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All Journal JURNAL MANAJEMEN MOTIVASI Jurnal Abdimas PHB : Jurnal Pengabdian Masyarakat Progresif Humanis Brainstorming Journal Of Management Science (JMAS) International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal MEBIS (Manajemen dan Bisnis) Enrichment : Journal of Management Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Nobel Management Review Jurnal Ekonomi Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Journal of Management and Digital Business Al-Idarah : Jurnal Manajemen dan Bisnis Islam Jurnal Multidisiplin West Science Madani: Multidisciplinary Scientific Journal Jurnal Bisnis dan Kewirausahaan International Journal of Economic, Finance and Business Statistics (IJEFBS) El-Mujtama: Jurnal Pengabdian Masyarakat Jurnal Riset Ilmiah JEMBA: Journal of Economics, Management, Business, and Accounting Ulil Albab Joong-Ki Primary Journal of Multidisciplinary Research
Purmono, Bintoro Bagus
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The influence of knowledge sharing on business performance in MSMEs with dynamic capabilities, competitive advantages and innovation capability as mediation variables Purmono, Bintoro Bagus
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Micro, Small and Medium Enterprises (MSMEs) have a very important role for a country. This research aims to examine the variables that influence the business performance of MSMEs. This research uses a causal design approach to test the relationship between independent variables and dependent variables using Structural Equation Modeling (SEM) with the AMOS 24 statistical tool. The number of samples used in this research was 300 respondents from MSME activists in Indonesia. This research will also develop a model that looks at the indirect influence of dynamic capabilities, competitive advantages and innovation capability as mediating variables through a more comprehensive measurement construct so as to provide a broader perspective on results compared to previous research.
CUSTOMER LOYALTY NASABAH BSI: PERAN CUSTOMER SATISFACTION TERHADAP SERVICE QUALITY DAN COMPLAINT HANDLING Yuyun, Yuyun; Kalis, Maria Christiana Iman; Purmono, Bintoro Bagus; Afifah, Nur; Setiawan, Harry
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 8, No 2 (2025): JIMB - VOLUME 8 NOMOR 2 SEPTEMBER 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v8i2.34406

Abstract

Bank Syariah Indonesia dianggap sebagai instansi financial yang berlandaskan kaidah Islam dan nilai-nilai moral, yang menjadikannya pilihan utama bagi mayoritas penduduk Indonesia yang beragama Islam. Service quality yang baik dan complaint handling yang efektif, serta kemampuan bank dalam memenuhi harapan nasabah, memiliki dampak yang signifikan terhadap tingkat Customer Satisfaction, baik bagi nasabah yang menabung maupun yang menggunakan produk perbankan tersebut. Customer satisfaction tersebut kemudian berpengaruh terhadap customer loyalty dalam jangka panjang. Studi ini ingin mengevaluasi pengaruh Service Quality dan Complaint Handling oada Customer Loyalty, dengan Customer Satisfaction dijadikan variabel mediasi, di Bank Syariah Indonesia. Sebanyak 200 responden ditentukan melalui purposive sampling. Datanya didapati secara membagikan kuesioner serta dianalisa bermetode Structural Equation Modeling dengan Smart PLS. studi ini menghasilkan bila service quality dan complaint handling berkontribusi signifikan positif pada customer satisfaction, sevice quality dan complaint handling berkontribusi signifikan positif pada customer loyalty, custpmer satisfaction berkontribusi signifikan positif pada customer loyalty, dan customer satisfaction memediasikan pengaruh complaint handling serta service quality pada customer loyalty.
FAVORABLE BEHAVIORAL INTENTIONS GOFOOD PLUS: PERAN SATISFACTION TERHADAP PERFORMANCE EXPECTANCY DAN PRICE VALUE Okta, Dilla Melinia; Setiawan, Harry; Afifah, Nur; Purmono, Bintoro Bagus
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 8, No 2 (2025): JIMB - VOLUME 8 NOMOR 2 SEPTEMBER 2025
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v8i2.34399

