Articles
Green Banking Adoption Strategy (Case Study of Banks in Jabodetabek)
Novsa Fakhira;
Nimmi Zulbainarni;
Megawati Simanjuntak
Indonesian Journal of Business and Entrepreneurship Vol. 9 No. 1 (2023): IJBE, Vol. 9 No. 1, January 2023
Publisher : School of Business, IPB University (SB-IPB)
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DOI: 10.17358/ijbe.9.1.49
Green banking is a bank’s operational activities to reduce environmental damage and preserve nature, thereby contributing to sustainable development. Green banking provides solutions for companies to various customer problems and business competition. The rapidly developing information and communication technology and the increasing number of people using the internet are opportunities for banks to transform to green banking. This study aims to prove the relationship between the variables that influence the adoption of green banking with the factors that influence the adoption of green banking, analyze the strategy by using SWOT analysis, and formulate managerial implications for increasing the adoption of green banking. The study was conducted on bank employees who have implemented green banking with 88 respondents who were determined by voluntary sampling. Data were collected using an online questionnaire. The statistical analysis used is the Structural Equation Model (SEM)-PLS. The results showed that all variables strongly correlate with the factors influencing green banking adoption. Banks can adopt green banking strategies based on the SWOT analysis results: green banking product innovation, increasing community empowerment programs, developing internal capabilities, collaboration with fintech and improving public education about the use of green banking. Several managerial implications that companies can carry out are with the latest marketing mix and formulating various green banking adoption strategies. Keywords: brand image, competitor pressure, green banking adoption, top management support, value creation
Edukasi Alokasi Keuangan untuk Asuransi Kesehatan pada Mahasiswa
Mas Siti Rifani Wulandari;
Bulan Hilaliyah;
Farisa Dwi Elnora;
Indri Nurbidari;
Megawati Simanjuntak
Agrokreatif: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 9 No. 1 (2023): Agrokreatif Jurnal Ilmiah Pengabdian Kepada Masyarakat
Publisher : Institut Pertanian Bogor
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DOI: 10.29244/agrokreatif.9.1.132-119
The Covid-19 pandemic has made people aware of the importance of staying healthy and protecting themselves before the disease strikes. The Health Insurance Funding Educational Campaign is a program designed to increase the knowledge of college students so they can properly allocate their finances. Educational delivery was conducted online via Zoom Meeting with 36 participants. Due to the PSBB (Large-Scale Social Restrictions) program to prevent the spread of Covid-19, the education was conducted in Zoom meetings. The method includes lecture, discussion and assessment by completing pre- and post-tests. This material explains the urgency of insurance during this time. The educational activities resulted in participants' increased knowledge of health insurance and proper financial attribution, as reported by completing pre-and post-tests. The implementation of these educational activities has encountered some obstacles, such as the inability of the event organizers to directly monitor each participant so that they can keep an eye on the process of the event.
THE STUDY OF PROGRAM AND ROLES OF NATIONAL CONSUMER PROTECTION AGENCY USING QUALITATIVE AND QUANTITATIVE APPROACHES
Mutia Rahmah;
Megawati Simanjuntak;
Anggi Mayang Sari;
Irni Rahmayani Johan
Journal of Child, Family, and Consumer Studies Vol. 2 No. 3 (2023): Journal of Child, Family, and Consumer Studies
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University
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DOI: 10.29244/jcfcs.2.3.209-222
The National Consumer Protection Agency (BPKN) was established to fulfill consumer protection needs in accordance with its duties. This study aimed to identify the role and performance of BPKN. The research design used was a mixed method. A total of 224 respondents were selected for the online survey using voluntary sampling techniques with the criteria of Indonesian citizens, men, and/or women aged 18-65 years, and in-depth interviews with the Chairman of the Research and Development Commission of BPKN. Data analysis was performed using Microsoft Excel 2013 and SPSS version 25.0. The result of this research is that more than half of consumers know about the functions and duties of the BPKN. However, the number of respondents who knew about BPKN programs was still low. The role of the BPKN in providing suggestions and recommendations to the government is considered insufficient based on the number of suggestions and recommendations issued each year. On the other hand, BPKN has succeeded in creating new innovations in how consumers complain during the COVID-19 pandemic, namely, by making online complaints. BPKN should be able to create more activities aimed at introducing BPKNs among Indonesians.
