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All Journal HAYATI Journal of Biosciences Jurnal Ilmu Tanah dan Lingkungan (Journal of Soil Science and Environment) Farmasains : Jurnal Farmasi dan Ilmu Kesehatan JURNAL SAINS DAN TEKNOLOGI INDONESIA Microbiology Indonesia BIOTROPIA - The Southeast Asian Journal of Tropical Biology IPTEK The Journal for Technology and Science Media Farmasi : Jurnal Ilmu Farmasi (Journal Of Pharmaceutical Science) Indonesian Journal of Cancer Chemoprevention Journal of Engineering and Technological Sciences Medika Tadulako INDONESIAN JOURNAL OF PHARMACY Jurnal Fitofarmaka Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Majalah Farmaseutik JRB-Jurnal Riset Bisnis Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan JURNAL PENDIDIKAN TAMBUSAI Menara Perkebunan Jurnal Ilmu Kefarmasian Indonesia Journal of halal product and research (JHPR) Daengku: Journal of Humanities and Social Sciences Innovation Kalbisocio: Jurnal Bisnis dan Komunikasi Makara Journal of Science Makara Journal of Technology Ekobisman : Jurnal Ekonomi Bisnis Manajemen
Wahono Sumaryono
Universitas Pancasila
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Veterinary Other

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Pengaruh Customer Relationship Manajemen dan Kualitas PelayananTerhadap Kepuasan Pasien serta Dampaknya kepada Loyalitas Pasien Non BPJS Faizah; Wahono Sumaryono; Derriawan
JRB-Jurnal Riset Bisnis Vol 4 No 1 (2020): Oktober
Publisher : Fakultas Ekonomi Dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jrb.v4i1.1678

Abstract

Puskesmas as a First Level Health Facility that provides individual health services and community health services, is responsible for its working area. Public health efforts are made to increase public knowledge of the quality of health services it receives. This study aims to determine the activities of Customer Relationship Management and service quality that can affect patient satisfaction and its impact on patient loyalty of non-Social Security Administering Bodies (BPJS) at the Pasar Rebo District Health Center and the Kramat Jati District Health Center. This research method is a survey method. The selection of respondents was carried out using random sampling techniques on non-BPJS patients at the Kramat Jati Subdistrict Health Center and Pasar Rebo District Health Center and primary data was collected using a validated questionnaire. The research approach is quantitative descriptive and statistical data analysis of research results using Structural Equation Modeling. Data analysis from 200 completed questionnaires that meet the inclusion criteria. Based on the results of the study, the path coefficient value on patient satisfaction is Customer Relationship Management of 0.266, service quality of 0.773, while the results of research on patient loyalty are Customer Relationship Management of 0.270, service quality of 0.191 and patient satisfaction of 0.421. Effective Customer Relationship Management, good service quality and high patient satisfaction can increase patient loyalty.
Pengaruh Citra Merek dan Kualitas Pelayanan Terhadap Kepuasan dan Loyalitas Pelanggan Rahmat Widiyanto; Wahono Sumaryono; Djoharsjah Djoharsjah
Majalah Farmaseutik Vol 16, No 1 (2020)
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (412.789 KB) | DOI: 10.22146/farmaseutik.v16i1.48714

