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All Journal Jurnal Manajemen Bisnis International Journal of Artificial Intelligence Research Jurnal Penelitian Pendidikan IPA (JPPIPA) JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK YUME : Journal of Management Jurnal Mantik Jurnal Ilmiah Teknik Industri Management Studies and Entrepreneurship Journal (MSEJ) GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Journal of Industrial Engineering & Management Research (JIEMAR) INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) International Journal of Social and Management Studies (IJOSMAS) Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Jurnal Kolaboratif Sains Arus Jurnal Sosial dan Humaniora ProBisnis : Jurnal Manajemen Jurnal Cakrawala Ilmiah Jurnal Peradaban Masyarakat (JPM) Jurnal Pengabdian Masyarakat Bhinneka Media Bina Ilmiah The International Conference on Education, Social Sciences and Technology (ICESST) Nanggroe: Journal Of Scholarly Service Nanggroe: Journal of Scholarly Service Jurnal Penelitian Pendidikan Indonesia International Journal of Economics, Business and Innovation Research Society Jurnal Pengabdian Masyarakat Mandira Cendikia (JPKM-MC) Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia(JEAMI) Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health
Wijaya, Elyzabeth
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The Role of Organizational Citizenship Behavior (OCB), Perceived Organizational Support (POS) on SMEs Performance by Mediation of Organizational Commitment Elyzabeth Wijaya
Jurnal Manajemen Industri dan Logistik inpress publication
Publisher : Politeknik APP Jakarta

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Abstract

The aim of this study is to analyze the relationship between organizational citizenship behavior (OCB) on organizational commitment, organizational citizenship behavior (OCB) on SMEs performance, perceived organizational support (POS) on organizational commitment, perceived organizational support (POS) on SMEs performance, organizational commitment on SMEs performance. Organizational Citizenship Behavior (OCB) on SMEs Performance through mediation of organizational commitment, perceived organizational support (POS) on SMEs performance through mediation of organizational commitment.This study used a quantitative method, the respondents of this study were 380 UKM owners who were determined by the simple random sampling method. Online questionnaire questions are provided with answer options with rules based on a 5-point Likert scale. Online questionnaires were distributed to respondents using social media. All answers are tabulated for further processing to obtain results and conclusions. Data analysis in this study used structural equation modeling (SEM) with smartPLS 4.0 software tools. The stages of data testing are data validation and reliability tests and hypothesis testing.The variable of this research is the independent variable Organizational Citizenship Behavior (OCB), Perceived Organizational Support (POS). The dependent variable is SME Performance and the mediating variable is Organizational Commitment. The results of this study indicate that organizational citizenship behavior (OCB) has a positive and significant effect on organizational commitment, organizational citizenship behavior (OCB) has a positive and significant effect on SMEs performance, perceived organizational support (POS) has a positive and significant effect on organizational commitment , perceived organizational support (POS) has a positive and significant effect on SMEs performance, organizational commitment has a positive and significant effect on SMEs performance. Organizational Citizenship Behavior (OCB) has a positive and significant effect on SMEs Performance through mediation of organizational commitment, perceived organizational support (POS) has a positive and significant effect on SMEs performance through mediation of organizational commitment.
The Influence of Human Resource Management Strategies and Job Satisfaction on the Performance of Mobile Coffee SMEs in Medan Hengky Kosasih; Elyzabeth Wijaya; Susanto Susanto; Devia Febrina; Eddy Harnjo
Jurnal Ekonomi, Akuntasi dan manajemen Indonesia (JEAMI) Vol. 4 No. 02 (2026): Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia (JEAMI) 2026
Publisher : SEAN Institute

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This study aims to examine the impact of human resource management (HRM) strategies and job satisfaction on the performance of mobile coffee small and medium enterprises (SMEs) in Medan. In this study, HRM is measured based on various factors such as HR planning, training, and the development of skills relevant to the operations of the mobile coffee business. Job satisfaction is evaluated based on aspects of rewards, motivation, and relationships among colleagues within the business. Meanwhile, SME performance is measured by sales levels, customer satisfaction, and operational efficiency. The research method used in this study is a quantitative approach with a survey as the data collection technique. The sample consists of 100 mobile coffee SME owners spread across Medan, and data were collected using a questionnaire specifically designed to measure these variables. The data obtained were then analyzed using multiple linear regression techniques to determine the extent to which HRM and job satisfaction affect business performance. The results show that both HRM strategies and job satisfaction significantly influence the performance of mobile coffee SMEs. Improvements in HRM, such as relevant skills training and high work motivation, were found to enhance business performance. Additionally, high job satisfaction also contributed to performance improvement, with factors such as rewards and supportive relationships among employees playing a significant role. These findings imply that effective HRM and achieving high levels of job satisfaction are crucial in driving the success and progress of mobile coffee SMEs in Medan.
Co-Authors Adi Harianto Agus Susanto Agus Susanto Agus Susanto Albert Albert Albert Albert Ali Syah Putra Alvine Jonathan Amin Hou Andi Andi Benny Lim Chaniago, Sabaruddin Cynthia Wibowo Darwan Tanady Debora Tambunan Deva Djohan Devia Febrina Duffin Eddy Eddy Eddy, Eddy Eddy Gunawan Eddy Harnjo Erina Alimin Ester Ester Fakhrul Hirzi, M. Felix Leonardi Hamjah Arahman Hassim, Affendy Abu Hendry Hendry Herdiyanti Indra Budiman Javerson Simamora Juliana, Juliana Jung Sen Kosasih, Hengky Kuandi Chandra Lapiti Gokmatua Sagala Lim, Benny Linda, Tina Martin Martin Mega Sanjaya Melda Brina Mhd Restu Razaq Razaq Muh. Abduh Anwar Muhammad Asir Munawaroh D, Masyitoh Beby Nasib Rivai, Ahmad SALMAN FARIS Septa Diana Nabella Siahaan, Maya Solly Aryza Sri Aprianti Tarigan SUSANTO Susanto Susanto Susanto Susanto Susanto Teguh Setiawan Wibowo Thamrin Thamrin Theng, Bestadrian Prawiro Tina Linda Tina Linda Vivian Vivian Yandra Rivaldo Yuli Arnida Pohan Yurida Ekawati