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All Journal Sinergi Teknisia Jurnal Rekayasa Sipil Civil Engineering Journal The Spirit of Society Journal : International Journal of Society Development and Engagement IJEBD (International Journal Of Entrepreneurship And Business Development) IJTI (International Journal Of Transportation And Infrastructure) IJIEEB : International Journal of Integrated Education, Engineering and Business Proceeding of World Conference Journal of Applied Science, Engineering, Technology, and Education Jurnal Syntax Transformation NEUTRON : Research from all areas of the Civil Engineering International Journal of Engineering, Science and Information Technology Extrapolasi ARRUS Journal of Engineering and Technology Jurnal Profesi Insinyur Universitas Lampung Indonesian Journal of Multidisciplinary Science Journal of Social Research Indonesian Community Journal Jurnal Locus Penelitian dan Pengabdian Journal of Social Science Indonesian Journal of Construction Engineering and Sustainable Development Journal of Artificial Intelligence and Digital Business Eduvest - Journal of Universal Studies Communautaire: Journal of Community Service Journal of Educational Management Research IRA Jurnal Pengabdian Kepada Masyarakat Journal of Sustainable Innovation Engineering
Muhammad Isradi
Department Of Civil Engineering, Faculty Of Engineering, Universitas Mercu Buana
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Physics Public Health Social Sciences Transportation Other

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Journal : Journal of Educational Management Research

 1 
Enhancing Transjakarta Bus Service Quality: An Educational Perspective on Urban Development and Traffic Mitigation Using QFD Method Firdaus, Hendy Yusman; Andraiko, Heru; Isradi, Muhammad; Sudrajat, Kukuh Mahi
Journal of Educational Management Research Vol. 4 No. 2 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i2.1016

Abstract

This study aimed to identify ways to enhance service quality, with the expectation of providing effective handling solutions and input for related parties in the context of sustainable urban development, particularly in Transjakarta. One hundred surveys were sent to passengers utilizing Transjakarta services on the BKN-Depok route, after which the data were processed and analyzed using IPA and QFD methodologies. Based on the results of the analysis of the Importance Performance Analysis (IPA) and Quality Function Deployment (QFD) methods, here is a positive relationship between fulfillment of customer requirements identified through QFD and improved bus performance, strengthening service maintenance and repair SOPs and periodic monitoring and evaluation of the system are the main concerns and must be improved. This study provides valuable insights for educational management, particularly in developing curricula that integrate aspects of public services and urban transportation. The findings underscore the importance of enhancing students’ understanding of quality management methodologies, such as IPA and QFD, to improve the management of sustainable public transportation systems.
Performance Evaluation of Construction Consultants Using Smart-PLS and IPA Nova, Aryani; Muhamad, Rizal; Farras, Pramesti Safira; Mutiara, Johara Rosita; Made, Metta; Dwi , Yunanto Andi; Isradi, Muhammad
Journal of Educational Management Research Vol. 4 No. 2 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i2.1019

Abstract

Evaluating the performance of construction consultants is crucial to the success of a project, particularly in ensuring adherence to quality, budget, and timeline.  To examine the factors influencing stakeholder satisfaction, this study combines Importance-Performance Analysis (IPA) with SmartPLS-based Partial Least Squares Structural Equation Modeling (PLS-SEM).  A poll of respondents with prior experience in building projects was used to gather data.  The findings indicate that, although the constructed structural model is reasonably solid (R² = 0.790), factors such as professionalism, communication, quality control, project management, and support have not demonstrated a significant impact on the perceived significance of the consultant’s job.  This result implies that data-driven performance improvement techniques are required to enhance consultants’ involvement in building projects. The findings of this study highlight the importance of integrating data-driven performance improvement techniques into educational programs for construction management. By emphasizing professionalism, communication, project management, and quality control, educational institutions can better prepare future construction consultants to meet stakeholder expectations and improve their contributions to building projects.
Performance Analysis with Quality Function Method Deployment (QFD) Mahendrata, Ananda Juliano; Isradi, Muhammad
Journal of Educational Management Research Vol. 4 No. 4 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i4.1127

