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Journal : INTI Nusa Mandiri

ANALISIS KEPUASAN PENGGUNA WEBSITE ORLANSOFT MENGGUNAKAN METODE WEBQUAL 4.0 Nurlela, Siti; Ilham, Muhamad; Supriatna, Supriatna
INTI Nusa Mandiri Vol. 18 No. 2 (2024): INTI Periode Februari 2024
Publisher : Lembaga Penelitian dan Pengabdian Pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/inti.v18i2.5125

Abstract

Orlansoft website is an ERP (Enterprise Resource Planning) solution that unifies business operations into a single system that integrates and optimizes business processes and provides real-time critical information for all entities and office locations from a single source. PT Multifortuna Sinardelta, in its business processes, uses the Orlansoft website. The quality of the website greatly affects the level of user satisfaction itself. The higher the quality of a website, the more users will access the website. So far, there is no appropriate method and way to measure user quality of the Orlansoft website. This research examines the extent of user satisfaction in using website services. The Webqual 4.0 method has been successfully applied to similar research with website quality measurement and helps to understand the factors that affect user satisfaction, with three measurement categories including usability, information quality and service interaction quality. From the test results, the calculated F value = 11.536 with a significance of 0.0000011. In this study, the calculated F value is 11.536> F table 2.81 and the significance value is 0.0000011 <0.01, thus it can be concluded that variables X1 (usability quality), X2 (information quality), and X3 (service interaction quality) have a significant and positive effect on variable Y (user satisfaction). This is evidenced by the results of the analysis which gives positive results for each variable on the dependent variable.
ANALISIS KEPUASAN PENGGUNA WEBSITE LIGA ARLOJI MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) Zalukhu, Asni; Nurlela, Siti
INTI Nusa Mandiri Vol. 20 No. 2 (2026): INTI Periode Februari 2026
Publisher : Lembaga Penelitian dan Pengabdian Pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/inti.v20i2.7258

Abstract

The evolution of information technology plays a significant role in accelerating digital transformation across various sectors, including the wristwatch retail industry. The Liga Arloji website is utilized as a medium for promotion and online transactions, which needs to be evaluated in terms of user satisfaction. This study aims to analyze the level of user satisfaction with the performance of the Liga Arloji website using the End User Computing Satisfaction (EUCS) method, in which the components analyzed include five dimensions: content, accuracy, format, ease of use, and timeliness. The methodology of this study is based on a quantitative approach, using a questionnaire as the data collection instrument distributed to 68 selected respondents. The data were processed using the EUCS calculation formula and tested for validity and reliability using SPSS. Based on the data analysis, the findings show that all EUCS dimensions received scores falling into the “Satisfied” to “Very Satisfied” classification. The content dimension achieved an average score of 4.19, accuracy scored 4.13, format scored 4.18, ease of use scored 4.15, and the timeliness dimension received the highest score of 4.22. These findings indicate that user satisfaction with the website is relatively high, particularly in terms of timely information and presented content, while the system’s reliability and accuracy were rated as moderately satisfactory. This study provides several recommendations, including improving data accuracy and enhancing system reliability. The results are expected to serve as a key reference for the future development of e-commerce-based websites
Co-Authors 'Aina 'Uruba, Huurul Achmad Fauzi Adelita, Rafanda Aditya Ananda, Aditya Adrianto, Ratno Agustini, Rina Tri Akhmad Azmiardi Akmaludin Akmaludin, Akmaludin Alfarizzy, Vito Faza Amanda, Sasa Aprilia Amin, Mustangin Aminah Aatinaa Adhyatma Anggraini, Feny Savira Annisa Nurrachmawati Anton, A Antonius Yadi Kuntoro Aprida, Siti Nurul AR, Chaerunnisa Arfandi, Muh. Amri Ariska, Dina Atikah, Fifi Auliya, Jumi Azizah , Siti Nur Azizah, Mirsa Nur Balqis, Salsabila Putri Cahyani Budihartanti, Cahyani Dailami, D. Daniati Uki Eka Saputri Denis, Rafael Fernando Deya Ramadhan, Indah Din Azwar Uswatun Diwani, Meftyane Liz Dwi Soegiarto, Dwi Edi Kurniadi Ekastuti, Zaidatun Eko Arisetijono Evilia Sri Yuniar Fahlapi, Riza Fahmi Sahlan Fania, Liza febriyanti febriyanti Fikriy, Mohamad Fryda Fatmayati Galuh Putra, Rifqi Gunawan Suryoputro Gunawan Suryoputro, Gunawan Gutami, Anggie Dia Hendra Ts, Kartika Hermanto Hermanto Hidayat, Irwan Hurairah, Rizky Abu Iis Nurasiah INDAH PURNAMASARI Indriani, Dilla C Irawan, Okta Saputra Irfansyah Baharuddin Pakki Irirwanas, Intannia D isma yuniar juanda, muhammad Jumawan Jupriyanto . Khairudin Khairudin Khalisha, Nailah Kurnia, Lita Lasari, Aramika Laska, Yulinda Lasman Effendi Lenik Gah, Regina Lestari Yusuf Lies Permana M. Rangga Ramadhan Saelan Mardika, Nanda Harry maruloh Maulana, Ady Maulani, Rici Gusti Miftakhur Rizki Nainggolan, Lenni Lea Netty Herawaty Purba Nitra, Ridatu Oca Nugraha, Fitra Septia Nur Rohmah Nurfalah, Ridan Nurfauzan, Nabil Nurwahyuni, Linda Nurwijayanti Pakpahan, Yohana Fransiska Pandji Santosa Pasha, Yuliana Pratiwi, Widya Ayu Primadani, Dimas Rahmawati, Dessika Rahmawati, Rahmawati Ramadhani, Reza W Rehani, Siti Rio Pratama, Salza Risca Lusiana Pratiwi Risva Risva S Siswanto Sarwani, Audi Aprilia Saryono, M.Or. S.Pd. Jas. Sasetio, Jalalludin Selasih Putri Isnawati Hadi Sembiring, David JM Sholeha, Bella Bina Sholihat, Siti Siti Maemunah Siti Masturoh Siti Masturoh Siti Rahayu Situmorang, Coky Atmajaya solihat, siti Sri Hadianti suci putri lestari Sudarsono Sukarelawati, Sukarelawati Sulaeman, Sania Khaira Ikhsanti Supriatna Supriatna Susi Susanti Syafitri, Nadya Tampubolon, Erwin Cristian Taopik Hidayat Taqiyyah, Mia Risyah Teguh Prasetyo, Ery TIDIANA Undang Suryatna Wahyudi, Hegel Widiyanto, Aldi Widodo Mardi Santoso, Widodo Mardi Yohana, Dina Yulinda Laska Zakki Saefurrohim, Muhamad Zalukhu, Asni Zulkarnain Zulkarnain