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All Journal ANTHROPOS: JURNAL ANTROPOLOGI SOSIAL DAN BUDAYA (JOURNAL OF SOCIAL AND CULTURAL ANTHROPOLOGY) JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Darma Agung Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Somasi (Sosial Humaniora Komunikasi) Journal Economic and Strategy (JES) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) SMBJ: Strategic Management Business Journal Jurnal Ekonomi dan Bisnis Digital (MINISTAL) East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Formosa Journal of Multidisciplinary Research (FJMR) Asian Journal of Management Analytics International Journal of Business and Applied Economics (IJBAE) Journal of Artificial Intelligence and Digital Business Indonesian Journal of Advanced Research (IJAR) West Science Business and Management Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Journal of Business Management Neraca Manajemen, Akuntansi, dan Ekonomi Prosiding Seminar Nasional Pengabdian kepada Masyarakat (SINAPMAS)
Dalimunthe, Ritha F.
Universitas Sumatera Utara
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Journal : Formosa Journal of Multidisciplinary Research (FJMR)

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The Effect of Organizational Citizenship Behavior and Employee Psychological Capital on Employee Performance at Bank Sumut with Job Satisfaction as a Moderating Variable Hutapea, Michael; Dalimunthe, Ritha F; Sirozujilam, Sirozujilam
Formosa Journal of Multidisciplinary Research Vol. 4 No. 1 (2025): January 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjmr.v4i1.13139

Abstract

In an increasingly dynamic work environment, employees' ability to voluntarily contribute through Organizational Citizenship Behavior (OCB) and possess high Psychological Capital, such as optimism, hope, resilience, and self-efficacy, is considered a critical factor influencing performance. Moreover, job satisfaction is often regarded as a key element that strengthens the relationship between these variables and performance. This study aims to analyze the influence of Organizational Citizenship Behavior (OCB) and Psychological Capital on employee performance at Bank Sumut, with job satisfaction as a moderating variable. A quantitative approach was employed in this study. The sample consisted of 83 employees out of 473 employees at Bank Sumut, selected using a simple random sampling technique. Data analysis was conducted using Structural Equation Modeling (SEM). The study's findings show that psychological capital and organizational citizenship behavior (OCB) both have a positive impact on employee performance. Job satisfaction also has a positive impact on employee performance, while psychological capital has a stronger effect on Bank Sumut employees' performance thanks to job satisfaction.
Co-Authors Adelia, Nurul Aganta, Nico Tri Ahadi, Muthial Ainun Sakinah L Tobing Ameilia Zuliyanti Siregar Anum, Putri Latifah Arif Qaedi Hutagalung Aryanti, Meilisa Astrea Wulanda Azizatuz Zahro Beby Karina F. Sembiring Berlianti Berlianti Chairunnisa , Chairunnisa Dinda Udhaty, Kartika Dwiana, Fitri Erlina Erlina Eva Syahfitri Nasution, Eva Syahfitri Fadli Fadli Felly Ardan Fitriyanti, Mira Fransiska, R. Meutia Hairani Siregar Hairani Siregar Hajar , Siti Holong Melisa Sari Pasaribu Hutagalung, Arif qaedi Hutapea, Michael Idzni, Amajida Nurul Indah Permata Sembiring Iqbal Agustia Miransyah irwadi Ivana, Nahda Julianto Hutasuhut Kariaman Sinaga Lubis, M. Ikmal Husein Magdalena Linda Leonita Sibarani Manurung, Johan Marlon Sihombing Masnelly Lubis Maulidina Yuliani Meutia Nauly MUHAMMAD ALI Muhammad Rahmat Muhammad Yalzamul Insan Mutholib, Mutholib Mutia Zahara Mutiara, Yohana Nababan, Boy Chandra Nasution, Muhammad Azhar Ningsih, Supiah Onom, Jojor Parapat Gultom Pardede , Safira Nadila Pesta Damayanti Praseyta, Muhammad Dimas Pratama, Nugraha Prihatin Lumbanraja Prihatin Lumbanraja Pujiati Pujiati Pujiati Putri Latifah Anum Qamariah, Inneke R. Hamdani Harahap R. Meutia Fransiska Rahayu, Esty Budi Ramadani Ramadani, Ramadani Rini Astuti Rizky Putra, Rizky Robert Sanjaya Sembiring Rodiatul Hasanah Siregar Rojali, Ahmad Sabila, Jihan Sari, Elva Citra Selamat, Nor Hafizah Shafira, Shalsabilla Siagian, Nalom Siahaan, Elisabet Sihite, Frans Antoni Silalahi, Amlys Syahputra Sinaga, Aprizal Haris Sirait , Bertiana Siregar, Hairani Siregar, M. Bangun Siregar, Muhammad Bangun Sirozujilam, Sirozujilam Sisilia, Theresa Soekatendel, Eddy Sridama Yanti Harahap Supriadi Supriadi Supsiloani Suwardi Lubis Tanjung, Suci Rahmadani Tondi, Mario Udhaty, Kartika Dinda WARUWU, KHAMO yeni absah Yohara G.M.Tambunan Yusnandar, Willy