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Journal : International Journal Multidisciplinary

 1 
DETERMINANTS OF INNOVATION STRATEGY ON BUSINESS PERFORMANCE WITH COMPETITIVENESS AS AN INTERVENING VARIABLE IN BATIK MSMES IN EAST JAVA Muhajir, Ali; Sukesi; Tampubolon, Liosten Rianna Roosida Ully
International Journal Multidisciplinary (IJMI) Vol. 3 No. 1 (2026): International Journal Multidisciplinary (IJMI)
Publisher : Antis-Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijmi.v3i1.384

Abstract

Objective: The purpose of this study was to examine; (1) the effect of product innovation, process innovation, technological innovation, organizational innovation and service innovation partially on competitiveness (2) the effect of competitiveness on business performance (3) the effect of product innovation, process innovation, technological innovation, organizational innovation and service innovation partially on business performance (4) the effect of product innovation, process innovation, technological innovation, organizational innovation and service innovation partially on business performance through competitiveness in Batik MSMEs in East Java. Methods: The data processing method in this study used Statistical Package for the Social Sciences (SPSS) software version 27 and path analysis with Structural Equation Modeling (SEM) modeling PLS program version 4.00. The population in this study was 657 Batik MSME owners in East Java, with the calculation of the Slovin formula found as many as 249 samples. Results: The results showed that; (1) product innovation, process innovation, technological innovation, organizational innovation and service innovation partially have a positive and significant effect on competitiveness (2) competitiveness has a positive and significant effect on business performance (3) product innovation, process innovation, technological innovation, organizational innovation and service innovation partially have a positive and significant effect on business performance (4) product innovation, process innovation, technological innovation, organizational innovation and service innovation partially have a positive and significant effect on business performance through competitiveness in Batik MSMEs in East Java. Novelty: The novelty in this study lies in the use of the Digital Maturity Index as a new indicator in measuring business performance.
THE EFFECT OF SERVICE QUALITY, PATIENT RELATIONSHIP MANAGEMENT AND SERVICE FAIRNESS ON LOYALTY THROUGH PATIENT SATISFACTION OF TYPE B HOSPITALS IN DKI JAKARTA Rudianto, Setiawan Eko; Sayidah, Nur; Riyadi, Slamet; Marwiyah, Siti; Sukesi; Assagaf, Aminullah; Tampubolon, Liosten R. R. Ully; Albab, Eric Ulul
International Journal Multidisciplinary (IJMI) Vol. 3 No. 1 (2026): International Journal Multidisciplinary (IJMI)
Publisher : Antis-Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijmi.v3i1.394

Abstract

Objective: This study aims to (1) examine the influence of service quality, patient relationship management, and service fairness on patient satisfaction and loyalty, and (2) test whether patient satisfaction mediates the influence of service quality, patient relationship management, and service fairness on patient loyalty. Method: A quantitative approach was employed with a survey conducted on 320 respondents, consisting of inpatients in several hospitals in DKI Jakarta, and the data were analyzed using linear regression analysis and mediation tests. Result: The findings of this study are: (1) the quality of service has no effect on patient satisfaction and loyalty; (2) patient relationship management has no effect on patient satisfaction but has a positive effect on patient loyalty; (3) service fairness has a positive effect on patient satisfaction and loyalty; (4) patient satisfaction has no effect on patient loyalty; (5) patient satisfaction is not an intervening variable between service quality and patient relationship management to patient loyalty; and (6) patient satisfaction is an intervening variable between service fairness and patient loyalty. Novelty: The results show that service justice has a great influence on both patient satisfaction and loyalty, proving that the variable of service justice in which there are indicators of retributive justice is a proven novelty, highlighting the importance of leaders in formulating policies related to fairness in service and ensuring the implementation of fair services by all hospital employees to increase satisfaction and ultimately foster patient loyalty.
Co-Authors Agung Widyanarko Ahdatul Islamiah Ahsan, Mohammad Akbar Hidayat, Wanda Gema Prasidio Albab, Eric Ulul Ali muhajir, Ali Aminullah Aminullah, Aminullah Aminullah Assagaf Aminullah Assagaf Ani Intiyati Ario Agus Suyudanto Ario Agus Suyudanto Armanu Armanu, Armanu Asi, Yuli Sintha Asih Handayani Astuti Setiyani Astutiek, Dwi Balle, Elmi Bilgies, Ana FIitriyatul Binti Yunariyah, Binti Bulan, Melkianus Teddison Cholichul Hadi Dwi Purwanti Eddy Yunus Eddy Yunus Eddy Yunus Erni Widiastuti Erni Widiastuti Ervi Husni, Ervi Evi Pratami Evi Yunita Nugrahini Firdaus, Ananda Nabillah Ginarsih, Yuni Gustaman, Indrarini Dasaad Handini, Sri Hapsari, Intan Nursini Hapsari, Intan Nursini Harumi, Ani Media Hermiyanti, Pratiwi Isfentiani, Dina Ishartiwi Isroim Yunaidah Istanto, Wisnu Kasiati Kasiati, ., Kasiati, Kasiati, K. Kasiati, Klanting khu, steven Luluk Widarti, Luluk M Nadjhan Mamik Martha Hendrati, Ignatia Meithiana Indrasari, Meithiana Mochammad Rian Dhewantara Mohammad Ahsan Muhamad Thohar Arifin Mujayanto Nanik Prihartanti Nasikah, Dwi Nawari Nawari Nely Ni Ketut Sujati Novita Eka Kusuma Wardhani Nur Sayidah Olivia, Reta Pujaningsih Purwanti Pusporani, Mina Queen Khoirun Nisa Mairo, Queen Khoirun Rekawati, Rekawati Rian Dhewantara, Mochammad Rijanto Rijanto, Rijanto Rinto Harno Rokhmalia, Fitri Rowi, Laily Alfajriatu Rudianto, Setiawan Eko S, Rekawati Sari, Ira Rahayu Tiyar Sarsiti . Setiawan Sherly Jeniawaty Sherly Jeniawaty, Sherly Sherly Natalia Dewi Sholikah, Siti Mar'atus Siti Marwiyah Slamet Riyadi Slamet Riyadi Soegiri, Hary Soekiman, JFX. Susanto Sri Utami SRI UTAMI ADY Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sukiman, Susanto Sulistyowati, Dwi Wahyu Wulan Sumaningsih, Rahayu Sunaris Sunaris Sundari, Ariefah Supana, Supana Suyanto Suyanto Suyanto Suyanto Suyanto Syahida, Aruny Amalia Tampubolon, Liosten R. R. Ully Tampubolon, Liosten Rianna Roosida Ully Titi Maharrani Titi Maharrani Triana, Wahyuningsih Untung Sujianto wahid, Hasyim Wanda Gema Prasadio Akbar Hidayat Widyastuti, Dwi Utari Windi, Yohanes Kambaru Wisnu, Nurwening Tyas Yuliansyah Yuliansyah Yunaidah, Isroim Yuyun Sumarlinah Yuyun Sumarlinah Zainal Muttaqin