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Dari Kamar Operasi Sebagai Cost Center Ke Revenue Engine: Kerangka Misi-Volume-Profit Untuk Transformasi Rsgm Militer-Blu Slamet Riyadi; Erliany Syaodih; Yani Restiani Widjaja
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 2 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i2.7874

Abstract

AbstrakKamar operasi (OK) merupakan unit berbiaya tinggi sekaligus berpotensi menjadi pengungkit revenue rumah sakit. Pada RSGM militer berstatus Badan Layanan Umum (BLU), OK kerap belum berfungsi sebagai profit center karena keterbatasan SDM anestesi, kesenjangan kapasitas rawat inap, dan kelengkapan tata kelola klinis. Penelitian ini bertujuan menyusun strategi optimalisasi OK RSGM Ladokgi TNI AL R.E. Martadinata Jakarta untuk meningkatkan revenue tanpa mengabaikan mandat dukungan kesehatan militer. Penelitian menggunakan studi kasus deskriptif kualitatif melalui wawancara mendalam, observasi nonpartisipan, dan telaah dokumen terhadap 10 informan kunci. Data dianalisis dengan model Miles dan Huberman, lalu faktor strategis dikuantifikasi secara semi-kuantitatif menggunakan IFAS dan EFAS untuk menentukan posisi SWOT. Hasil menunjukkan selisih IFAS (S minus W) sebesar -0,180 dan selisih EFAS (O minus T) sebesar +0,159, sehingga OK berada pada Kuadran III (strategi WO atau turnaround). Prioritas perbaikan berfokus pada tiga prasyarat profit center, yaitu kemandirian SDM anestesi, kapasitas rawat inap minimal 12 tempat tidur sesuai regulasi, dan legalisasi SPO anestesi umum. Rancangan Business Model Canvas menekankan segmentasi pelanggan Misi, Volume, Profit, penguatan proposisi nilai keamanan prosedur melalui disiplin dan sterilitas, serta pengembangan kanal B2B dengan asuransi atau korporasi. Simulasi indikatif menunjukkan potensi peningkatan revenue bulanan dari Rp57 juta menjadi Rp195 juta dengan payback period sekitar 11,4 bulan pada investasi Rp1 miliar. Integrasi SWOT, Business Model Canvas, dan simulasi kelayakan menghasilkan blueprint transformasi OK yang praktis dan berpotensi direplikasi pada RSGM BLU bermandat ganda. Kata kunci: kamar operasi; Business Model Canvas; SWOT; BLU; RSGM; turnaround; revenue 
Strategi Peningkatan Kinerja Instalasi Gawat Darurat Menggunakan Balanced Scorecard: Studi Literatur Feby Ayu Anggana; Lunia Widiastutiningtyas; Purwadhi Purwadhi; Yani Restiani Widjaja
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.10687

