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Sri Yanti
Program Magister Teknologi Pembelajaran FKIP Untan, Pontianak
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Journal : Journal of Multidisciplinary Academic and Practice Studies

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Determination of workload, work facilities and communication on employee performance through job satisfaction in regional revenue agency of Karimun District Dewi, Asmara; Indrawan, Mohamad Gita; Yanti, Sri
Journal of Multidisciplinary Academic and Practice Studies Vol. 2 No. 3 (2024): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v2i3.2414

Abstract

Purpose: This study aims to determine and analyze the effect of workload, work facilities, and work environment on employee performance, with job satisfaction as a mediating variable at the Karimun Regency Regional Revenue Agency. Research Methodology: This study employed an associative causality design using a quantitative approach. Data were collected using questionnaires distributed to 102 respondents. Statistical analysis was conducted using SPSS and structural equation modeling-partial least squares (SEM-PLS) to test the direct and indirect relationships among variables. Results: The findings revealed that workload, work facilities, and communication each had a positive and significant direct effect on employee performance, with p-values of 0.041, 0.002, and 0.001, respectively. Job satisfaction also directly and significantly affected performance (p = 0.006). Although workload did not significantly influence job satisfaction (p = 0.065), work facilities (p = 0.003) and communication (p = 0.010) had significant effects. Mediation analysis showed that job satisfaction did not mediate the relationship between workload and performance (p = 0.553) but mediated the effect of work facilities (p = 0.003) and communication (p = 0.023) on performance. Conclusions: The study concludes that work facilities and communication play a stronger role in enhancing employee satisfaction and performance than workload, with job satisfaction acting as an important mediator. Limitations: This study was limited to one agency with a relatively small sample size, potentially constraining the generalizability of the findings. Contribution: This study contributes to the public sector human resource management literature by demonstrating how job satisfaction mediates workplace factors and performance. Practically, the findings provide insights for policymakers to improve employee outcomes through better facilities and communication strategie.
Co-Authors ', Sugianto A.A. Ketut Agung Cahyawan W Adawiyah, Saidatul Agustine, Dine Aida, Siti Noor Andi M Lutfhi Andika, Fauziah Antoni Anwar, Yessi Apriyanto, Apriyanto Arfina, Angga Ariadi, Purmansyah Aryati, Ani Asmara Dewi Asmaul Husna Aufa, Athiatul Azhar, Bayu Chablullah Wibisono Cindy Claudia, Cindy Daska Azis Dede Suratman Dendy Kharisna Devita, Yeni Dewi, Nolla Puspita Diska Arliena Hafni, Diska Arliena Dyna, Fitri Edi Mulyadi Eko Saputra Ely Kurniawati Emulyani, Emulyani Erman Taer Ervina Mukharomah, Ervina Faradilla Safitri, Faradilla Fitriani, Iyang Maisi Fitriani, Iyang Maisi Friadi, John Furkan Furkan Furqan, M. Hafizul Handayani, Yuniar Harahap, Afrida Sriyani Hardjito S Darmojo hasanah, Ulfa Hopi, Zikrilla mayuli Husna, Arina Himatul Ihsan Ihsan Ihsan Ihsan Ilhami Romus, Ilhami Indrawan, Mohamad Gita Iqbal Ramadhan Ismawati Ismawati Jawoto Nusantoro Kurnia Saputri, Kurnia Lara Jenita, Yosi Lubis, Erni Malau, Dessy Mita Mariana Mardian Andriani Martono Martono Merahwan, Cut Mertawati, Gusti Agung Ayu Raka Mirham Nurul Hairunis Miskan, Miskan MMSI Irfan ,S. Kom Muhjam Kamza Mulyani, Siska Nasrulah, Nasrulah Nasrullah Nedi Hendri, Nedi Ngaliman, Ngaliman Ningrum, Uci Widya Noferi, Hendi Nona Jane Onoyi Nur Andini Rianti Nurhayati Nurhayati Nuzulul Rahmi, Nuzulul Prima, Argo Putra Primasari Fitria Putri, Suci Indah Rahma, Arifa Rama Danita, Putri Ramli , Ramli Rif’at, M. Rulitawati, Rulitawati Salahudin Salahudin Samsilayurni Samsudin Samsudin Saryono Saryono Satriawan, Bambang Siti Halidjah Siti Hasanah Sri Wahyuni Sri Wardhani Suhailin Susanto, Rezi Syamsurizal - - Urip Giyono Veni Dayu Putri Wardah Wardah Widiyawati, Erli Windayati, Diana Titik Yuliansyah Yuliansyah Yulinda, Riska Dwi Mai Zul’ Irfan, M.