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Pratiwi Pratiwi
Universitas Sumatera Utara
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Journal : Jurnal Ilmu Sosial dan Ilmu Politik

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Continuities of Public Service Innovations (PSIs) in Indonesia's Local Governments' Health Services: Whose Initiative Has a Higher Success Rate? Pratiwi, Pratiwi; Amalia, Shafiera; Wahyuadianto, Agus; Masrully, Masrully; Setya Nugroho, Candra
JSP (Jurnal Ilmu Sosial dan ilmu Poltik) Vol 27, No 3 (2024): March
Publisher : Faculty of Social and Political Sciences, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jsp.78742

Abstract

Public Service Innovations (PSIs) have improved public services and increased public values. However, previous studies have shown that public servants saw PSIs as risky interventions because of the perceived uncertain outcomes, lack of support and recognition, opposition against incumbent culture, and negative public scrutiny in case of failure. These perceived risks have led to risk-averse behaviour in public service and incremental or discontinued innovations. Earlier studies on PSIs’ continuity have focused on leadership, engagement, collaborations, and organisational cultures in developed countries. However, the mechanism of engagements, collaborations, organisational culture, and leadership types remains unclear. This study aims to investigate the characteristics of sustainable PSIs in Indonesia and how authorities are exercised. In doing so, 11 PSIs in Indonesian health services—facilitated by staff or leaders—are compared and contrasted. The findings indicate that staff-initiated PSIs are prompted by community needs, use routine visits as a collaboration mechanism, and engage more stakeholders. The shortcoming is that the staff-initiated PSIs need more formal team assignments. The advantage is that they strengthen social capital and decrease community health problems. On the other hand, PSIs that were initiated by formal leaders are stimulated by formal antecedents, such as low achievement of development targets. Leaders-initiated PSIs also use capacity development programs to collaborate and increase the achievement of development targets. A novel finding to add to previous studies is that collaborating with other existing programs contributes to PSIs’ continuity. The managerial implication of this study is to stimulate front-liners in initiating PSIs.
Co-Authors A, Tiara Maharani Adhalia Wanafesyahan, Fahira Aditya Aditya Agung Sugiharto Agung, A. A. Gede Agus Eko Nugroho Agus Pramono Agus Wahyuadianto, Agus Ahmad Muhtadi Ahmad Rifai Akila, Nur Alief Saputro Alrefi, Alrefi Alvia Fadila Fikar Amalia, Shafiera Aminah Suriaman Annisa Nurwanda Putri Bayu Adrian Victorino, Bayu Adrian Benyamin*, Benyamin Budi Hadi Narendra Bungatang Bungatang Cahya Purnomo, Cahya Connie, Connie Damayanti, Annisa Daniel Happy Putra Darmawan Darmawan Darmuin, Darmuin Darwo Darwo Dedy Frianto Diana Novita Dinitri, Seruni Eko Wahyono, Eko elida elida Elpriyan, Fadhilah Syahrani elsa, elsa Emeliana, Emeliana Emma Surahman, Emma Endang Suhendang Suhendang Erdy Santosa Ernawati Ernawati Fadilah MgB, A Fajar Dwi Rohman Fatwa Nurul Hakim, Fatwa Nurul Fikayuniar, Lia Fitri Kartiasih G.M. Eko Hartoyo, G.M. Eko Gerson ND. Njurumana Harizon, Dian Heikal, Jerry Herry Purnomo Hidayah, Himyatul Humaedi, M Alie Humaira, Putri Syifa I Gd. Margunayasa, I Gd. I Nengah Surati Jaya I Wayan S.D, I Wayan I Wayan Susi D, I Wayan Susi Idawati Idawati Ike Wuri Winahyu Sari Ilhamsyah, Fatih Imron, Dian Karinawati Indah, Fitriani Jerry Heikal Joni, Yoyon Indra Khairiyah, Syifa Kurnianingsih Kurniati, Wenny Dwi Lestari, Nurul Sukma Lutfiah Amanda, Salsabila Lutfiah, Alya Maf’ulah, Maf’ulah Maharani Angeline, Tiara Maharezki, Inayah Maman Turjaman Manjela Eko Hartoyo, Manjela Eko Mardiyanto, Atqo Maretik, Maretik Margareta, Indah Masrully, Masrully Maya Arfania Moch Maulana Anton Mukharrim, Muh. Said Muktiyanto, Ali N, Septian Aditiya Ningrum Astriawati Nugraha, Septian Nugraha, Septian Aditiya Nur Fitri Nurjanah, Niken Nurul Widyawati, Melyana Pamujianto, Slamet Prayoga, Suhendra Widi Purwoko, Paulus Sentot Putri Putri, Putri Putri Syifa Humaira Putri, Annisa Nurwanda R. Garsetiasih, R. Rambat Nur Sasongko Ramli Umar Regina Puteri Prameswari Ridwan Ridwan Rini Yayuk Priyati, Rini Yayuk Risyanto Risyanto Rohani, Fety Novianty, Hemafitria, Rohani, Rojali, Muhammad Sajali, Hasan Salsabila, Nadya Dara Saparuddin Saparuddin Setram, Nurbaety Setya Nugroho, Candra Shalsabilah Z, Shafira Soerachmad, yuliani Solekhah, Nuzul Suharsih, Suharsih Suhendi, Brigitta Aurelia Putri Sukawati, Sukawati Sulaiman Zhiddiq, Sulaiman Sumardi . Sumarni Susanti, Erlin Syahminan, Mhd Syukuri, Rezki Auliyah Tasrin, Krismiyati Valentina, Ana Vernanda, Gilang Adi Wanafesyahan, Fahira Adhalia Yeremia, Yeremia Yuli Nugroho, Yuli Yulianty, Jessyca Z, Shafira Shalsabilah Zalsabila, Jihan Zalsabila