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh variabel citra merek dan kualitas pelayanan terhadap kepuasan pelanggan sehingga berdampak pada loyalitas pelanggan umum di Apotek Farmarin Bidakara. Penelitian kuantitatif dengan pendekatan deskriptif ini mengambil 275 pelanggan umum Apotek Farmarin Bidakara sebagai responden. Pengambilan sampel dilakukan secara non probability dengan pendekatan incidental sampling, dan data dianalisis dengan regresi binary logistic menggunakan program SPSS. Hasil penelitian menunjukkan bahwa variabel citra merek dan kualitas pelayanan berpengaruh positif secara signifikan terhadap variabel kepuasan pelanggan (p=0,05). Hasil penelitian menunjukkan bahwa variabel citra merek dan kualitas pelayanan secara bersama-sama (simultan) berpengaruh positif secara signifikan terhadap variabel kepuasan pelanggan (p=0,05). Hasil analisis secara parsial menunjukkan bahwa variabel citra merek berpengaruh signifikan terhadap variabel kepuasan pelanggan sedangkan variabel kualitas pelayanan tidak berpengaruh nyata terhadap variabel kepuasan pelanggan (p=0,05). Hasil penelitian menunjukkan bahwa variabel kepuasan pelanggan berpengaruh positif secara signifikan terhadap variabel loyalitas pelanggan (p=0,05). Indikator yang perlu ditingkatkan untuk variabel kepuasan pelanggan adalah kepuasan pelanggan mendapatkan solusi pemecahan masalah yang dimilikinya.
Effects of gelatin and glutaraldehyde concentrations on characteristics of Cantigi (Vaccinium varingiaefolium Miq.) extract loaded gelatin nanoparticles as antioxidant Kosasih Kosasih; Wahono Sumaryono; Diky Mudhakir; Agus Supriyono; Yulius Evan Christian; Ruth Debora
Journal of halal product and research (JPHR) Vol. 4 No. 1 (2021): Journal of Halal Product and Research (JHPR)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jhpr.vol.4-issue.1.1-7

