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Ayu Wahyuni
Fakultas Kehutanan Universitas Tanjungpura. Jln Imam Bonjol Pontianak 78124
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Journal : Pena Justisia: Media Komunikasi dan Kajian Hukum

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Improving Access to Justice in E-commerce: The Potential of Online Dispute Resolution (ODR) wahyuni, ayu; Muryanto Lanontji; Wahyudi Umar
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 002 (2024): Pena Justisia (Special Issue)
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v23i3.5127

Abstract

This study aims to analyze the potential of Online Dispute Resolution (ODR) in increasing access to justice in E-commerce with a normative legal approach. This research method is carried out through an in-depth literature analysis on the concept of ODR, comparison with conventional dispute resolution, and case studies of ODR implementation in the context of E-commerce. In the literature analysis, legal norms related to ODR, consumer rights, and data protection aspects are analyzed to understand the existing regulatory framework. The study also compares the advantages and disadvantages of ODR compared to traditional dispute resolution mechanisms, with reference to the principles of fairness, efficiency, and accessibility. In addition, this method involves analyzing ODR implementation case studies in leading E-commerce platforms. This study also conducted interviews with digital law experts to get views on legal aspects that need to be considered in the implementation of ODR. The results of this study outline the potential of ODR in facilitating easier and more efficient access to justice for consumers in E-commerce disputes. However, data protection norms and ODR regulations need to be strengthened to maintain privacy and security. The implications of this study will provide valuable legal guidance for policymakers, lawyers, and E-commerce platforms in integrating ODR effectively, while maintaining normative and ethical aspects in dispute resolution in an ever-evolving digital world.
Co-Authors Abriyani, Ermi Afriliany, Syerli Putri Ahmad Hasyim Akbar, M Ali Ali, Muh. Yunus Anis, Madhan Arnentis Asni, Nur Asni Aswan, Dara Mutiara Avianita Rachmawati Azaria, Liza Azhari, Nurfidia Budiarti, Reni Sulistiyoning Cut Fauziah Damayanti, Ervina Daniel Happy Putra Dedi Supendra Devi Lorenza, Adella E, Muh. Iksan Ekariana S Pandia Eldarni Fadhelina, Nishbah Fairish, Novi Lavly Febblina Daryanes Febriana, Nana Fitri, Dwi Hafiz Ardian Halimatun, Futria Hariani, Indri Harlis Harlis Hartana, Davina Dewi Hasami, M Hayatun Nufus hendri, nofri Hidayah, Himyatul Hidayah, Himyatul Nur Hilwa, Cut Ilham, Ramdani Nur Indriaty Indriaty, Indriaty Irda Sayuti Irmanda, Reva Putri Iswan Dewantara Jayanthi , Sri Juwantara, Ridho Agung Khairunnisa Khairunnisa Khasanah, Nurul Uswatun Lambertus Langga Lanontji, Muryanto Lestari, Indah Lepi Ma'rupah, Ma'rupah Marjanah Marjanah, Marjanah Maurizkya, Khesya Shafira Mawardi, Abdul Latif Misnarliah Mistar, Johaidah Muliana, Syeifa Murniati . Mursyidah Mursyidah Musayyadah Muslimin Muslimin Muthaqimah, Yasinta Vivia Nabila, Alya Maulida Nasution, Hasbi Assidiqi Natalia, Desfaur Nesah, Irma Nirwana, Iqrya Nur Rahmah Nur, Siti Fadhilah Nurfadhillah, Septy Nurhasanah, Risky Nurhasnah Manurung, Nurhasnah Nurmala Sari Nursamsu Nursamsu Pepayosa, Enca Praptini Yulianti, Praptini Pratiwi, Salmi Indah Putri, Dinda Revalina Rahmati Rahmati Raihan, Muhammad Ade Rifni, Azira Rony, Zahara Tussoleha Sari, Muliani Tiana Sarjani, Tri Mustika Saroh, May Sinaga, Juwita Br Sri Jayanthi, Sri Subariyanto, Subariyanto Sukmawati, Cut Syahfitri, Nabila Tendri, Muslimin Ti Aisyah Utami, Alma Yulia Wahyudi Umar Wulandhani, Suci Yeni Agustina, Yeni