MINAT PENGGUNAAN ULANG LAYANAN DIGITAL BANKING DENGAN TECHNOLOGY ACCEPTANCE MODEL (TAM)
Indri Nurfitriani;
Lilik Noor Yuliati;
Megawati Simanjuntak
Jurnal Doktor Manajemen (JDM) Vol 6, No 1 (2023): APRIL 2023
Publisher : Universitas Mercu Buana
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DOI: 10.22441/jdm.v6i1.17007
The rapid development of technology forces conventional banks or commercial banks to adopt digital technology in their business. Bank BTPN is one of the banks in Indonesia that has implemented digital technology in its services. Bank BTPN launched a digital banking product called Jenius. Jenius is a digital banking platform equipped with a VISA card that can help BTPN bank customers carry out financial activities via smartphones so that customers have control over their money and financial arrangements. This research was conducted to analyze behavioral intentions in using the Jenius digital banking platform services using the Technology Acceptance Model (TAM) method. The indicator variables used are perceived usefulness, perceived ease of use, brand image, co-creation, and attitude toward using. The results of this study are that brand image and attitude toward using have a significant direct effect on behavior intention to use, and attitude toward using are influenced by perceived usefulness, perceived ease of use, and co-creation.
The Effect of University Partners' Satisfaction and Trust in Relationship Commitment
Sonya Dwi Rachmawati;
Heti Mulyati;
Megawati Simanjuntak
Jurnal Doktor Manajemen (JDM) Vol 6, No 1 (2023): APRIL 2023
Publisher : Universitas Mercu Buana
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DOI: 10.22441/jdm.v6i1.17419
This study analyzes factors influencing relationship commitment in collaboration with IPB University. A case study in IPB University, this study used survey methods with a questionnaire to 100 respondents. The results identified that satisfaction, communication, and shared value significantly influence trust, while shared value, relationship benefits, and trust significantly influence commitment. Therefore, IPB University shall focus on promoting all six variables to improve collaboration services and trust-building to increase relationship commitment. Shared value can be improved by adding more non-profit-oriented community service programs, while satisfaction can be improved by intensifying collaboration coordination at IPB University, mostly through the Directorate of Collaboration and Alumni Affairs. Enhancing communication can be done through website and social media optimization and information update for collaboration partners, and enhancing relationships can be done by improving human resources and new applicable agriculture technologies.
Determinan Factors of Decision to Choose an Online Travel Agent to Book a Place to Stay
Tiffani Dias Anggraeni;
Megawati Simanjuntak;
Popong Nurhayati
Jurnal Doktor Manajemen (JDM) Vol 6, No 1 (2023): APRIL 2023
Publisher : Universitas Mercu Buana
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DOI: 10.22441/jdm.v6i1.17417
This study analyzes the factors influencing customers to book a place to stay through Online Travel Agent (OTA). This research was conducted on 382 respondents selected by convenience sampling with the criteria of having booked a place to stay through OTA in the last two years and being at least 18 years old. This research uses quantitative methods by filling out questionnaires distributed online. Data were analyzed using SEM AMOS. The results showed that brand image and perceived ease of use (PEU) have a significant positive direct effect on the decision to choose an OTA to book a place to stay, brand image and PEU has a significant positive indirect effect on e-WOM, e-WOM has a significant negative effect on the decision to choose OTA to book a place to stay and perceived risk does not significantly influence the decision to choose OTA to book a place to stay. The managerial implications can be carried out by company management in collaboration with OTA to increase the intention of repurchasing customers through comments (e-WOM), maintaining the privacy of customers' data to avoid leakage, improving transaction systems safety, and conducting evaluations related to quality and service.