Abstract

Cantigi is an endemic plant of sub-alpine area of Mount Tangkuban Parahu in Bandung, Indonesia. Previous study showed ethanol extract of young red leaves had antioxidant activity, however no information on this activity if changed into nanoparticles. The purpose of this study was to determine the effects of gelatin and glutaraldehyde concentrations on the characteristics of Cantigi extract loaded gelatin nanoparticles and to evaluate the antioxidant activity of nanoparticles. Cantigi leaves were extracted by maceration using n-hexane, ethyl acetate, and ethanol 96%. The ethanol extract was dried, made into nanoparticles by varying gelatin (0.1; 0.2; and 0.3 g) and glutaraldehyde (0.1; 0.2; and 0.3 mL) amounts, and conducted at 500 rpm and 40 °C for 3 hours. Nanoparticles were evaluated for particle size, zeta potential, morphology, and antioxidant activity. Nanoparticles with glutaraldehyde amount variation had particle sizes (PS) of 105.9±26.2; 37.1±8.7; and 32.5±7.4 nm; polydispersity indeces (PI) of 0.508; 0.717; and 0.563; zeta potential values (ZPV) of 0.55; 0.89; and 0.78 mV; and antioxidant activities (IC50) of 56.15±0.16; 53.67±0.10; and 51.57±0.39 ppm, respectively. Then, nanoparticles with gelatin amounts variation had PS of 22.5±5.1; 37.1±8.7; and 83.3±21 nm; PI of 0.604; 0.717; 0.326; ZPV of 1.27; 0.89; 0.18 mV; and antioxidant activities of 51.58±0.19; 53.67±0.12; and 55.46±0.04 ppm, respectively. Nanoparticle morphology was spherical. Cantigi leaf extract can be made into gelatin nanoparticles; the smaller the concentration of the polymer used and higher the concentration of the glutaraldehyde, the smaller the resulted particle size and increased antioxidant activity. Antioxidant activities of nanoparticles was lower than those of the extract (IC50 16.84±0.30 ppm).
Optimization of Trypsin-like Protease Production by Lactobacillus plantarum FNCC 0270 using Response Surface Methodology Trismilah,; Nurhasanah, Astutiati; Sumaryono, Wahono; Malik, Amarila; Sadikin, Mohamad
Makara Journal of Science Vol. 19, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to get optimum medium composition and agitation to trypsin-like protease production by Lactobacillus plantarum FNCC 0270. The medium composition and agitation for enzyme production was optimized using Central Composite Design and Response Surface Method with Design Expert software version 7.1.5 Fermentation was carried out in erlenmeyer flasks at initial pH 8, 37 °C, using an incubator shaker at 87.5 rpm. The best results showed an enzyme activity of 1.0 mU/mL, a protein level of 0.557 mg/mL, and desirability value of 0.740. Numerical optimization was performed to approach the ideal state of the fermentation or the desirability value of 1. The medium composition containing of 3.64% baker's yeast, 1.21% glucose, and 0.13% skim milk was used for the fermentation. The enzyme activity of 1.51 mU/mL and protein level of 0.205 mg/mL can be achieved. After numerical optimization, the fermentation process was verified in erlenmeyer flasks with incubator shaking at 77 rpm, initial pH 8, 37 °C, and 15 h fermentation. The verification results showed that the enzyme activity of 1.273 ± 0.227 mU/mL and protein level of 0.248 ± 0.012 mg/mL.
Cassava Pulp as a Biofuel Feedstock of an Enzymatic Hydrolysis Proces Djuma’ali, Djuma’ali; Soewarno, Nonot; Sumarno, Sumarno; Primarini, Dyah; Sumaryono, Wahono
Makara Journal of Technology Vol. 15, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Cassava pulp, a low cost solid byproduct of cassava starch industry, has been proposed as a high potential ethanolic fermentation substrate due to its high residual starch level, low ash content and small particle size of the lignocellulosic fibers. As the economic feasibility depends on complete degradation of the polysaccharides to fermentable glucose, the comparative hydrolytic potential of cassava pulp by six commercial enzymes were studied. Raw cassava pulp (12% w/v, particle sizeμm) hydrolyzed by both commercial pectinolytic (1) and amylolytic (2) enzymes cocktail, yielded 70.06% DE. Hydrothermal treatment of cassava pulp enhanced its susceptibility to enzymatic cleavageas compared to non-hydrothermal treatment raw cassava pulp. Hydrothermal pretreatment has shown that a glucoamylase (3) was the most effective enzyme for hydrolysis process of cassava pulp at temperature 65 °C or 95 °C for 10 min and yielded approximately 86.22% and 90.18% DE, respectively. Enzymatic pretreatment increased cassava pulp vulnerability to cellulase attacks. The optimum conditions for enzymatic pretreatment of 30% (w/v) cassava pulp by a potent cellulolytic/ hemicellulolytic enzyme (4) was achieves at 50 °C for 3, meanwhile for liquefaction and saccharification by a thermo-stable α-amylase (5) was achieved at 95 °C for 1 and a glucoamylase (3) at 50 °C for 24 hours, respectively, yielded a reducing sugar level up to 94,1% DE. The high yield of glucose indicates the potential use of enzymatic-hydrothermally treated cassava pulp as a cheap substrate for ethanol production.
Penetapan Waktu Standar dan Evaluasi Waktu pada Pekerjaan Kualifikasi, Kalibrasi, Serta Validasi di Bagian Pemastian Mutu PT XYZ Tahun 2018 Irvan Bastian; Wahono Sumaryono; Kosasih Kosasih
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (364.278 KB) | DOI: 10.36418/syntax-literate.v7i5.7027