Abstract

Instalasi Gawat Darurat (IGD) merupakan unit pelayanan rumah sakit yang berperan sebagai garda terdepan dalam penanganan pasien dengan kondisi kegawatdaruratan. Kinerja IGD yang optimal sangat penting untuk menjamin keselamatan pasien, meningkatkan kepuasan pengguna layanan, serta mendukung reputasi dan keberlanjutan rumah sakit. Namun, pengukuran kinerja yang selama ini digunakan cenderung berfokus pada aspek finansial sehingga belum mampu menggambarkan kinerja organisasi secara menyeluruh. Penelitian ini bertujuan untuk mengidentifikasi strategi peningkatan kinerja IGD melalui penerapan pendekatan Balanced Scorecard (BSC) berdasarkan hasil kajian literatur. Metode penelitian yang digunakan adalah scoping review dengan menelaah berbagai artikel ilmiah yang diperoleh dari basis data akademik relevan. Hasil kajian menunjukkan bahwa Balanced Scorecard, baik diterapkan secara mandiri maupun dikombinasikan dengan metode manajemen lainnya, efektif dalam mengukur, memantau, dan meningkatkan kinerja IGD secara komprehensif. Pendekatan ini mencakup empat perspektif utama, yaitu keuangan, pelanggan, proses bisnis internal, serta pembelajaran dan pertumbuhan, yang memungkinkan evaluasi kinerja secara lebih seimbang dan strategis. Selain itu, edukasi dan pelatihan staf kesehatan ditemukan sebagai faktor yang paling berpengaruh dalam meningkatkan kualitas pelayanan IGD sekaligus memberikan dampak positif terhadap kinerja keuangan rumah sakit. Penerapan Balanced Scorecard juga mampu memberikan arah strategis yang jelas dalam pengambilan keputusan, pengelolaan sumber daya, dan pelaksanaan aktivitas operasional. Dengan demikian, Balanced Scorecard dapat menjadi alat manajemen yang efektif untuk meningkatkan kinerja IGD secara holistik dengan menitikberatkan pada pengembangan sumber daya manusia dan perbaikan berkelanjutan.
QUALITY OF HUMAN RESOURCE SERVICES IN OUTPATIENT CARE ON OUTPATIENT SATISFACTION IN HOSPITALS (SYSTEMATIC LITERATURE REVIEW) Lia Mirawati; M. Rizal Fauzi; Yani Restiani Widjaja
International Journal of Economic Integration and Regional Competitiveness Vol. 1 No. 6 (2024): International Journal of Economic Integration and Regional Competitiveness
Publisher : Antis Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijeirc.v1i6.146

Abstract

This study aims to assess the relationship between the quality of outpatient human resource (HR) services and outpatient satisfaction in hospitals through a systematic literature review method. The quality of health HR services is an important factor that affects patient satisfaction, which can ultimately affect loyalty and recommendations from patients. In this review, we analysed various studies published in a given period that evaluated the quality of HR services in outpatient care and their impact on patient satisfaction. Using systematic literature review (SLR) research on research published in high-reputation journals, using PRISMA diagrams for the research method. The results of the literature review show that aspects such as speed of service, competence of medical staff, availability of facilities, and effective communication between service providers and patients are the main factors contributing to patient satisfaction. In addition, the study found that improvements in the quality of outpatient HR services were significantly correlated with higher levels of patient satisfaction. This study concludes that hospitals need to focus on improving the quality of outpatient HR services through staff training, facility improvement, and service management system improvement to achieve optimal patient satisfaction. These findings provide insights for hospital managers and policymakers in formulating strategies to improve service quality and patient satisfaction.
Optimalisasi Branding, Pemasaran Digital, dan Hubungan Personal di RS Edelweiss Cianjur Riyan Herdiansyah; Arlette Suzy Puspa Pertiwi; Yani Restiani Widjaja
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.2431

Abstract

This study aims to analyze the role of branding, digital marketing, and personal relationships in influencing new patients' decisions in choosing healthcare services at Edelweiss Cianjur Hospital. This research is motivated by the importance of marketing strategies in increasing the number of new patients amid increasingly competitive healthcare services. This study uses a qualitative approach with a descriptive method. Data were collected through in-depth interviews with new patients, medical staff, and a marketing manager selected through purposive sampling. Data analysis was conducted through transcription, coding, categorization, and thematic analysis. The results show that branding plays a role in building brand awareness and a positive image of the hospital, while digital marketing contributes to increasing patient awareness and interest through digital platforms such as websites and social media. In addition, personal relationships between medical staff and patients play an important role in building trust and patient satisfaction. The patient decision-making process consists of need recognition, information search, evaluation of alternatives, decision making, and post-service behavior. Patient satisfaction encourages loyalty and recommendations to potential new patients. This study concludes that hospital marketing strategies should be carried out in an integrated manner through strengthening branding, optimizing digital marketing, and improving the quality of personal relationships.
Optimalisasi Branding, Pemasaran Digital, dan Hubungan Personal di RS Edelweiss Cianjur Riyan Herdiansyah; Arlette Suzy Puspa Pertiwi; Yani Restiani Widjaja
JURNAL EKONOMI BISNIS DAN MANAJEMEN Vol. 4 No. 2 (2026): April : JURNAL EKONOMI BISNIS DAN MANAJEMEN
Publisher : CV. ALIM'SPUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jise.v4i2.2431

