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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Ilmiah Manajemen dan Bisnis ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat International Journal of Management Science and Information Technology (IJMSIT) Indonesian Community Journal Formosa Journal of Applied Sciences (FJAS) International Journal of Applied Business and International Management Journal of Accounting Research, Organization and Economics (JAROE) Neraca Manajemen, Akuntansi, dan Ekonomi JAIDE Society IJEFSD Abdurrauf Science and Society Indonesia Economic Journal
Irvan Trang
FEB Universitas Sam Ratulangi Manado
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Synergistic Effects of Transformational Leadership and Work Environment on Employee Performance in the Hospitality Industry in Manado Helni Desty Yanice Lagarense; Merinda Pandowo; Genita Lumintang; Irvan Trang
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.7040

Abstract

This study examines the synergistic effect of transformational leadership and work environment on employee performance in the hospitality industry in Manado City, focusing on Aston Manado Hotel and Roger Hotel Manado. A quantitative approach was employed using a purposive sampling technique, involving 77 permanent employees (42 from Aston Manado Hotel and 35 from Roger Hotel Manado) as respondents. Data were analyzed using multiple linear regression with SPSS 26. The findings reveal that transformational leadership has a positive and significant effect on employee performance (β = 0.451; t = 7.431; p < 0.001), while the work environment also exerts a positive and significant effect on employee performance (β = 0.343; t = 6.103; p < 0.001). Simultaneously, both variables explain 64.1% of the variance in employee performance (R² = 0.641; F = 66.03; p < 0.001). These results confirm a synergistic relationship between transformational leadership and the work environment, indicating that their combined influence on employee performance is stronger than their individual effects. The study provides practical implications for hotel management by highlighting the importance of strengthening transformational leadership competencies, particularly in inspirational motivation, individualized consideration, and employee empowerment, as transformational leadership emerged as the strongest predictor of employee performance. Hotel managers are encouraged to implement structured leadership development programs, regular coaching sessions, and performance feedback mechanisms to enhance employee engagement and productivity. Furthermore, organizations should invest in improving both the physical work environment, including workplace facilities, safety standards, and employee comfort, and the psychological work environment through effective communication, teamwork, and organizational support. Given that transformational leadership and work environment jointly explain 64.1% of employee performance variance, hotel management should adopt an integrated human resource strategy that simultaneously develops leadership quality and workplace conditions. Such initiatives can improve employee productivity, service quality, guest satisfaction, and overall organizational performance in the hospitality industry.