Abstract

Waktu standar merupakan komponen utama dalam menyusun perencanaan kerja. Waktu standar sangat diperlukan pada proses perencanaan agar perhitungan beban kerja dan perkiraan jumlah personil yang diperlukan menjadi lebih akurat. Di PT XYZ yang bergerak di Bidang Manufaktur Farmasi terdapat permasalahan pada Departemen Pemastian Mutu dimana belum ditetapkannya waktu standar untuk 5 jenis pekerjaan yaitu pekerjaan kualifikasi, kalibrasi validasi proses, validasi metode analisis, dan validasi metode pembersihan. Hal ini menyebabkan kesulitan dalam memperkirakan beban kerja serta jumlah tenaga kerja untuk jenis pekerjaan tersebut. Penelitian ini bertujuan menetapkan waktu standar pada pekerjaan kualifikasi, kalibrasi, dan validasi serta melakukan evaluasi waktu kerja pada 5 jenis pekerjaan tersebut. Penentuan waktu standar dilakukan dengan teknik pengamatan tidak langsung berbasis aktivitas, dimana metode yang digunakan adalahwawancara dan FGD. Waktu standar yang dihasilkan digunakan untuk melakukanevaluasi waktu kerjayang prosesnya dilakukan secara retrospektif dari data tahun 2018. Hasil dari penelitian diperoleh waktustandar dan jumlah personil yang ideal untuk jenis pekerjaan kualifikasi, kalibrasi, validasi proses, validasi metode analisis, dan validasi metode pembersihan. Hasil penelitian ini juga menunjukkan pada tahun 2018 di PT XYZ terdapat kelebihan personil untuk pekerjaan validasi proses dan terdapat kekurangan target kerja untuk pekerjaan validasi metode pembersihan dan validasi metode analisis.
Adaptation of Oil Palm Seedlings Inoculated with Arbuscular Mycorrhizal Fungi and Mycorrhizal Endosymbiotic Bacteria Bacillus subtilis B10 towards Biotic Stress of Pathogen Ganoderma boninense Pat YENNI BAKHTIAR; SUDIRMAN YAHYA; WAHONO SUMARYONO; MEITY SURADJI SINAGA; SRI WILARSO BUDI
Microbiology Indonesia Vol. 6 No. 4 (2012): December 2012
Publisher : Indonesian Society for microbiology

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (775.433 KB) | DOI: 10.5454/mi.6.4.3

Abstract

The effects of mycorrhizal endosymbiotic bacteria Bacillus subtilis B10 and composite of arbuscular mycorrhizal fungal spores in green house experiment were examined in order to evaluate their effectiveness and compatibility with oil palm seedlings in the presence of a fungal pathogen Ganoderma boninense, the most serious pathogen in oil palm (Elaeis guineensis Jacq) in Indonesia. A three factors experiment were conducted, with mycorrhizal inoculation (M0 and M1), bacterial B. subtilis B10 inoculation (B0 and B1), and G. boninense inoculation (G0 and G1) as the first, second, and third factors, respectively. The results showed that disease severity index, plant height, root dry-weight, and phosphorus uptake were affected by co-inoculation of mycorrhizal endosymbiotic bacteria B. subtilis B10 and composite of arbuscular mycorrhizal fungi. Co-inoculation of mycorrhizal endosymbiotic bacteria B. subtilis B10 and arbuscular mycorrhizal fungi did not only reduce the percentage of basal stem rot incidence, but also significantly increased plant height and phosphorus uptake by oil palm seedlings. Our results suggest that in oil palm seedlings mycorrhizal endosymbiotic bacteria B. subtilis B10 worked synergistically with arbuscular mycorrhizal fungi in increasing plant adaptation toward biotic stress of pathogen G. boninese and could be promising biocontrol agents.
Optimization of Surfactin Production by Bacillus amyloliquefaciens MD4-12 using Response Surface Methodology AHMAD WIBISANA; WAHONO SUMARYONO; MIRAWATI SUDIRO; PRATIWI PUDJILESTARI SUDARMONO
Microbiology Indonesia Vol. 9 No. 3 (2015): September 2015
Publisher : Indonesian Society for microbiology

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (372.202 KB) | DOI: 10.5454/mi.9.3.4

