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Journal : International Journal of Engineering, Science and Information Technology

Analysis Of Customer Satisfaction On The Application Of The Covid-19 Protocol At The Inter-City Bus Terminal Irfan Rifai, Andri; Fazadi Rafianda, Dimar; Isradi, Muhammad; Mufhidin, Amar
International Journal of Engineering, Science and Information Technology Vol 1, No 1 (2021)
Publisher : Department of Information Technology, Universitas Malikussaleh, Aceh Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1293.782 KB) | DOI: 10.52088/ijesty.v1i1.107

Abstract

The rise of the Covid-19 outbreak in Indonesia, especially Bekasi City, it is very strong  influencing the existing regulations at the Bekasi city main terminal the author wants to research  customer satisfaction with the facilities and implementation of the Covid-19 protocol at terminal bus in Bekasi City. This study aims to describe the perception of satisfaction  customers using a questionnaire against health protocols in terminal facilities  in the terminal main bus Bekasi. This method is carried out by direct survey to the  location  research in order to obtain data on existing facilities. Then also with distributed questionnaires to 90 respondent. The population taken in the study  these are customers at the Bekasi City Main Terminal. The data processed in this study uses Microsoft Excel and SPSS versions 24 and 16 with method  used by Importance Performance Analysis (IPA). It was found that the performance level  facilities and customer satisfaction that must be considered in A Quadrant.  The main priority is for smoking prohibition, drainage, special access  pedestrians / passengers with special needs, luggage storage, charging station, and the facilities for a nursing room.
Performance Analysis of Road Section and Unsignalized Intersections On Jalan Cileungsi Setu and Jalan Raya Narogong Isradi, Muhammad; Aulia Tarastanty, Nandhita; Budi Dermawan, Widodo; Mufhidin, Amar; Prasetijo, Joewono
International Journal of Engineering, Science and Information Technology Vol 1, No 2 (2021)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1175.793 KB) | DOI: 10.52088/ijesty.v1i2.108