The Effect of Value and Reference Group on Young Consumer’s Hedonic Buying
Hartatin, Diana;
Simanjuntak, Megawati
Journal of Consumer Sciences Vol. 1 No. 1 (2016): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University
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DOI: 10.29244/jcs.1.1.33-46
Hedonic buying is one of buying behavior that based on happiness aspect, involved sensory and excluded needs. Hedonic buying can cause individual to be extravagant in long term period. The aim of this research was to analyze the effect of value and reference group on young consumer’s hedonic buying. The design of this research was cross sectional study with survey method answered by self-report questionnaire. The results were supported by an in-depth interview with some samples. This research involved 205 undergraduate students of Bogor Agricultural University which were selected by using proportional random sampling. Statistical analysis used in this study was independent t-test and multiple regression analysis. There was a significant difference on excitement value dimension and hedonic buying between man and woman. The variable of value had significant and positive influence on hedonic buying, meanwhile reference group did not influence significantly on hedonic buying.Keywords: hedonic buying, reference group, value Pembelian hedonis merupakan suatu pembelian yang berdasarkan pada aspek kesenangan, melibatkan sensori dan diluar kebutuhan. Pembelian hedonis dalam jangka waktu panjang menyebabkan individu menjadi boros. Tujuan dari penelitian ini adalah menganalisis pengaruh nilai dan kelompok acuan terhadap pembelian hedonis konsumen muda. Desain penelitian ini menggunakan cross sectional study dengan metode survei secara self-report menggunakan kuisioner. Hasil penelitian didukung dengan wawancara mendalam terhadap beberapa contoh. Penelitian ini melibatkan 205 orang mahasiswa Strata-1 (S1) Institut Pertanian Bogor yang dipilih secara proportional random sampling. Analisis statistik yang digunakan adalah uji beda independent t-test dan analisis linear berganda. Terdapat perbedaan signifikan pada dimensi nilai kegembiraan dan pembelian hedonis antara laki-laki dan perempuan. Nilai berpengaruh secara signifikan dan positif terhadap pembelian hedonis, sedangkan kelompok acuan tidak berpengaruh signifikan terhadap pembelian hedonis. Kata kunci: kelompok acuan, nilai, pembelian hedonis
Meta-Analysis Study: Reading Behavior Of Food Products Label
Sumarwan, Ujang;
Simanjuntak, Megawati;
Yuliati, Lilik Noor
Journal of Consumer Sciences Vol. 2 No. 2 (2017): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University
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DOI: 10.29244/jcs.2.2.26-40
Labels are an integral part of a product. Observing the labels on the packaging, especially food products is considered very important to do. However, the label of food packaging products receives less attention from consumers. Therefore, the public is required to be more ingenious in observing the label of food packaging products to avoid food security problems which have adverse health effects. The purpose of this study was to map the results of research on label reading behavior. The design of this study was a literature study of research results that can be accessed via the internet. The results showed that the behavior of reading food product labels was done before buying the product (Aulawi 2005; Susanto 2008; Kumalasari and Sjafei 2012). From the frequency of reading nutrition labels, it could be found out that 42.5 percent of consumers sometimes read and 30.2 percent often read food packaging labels (Andrias 2016). Of the 52 studies, 17 studies have shown that women often read more and notice label attributes on food product packaging. The most commonly read consumer label (Figure 3) was the kosher logo and nutritional value. Food products that are usually labeled are packaged foods. Nutrition and health claims are considered as a means of education for consumers - 14 percent to know new information and 86 percent of consumers decided to read the labels because of the outside factors, such as advertising, internet, or at school.
Factors Affecting Consumer Interest In Electronic Money Usage With Theory Of Planned Behavior (TPB)
Nugroho, Anton;
Najib, Mukhamad;
Simanjuntak, Megawati
Journal of Consumer Sciences Vol. 3 No. 1 (2018): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University
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DOI: 10.29244/jcs.3.1.15-27
There are many factors that influence consumer intention to use electronic money. Based on the theory of planned behavior, behavior intention is formed by the attitude toward behavior, subjective norms and perceived behavioral control. This research aims to analyze attitude, subjective norms and perceived behavioral control that affect consumer intention in the usage of electronic money.Data collection from respondents through a structured questionnaire by self-report. Some questions in the questionnaire were made on a Likert scale with five variations of the answers in very strongly disagreeable order to strongly agree. The respondents are 290 undergraduate students that have never used server-based electronic money. The result showed that the attitude toward behavior did not a significantly affect the behavior intention. While the subjective norms and perceived behavioral control have a significant effect on the behavior intention in the usage of electronic money.
The Effect of Marketing Mix On “KPR Xtra Bebas” Decision Making in Bank X Regional I
Arthur, Kevin Michael;
Asmara, Alla;
Simanjuntak, Megawati
Journal of Consumer Sciences Vol. 4 No. 1 (2019): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University
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DOI: 10.29244/jcs.4.1.1-12
The rapid growth of mortgages affected Bank X to launch product innovation "KPR Xtra Bebas." Realization since the establishment of KPR Xtra Bebas product did not reach the target desired by management. This study aims to analyze factors that influence consumer decision by using KPR Xtra Bebas products in order to do useful and efficient marketing. Sampling procedure used purposive sampling technique as one of the non-probability sampling techniques, namely sampling based on categories that have used the product. Data used are primary data by filling out the questionnaire conducted by the respondents themselves (self-administered survey). This study used the Partial Least Square (PLS) to analyze results from 94 samples. Results of the study identified the variables of price, place, promotion, and the process did not have a significant influence. While product, human resources, and physical evidence have a significant influence. Managerial implications that are generated are for variables that do not have a significant effect evaluation is needed to determine the appropriate strategy. Companies can build customer databases by implementing cross-selling so that promotional variables can function effectively.