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The Impact of Customer Experience and Trust on WOM through Customer Satisfaction among Students at Ma Chung University Malang Ratri, Wahyu Dianing; Supriadi, Bambang; Broto, Felik Sad Windu Wisnu
International Journal of Business and Applied Economics Vol. 3 No. 4 (2024): July 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijbae.v3i4.10261

Abstract

In the highly competitive landscape of higher education, institutions must provide quality services to attract and retain students. Continuous evaluation of student perceptions and satisfaction is crucial to ensure the sustainability and competitive edge of higher education institutions. This study aims to analyze the impact of Customer Experience and Trust on Customer Satisfaction, as well as the influence of Customer Satisfaction on Word of Mouth (WOM) within a university setting. This research is explanatory, employing quantitative methods and a survey approach. Data analysis was conducted using Descriptive Analysis and Structural Equation Modeling. The findings show that students have positive experiences with Ma Chung and trust the services provided by the faculty and staff, contributing to their overall satisfaction. These experiences and trust significantly influence students' tendencies to share positive information about Ma Chung with others (WOM). Additionally, Customer Experience and Trust also affect WOM through the mediation of Customer Satisfaction. Students' experiences and trust in Ma Chung's services significantly enhance their satisfaction, which in turn encourages them to recommend the university to others. This study highlights the importance of improving student experiences and trust to strengthen positive WOM.
Exploring Students’ Engineering Design Thinking in The Renewable Energy Topic: A Case of Problem Identification and Developing Ideas and Plans Handayani, Rif’ati Dina; Lesmono, Albertus Djoko; Prastowo, Srihandono Budi; Supriadi, Bambang; Dewi, Nila Mutia; Azis, Kharisma Rafian; Thohir, Mohammad Anas
Jurnal Pendidikan Fisika Indonesia Vol. 20 No. 2 (2024)
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jpfi.v20i2.12781

Abstract

Science learning provides an opportunity to prepare students with 21st-century Engineering Design Thinking skills (EDT). EDT is a means of looking at and addressing daily real-world problems that greatly need solutions. This study aims to explore students’ EDT skills on alternative energy issues, specifically problem identification and developing ideas and plans. This research is a qualitative exploratory study in a senior high school in the Jember district. The learning design in this study uses the Science Learning through Engineering Design (SLED) models. Research data was gathered through observation and students’ worksheet documents. Content analysis is used as an approach to analyzing data. The results indicated that EDT trains students’ thinking processes to become more critical through problem identification and creativity in developing new ideas and imagination. EDT provides opportunities for students to combine their creativity and critical thinking to produce innovative design solutions. It improves students' epistemic comprehension while studying and helps them acquire relevant knowledge. This research is expected to be supplementary information for teachers to integrate EDT into their learning so that students can achieve meaningfulness and epistemic understanding.                                                     
Pengaruh Perkembangan Teknologi terhadap Eksplorasi Ekspresi Kesenian Supriadi, Bambang
IMAJI Vol. 10 No. 2 (2018): Karakter dan Konsep-Konsep Psikoanalisis dalam Film
Publisher : Fakultas Film dan Televisi - Institut Kesenian Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Teknologi memiliki hubungan penting dalam seluruh aspek tatanan kehidupan. Penemuan teknologi baru pasti akan mempengaruhi cara masyarakat dalam menjalani hidup ke dalam bentuk kegiatan yang tak pernah terbayangkan sebelumnya. Hal yang sama juga terjadi di dalam bidang kesenian. Seni sangat bersinggungan erat dengan teknologi. Dapat dikatakan bahwa perkembangan teknologi juga rupanya menjadi faktor penting dalam dinamika perkembangan kesenian, baik itu dalam bentuk ekspresi, organisasi, bahkan juga membuka ruang bagi eksplorasi lintas kesenian.
Film Ala Lumiere dan Sokurov : Pionir dan Respons Kreatif Supriadi, Bambang
IMAJI Vol. 14 No. 3 (2023): Suara & Imaji yang Berkelindan
Publisher : Fakultas Film dan Televisi - Institut Kesenian Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52290/i.v14i3.129