Abstract

Peralihan preferensi konsumen dari metode pembelian konvensional ke layanan pesan antar online semakin nyata, terutama di kalangan generasi muda yang mengutamakan kemudahan dan efisiensi. Keberhasilan GoFood PLUS dipengaruhi oleh Favorable Behavioral Intentions pengguna dan persepsi terhadap price value, yang pada akhirnya berdampak pada satisfaction serta keputusan mereka dalam menggunakan layanan tersebut. Dua faktor ini menjadi aspek utama yang ingin dicapai oleh GoFood PLUS dan merupakan kunci keberhasilan dalam industri layanan pesan-antar digital. Penelitian ini menganalisis pengaruh Performance Expectancy dan price value terhadap Favorable Behavioral Intentions serta tingkat satisfaction pengguna GoFood PLUS di Indonesia. Penelitian ini menggunakan pendekatan kausal asosiatif dengan tujuan mengungkap hubungan sebab dan akibat antara variabel yang dianalisis. Melalui metode kuantitatif dan pendekatan Structural Equation Modeling (SEM), pengumpulan data dilakukan untuk mendukung analisis dalam penelitian ini melalui kuesioner dari 206 responden yang merupakan pengguna GoFood PLUS di Indonesia. Penelitian ini menunjukkan bahwa performance expectancy berpengaruh terhadap favorable behavioral intentions baik secara langsung maupun tidak langsung dengan satisfaction sebagai mediasi, sedangkan price value hanya memengaruhi favorable behavioral intentions secara langsung tanpa melalui satisfaction.
Social Media Adoption and Business Performance: A Study of Student Entrepreneurial Small Businesses Purmono, Bintoro Bagus; Syahlidi, Goku; Videlya, Viola; Meliani, Dwi Rosita
Jurnal Mebis Vol. 10 No. 2: December 2025
Publisher : UPN "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/mebis.v10i2.761

Abstract

SMEs managed by students as entrepreneurs play a role in pushing innovation, growing economy, and creating fieldwork in the community. Students often have a better understanding of technology and trends, which allows them to utilise opportunities overlooked by older generations. One of the method, students use technology and trends through social media adoption in businesses. Research aims to study the influence of social media adoption on the performance of student entrepreneurial small businesses. The research method used is Structural Equation Modelling (SEM) with the help of AMOS statistics to test the connection between the independent and dependent, supporting the hypothesis proposed. Data were collected through a questionnaire with 220 respondents consisting of student entrepreneurs who have been operating a business for at least 1 year and adopting social media. The results show that social media adoption is influential and significant to the performance of student entrepreneurial small businesses.
Pelatihan Menjadi Agen Penjual Produk UMKM (Affiliate Marketing) Pada Aplikasi Shopee Dan Pembuatan Akun Facebook Profesional Bagi Ibu-Ibu PKK Di Desa Jeruju Besar Dela, Dela; Purmono, Bintoro Bagus; Mulyani, Destri Ayu; Jecilia, Lucky Jecilia; Apriliani, Anggela
Joong-Ki : Jurnal Pengabdian Masyarakat Vol. 5 No. 2: Februari 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/joongki.v5i2.12320

Abstract

This community service activity aims to enhance the capacity of PKK women in Jeruju Besar Village in utilizing digital technology as a tool for marketing local MSME (Micro, Small, and Medium Enterprises) products. The training focused on two main areas: (1) becoming product affiliates through the Shopee Affiliate Marketing program, and (2) creating and managing Professional Facebook accounts as effective promotional media. The implementation methods included education sessions, live demonstrations, and guided hands-on practice. The results showed that participants were able to understand the basic concepts of affiliate marketing, create Shopee affiliate accounts, and manage Professional Facebook pages to promote local products. This training had a positive impact in fostering digital entrepreneurship and opening additional income opportunities for PKK women. It is hoped that similar initiatives can be continued to support technology-based community empowerment. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kapasitas ibu-ibu PKK di Desa Jeruju Besar dalam memanfaatkan teknologi digital sebagai sarana pemasaran produk UMKM. Pelatihan difokuskan pada dua aspek utama, yaitu (1) menjadi agen penjual melalui program Affiliate Marketing di aplikasi Shopee, dan (2) pembuatan serta pengelolaan akun Facebook Profesional sebagai media promosi yang efektif. Metode pelaksanaan kegiatan meliputi penyuluhan, demonstrasi langsung, dan pendampingan praktik. Hasil kegiatan menunjukkan bahwa peserta mampu memahami konsep dasar affiliate marketing, membuat akun afiliasi Shopee, serta mengelola akun Facebook Profesional untuk mempromosikan produk lokal. Pelatihan ini memberikan dampak positif dalam menumbuhkan semangat kewirausahaan digital dan membuka peluang pendapatan tambahan bagi ibu-ibu PKK di desa. Diharapkan kegiatan serupa dapat berkelanjutan guna mendorong pemberdayaan masyarakat berbasis teknologi.
PENGARUH ELECTRONIC WORD OF MOUTH DAN PRODUCT QUALITY TERHADAP PURCHASE DECISION SEPATU AEROSTREET DENGAN BRAND IMAGE SEBAGAI VARIABEL MEDIASI Saputra, Maulid Tommy; Purmono, Bintoro Bagus; Jaya, Arman; Afifah, Nur; Setiawan, Harry
Al-Idarah Vol 6 No 2 (2025): Al-Idarah : Jurnal Manajemen dan Bisnis Islam
Publisher : Fakultas Syariah dan Ekonomi Islam Universitas Ibrahimy

