia Preistia Pricilia Dwi Candra R. Slamet Santoso R., Munna Rafika Rinaldi, Enrico Adhitya Rini Sekartini Ristiawan, Muhammad Ibnu Rocky Wilar Rohman, Satria Nur Rokot, Natasya T. Sahputry, Feby Ayu Saraswati, Maria Tika setiatri, Regita tias Siti Fatimah Sri Suwitri Suciningati Suciningati Sumantoro, Wasis Sundari, Weti Sundarso Sundarso Suryadi N. N. Tatura, Suryadi N. N. Tilaar, Stephanie K.I. Toyib, Rozali Trinovita Andraini Wahyu Iriani Wangke, Lydia Waworuntu, David Wildan Ardiansyah Wuisantono, Dennis Youke Faradhilla Nasution Yuliantari, Kadek Rani Yusra Zainal Hidayat

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