Abstract

Tulisan ini mengkaji peran signifikan dari Lumiere dan Sokurov dalam perkembangan sejarah sinema. Tujuannya, untuk memahami dampak dan pengaruh dari kiprah yang telah mereka lakukan. Kajian ini menggali inovasi teknologi yang revolusioner yang diusung oleh keduanya.Teknologi “cinematographe” temuan Lumiere yang melahirkan awal pertunjukan film. Sementara Sokurov merespon teknologi digital dengan eksplorasi“one/single shot”. Lumiere dan Sokurov memiliki tujuan yang sama, keduanya memanfaatkan teknologi serta menempatkan film sebagai tontonan yang dapat mempengaruhi emosi dan psikologi penonton. Kajian ini menelaah kiprah yang dilakukan mereka.
PELATIHAN PENYUSUNAN BUKU AJAR UNTUK GURU DI SD NEGERI NOGOSARI 06 KECAMATAN RAMBIPUJI Handayani, Rifati Dina; Lesmono, Albertus Djoko; Supriadi, Bambang
Jurnal Likhitaprajna Vol 7 No 1 (2023)
Publisher : FKIP Universitas Wisnuwardhana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37303/peduli.v7i1.492

Abstract

Teachers are crucial in increasing student interest in learning through books or teaching materials that are attractive, contextual, and interactive. This service activity is carried out considering the needs of the elementary teachers at SD Nogosari 06 Rambipuji district. The problem that arises is the lack of understanding and ability of elementary teachers to establish interactive textbooks. This service activity was conducted for three months, with the substantial covering the introduction of the categories of textbooks and the preparation of textbook drafts. The method used in this activity is using lectures and discussions. The findings indicated that teachers are becoming more aware of the importance of preparing textbooks. The implementation of this activity also received a positive response from the SDN Nogosari 06 Rambipuji District teachers.
PENGGUNAAN PhET SIMULATION UNTUK MENINGKATKAN AKTIVITAS DAN HASIL BELAJAR SISWA SMP ISLAM PANGGUL Fitria, Nurul; Aziizi, Mohamad Kelvin Rikza; Hardoyo, Totok; Supriadi, Bambang; Harjianto, Alex; Junaidi, Mohamad Rifqi
OPTIKA: Jurnal Pendidikan Fisika Vol. 7 No. 2 (2023): OPTIKA: Jurnal Pendidikan Fisika
Publisher : Department of Physics Education, Faculty of Teacher Training and Education, Universitas Flores

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/optika.v7i2.3394

Abstract

Peningkatan kualitas pembelajaran IPA khususnya materi Fisika di tingkat SMP merupakan aspek krusial dalam memastikan pemahaman konsep yang baik bagi siswa. Namun, tantangan yang dihadapi oleh guru dan siswa dalam mengatasi kompleksitas materi fisika menuntut adanya pendekatan inovatif yang dapat meningkatkan keaktifan siswa dan memperdalam pemahaman konsep fisika. Penelitian ini bertujuan untuk meningkatkan keaktifan siswa dan hasil belajar IPA pada materi usaha dan energi di SMP Islam Panggul dengan menggunakan PhET Simulation. Metode yang digunakan dalam penelitian ini yaitu menggunakan metode eksperimen. Pengumpulan data dilakukan melalui observasi terhadap keaktifan siswa selama pembelajaran menggunakan PhET Simulation, dan tes untuk mengevaluasi hasil belajar siswa setelah pembelajaran. Hasil penelitian menunjukkan bahwa kelas eksperimen dengan pembelajaran menggunakan PhET Simulation memiliki keaktifan dan hasil belajar yang lebih tinggi daripada kelas kontrol yang menggunakan pembelajaran konvensional.
Visualisasi Scattering Cross Section Versus Scattering Angle Pada Hamburan Rutherford Atom Timbal dengan Matrix Laboratory Supriadi, Bambang; Nuraini, Lailatul; Istighfarini, Elma Tri; Lubna, Lubna; Mardhiana, Hana; Savana, Bunga Aurel
Jurnal Fisika Unand Vol 11 No 3 (2022)
Publisher : Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jfu.11.3.320-326.2022