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35316/idarah.2025.v6i2.219-138

Abstract

This study aims to examine the influence of electronic word of mouth and product quality on purchase decisions, with brand image as a mediating variable, in the context of Aerostreet shoe products. A quantitative approach was employed using purposive sampling, with a total of 231 respondents. Data were analyzed using SmartPLS version 4 with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results show that electronic word of mouth and product quality have a direct effect on both brand image and purchase decisions. Furthermore, brand image has a significant influence on purchase decisions. Additionally, electronic word of mouth and product quality indirectly affect purchase decisions through brand image. These findings highlight the important role of digital communication and product quality in shaping brand image and influencing consumer purchasing decisions, particularly for local brands such as Aerostreet.
PENGARUH CAFE ATMOSPHERE DAN FOOD QUALITY TERHADAP REVISIT INTENTION DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL MEDIASI DI KOPI JANJI JIWA INDONESIA Hazlirahman, Fajar; Kalis, Maria Christiana Iman; Purmono, Bintoro Bagus; Afifah, Nur; Setiawan, Harry
Al-Idarah Vol 6 No 2 (2025): Al-Idarah : Jurnal Manajemen dan Bisnis Islam
Publisher : Fakultas Syariah dan Ekonomi Islam Universitas Ibrahimy

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35316/idarah.2025.v6i2.201-218

Abstract

This study contributes to examining the influence of cafe atmosphere and food quality on revisit intention, with customer satisfaction as a mediating variable at Kopi Janji Jiwa. A quantitative method was employed using purposive sampling, involving 273 respondents. Data were analyzed using SmartPLS 4 with the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The hypothesis testing revealed that both cafe atmosphere and food quality significantly affect customer satisfaction. Furthermore, food quality and satisfaction directly influence revisit intention. However, cafe atmosphere does not have a direct impact on revisit intention but shows an indirect effect through customer satisfaction. These findings emphasize that food quality and cafe atmosphere play a crucial role in shaping customer satisfaction, which in turn drives revisit intention. Although cafe atmosphere was not found to have a direct effect, its influence becomes significant when customers are satisfied.This study contributes to examining the influence of cafe atmosphere and food quality on revisit intention, with customer satisfaction as a mediating variable at Kopi Janji Jiwa. A quantitative method was employed using purposive sampling, involving 273 respondents. Data were analyzed using SmartPLS 4 with the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The hypothesis testing revealed that both cafe atmosphere and food quality significantly affect customer satisfaction. Furthermore, food quality and satisfaction directly influence revisit intention. However, cafe atmosphere does not have a direct impact on revisit intention but shows an indirect effect through customer satisfaction. These findings emphasize that food quality and cafe atmosphere play a crucial role in shaping customer satisfaction, which in turn drives revisit intention. Although cafe atmosphere was not found to have a direct effect, its influence becomes significant when customers are satisfied.
Pengaruh Health Consciousness dan Nutritional Knowledge terhadap Purchase Intention dengan Brand Attitude sebagai Mediasi pada Ultra Milk Low Fat High Calcium Nurrahim, Muhammad Fakhri; Listiana, Erna; Setiawan, Harry; Pebrianti, Wenny; Purmono, Bintoro Bagus
Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora Vol. 12 No. 1 (2026): Jurnal Alwatzikhoebillah : Kajian Islam, Pendidikan, Ekonomi, Humaniora
Publisher : Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/alwatzikhoebillah.v12i1.5063