Abstract

Surfactin is a lipopeptide biosurfactant that show potential biomedical application due to its activities such as antiviral, antibacterial, antifungi, anticancer, and antimycoplasma. Bacillus amyloliquefaciens MD4-12, isolated from oil-contaminated soil, produced promising yield of surfactin in McKeen medium. The production of surfactin was influenced by many fermentation process parameters such as carbon, nitrogen, minerals and also environmental conditions such as pH and agitation. Therefore, to obtain high yield of surfactin by Bacillus amyloliquefaciens MD4-12, optimization of process production was conducted in shake flask fermentation using response surface methodology. McKeen medium composition was used as basal medium.  Screening of the best carbon and nitrogen source were selected in preliminary experiments followed by selection of the influencing significant parameters on surfactin production using Plackett-Burman design. Selected parameters were optimized by central composite design and for the data analysis was used response surface methodology. The result showed that the optimum medium composition contained (g/L) 45.0 glucose, 6.33 urea, 1.0 monosodium glutamate, 1.85 MgSO4.7H2O, 0.4 KCl, 0.5 K2HPO4 and 0.5 mL trace elements. The surfactin yield at optimal condition was 1.25 g/L, increased 2.4 times compared to condition prior to optimization. 
The Effect of Service Quality and Price on Customer Satisfaction and Customer Loyalty at Apotek XYZ Bekasi Area Izul Ariesta; Wahono Sumaryono; Deriawan Deriawan
Daengku: Journal of Humanities and Social Sciences Innovation Vol. 3 No. 5 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.daengku1986

Abstract

Health is an important need for society. The increasing social status of the community at this time affects the demands of the community for the quality of services of health service providers which are also increasing. This requires health service providers to always improve the quality of their services to be even better. Currently many places are starting to provide health services. More health service providers means more competitors are emerging. Facing competition in the health service sector, health service providers are required to always provide good service to improve the quality of their services so that patient trust is always given to health service providers so that it can have an impact on patient satisfaction and patient loyalty. The health service provider must be able to provide information and patient needs so that the patient's wishes can be fulfilled and increase patient satisfaction. The purpose of this research is to analyze the quality of service and price that can affect customer satisfaction and loyalty The research was conducted at the XYZ pharmacy with three hundred and thirtyeight respondents. Two independent variables in this study were service quality and price. seen to determine the relationship with the dependent variable, namely customer loyalty with the intervening variable is customer satisfaction. The results of the analysis of the data obtained are the quality of service has an effect on customer satisfaction and customer loyalty, customer satisfaction has an effect on customer loyalty.
Designing a Marketing Strategy for Samarium 153 ethylenediaminetetramethylene phosphonic acid (Sm 153-EDTMP) for Palliative Treatment of Cancer that Spreads to The Bones Wida Rahayu; Wahono Sumaryono; Sri Widyastuti; Henky Lesmana
Daengku: Journal of Humanities and Social Sciences Innovation Vol. 3 No. 5 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.daengku1990