Abstract

Atom is the smallest component of a chemical element that cannot be changed chemically. The concept of the atom was put forward by several scientists, one of which was Rutherford. From the results of Rutherford's experiment, it is known that most of the alpha particles fired at a thin gold plate are transmitted or scattered with a small scattering angle. In this study, the effect of incident energy (E) on the scattering cross section (σ) and scattering angle (Θ) will be simulated using Matrix Laboratory (MATLAB). Based on the results of the research that has been done, it can be concluded that in Rutherford scattering, the greater the scattering angle, the smaller the scattering cross section. This is shown in the graph generated in the Matrix Laboratory (MATLAB) simulation in the form of a decreasing exponential graph.
Analysis of High-Order Thinking Skills of High School Students in Solving Problems Related to Temperature and Heat Wakhidyah, Sasti Handayani; Supriadi, Bambang; Anggraeni, Firdha Kusuma Ayu
Jurnal Pendidikan Fisika dan Teknologi (JPFT) Vol 9 No 1 (2023): Januari - Juni
Publisher : Department of Physics Education, Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jpft.v9i1.4778

Abstract

Higher Order Thinking Skills are abilities that students must have in facing the challenges of the industrial revolution era 4.0 because higher-order thinking skills are complex thinking processes that involve conscious activities that will later be taken an action. The purpose of this study was to analyze higher-order thinking skills of 11th grades in  senior high school in Jember. The method used is a qualitative descriptive method with data collection techniques for temperature and heat test result based on higher-order thinking skills and interviews. The result of this study, students have the ability to analyze 48.5%, evaluate 41%, and creation 39.5%. The conclusion of the research is students are in the moderate category in analyze and evaluate aspect, low category in the create aspect, it means students able to formulate the completion stage but are less able to combine information to produce the correct answer.
Application of the Pythagorean Theorem as a Quick Solution in Solving Relativistic Momentum Problems Rahmat, Firdaus Nur; Khasanah, Umi Uswatun; Sa'diyah, Halimatus; Rahmadani, Novi Fitri; Supriadi, Bambang
JUPE : Jurnal Pendidikan Mandala Vol 9, No 2 (2024): JUPE : Jurnal Pendidikan Mandala (Juni)
Publisher : Lembaga Penelitian dan Pendidikan Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jupe.v9i2.7090

Abstract

The Pythagorean theorem is a fundamental concept in mathematics that is often used to solve various geometric problems. In physics studies, especially in relativistic momentum analysis, the application of this theorem can be a fast and effective solution. This article explores the application of the Pythagorean theorem in the context of relativistic momentum, where the speed and energy of objects approach the speed of light. By exploiting the quadratic relationship between the components of the relativistic momentum and energy vectors, the Pythagorean theorem allows for simpler and more efficient calculations. This research identifies the relationship between the Pythagorean theorem equation and the relativistic momentum equation through several steps. The first step involves calculating the Pythagorean theorem equation. The second step is to calculate Einstein's special relativity equations. The final step is to analyze the relationship between the two equations. In this case, the relativistic and Pythagorean momentum equations have similarities and one of the formulas can be used. 
PENGEMBANGAN MEDIA PEMBELAJARAN IPA BERBASIS KOMPUTER PADA MATERI HUKUM NEWTON UNTUK MENINGKATKAN LITERASI SAINS SISWA DI SMPN 3 SEMPU SATU ATAP Amri, Hanif Al; Eka, Adinda Nina; Herlina, Syalung; Supriadi, Bambang; Kurniawati, Yuli
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 1 (2024): Volume 7 No 1 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i1.22418