Abstract

This study aims to analyze the role of branding, digital marketing, and personal relationships in influencing new patients' decisions in choosing healthcare services at Edelweiss Cianjur Hospital. This research is motivated by the importance of marketing strategies in increasing the number of new patients amid increasingly competitive healthcare services. This study uses a qualitative approach with a descriptive method. Data were collected through in-depth interviews with new patients, medical staff, and a marketing manager selected through purposive sampling. Data analysis was conducted through transcription, coding, categorization, and thematic analysis. The results show that branding plays a role in building brand awareness and a positive image of the hospital, while digital marketing contributes to increasing patient awareness and interest through digital platforms such as websites and social media. In addition, personal relationships between medical staff and patients play an important role in building trust and patient satisfaction. The patient decision-making process consists of need recognition, information search, evaluation of alternatives, decision making, and post-service behavior. Patient satisfaction encourages loyalty and recommendations to potential new patients. This study concludes that hospital marketing strategies should be carried out in an integrated manner through strengthening branding, optimizing digital marketing, and improving the quality of personal relationships.
Pengaruh Dukungan Kepemimpinan dan Keadilan Manajemen SDM Terhadap Burnout Dokter Spesialis RSUI, Depok, Jawa Barat Irandi Putra Pratomo; A Rohendi; Yani Restiani Widjaja
Jurnal Kesehatan Global Vol 9, No 2 (2026): Edisi Mei
Publisher : LPPM Institut Kesehatan Helvetia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33085/jkg.v9i2.7032