Abstract

This research is proposed to identify marketing strategic of Samarium ethylenediaminetetramethylene phosphonic acid (Sm 153-EDTMP) that is used for palliative treatment of bone metastasis towards utilization policy by the Nuclear Medicine Doctors. The data is obtained from the questionnaire that were spread out to Nuclear Medicine Doctors in a number of Hospital in Indonesia as respondents. The respondents were 35 of Nuclear Medicine Doctors. This number represents 80 % of Nuclear Medicine Doctors population in Indonesia. The research methodology is accomplished by descriptive explorative analysis. The results are: (1) dose, side effect of Sm 153-EDTMP that is more tolerating than morphine, (2) according to the local product promotion, Sm 153-EDTMP is able to be delivered more effectively to the user through detailing, symposium, internet (3) the price of the local product of Sm 153-EDTMP that is way more cheaper than morphine. By paying attention to marketing strategies through product advantages, promotional forms and prices SM 153-EDTMP shows that these products can be used by Nuclear Medicine specialists (SpKN) as a palliative treatment for cancer that spreads to the bones.
Co-Authors . Sriningsih ABDUL RAHEM Achmad Roesyadi Achmad Roesyadi AGUN ERU WIBOWO AGUNG ERU WIBOWO Agung Eru Wibowo Agus Supriyono AHMAD WIBISANA AMARILA MALIK Amarila Malik Amir Musadad AMIR MUSADAD Andika Kristian Astutiati Nurhasanah ASTUTIATI NURHASANAH Bedah Rupaedah Chaidir ., Chaidir CHAIDIR CHAIDIR Defirst Ramadanty Deriawan Deriawan Derriawan Derriawan Derriawan Derriawan, Derriawan Dian Ratih Laksmitawati Diky Mudhakir Djoharsjah Djoharsjah Djuma’ali Djuma’ali, Djuma’ali Djuma’ali Djuma’ali Djuma’ali, Djuma’ali DUDI HARDIANTO Dudi Hardianto, Dudi DWI ANDREAS SANTOSA Dyah Primarini Dyah Primarini, Dyah Eko Sri Wahyuningsih ERWAHYUNI ENDANG PRABANDARI ERWAHYUNI ENDANG PRABANDARI ERWAHYUNI ENDANG PRABANDARI ERWAHYUNI ENDANG PRABANDARI Faiq Bahfen Faizah FARIDAH FARIDAH Fitriani, Johana FITRIANIAR AMRI FRANS D. SUYATNA Frans Suyatna FRANS SUYATNA gusnidar, tutus HENDIG WINARNO Henky Lesmana Henky Lesmana IDAH ROSIDAH Idah Rosidah IDAH ROSIDAH Iha Haryani Hatta INDRA RACHMAWATI Irvan Bastian Iswandi Anas Izul Ariesta Khaswar Syamsu Kosasih Kosasih KURNIA AGUSTINI KURNIA AGUSTINI Kurnia Agustini kurnia agustini Lestari Rahayu Marlia Singgih MARLIA SINGGIH Maryam Muddin T MEITY SURADJI SINAGA MEITY SURADJI SINAGA Mirawati Sudiro Mohamad Sadikin Mohamad Sadikin Nathanael Priltius Nonot Soewarno Nonot Soewarno Novi Henriyati Rahmi Noviyantih, Noviyantih Nurjati Chairani Siregar Nurjati Chairani Siregar Nuryati Chaerani Siregar NURYATI CHAERANI SIREGAR NURYATI CHAIRANI SIREGAR Partomuan Simanjuntak Pertamawati Kartakusumah PRASETYAWAN YUNIANTO Pratiwi Pujilestari Sudarmono Prihatini, Indri R Micho Widyanto R. Micho Widyanto Rahmat Widiyanto Rahmi, Novi Henriyati Ratna, Oktaviani Renanto Handogo Renanto Handogo Rianto Setiabudy Rianto Setiabudy Rifatul Widjhati Rizki Riyadi Triwibowo ROS SUMARNY Ruth Debora Sampurno Sampurno Sampurno Sampurno Semuel Pati Senda Semuel Pati Senda Semuel Pati Senda Silvia Surini Silvia Surini Siti Hafilah Siti Kadarsih Siti Umroh Noor SRI NINGSIH Sri Ningsih Sri Widiastuti, Sri Sri Widyastuti Sri Widyastuti Sri Wilarso Budi SUDIRMAN YAHYA Sudirman Yahya Sumarno . Sumarno Sumarno SYOFI ROSMALAWATI Teuku Tajuddin Tomayahu, Nur Arih Inkiyiendari Trismilah Margono TRISMILAH TRISMILAH Trismilah Trismilah Trismilah, TUN TEDJA IRAWADI Tun Tedja Irawadi TUTUS GUSDINAR Umi Athiyah VANNINA AGUSTINI VINDYATRI WIDAYANTI Wahyu Utami Wahyudi Priyono Suwarso Welfin Dysyandi Wida Rahayu Wiejayanti, Syelvi YAHDIANA HARAHAP Yahdiana Harahap Yazid Bindar Yazid Bindar YENNI BAKHTIAR YENNI BAKHTIAR Yudi Riyanto Yulius Evan Christian Zafrollah, Churiyah