Abstract

Reliable and efficient public transportation is vital for urban areas like Semarang. This study evaluates the operational and service performance of Corridor 1, measures passenger satisfaction, and identifies service indicators needing improvement. Primary data were collected through field surveys and questionnaires distributed to 100 respondents. The methods used include Importance Performance Analysis (IPA), Customer Satisfaction Index (CSI), and Quality Function Deployment (QFD), referring to national and local transportation standards. Findings show that load factors (42% morning, 37% afternoon), bus speeds (25–27 km/h), and waiting times (3.6–3.8 minutes) meet service standards, while headways (7.3–7.6 minutes) remain outside the 2–5 minute peak-hour standard. In the afternoon, only 96% of the fleet operates. Based on IPA and QFD results, seven service indicators are prioritized for improvement: dwell time, onboard cleanliness and health facilities, heat-protective window film, accessibility to stops, user willingness to recommend the service, and passenger waiting times. The implications of this research for educational management are the importance of efficient public transportation to improve accessibility and comfort for students and educators. By improving service indicators, it is expected to support smooth mobility to educational institutions, increase student participation, and support active involvement in academic activities.
Co-Authors Abdila, Syafiadi Rizki Abdul Hamid Abdul Talib Bon Acep Hidayat Adhwa, Muhammad Adi Nurmahdi Adi Prasetyo Aditya, Tandhang Penta Agista, Shella Agung Wahyudi Biantoro Agus Sukoco Agustian, Renaldi Agyanata Tua Munthe Alfaizi, Mohammad Rendy Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amar Mufhidin Amrun Rosyid Anam, Zulfan Khairil Andri Irfan Rifai Andri, Maulika Alifia Andriano, Bayu Annisa Megarestya Anugrah, Febrian Anugraha, Pebri Tri Arief Rijaluddin Arif Wijaya Aryanti, Lina Aryapijati, Raden Hendra Asep Sudrajat Aulia Tarastanty, Nandhita Auliya, Siti Rahma Badawi, Abdullah Ahmad Badrudin, Ilman Nurhakim Firmasyah Biankalista, Intan Salma Budi Dermawan, Widodo Budi Susetyo Cahyani, Annisa Aryant Luthfi Candra, Bangkit Yanuar Yularso D A, Caroline Thiovila Dadang Supriyatno Daniel Arnoldi Gultom Daniel Arnoldi Gultom Darius Angtony DENI SETIAWAN Dermawan, Widodo Budi DR MUHAMMAD IKHSAN SETIAWAN ST MT Dwi , Yunanto Andi Dwiatmoko, Hermanto Elhazri Hasdian Enif Asfarianto Pratama Fadillah, Ahmad Fadli Bimantara Faizal, Zulkifli Fajar Prihesnanto Farras, Pramesti Safira Faturohman, Iip Fazadi Rafianda, Dimar Fikri Ramdani Firdaus, Hendy Yusman Ginting, Rio Refelino Guohui Zhang Hadi Pranoto Haekal, Jakfat Hanayas Bagaskara Handayani, Susanty Hariadi, Madjumsyah Hartatik, Nurani Hasdian, Elhazri Hendy Yusman Firdaus Hendy Yusman Firdaus Hermanto Dwiatmoko Hermanto Dwiatmoko Hermawan Hermawan Heru Andraiko HERYADIANA, ASEP DIAN Hikmawati Thalib Ilham Andika Imam Sindu Baskoro Indra Almahdy Indriany, Syilvia Irfan Rifai Jaewono Prasetijo Jais, Fadel Rafi Assyahkaran Putra Jawu, Patricia Kanicia Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Joewono Prasetijo Johan Budiman Juliar, Eka Kinasih, Reni K. Kukuh Mahi Sudrajat Lensi Oktavia Stini Lista Lista Luthfi Rachmansyah M Farid Alfarizi R M Ikhsan Setiawan Made, Metta Mahendrata, Ananda Juliano Mahesa, Riski Martindo Gita Dwi Putra Maulana, Ahmad Hifni Mawardi Amin Mohamad Taufik, Mohamad Mohammad Khadem Mohd Adib Mohammad Razi Mufhidin, Amar Muhamad Yuan Kelvin Fuadi Muhamad, Rizal Muhammad Abdika Abdika Muhammad Ashlyzan Razik Muhammad Faqih Muhammad Hafidh Muhammad Ikhsan Setiawan Muhammad Ikhsan Setiawan Muhammad Ikhsan Setiawan Muhammad Ikhsan Setiawan Muhammad Kholil Muhammad Naufal Farhan Muhammad Sylmi Taufanudin Mulyono, Sindy Budi Mushtofa, Mushtofa Mutiara, Johara Rosita Nabila, Nabila Nashir, Muhammad Farras Nasrun Nasrun Natawibawa K, Surya Nofila Sari Nova, Aryani Novaria, Rinaldy Novianty, Nadira Nugraha , Andi Nurhalifa, Arrum Nurohman Nurohman Nurulfiki, Hefa Wahyu Pagit, Salsa Baidillah Paisal Halim Pamadi, Mulia Pawaztris Pawaztris Pawaztris, Pawaztris Permana, Rio Permatasari, Nur Fitria Praptoyo, Riska Dwi Prasetijo, Joewono Prasetio, Muhammad Fahrul Prasetyo, Agus Mudo Prasetyo, Yudi Dwi Putri Rahayu Raden Hendra Ariyapijati Rafaelin, Fabiola Frederica Rana Reza Vahira Redwan, Muhammad Reni Karno Kinasih Resinta, Tria Resmitasari, Meyshiva Aulia Reta, Reci Tiana Rifai Rifai Rifai, Andri I. Risnandar, Moch Aris Rohani, Munzilah Md Roisman A. Harefa Ronny Durrotun Nasihien, Ronny Durrotun Ruhiat, Nur Aini Rukmana, Istiani Aditia Salma Karimah Saputra B, Dicky Andrianto Saputra, Tohmas Sari, Yusra A. Sari, Yusra Aulia Sembada, Abdi Septiyani, Yusan Nurul Setiawan, Muhammad I. Setiawan, Muhammad Ikhsan Setyani, Mery Subagyo, Indriawan Sudrajat, Asep Sugeng Sugeng Sumarno, Agung Sumiyati Sumiyati Sumiyati Suprapti Suprapti Suprapti Surya, Mukhlis Ade Syafiq Human Maulana Syafwandi Syafwandi Syafwandi Syafwandi Syafwandi Syamsiah Badruddin Syaputra, Febrian Syarif Hidayatullah Sylvia Indriany Tabrani, Alhavid Tamabitte, Vhena E Toruan, Erni Sari Lumban Trijayanti, Wiwin Umar, Usmanul Hayadi Valiant, Rizqi Vendhy Vendhy Verdiansyah, Muhammad Dani Vidayanti, Desiana Viranti Fahra Salsabila Wahyu Mulyo Utomo Wan Zahidah Musa Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widodo Budi Dermawan Widyadhana, Gibran Arya Wincent Wincent Wirdianto, Agus Yanti, Dwi Sri Yasir, Yasrizal Yusman Firdaus, Hendy Zaenal Arifin Zaenal Arifin Zaffan Farhana Zainal Zahra, Muhammad Ryfqy Az Zainal Arifin Zainal, Zaffan Farhana Zhang, Guohui Zolkepli, Muhammad F. Zolkepli, Muhammad Farhan