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All Journal e-CliniC JURNAL BIOMEDIK JURNAL ILMU SOSIAL Journal of Public Policy and Management Review Sari Pediatri Jurnal SOLMA Jurnal Kedokteran Klinik Jurnal AKSI (Akuntansi dan Sistem Informasi) Amerta Nutrition Math Educa Journal JE (Journal of Empowerment) Social, Humanities, and Educational Studies (SHEs): Conference Series Unri Conference Series: Community Engagement Journal of Artificial Intelligence and Digital Business Jurnal Muara Medika dan Psikologi Klinis Jurnal Pengabdian Bukit Pengharapan
Hesti Lestari
Jurusan Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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PENGARUH APLIKASI SISTEM INFORMASI ADMINISTRASI KEPENDUDUKAN (SIAK) DAN PELAYANAN AKTA KELAHIRAN TERHADAP KEPUASAN MASYARAKAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PEKALONGAN Pricilia Dwi Candra; Hesti Lestari
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (231.547 KB) | DOI: 10.14710/jppmr.v7i2.20344

Abstract

Public service system that existed in Indonesia, in practice many are yet to establish the standard services such as the clarity of fees, procedures, requirements, service time so a lot of the public who use the services of touts as done the community in the manufacture of a birth certificate in the Office of the Department of population and civil registration Pekalongan. Improvement of public service continues to be done in order to get a quality service to generate a community satisfaction, as done by the civil registration Department of population and Pekalongan that have implemented innovation application of SIAK based online so that the related parties can access without having to come to the Office of. This research aims to analyze the effect of the application of SIAK and Ministry birth certificate toward the satisfaction of Society in the service of the population and civil registration Pekalongan, using the theory of public administration, management public services, management information systems, and community satisfaction. These studies use quantitative methods involving 100 respondents, namely the community encountered directly during the processing to make a birth certificate. Based on the results of research, the application of SIAK and Ministry birth certificate has an impact on the satisfaction of the community i.e. amounting to 12.7%. Whereas the application of SIAK and simultaneous birth certificate service to the satisfaction of the community. The authors give recommendations do the existence of repair home network or server on the application so that it does not suffer the SIAK error, and the addition of an employee to the employee shortage areas.
IMPLEMENTASI KEBIJAKAN DAN STRATEGI DAERAH (JAKSTRADA) DALAM PENGELOLAAN SAMPAH DI KABUPATEN DEMAK Nawangsari, Hasna Ulayya; Rostyaningsih, Dewi; Lestari, Hesti
Journal of Public Policy and Management Review Vol 13, No 1: Januari 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i1.42319

Abstract

Demak Regency is one of the regions that is not spared from waste problems. The waste issues in Demak Regency consist of high population growth, lack of community participation, rampant use of single-use plastic in the form of packaged drinks, landfill sites still used for open dumping, limited human resources, limited budget, and limited fleet. Based on these issues, the central government has directed each region to formulate regional policies and strategies as guidelines for the implementation of household waste and similar waste management. This research aims to analyze the implementation of the regional policies and strategies, as well as identify factors that influence the implementation of these regional policies and strategies in waste management in Demak Regency. This research employed a qualitative descriptive method through interviews, observations, and documentation. The results demonstrate that the implementation of the regional policies and strategies in waste management in Demak Regency has not yet achieved the right policy, right implementer, right target, and right process. This is due to ongoing issues such as the increasing use of plastic in the form of packaged drinks, limited human resources, limited budget, limited infrastructure, lack of private sector involvement in waste reduction, and lack of community participation. The recommendation given is that the Environmental Agency needs to re-evaluate the implementation of the regional policies and strategies in waste management, improve work patterns, enhance cooperation between the government and the private sectors in waste reduction, and maximize community empowerment.
KUALITAS PELAYANAN DALAM PEMBUATAN SURAT KETERANGAN TIDAK MAMPU (SKTM) PADA PROGRAM BANTUAN SOSIAL (BANSOS) Bunga Sari, Affa; Nurcahyanto, Herbasuki; Lestari, Hesti
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43599

Abstract

The aim of this research is to analyze the quality of service in making Unable Certificates (SKTM) for the Social Assistance Program in Bulakan Sub-District, Sukoharjo Subdistrict. This research uses Zeithaml's theory which consists of the dimensions of Tangible, Reliability, Responsiveness, Assurance, and Empathy, GAP Model, and Importance Performance Analysis (IPA). This type of research uses a quantitative approach with descriptive research type. The population of this study was all visitors to Bulakan Sub-District, Sukoharjo Subdistrict using a purposive sampling technique of 96 respondents. The results of the research show that the overall service in making Unable Certificates for the Social Assistance Program in Bulakan Sub-District, Sukoharjo Subdistrict has an average level of service performance and an average level of service expectations which shows that the services provided are included in the category good. Based on the five dimensions of service quality, there is one dimension that is not optimal, namely the Responsiveness dimension.
MANAJEMEN PENANGGULANGAN BENCANA BANJIR OLEH BADAN PENAGGULANGAN BENCANA DAERAH (BPBD) DI KABUPATEN PATI Rohman, Satria Nur; Lituhayu, Dyah; Lestari, Hesti
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43305