Abstract

Co-Authors ,, Purwadhi A Rohendi A. Rohendi, A. Abdul Gopur Ade Mubarok Adnan Ginanjar Afifah Idelma Makmur Agueda Da Conceicao Agustina Araufi Ahmad Ahmad Ali Amran Ali Amran Andhita Dian Dini Andi Karisma Anggun Desilia Apriana Clara Ardanti, Rizkia Ima Arlette Suzy Puspa Pertiwi Arumjati, Vernilina Oktaeighta Arumjati, Vernillina Oktaeighta Aryo Wibisono Asriansyah Asriansyah As’ady, BJ. Azmy Awwalunisa Aprilia Wijaya Ayomi, Anasthasia F M Bagenda, Wahyuddin Bambang Subekti Batjo, Iriyanti Bayu Wahyudi Beatrik Yunike Yulanda Sroyer Budijono, Rudy Catur Martian Fajar Cecep Darmawan Chitrayuni, Wilsa Dasrun Hidayat Deden Edwar Yokeu Bernardin Destyoningtyas, Rizki Ashary Dewi, Nyoman Nila Dhea Indriani Dhea Indriani Dhian Tyas Utami Dimyati, Ferry Dwinta Mulyanti Eduardus Raditya Kusuma Putra Emanuela, Febrina Endah Pujiastuti Eneng Kamelia Erick Juniyantho Wijaya Erliany Syaodih Ermiati Ermiati Famila Famila Fanny Fardiyani Fauzan Febi Dwi Jayanti Rahmat Febi Dwi Jayanti Rahmat, Febi Dwi Jayanti Febrina Emanuela Feby Ayu Anggana Feronica Melinda Muskitta Firdaus, Arsya Firdausa, Kiko Erynio Fitriasari, Nur G. Agung Krisna Yudha Gani Nurdiyana Ginting, Agustina Br. Grace Bambulu H. Purwadhi Habibie, Ariyanto Hakim, Bagus Lukman Haliem, Helena Claudia Hans Ariel Satyana Hapa, Maria Hapid, Reza Heni Rohaeni Heni Rohaeni Herlina, Nina - Hidayati, Wida Humaera, Namira Nita Indah Dwi Mentari Indah, Sonia Fillahi Indry Nurafsari Irandi Putra Pratomo Irawati, Irfa Irma Sri Widhiyanti Irpan Nugraha Irpan Nugraha, Irpan J. Junius Joanie DewiJanti Dhartono Josephine Fausta Nazuli Juliana, Dewi Sri Junius, J. Karlinawati, Ni Made Devi Santi Kusharini, Omitta Yuliastuti Larasati Larasati Latesia Pramagistra Nurshabrina Lestari, Nike Dwi Putri Lia Mirawati Lidwina Kasiani Meylina Listiana Nur Fadillah Lukas, Denny Christian Lunia Widiastutiningtyas M. Rizal Fauzi Maharani, Ardelia Maharani, Dessy Mahardika, Yudia Mahmudah, Nisa Makmur, Afifah Idelma Manik, Sitti Lolo Sundari Margaretna, Nur Fitri Marlena, Ena Masuni, Evi Mayang Wulandari Mellynia Yuniarti Mita Wydaswara Mochamad Reza Muhammad Rizal Fauzi Nanda Eka Putri Nanda Sari, Dhiastika Nani Asrini Ni Luh Putu Adinda Tasya Saraswati Niluh Dewi Ratnasari, Niluh Dewi Nisa Mahmudah Novita Serliana, Novita Novriyanti, Tika Nurdiyana, Gani Nurhalisa Putri Nurhidayati, Ira Nurwijayanti Octavyani, Yanti P. Purwadi P. Purwadi Pangihutan, Reymond Pattinasarany, Alfadesta Hermon Perdana, Noor Roziq Ghulam Pertiwi, Shanti Asih Pipang Patasik, Kevin Pradnyana, I Gde Yoghie Pratomo, Nugroho Rizki Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadi, P. Putra, Eduardus Raditya Kusuma Putra, Kevin Aldio Putri, Nurhalisa Putriasni, Chyntia Qohardita, Risa R. Poppy Yaniawati Rachmawati, Amalia Rahmat Ilham Rahmayati, Anisa Ratnawati, Yeni Raysha Ramadhani Reymond Pangihutan Rhomadon, Wahyu Rian Andriani Rian Andriani, Rian Rifa Adhiani, Waode Rilistyawati, Nabila Distiara Riswanda, Jhon Riyan Herdiansyah Rohendi, Aceng Rohendi, H.A ROHMAH, FAIZATUR Rosianti Rosidawati Wiradirja, Imas Ruth Alexandra Sahidillah Nurdin Sandi, Ghaniy Prima Satriya, Guntur Seso Sulijaya Suyono Setiati Putri, Paramita Indah Setyagraha, Javan Agustian Silvania, Grace Ayu Sinta Rosmaini Siti Nuryanti Slamet Riyadi Sri Widya Astuti, Baiq Sudarman, Brillianty Putrisari Sukajie, Bambang Susanto, Dede Himawan Dwi Suyono, Seso Sulijaya Thalia, Thalia Tri Lestari Triyono, Alfian Heri Tunggadewi, Ni Putu Tania Nadyanti Umar Usman Umchudloh, Umchudloh Veranita, Mira Viany, Viany Victoria Cyntia Yogya Astuti Wentinusa, Stella Maria Widodo, Ayudisty Ristika Kusumawardhani Wijaya, Awwalunisa Aprilia Wildan Windaswari, Gusti Ayu Rahayu Witarsih, Silvia Witri, Repelita Wydaswara, Mita Yaniawati, Poppy Yasa, Sang Made Agus Wira Nugraha Yayan Ari Kurniawan Yenie Surveyanti Yogiyopranoto, Muhammad Yongki Hadinata Wijaya Yudia Mahardika Yunita Indah Dewi Yunita, Dian Zakiyatun Murtafi'ah Hamzah Zalmah Zivana, Fidela Hanan ⁠Mianova Mintardi