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All Journal Jurnal Manajemen Indonesia Jurnal Ilmiah Universitas Batanghari Jambi JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Akrab Juara : Jurnal Ilmu-ilmu Sosial Bahtera Inovasi GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Puan Indonesia Business and Entrepreneurial Review Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Postgraduate Management Journal JURSIMA Jurnal Sistem Informasi dan Manajemen Jurnal Pendekar Nusantara Advances in Human Resource Management Research Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies Global Academy of Business Studies Review of Multidisciplinary Academic and Practice Studies
Indrawan, Mohamad Gita
Batam University, Indonesia
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The effect of interpersonal communication, facilities and application-based registration on patient satisfaction with service quality as an intervening variable in the outpatient row RSUD Raja Ahmad Tabib Riau Island Province Herlina, Fetty; Rumengan, Angelina E.; Indrawan, Mohamad Gita
Journal of Multidisciplinary Academic and Practice Studies Vol. 1 No. 3 (2023): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v1i3.2357

Abstract

Purpose: The purpose of this study was to analyze the effect of interpersonal communication, facilities, and ease of application-based registration on patient satisfaction with service quality as an intervening variable in the Outpatient Hospital Raja Ahmad Tabib Riau Islands Province. Research methodology: The research design used in this study was quantitative research with an associative type of research in the form of a causal relationship. The population in this study were outpatients who registered using the application totaling 5,818 people. The sample size was determined using the Slovin formula to obtain a sample size of 374 people. The data collection technique in this study was a Likert scale questionnaire, with instruments in the form of questionnaire sheets and Google Forms. The data analysis technique used in this study used the partial least squares (PLS) approach assisted by SmartPLS. Results: The results showed that direct interpersonal communication, facilities, and ease of application-based registration had a significant effect on patient satisfaction in the outpatient department of Raja Ahmad Tabib Hospital, Riau Island Province. Conclusions: Patient satisfaction is influenced by interpersonal communication, facilities, and application-based registration, with service quality acting as a key mediator to enhance overall service experience. Limitations: This study was conducted in a single hospital and limited to patients using application-based registration, thus reducing the generalizability of the findings. Future research should involve more hospitals and broader variables to gain deeper insights. Contribution: This research provides empirical evidence on the critical role of service quality as an intervening variable, offering practical insights for hospital management in improving digital health services and interpersonal interactions to increase patient satisfaction.
Determination of education level, competence and work environment in the intervening motivation on the performance of Health Centre Health Workers in Karimun District Indra, Indra; Wibisono, Chabulullah; Indrawan, Mohamad Gita
Journal of Multidisciplinary Academic and Practice Studies Vol. 2 No. 2 (2024): May
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v2i2.2406

Abstract

Purpose: This study aimed to examine the influence of education level, competence, and work environment on the performance of Community Health Centre (Puskesmas) health workers in Karimun Regency, with work motivation analyzed as an intervening variable. Research Methodology: A quantitative approach was used with 139 health workers selected through the Slovin formula from a population of 631 individuals. Primary data were collected using questionnaires, supported by observations and interviews, while secondary data were obtained from official records. Partial Least Squares (PLS) analysis was employed with SmartPLS to test validity, reliability, structural relationships, and mediation effects. Results: The findings indicate that education level and work environment significantly influence both motivation and performance, while competence shows no significant direct effect on either motivation or performance. Motivation significantly enhances performance. Mediation testing revealed that motivation did not mediate the effect of education level and competence on performance but partially mediated the influence of the work environment on performance. Conclusions: The study concludes that while higher education and better work environments improve motivation and performance, competence development programs remain insufficient and have not significantly impacted the outcomes. Creating supportive work environments and fulfilling health workers’ basic needs are crucial for sustaining performance. Limitations: This study was limited to one district and relied on self-reported measures, which may affect generalizability and accuracy. Contribution: This study contributes to public sector human resource management by demonstrating the mediating role of motivation and highlighting the importance of education and workplace conditions in strengthening health workers’ performance.
Determination of workload, work facilities and communication on employee performance through job satisfaction in regional revenue agency of Karimun District Dewi, Asmara; Indrawan, Mohamad Gita; Yanti, Sri
Journal of Multidisciplinary Academic and Practice Studies Vol. 2 No. 3 (2024): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v2i3.2414