Abstract

Pati Regency ranks 95 out of 394 cities or districts for flood disasters. This proves that the highest natural disaster threat, as well as the most vulnerable one in Pati District, is flood alarms that often occur during the rainy season every year. During the years 2020–2022, flood disasters in Pati District continued to increase, both in terms of the affected area, the depth of water, and the duration of the water receding. Up to this point, the Regional Disaster Management Agency of Pati District, as a department responsible for addressing the phenomenon of floods, continues to strive to mitigate these occurrences. The purpose of this study is to describe and identify the supporting and inhibiting factors of the Regional Disaster Management Agency of Pati District in flood disaster management. The research method used is qualitative descriptive using management theory, according to George R. Terry in Harsuki 2012, p. 79. Based on the disaster management conducted, several functions have been well executed, including planning, organizing, and mobilizing. The implementation of flood disaster management is carried out collaboratively with local departments, stakeholders, and volunteers. However, there are obstacles in the supervision function, namely the lack of scheduled organizational performance evaluations. Other obstacles include a lack of facilities, personnel, and budget for the Regional Disaster Management Agency of Pati District.
ANALISIS KUALITAS PELAYANAN DI KANTOR IMIGRASI KELAS I SEMARANG DALAM PEMBUATAN PASPOR Nada Salsabila, Kamilia; Rostyaningsih, Dewi; Lestari, Hesti
Journal of Public Policy and Management Review Vol 13, No 2: April 2024
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v13i2.43834

Abstract

Pelayanan publik menjadi salah satu kebutuhan krusial bagi masyarakat untuk menunjang kepentingan dalam berbagai keperluan yang berkaitan dengan keoptimalan pelayanan suatu institusi pemerintah. Dalam hal ini, terdapat satu aspek penting dalam pelayanan publik yakni dengan memaksimalkan kualitas pelayanan kepada Masyarakat. Salah satu institusi yang berkaitan dengan pelayanan publik yakni Kantor Imigrasi Kelas I Semarang. Kualitas pelayanan dapat dilihat dari jumlah penerbitan paspor pada tiap kurun waktunya dalam hal kemampuan memberikan kualitas pelayanan publik yang prima. Penelitian ini membahas tentang kualitas pelayanan Kantor Imigrasi Kelas I Semarang dalam pembuatan paspor dengan menggunakan 5 (lima) dimensi kualitas pelayanan yang meliputi aspek tangibles, reliability, responsiveness, assurance dan empathy. Lebih jauh, penelitian ini menganalisis kualitas pelayanan menggunakan teknik analisis Spradley. Adapun penelitian ini menggunakan pendekatan kualitatif dengan sumber yang diperoleh dari observasi, wawancara, dan studi kepustakaan. Hasil yang ditemukan dalam penelitian ini adalah pada aspek tangibles dan responsiveness membuktikan bahwa masih kurang baik. Hal ini ditandai ditandai dengan fasilitas parkir yang kurang nyaman serta kesan acuh dari petugas dalam menanggapi keluhan masyarakat. Untuk meningkatkan kualitas pelayanan, maka petugas segera menanggapi keluhan masyarakat dan melakukan penataan kembali fasilitas parkir tersebut.
Increasing The Performance of Public Health Centers: Does Accountability Role as Moderating? Basri, Yesi; Azhar A, Al; Lestari, Hesti
Jurnal AKSI (Akuntansi dan Sistem Informasi) Vol. 9 No. 1 (2024)
Publisher : Politeknik Negeri Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32486/aksi.v9i1.488

Abstract

By assessing the effectiveness of human resources and internal control as independent variables and accountability as moderating variables, this study attempts to investigate the elements that affect the performance of public health institutions.. The population in this study were all public health centers in the city of Pekanbaru; as many as 20 health centers were used as samples in this study. The research method was carried out with a survey conducted in February-March 2021. There were 120 respondents in this survey, including the Head of the PublicHealth Center, the Head of Administration, the Treasurer of Expenses, the Treasurer of Receipts, the Personnel Division, and the Service Sector. The results of numerous analyses show that accountability enhances the public health center's effectiveness and has a favorable influence on the standard of internal control and human resources. This study has consequences for public sector organizations in terms of performance evaluation and motivational content by raising the standard of internal control, accountability, and human resources
Kesejahteraan Lansia dan Pencegahan Depresi Pada Lansia: Pengabdian Masyarakat Posyandu Kenanga Kecamatan Kebayoran Baru Jakarta Selatan A. Rinaldi, Enrico; Lestari, Hesti
Jurnal SOLMA Vol. 13 No. 3 (2024)
Publisher : Universitas Muhammadiyah Prof. DR. Hamka (UHAMKA Press)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/solma.v13i3.16437