Abstract

High consumer health awareness and nutritional knowledge have not always been followed by strong purchasing decisions. This study aims to analyze the influence of health consciousness and nutritional knowledge on purchase intention, with brand attitude as a mediating variable, among Ultra Milk Low Fat High Calcium consumers in Indonesia. This study used a quantitative approach with a causal associative research design. Data were collected through an online survey using a five-point Likert-scale questionnaire from 170 respondents who met the research criteria. Data analysis was conducted using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the assistance of SmartPLS software. The results showed that health consciousness and nutritional knowledge significantly influenced brand attitude and purchase intention. In addition, brand attitude was proven to have a significant effect on purchase intention and acted as a mediating variable in the relationship between health consciousness and nutritional knowledge on purchase intention. These findings indicate that the formation of a positive attitude towards a brand is an important mechanism in converting consumer health awareness and nutritional knowledge into purchase intention. This research provides a theoretical contribution to the development of consumer behavior literature in the context of healthy beverage products, specifically low-fat, high-calcium UHT milk.
Generasi Millenial dan Keputusan Menonton Film Nasional Ramadania, Ramadania; Restiatun, Restiatun; Pebrianti, Wenny; Purmono, Bintoro Bagus; Fitriana, Ana
JURNAL MANAJEMEN MOTIVASI Vol 18 No 1 (2022): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v18i1.4439

Abstract

Industri film nasional saat ini mengalami perkembangan yang sangat pesat, namun di sisi yang lain terdapat kompetisi yang sangat tinggi terhadap film asing. Penelitian ini bertujuan menguji pengaruh faktor dorongan, sumber informasi, daya tarik, kualitas film nasional, persepsi publik terhadap keputusan menonton film nasional. Studi ini dilakukan di Pontianak. Penelitian ini adalah penelitian asosiatif dengan menggunakan metode survey. Kuesioner dibagikan kepada 150 responden Generasi Millenial di Kota Pontianak. Pengambilan sampel menggunakan pendekatan non probability sampling yaitu convenience sampling. Alat analisis menggunakan analisis kuantitatif dengan path analysis. Hasil penelitian menunjukkan bahwa faktor dorongan (encouragement) dan daya tarik (attraction) mempunyai pengaruh terhadap persepsi publik terhadap film nasional terbukti signifikan. Sedangkan faktor sumber informasi (source of Information) dan kualitas film nasional tidak mempengaruhi persepsi publik terhadap film nasional. Peneltian ini juga membuktikan bahwa persepsi publik terhadap film nasional mempunyai pengaruh terhadap keputusan menonton film nasional.
Co-Authors Actavianus , Jimmy Renaldo Adinda, Gadis Tri Agnes Agnes Ahmad Shalahuddin, Ahmad AHMADI Al Vayyed Shalatar Barqah Djus Ana Fitriana Ananda, Putri Anwar Azazi Apriliani, Anggela ARDIANSYAH ARDIANSYAH Ardiansyah, Fito Ardion, Ardion Arman Jaya Asy Syifa, Alifiya Adhiya Audisty Prana Hardayu Azamahir, Muhammad Nabil Barkah, Barkah Burhan Chamisyahuri, Chamisyahuri Constantine, Angwen Daniel Happy Putra Dela Dela Dody Pratama Marumpe Ema Trisnawati Erna Listiana Fahri Fahri Fahruna, Yulyanti Fajar, Alfan Fauzan, Rizky Ferdinand, Hanssen Giriati, Giriati Grace, Michelle Gusti Hardiansyah Harry Setiawan Hasanudin Hazlirahman, Fajar Helma Malini Helma Malini, Helma Hendri, M. Irfan Heriyadi Heriyadi, Heriyadi Hermawati, Yuni Ikram Yakin Jecilia, Lucky Jecilia Juniwati Juniwati Juniwati Kalis, Maria Christiana Iman Karsim, Karsim Larasati Latifah Latifah M. Irfani Hendri Maghribi, Rizqi Mandala, Miko Marisca, Tirza Eudia Meliani, Dwi Rosita Muhammad Afif Mulyani, Destri Ayu Mustaruddin Nabila, Arfelizha Najmi, Bimewahqi nesty eka listiyani Novelia Novelia, Novelia Nurhapizah, Siti Nurrahim, Muhammad Fakhri Nurwijayanti Octaviani, Dewi Sinthia Okta, Dilla Melinia Oktavianto, Angga Pangestu, Adjie Pebrianti , Wenny Pramana Saputra Putri, Shafira Ananda Rabbani, Ammar Rachman, Haikal Rahayu, Ratna Bhanuwati Ramadania Ramadania, Ramadania Restiatun, Restiatun Riastifa, Ririn Nur Riztika, Dheanisa Tri Saputra, Maulid Tommy Sen, Doflin Soe, Sinta Bella Sulastri, Ria Syahlidi, Goku Theresa, Erica Titik Rosnani Videlya, Viola Violin Wardana, Rizky Hady Wenny Pebrianti Wijaya, Piter Tanto Wijaya, Stephani Rianty Wulandari, Sukma Yuyun, Yuyun