Abstract

Purpose: This study aims to determine and analyze the effect of workload, work facilities, and work environment on employee performance, with job satisfaction as a mediating variable at the Karimun Regency Regional Revenue Agency. Research Methodology: This study employed an associative causality design using a quantitative approach. Data were collected using questionnaires distributed to 102 respondents. Statistical analysis was conducted using SPSS and structural equation modeling-partial least squares (SEM-PLS) to test the direct and indirect relationships among variables. Results: The findings revealed that workload, work facilities, and communication each had a positive and significant direct effect on employee performance, with p-values of 0.041, 0.002, and 0.001, respectively. Job satisfaction also directly and significantly affected performance (p = 0.006). Although workload did not significantly influence job satisfaction (p = 0.065), work facilities (p = 0.003) and communication (p = 0.010) had significant effects. Mediation analysis showed that job satisfaction did not mediate the relationship between workload and performance (p = 0.553) but mediated the effect of work facilities (p = 0.003) and communication (p = 0.023) on performance. Conclusions: The study concludes that work facilities and communication play a stronger role in enhancing employee satisfaction and performance than workload, with job satisfaction acting as an important mediator. Limitations: This study was limited to one agency with a relatively small sample size, potentially constraining the generalizability of the findings. Contribution: This study contributes to the public sector human resource management literature by demonstrating how job satisfaction mediates workplace factors and performance. Practically, the findings provide insights for policymakers to improve employee outcomes through better facilities and communication strategie.
EFFECT OF WORK ENVIRONMENT, WORK DISCIPLINE AND WORK SANCTIONS ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION IN PT. PERTAMINA IN BATAM CITY Handoko Gotama, William; Wibisono, Chablullah; Gita Indrawan, Mohamad; Khaddafi, Muammar
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 11 (2022): OCTOBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i11.70

Abstract

This study aims to determine the effect of work environment, work discipline and work sanctions on employee performance through job satisfaction at PT. Pertamina in Batam City. This study uses primary and secondary data obtained through respondents, where respondents will provide verbal responses and or written responses in response to the statements given. The data analysis method used is the questionnaire method, namely by providing a list of questions or questionnaires to the respondents. The results show that Work Discipline has a positive path coefficient value of 0.152 and a T-Statistics value of 1.695 <1.96 (not significant), Work Discipline has a positive path coefficient value of 0.198 and a T-Statistics value of 3.176> 1.96 (significant). , Job Satisfaction has a positive path coefficient value of 0.514 and a T-Statistics value of 5.062> 1.96 (significant), Work Environment has a positive path coefficient value of 0.139 and a T-Statistics value of 1.850 <1.96 (not significant), Work Environment has a positive path coefficient value of 0.197 and a T-Statistics value of 2.833> 1.96 (significant), Work Sanctions have a positive path coefficient value of 0.674 and a T-Statistics value of 8.257> 1.96 (significant), Work Sanctions have a path coefficient value positive value of 0.117 and the value of T-Statistics 0.934 <1.96 (not significant), Work Discipline (X2) -> Job Satisfaction (Y) -> Employee Performance (Z) is 0.078 (positive) with a probability value of 1.61 9 > 0.05 (not significant), Work Environment (X1) -> Job Satisfaction (Y) -> Employee Performance (Z) is 0.072 (positive) with a probability value of 1.756 > 0.05 (not significant), Sanctions Work (X3) -> Job Satisfaction (Y) -> Employee Performance (Z) is 0.347 (positive) with a probability value of 4.402 > 0.05 (not significant).
LEADERSHIP EFFECT, COMPENSATION AND MOTIVATION ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING VARIABLE AT PUBLIC WORKS OFFICE AND SPATIAL PLANNING OF KARIMUN DISTRICT Prayitno, Cahyo; Indrayani, Indrayani; Catrayasa, I Wayan; Gita Indrawan, Mohamad
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 12 (2022): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i12.72