Abstract

Background: Lansia merupakan suatu fase kehidupan manusia setelah fase dewasa. Kegiatan pengabdian masyarakat yang melibatkan para lansia di posyandu lansia Kenanga daerah Jakarta Selatan, diharapkan kegiatan ini bisa memberikan informasi serta gambaran kepada para lansia mengenai bagaimana pencegahan depresi bisa dilakukan. Metode: Metode pelaksanaan kegiatan pengabdian masyarakat ini yaitu dengan melakukan pendekatan kepada para lansia yang berada di posyandu lansia Kenanga. Hasil: Kegiatan Penyuluhan Kesehatan ini diikuti oleh lansia yang berpartisipasi berjumlah 30 lansia. Kegiatan ini merupakan kegiatan yang dilaksanakan oleh RSK Jiwa Dharmawangsa dengan bekerjasama bersama Puskesmas Kebayoran Baru. Kesimpulan: Pada kegiatan pengabdian masyarakat yang telah dilakukan, para lansia sangat antusias dalam kegiatan yang dilaksanakan, dilihat dari banyaknya pertanyaan yang diberikan dari para lansia kepada narasumber. Pertanyaan yang di berikan merupakan pertanyaan ringan seputar aktivitas sehari-hari, sehingga dari jawaban yang diberikan menciptakan diskusi kecil antara peserta dan narasumber.
PENDAMPINGAN UMKM DALAM MENINGKATKAN DAYA SAING UMKM TOKO FOTOCOPY BENUA JAYA DENGAN METODE ILO SCORE Lestari, Hesti; Nadila, Astri Evarista; Manggu, Blasius
Jurnal Pengabdian Bukit Pengharapan Vol. 3 No. 2 (2023)
Publisher : LPPM Institut Teknologi dan Bisnis Kristen Bukit Pengarapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61696/jurdian.v4i1.296

Abstract

The aim of this community service is to increase the competitiveness of Benua Jaya shop MSMEs. By implementing the ILO Score method, the Benua Jaya Photocopy Shop needs effective assistance to increase its competitiveness in the highly competitive photocopy industry. This article discusses how MSME assistance can increase competitiveness by using the 5S module and layout. Benua Jaya Photocopy Shop is a shop that was founded in 2004. The problems with this photocopy shop are that the product layout is still not neat, rubbish is still found scattered around, lots of used paper is piled up. Therefore, MSME assistance needs to be applied to Benua Jaya photocopy shops in order to increase productivity, service quality and competitiveness.
Efektifitas Buku Saku Digital untuk Transformasi Pengetahuan dan Sikap Remaja Putri tentang Pencegahan Anemia: The Effectiveness of Digital Pocketbook for the Transformation of the Knowledge and Attitude of Adolescent Girls about the Prevention of Anemia Nuryana, Hurip; Rachmawati, Emma; Khusun, Helda; Mulyawati, Devi Annisa; Lestari, Hesti
Amerta Nutrition Vol. 9 No. 1 (2025): AMERTA NUTRITION (Bilingual Edition)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/amnt.v9i1.2025.161-168

Abstract

Background: Anemia is a significant health issues among adolescent girls, negatively impacting their life cycle. Bogor City has an anemia prevalence of 28%. The Indonesian Ministry of Health has introduced a digital pocketbook "Prevention of Anemia for Pregnant Women and Adolescent Girls", an educational tool. Objectives: This study aimed to assess the effectiveness of the digital pocketbook in improving the knowledge and attitudes of adolescent girls about preventing anemia. Methods: This quasi-experiment study used Pretest-Posttest with Control Group design. Samples were purposively chosen from female students in four junior high schools in Bogor (40 students per group per school). Group 1 received Digital Pocket Book with Presentatio, Group 2 received Digital Pocket Book only, and Group 3 served as Control. Changes in knowledge and attitude scores before and after the intervention were analyzed using Wilcoxon test, while the difference among the three groups were tested using Kruskall-Wallis tests with post-hoc analysis (p-value<0.05). Results: Before the intervention, knowledge and attitudes score  was relatively homogeneous (p-value=0.068 and 0.695). After the intervention, Group 1 and 2 showed significant improvements compared to the control. Group 1's knowledge increased significantly (3.01 ± 3.613), followed by Group 2 (1.78 ± 2.947). Attitude improvement was also highest in Group 1 (5.10 ± 7.947), followed by Group 2 (2.65 ± 7.118). Additionally, 95% of respondents rated the digital pocketbook as excellent. Conclusions: The digital pocketbook iss considered effective and informative in improving the knowledge and attitudes of adolescent girls about preventing anemia, regardless of additional explanation.
Increasing The Performance of Public Health Centers: Does Accountability Role as Moderating? Basri, Yesi; Azhar A, Al; Lestari, Hesti
Jurnal AKSI (Akuntansi dan Sistem Informasi) Vol. 9 No. 1 (2024)
Publisher : Politeknik Negeri Madiun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32486/aksi.v9i1.488