Co-Authors -, Adolfina - Ade Yusupa Aditya P. Ishak, Aditya P. Adolfina A Adolfina Adolfina Adolfina, . . Afilia Aruperes Agnes Muntu Agus S. Soegoto Altje L. Tumbel Alwi, Rassya Devita Anaphalis Javanica Monintja Andisi, Sri Nur A. Andrew F Manampiring, Andrew F Angelia Waani Arrazi Hasan Jan Atty, Grace Natalia Ayal, Andre Ayu Fransiska Mamaghe Bahtiar, Jaelani . Beatric Monica Kairupan Sarira Bernhard Tewal Bernhard Tewal Besouw, Prisca G. Bode Lumanauw Bode Lumanauw Buton, Wahyuni catherine aprilia wisamsur Cendy Cecilia Aprilita Tjoa Chelsi Wijaya Christoffel Kojo Christoffel Mintardjo Christy Manopo cintia lombogia Clifen A.A. Suharto A.A. Suharto, Clifen A.A. Suharto A.A. David, Jenner Dieneta Puteri Salsabillah Djemly, Woran Djurwati Soepeno Djurwati Soepeno Dorahim, Firanda Eben Nangaro Eben Ekel, Nathasia M. Fiani, Gabriella Firsta Jasel Mononimbar Fuad, Nur . Gani, Muhammad Rizki Gebby Natasya Tamaka Genita G Lumintang Genita G. Lumintang Genita G. Lumintang, Genita G. Genita Lumintang Genita Lumintang George Mathew Geraldy Tambajong Gerungan, Geby Ghervani G.S Gerungan Gilbert Kaligis Ginsu, Francisco Fernando Graham Gllen Prayogo Alus Gloria Lumenta Greis M. Sendow Greis M. Sendow Hamid, Dhio Adhirezkha Hassan, Dheazir N. Helni Desty Yanice Lagarense Hizkia Kengdrik The Imelda Ogi Indra S. M. P. Golonggom, Indra S. M. P. Jacky S. B. Sumarauw Jacky S. B. Sumarauw Jane Grace Poluan Javier Efraim Johanis None Jelly Hesthia ` Koagouw Jessy J. Pondaag Johannes Aldrin Timbuleng Jordan cevin Wungow Kaat, Pingkan Kadir, Ade Laksito Kambey, Farley Kartodikromo, Endang A. Kawulur, Aster Kelatow, Christian G Kevin Tangkuman, Kevin Kho, Eko G. V. Koleangan, Julianti C. Laily Nurhayati Lang, Priskila Lengkong Victor Lengkong, Victor Lengkong, Victor P. K Lilir, Kristifany Anastasia Lintong, Debry Losa, Virginia Medelin Lotje Kawet Lucky Dotulong Lucky O. H. Dotulong Lucky Otto Herman Dotulong Lucky Otto Herman Dotulong Lukow, Stivel Lumintang, Genita Gracia Mac Donald B Walangitan Malik, Dian Andriana Mallo, Chandra K.H. Mamangkey, Lorenso A. G. Mamarodia, Imanuel Mangowal, Angie B. Manoppo, Prilly K. P. Maramis, Victrix A.O Maria Sherin Mundung Maria Tielung Marsela Husain Marshanda Cicilia Polii Martinus Lourensio Mallisa Mawar Sharon R. Pantow Megawe, Deisy Sandra Merentek, Grendi Christian Merinda H. Ch. Pandowo Meysi, Meysi Milano Ruauw Mirna Masloman Modirono, Adriansyah Reza Moh Dewa Sataruno Mohamad Rizal Dinggon, Mohamad Rizal Moniharapon, Silcyljeova . Muaja, Felia G. Muhamad, Rahayu . Muhammad Fachruddin Suharto Muhammad, Adirio M. Munde, Feibe M.M Nabilah, Faraz Putri Natalia Tupamahu Nelwan Olivia Noer, Siti W.P. Olbata, Marselino Stevanus Oley, Octavio P. Y Olivia S Nelwan Olivia Syanne Nelwan Onibala, Chresti Merry Paladio, Feybe V. Panambunan, Octaviana Panambunan, Rafael J.V. Paulus Kindangen Petrick Sasauw Pohos, Tika Secylia Polii, Fita Poluakan, Biily Christovel Porajow, Angelina Sisilia Potu, Janet R, Tony R. E. Radjab Djamali Raintung, Michael Ch. Rais, Sean Christopher Lambertus Ranny Nasir Rasyid, Rahman Abd Ratna Widyastuti, Ratna Regina Saerang Regina T Saerang Regina T. Saerang Regina Tampi Regina Trifena Saerang Riedel, Anggia G.C.R Rindorindo, Rocky P. Rita Taroreh Rizka K. Nurhamiden, Rizka K. Rizky Lumadja, Aldy Rogi, Mirah H. Rompas, Risky Faldi Roosalina Hera Lucia Rudie Y Lumantow Rudie Y. Lumantow Rudie Y. Lumantow Saerang, Regina T. Salindeho, Astriany R. Sandy Sinambow, Sandy Saputra, Risky Anugrah Sendow Greis Sendow, Greis Mike Senny Febiola Rumangkang Shinta Wangke, Shinta Silangen, Cristofel Martin Silvya L. Mandey Silvya L. Mandey Siti Nur Hasana Tuna Siwi, Glorya A. Sri Hariyanti Mohune Sri Murni Sualang, Lydia A. Suharto, Muhammad Fachruddin Sumakud, Moh. Gerry A. Supit, Mercy Ivana Supriadi, Koko Valentino Taha, Fricilla Tahir, Siti Fatimah Takalao, Noval A. Tekege, Otolince . Tesalonika Helena Surentu Timbuleng, Johannes Aldrin Tuela, Mega P. S. Tulung Trilke Erita Tumbuan, W.J.F Alfa Tumbuan, Willem JF A Uhing, Yantje . Victor P. K. Lengkong Victor P. K. Lengkong Victor P. K. Lengkong, Victor P. K. Victor P.K Lengkong Victor P.K. Lengkong Wagiu, Julio Marselino Wauran, Angeline Zefanya Putri Willem A. Tumbuan Woran Djemly Yantje Uhing Yantje Uhing Yantje Uhing Zuldesmi