Abstract

Saat ini pemahaman siswa terkait pelajaran IPA terutama fisika sangat kurang. maka penelitian ini, tujuannya adalah untuk memulai apakah penggunaan media pembelajaran IPA berbasis komputer pada materi hukum Newton dapat meningkatkan literasi sains siswa di SMPN 3 Sempu Satu Atap.Penelitian ini menggunakan metode penelitian dan pengembangan atau yang biasa disebut dengan Research and development (R&D). Penelitian ini, peneliti merancang produk berupa media pembelajaran berbasis komputer yang disesuaikan dengan karakteristik siswa, kebutuhan literasi sains, dan juga materi hukum Newton yang kemudian dibandingkan hasilnya dengan media pembelajaran hukum newton biasa atau analog. Dan hasil yang diperoleh yaitu tidak ada siswa yang tidak paham mengenai konsep materi baik pada kelompok kontrol maupun eksperimen. Sehingga pengembangan media pembelajaran berbasis komputer ini memiliki pengaruh yang tinggi untuk meningkatkan literasi sains siswa agar mereka lebih mengutamakan sikap ilmiah dalam menyelesaikan suatu permasalahan yang dialami di lingkungankesimpulan yang diperoleh pada penelitian ini adalah siswa yang menggunakan media pembelajaran komputer lebih efektif dalam meningkatkan literasi sains.
Co-Authors Abd. Syakur Afidah, Zidan Ainiyah, Ummi Zahrotul Ajeng Puspaningrum, Ajeng Al Bawani, Amar Ma’ruf Albertus D. Lesmono, Albertus Albertus Djoko Lesmono, Albertus Djoko Alfiaturrohmah, Helmi Alivia, Haniyah Amri, Hanif Al Andini Risfandini Anggraeni, Astri Widyaruli Anggraeni, Firdha Kusuma Ayu Ari Hermawan Arini Latifa, Arini Arsita, Maya Astuti, Widji Aziizi, Mohamad Kelvin Rikza Azis, Kharisma Rafian Broto, Felik Sad Windu Wisnu Budiana, Santi Cahyono, Tomy Dwi Dina Maharika Eka, Adinda Nina Ernasari, Ernasari Eviana Imaniarti, Eviana farika, naili Futiharrohmah -, Futiharrohmah Ghausia, Anugerah Nurin Gunawan, Rachmat Hadiyanto Hadiyanto Hamdi, Muhammad Najih Handayani, Rifati Dina Handayani, Rif’ati Dina Hardoyo, Totok Harjianto, Alex Hayuningtyas, Sekargupita Herlina, Syalung Hermansyah, Moh Dimas Feri I Ketut Mahardika Ika Permatasari Istighfarini, Elma Tri Jannah, Ad'hani Miftachul Jatu Ridwan Pamungkas, Jatu Ridwan Junaidi, Mohamad Rifqi Kasanah, Nur Khasanah, Umi Uswatun Kinanti, Az Zahra Lintang Lailatul Nuraini Laksana, Yosanta Ardhi Lubna Lubna Mardhiana, Hana Maryani Maryani Mazidah, Ulfa Mulyowidodo, Heny Nafisah, Nisrina Nasiroh, Chilwatun Nila Mutia Dewi Nisa, Rohmi Khoirun Ni’mah, Simatun Nurroniah, Zhahrotun Nurul Fitria Pramudita, Anggi Diana Prastowo, Sri Handono Budi Prastowo, Srihandono Budi Pudjo Sugito, Pudjo Purwanti, Nurul Yunda Nanik Putri, Fidia Alhikmah Putri, Ulul Azmi Rahmadani, Novi Fitri Rahmat, Firdaus Nur Rahmawati, Evie Ratri, Wahyu Dianing Rif’ati Dina Handayani Rohman, M Fathor Rosediana, Risky Andayani Sa'diyah, Halimatus Saifudin, Moh. Salma, Ro'idah sanusi, Anwar Sari, Novita Risna Sari, Puput Aprilia Eka Savana, Bunga Aurel Sholikhah, Siti Singgih Bektiarso Siti Anisah Subiantoro, Edi Subiki Subiki Subiki, S Sudarti Sudarti Sunardi Sunardi Suprapto Siswosukarto Syamsuddinnor, S Thohir, Mohammad Anas Trapsilo Prihandono Tri Rahayu Tuasikal, Nur Risa Cahyana Utami, Ngesti Wahyuningtyas Viki Nurbaiti Muswahida, Viki Nurbaiti Wahyudianti, Ratih Wakhidyah, sasti Handayani Wardhany, Merry Khanza Kusuma Wulandari, Pria Nur Yuli Kurniawati, Yuli Zahro, Rosa Fahriatuz