Abstract

By assessing the effectiveness of human resources and internal control as independent variables and accountability as moderating variables, this study attempts to investigate the elements that affect the performance of public health institutions.. The population in this study were all public health centers in the city of Pekanbaru; as many as 20 health centers were used as samples in this study. The research method was carried out with a survey conducted in February-March 2021. There were 120 respondents in this survey, including the Head of the PublicHealth Center, the Head of Administration, the Treasurer of Expenses, the Treasurer of Receipts, the Personnel Division, and the Service Sector. The results of numerous analyses show that accountability enhances the public health center's effectiveness and has a favorable influence on the standard of internal control and human resources. This study has consequences for public sector organizations in terms of performance evaluation and motivational content by raising the standard of internal control, accountability, and human resources
Co-Authors A, Halen A. Rinaldi, Enrico Adrian Umboh Agahari Abadi Sianipar, Agahari Abadi Agus Ananto Widodo, Agus Ananto Agus Susilo Ahmad Putra Utama Amalia, Rizka Nur Andika Andika Andrikasmi, Sukamarriko Anindita Ulfa Hadini Ari L. Runtunuwu Aria Kekalih Arsyad Fathon, Arsyad Audya, Herlina Azhar A, Al B H. R. Kairupan Basri, Yesi Batubara, Jose Bunga Sari, Affa Claresta, Claresta Dariska, Rahama Septia Darnita, Yulia Deansya, Yafinda Dewi Rostyaningsih Didik Nugroho Dwi Puji Lestari, Dwi Puji Dyah Hariani Dyah Lituhayu Eka Yulia Rahmawati Ningsih Ela Indriani Elyna Nur Fadhilathul Rohmah Emma Rachmawati Endang Larasati Endang Larasati ERLIN LISTIYANINGSIH Erni Ismawati Eva Nur Cahyaningsih, Eva Nur Febrianna Chadijah Febrilia Laita Saputri Ferdinand Harianja Fitriza, Rozi Hadisti, Indriani Hanif, Patri Hardi Warsono Haura, Awwalia Puti Helda Khusun Herbasuki Nurcahyanto Herwanto Herwanto Hery Susanto Hosang, Kevin H. Ida Hayu Dwimawanti Ilma Navik Iroth, Villi Monicha Izhar Aduardo Raisid, Izhar Aduardo Jeanette Elmerose Natalia Lee, Jeanette Elmerose Natalia Jeanette I.Ch. Manoppo Joharman Joharman Kairupan, Tiffani S. Kartika, Rona Kristianto, Aloysius Hari Landjar Kurniawan Listanti Listanti Lita Listyoningrum M. Izur Rifki Ovani Maesaroh Maesaroh Mahfudloh, Mahfudloh Manggu, Blasius Manoppo, Jeanette Margaretha Suryaningsih Mochammad Mustam Mona Agisa Widia Gutama Muhammad Ari Noviyanto Mulyawati, Devi Annisa Nada Salsabila, Kamilia Nadila, Astri Evarista Najidah, Nurul Nawangsari, Hasna Ulayya Nelly Mayulu Nina Widowati Nita Haryanti Novie H. Rampengan Nurhayati Masloman Nurohman, Aji Ima Nuryana, Hurip Paendong, Boy A.I. Parsaroan, Jarga Juara Uli Pedrochi, Boges Pernamasari, Noviantoro Pondagitan, Alpinia Shinta Pradnya Paramita Preistia Preistia Pricilia Dwi Candra R. Slamet Santoso R., Munna Rafika Rinaldi, Enrico Adhitya Rini Sekartini Ristiawan, Muhammad Ibnu Rocky Wilar Rohman, Satria Nur Rokot, Natasya T. Sahputry, Feby Ayu Saraswati, Maria Tika setiatri, Regita tias Sinaga, Wan Boyke Pande Siti Fatimah Sri Suwitri Suciningati Suciningati Sumantoro, Wasis Sundari, Weti Sundarso Sundarso Suryadi N. N. Tatura, Suryadi N. N. Tilaar, Stephanie K.I. Toyib, Rozali Trinovita Andraini Wahyu Iriani Wangke, Lydia Waworuntu, David Wildan Ardiansyah Wuisantono, Dennis Yani, Gusnovia Windri Youke Faradhilla Nasution Yuliantari, Kadek Rani Yusra Zainal Hidayat