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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal EMT KITA Jurnal SOLMA Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management Maker: Jurnal Manajemen Jurnal GeoEkonomi Jurnal Ilmiah Edunomika (JIE) Jurnal Suluh Pendidikan Visi Sosial Humaniora Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Arus Jurnal Sosial dan Humaniora ProBisnis : Jurnal Manajemen Margin Eco : Jurnal Ekonomi dan Perkembangan Bisnis SMBJ: Strategic Management Business Journal Jurnal Ilmiah Metansi (Manajemen dan Akuntansi) Journal of Accounting and Finance Management (JAFM) Golden Ratio of Data in Summary DEVOTE: Jurnal Pengabdian Masyarakat Global Economics and Business Journal Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Journal of Management, Economic, and Accounting Jurnal Ilmiah Ekotrans & Erudisi (JIEE) Journal of International Multidisciplinary Research Tuhenori: Jurnal Ilmiah Multidisiplin Management Perspective: Jurnal Penelitian Manajemen
Meiman Hidayat Waruwu
Universitas Nias
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

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Journal : Journal of International Multidisciplinary Research

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Service Quality On Electricity Customer Satisfaction Prepay In North Gunungsitoli District Zega, Orsinil Harfian; Telaumbanua, Eliagus; Waruwu, Meiman Hidayat; Telaumbanua, Wahyutra Adilman
Journal of International Multidisciplinary Research Vol. 2 No. 5 (2024): Mei 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr504

Abstract

The purpose of the study was to determine the Quality of Service affecting Prepaid Electricity Customer Satisfaction in North Gunungsitoli District, Gunungsitoli City, to realize this goal, data collection techniques were carried out by distributing questionnaires to respondents of prepaid electricity customers. This type of research is quantitative based on obtaining data in the form of numbers obtained by distributing questionnaires. From the results of the hypothesis test (t test) it was found that the accepted hypothesis was ha, where there was an influence of service quality on prepaid electricity customer satisfaction in North Gunungsitoli District, Gunungsitoli City, and from the results of the Determination coefficient test obtained a value of 71.1%. This can be interpreted that the satisfaction of Prepaid Electricity customers in North Gunungsitoli District, Gunungsitoli City is influenced by service quality by 71 percent. Based on the results of the T Variable X test of service quality, a calculated value = 7.515 was obtained with a signification level of 0.000. Using a signification limit of 0.05 we get a table t of 1.697. Which signifies that tcount > t table, which means Ho rejected Ha accepted.
Co-Authors Ayler Beniah Ndraha Aziza, Pretty Failasufa Baene, Diana Novita Bate'e, Maria Magdalena Bate’e, Maria Magdalena Bobi mante Gulo Buulolo, Nanny Artatina Daeli, Iman Suryani Daeli, Juliato Delipiter Lase Duha, Tiarni Eduar Baene Eliagus Telaumbanua ELIYUNUS WARUWU Erna Kristiani Zendrato Ernita Hulu Fatolosa Hulu Gea, Alberman Ekarius Gea, Jeliswan Berkat Iman Jaya Gea, Juli Peramah Jaya Gea, Junianiwarni Gea, Ningsih Arniat Gea, Nov Elhan Giawa, Renaati Gulo, Elman Syukur Gulo, Erwin Syah Putra Gulo, Farisman Jaya Gulo, Heniwati Gulo, Joharman Ardita Gulo, Yarisman Gulo, Yemina Kristina Halawa, Roi Martin Halawa, Widarwati Harefa, Idarni Harefa, Peringatan Harefa, Yurmin Hayati Zai Hayati Zai Hulu, Fatolosa Hulu, Wirman Hati Hulu, Yosua Iman Suryani Daeli Jeliswan Berkat Iman Jaya Gea Jeliswan BIJ Gea Juli Peramah Jaya Gea Lase, April Yanto Teodores Lase, Berkat Ricky Selamat Lase, Delipiter Lase, Heseziduhu Lase, Nidasari Lestari Masa Derita Hulu Maria Magdalena Bate'e MARLIZA OKTAPIANI Marniaman Lawolo Marniwati Laoli Mei Kharisman Telaumbanua Meiman jaya hulu Mendrofa, Happy Karya Kasih Mendrofa, Martha Surya Dinata Mendrofa, Sari Agnes Pertiwi Mendrofa, Syah Abadi Mendrofa, Yupiter Mentari, Cut Tiur Nanny Artatina Bu'ulolo Nanny Artatina Bu'ulolo Ndraha, Defirman Noverianto Gori Warasi Odaligoziduhu Halawa Odaligoziduhu Halawa Odaligoziduhu Halawa Otanius Laia Palindungan Lahagu Perlindungan Faebuadodo Hulu Pretty Failasufa Aziza Purnamawati Harefa Regina Ndruru Ribka Ratna Sari Zendrato Riska Ratna Putri Lase Robin Markus Putra Waruwu Sektor Damai Hulu Serniati Zebua Siprianus Zega Sukaaro Waruwu Syah Abadi Mendrofa Telaumbanua, Aferiaman Telaumbanua, Elvanius Telaumbanua, Falentinus Teguh Karya Telaumbanua, Wahyutra Adilman Vandi Falentino Telaumbanua Vorti Karuniat Harefa Waruwu, Aditya Waruwu, Aprilman Waruwu, Asteti Waruwu, Cristian Teguh Waruwu, Darman Syukur Putra Waruwu, Jesslyn Felicia Waruwu, Novtriman Waruwu, Robin Markus Putra Waruwu, Suka'aro Yamolala Zega Yamolala Zega Yoel Melsaro Larosa Yoel Melsaro Larosa Yoel Melsaro Larosa YUPITER MENDROFA Yupiter Mendrofa Yustinus Jaya Putra Gea Zai, Agusdarmawati Zalukhu, Jentri Mei Putra Zalukhu, Noferlina Zalukhu, Terima Jaya Zalukhu, Viktor Zalukhu, Yuterlin Zebua, Indirwan Zebua, Juniat Krisna Nifataya Zega, Darman Syah Zega, Melitinus Zega, Orsinil Harfian Zega, Vonce Alexon Zega, Yamolala