Abstract

The unsignalized intersection which is located in Cileungsi District, precisely on Jalan Cileungsi Setu and Jalan Raya Narogong, is a commercial area with dense economic activity and densely populated settlements. As a result of the dense activity, congestion occurs due to the large number of vehicles passing the road, especially during peak hours, namely the morning and evening. Seeing this problem, an analysis is needed that aims to determine the volume, performance of roads, and unmarked intersections as measured by capacity, degree of saturation, and level of service.  In analyzing this study using the Indonesian Road Capacity Manual (MKJI) 1997 method which will determine the performance of roads and intersections without signs. The data needed in this research are primary data in the form of geometric road data, traffic volume, vehicle speed data, and side friction. As well as secondary data in the form of location maps, land use, and population data. From the results of data analysis and processing, the busiest traffic flow at the intersection occurred on Sunday, November 15, 2020 at 17.30 - 18.30 WIB, the saturation degree value was 1.17 with LOS F. By doing an alternative solution, the saturation degree value was 0.68 and LOS B with placing signs are prohibited from stopping around intersections, and prohibiting the flow of traffic turning right either from the main road D to the Minor C road or from the Minor C road to the main road B. On Jalan Raya Narogong, the degree of saturation is 0.74 LOS C service, this shows that the road sections do not exceed the figure required by MKJI 1997, namely ≤ 0.75.
Co-Authors Abdila, Syafiadi Rizki Abdul Hamid Abdul Talib Bon Acep Hidayat Adhwa, Muhammad Adi Nurmahdi Adi Prasetyo Aditya, Tandhang Penta Agista, Shella Agung Wahyudi Biantoro Agus Sukoco Agustian, Renaldi Agyanata Tua Munthe Alfaizi, Mohammad Rendy Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amrun Rosyid Anam, Zulfan Khairil Andri Irfan Rifai Andri, Maulika Alifia Andriano, Bayu Annisa Megarestya Anugrah, Febrian Anugraha, Pebri Tri Arief Rijaluddin Arif Wijaya Aryanti, Lina Aryapijati, Raden Hendra Asep Sudrajat Aulia Tarastanty, Nandhita Auliya, Siti Rahma Badawi, Abdullah Ahmad Badrudin, Ilman Nurhakim Firmasyah Biankalista, Intan Salma Budi Dermawan, Widodo Budi Susetyo Cahyani, Annisa Aryant Luthfi Candra, Bangkit Yanuar Yularso D A, Caroline Thiovila Dadang Supriyatno Daniel Arnoldi Gultom Daniel Arnoldi Gultom Darius Angtony DENI SETIAWAN Dermawan, Widodo Budi DR MUHAMMAD IKHSAN SETIAWAN ST MT Dwi , Yunanto Andi Dwiatmoko, Hermanto Elhazri Hasdian Enif Asfarianto Pratama Fadillah, Ahmad Fadli Bimantara Faizal, Zulkifli Fajar Prihesnanto Farras, Pramesti Safira Faturohman, Iip Fazadi Rafianda, Dimar Fikri Ramdani Firdaus, Hendy Yusman Ginting, Rio Refelino Guohui Zhang Hadi Pranoto Haekal, Jakfat Hanayas Bagaskara Handayani, Susanty Hariadi, Madjumsyah Hartatik, Nurani Hasdian, Elhazri Hendy Yusman Firdaus Hendy Yusman Firdaus Hermanto Dwiatmoko Hermanto Dwiatmoko Hermawan Hermawan Heru Andraiko HERYADIANA, ASEP DIAN Hikmawati Thalib Ilham Andika Imam Sindu Baskoro Indra Almahdy Indriany, Syilvia Irfan Rifai Jaewono Prasetijo Jais, Fadel Rafi Assyahkaran Putra Jawu, Patricia Kanicia Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Johan Budiman Juliar, Eka Kinasih, Reni K. Kukuh Mahi Sudrajat Lensi Oktavia Stini Lista Lista Luthfi Rachmansyah M Farid Alfarizi R M Ikhsan Setiawan Made, Metta Mahendrata, Ananda Juliano Mahesa, Riski Martindo Gita Dwi Putra Maulana, Ahmad Hifni Mawardi Amin Mohamad Taufik, Mohamad Mohammad Khadem Mohd Adib Mohammad Razi Mufhidin, Amar Muhamad Yuan Kelvin Fuadi Muhamad, Rizal Muhammad Abdika Abdika Muhammad Ashlyzan Razik Muhammad Faqih Muhammad Hafidh Muhammad Ikhsan Setiawan Muhammad Ikhsan Setiawan Muhammad Ikhsan Setiawan Muhammad Ikhsan Setiawan Muhammad Kholil Muhammad Naufal Farhan Muhammad Sylmi Taufanudin Mulyono, Sindy Budi Mushtofa, Mushtofa Mutiara, Johara Rosita Nabila, Nabila Nashir, Muhammad Farras Nasrun Nasrun Natawibawa K, Surya Nofila Sari Nova, Aryani Novaria, Rinaldy Novianty, Nadira Nugraha , Andi Nurhalifa, Arrum Nurohman Nurohman Nurulfiki, Hefa Wahyu Pagit, Salsa Baidillah Paisal Halim Pamadi, Mulia Pawaztris Pawaztris Pawaztris, Pawaztris Permana, Rio Permatasari, Nur Fitria Praptoyo, Riska Dwi Prasetijo, Joewono Prasetio, Muhammad Fahrul Prasetyo, Agus Mudo Prasetyo, Yudi Dwi Putri Rahayu Raden Hendra Ariyapijati Rafaelin, Fabiola Frederica Rana Reza Vahira Redwan, Muhammad Reni Karno Kinasih Resinta, Tria Resmitasari, Meyshiva Aulia Reta, Reci Tiana Rifai Rifai Rifai, Andri I. Risnandar, Moch Aris Rohani, Munzilah Md Roisman A. Harefa Ronny Durrotun Nasihien, Ronny Durrotun Ruhiat, Nur Aini Rukmana, Istiani Aditia Salma Karimah Saputra B, Dicky Andrianto Saputra, Tohmas Sari, Yusra A. Sari, Yusra Aulia Sembada, Abdi Septiyani, Yusan Nurul Setiawan, Muhammad I. Setiawan, Muhammad Ikhsan Setyani, Mery Subagyo, Indriawan Sudrajat, Asep Sugeng Sugeng Sumarno, Agung Sumiyati Sumiyati Sumiyati Suprapti Suprapti Suprapti Surya, Mukhlis Ade Syafiq Human Maulana Syafwandi Syafwandi Syafwandi Syafwandi Syafwandi Syamsiah Badruddin Syaputra, Febrian Syarif Hidayatullah Sylvia Indriany Tabrani, Alhavid Tamabitte, Vhena E Toruan, Erni Sari Lumban Trijayanti, Wiwin Umar, Usmanul Hayadi Valiant, Rizqi Vendhy Vendhy Verdiansyah, Muhammad Dani Vidayanti, Desiana Viranti Fahra Salsabila Wahyu Mulyo Utomo Wan Zahidah Musa Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widyadhana, Gibran Arya Wincent Wincent Wirdianto, Agus Yanti, Dwi Sri Yasir, Yasrizal Yusman Firdaus, Hendy Zaenal Arifin Zaenal Arifin Zaffan Farhana Zainal Zahra, Muhammad Ryfqy Az Zainal Arifin Zainal, Zaffan Farhana Zhang, Guohui Zolkepli, Muhammad F. Zolkepli, Muhammad Farhan