Abstract

This study aims to determine the effect of leadership, compensation and motivation on employee performance with job satisfaction as an intervening variable. The population of this study were employees of the Public Works and Spatial Planning Office of Karimun Regency with a total sample of 80 respondents. Statistical data analysis using Structural Equation Modeling (SEM) with Smart PLS software version 3.0. The research data were collected using a questionnaire/questionnaire instrument. The results in this study found that leadership directly had a positive and significant effect on job satisfaction with a p-value of 0.022 <0.05, direct compensation had a positive and insignificant effect on job satisfaction with a p-value of 0.334> 0.05,
EFFECT OF WORK ENVIRONMENT, WORK MOTIVATION AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS INTERVENING VARIABLE AT PT. NUSA MIGHTY GREAT KARIMUN REGENCY Hizam, Nurul; Indrayani, Indrayani; Catrayasa, I Wayan; Gita Indrawan, Mohamad
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 12 (2022): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i12.73

Abstract

This research was conducted to see the influence, environment, motivation and discipline on employee performance through job satisfaction. The research method used is descriptive quantitative which provides an explanation of the description of the research variables. Sampling using convenience sampling technique with a total sample of 90 employees of PT. Mighty Magnificent Shades. The data collection technique used an instrument in the form of a questionnaire for analysis. The instrument was calibrated using item validity and reliability coefficients. Validity was tested using SEM-PLS analysis with the help of SmartPLS software. From the results of the study, it is known that there is an environmental influence on job satisfaction. There is an influence of motivation on job satisfaction. There is no effect of discipline on job satisfaction. There is an environmental influence on performance. There is no influence of motivation on performance. There is an influence of discipline on performance. There is an effect of job satisfaction on performance.
THE INFLUENCE OF ORGANIZATIONAL CULTURE, ORGANIZATIONAL COMMITMENT AND EMPLOYEE COMPETENCY ON JOB SATISFACTION THROUGH ORGANIZATIONAL BEHAVIOR AS INTERVENING VARIABLES IN PUBLIC WORKS AND SPACE ARRANGEMENTS IN THE KARIMUN DISTRICT COVID-19 ERA Muliana, Heppy; Wibosono, Chablullah; Catrayasa, I Wayan; Gita Indrawan, Mohamad
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 12 (2022): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i12.74

Abstract

This research was conducted to determine the effect of organizational culture, organizational commitment and employee competence on job satisfaction through organizational behavior. The research method used is descriptive quantitative which provides an explanation of the description of organizational culture, organizational commitment and employee competence to work through organizational behavior. Sampling used proportionate random sampling technique with a sample of 80 respondents at the Public Works and Spatial Planning Office of Karimun Regency. The data collection technique used an instrument in the form of a questionnaire for analysis. The instrument was calibrated using item validity and reliability coefficients. Validity was tested using SEM-PLS analysis with the help of SmartPLS software.
THE EFFECT OF DISTRIBUTIVE JUSTICE, INTERACTIONAL JUSTICE, AND LEADERSHIP STYLE ON INNOVATIVE WORK BEHAVIOR WITH INTERVENING JOB SATISFACTION VARIABLES AT PT MEDIANUSA PERMANA, BATAM CITY Erick Santana; Bambang Satriawan; Mohamad Gita Indrawan; Muammar Khaddafi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 1 (2022): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i1.120

Abstract

The purpose of this study was to determine and analyze the effect of Distributive Justice, Interactional Justice, and Leadership Style on Innovative Work Behavior with intervening variable Job satisfaction at PT Medianusa Permana Batam City. The method used is a questionnaire and distributed to 100 respondents. Analysis of statistical data using SEM PLS (Structural Equation Modeling Partial Least Square) and using path analysis to examine the pattern of the relationship between the influence of the dependent variable on the independent, both direct and indirect effects with SMART PLS 3.0 software. The results in the study indicate that Distributive Justice has a positive and significant effect on job satisfaction with a p-value of 0.000 <0.05, Interactional Justice has a positive and significant effect on job satisfaction with a p-value of 0. 003 < 0.05. Leadership Style has a positive and significant effect on job satisfaction with a p-value of 0.040 <0.05. Job satisfaction has a positive and significant effect on Innovative Work Behavior with a p-value of 0.008 <0.05. Distributive Justice has a positive and significant effect on Innovative Work Behavior with a p-value of 0.005 <0.05. Interactional Justice has a positive and significant effect on Innovative Work Behavior with a p-value of 0.008 <0.05. Leadership Style has a positive and significant effect on Innovative Work Behavior with a p-value of 0.032 <0.05. Job Satisfaction mediates the effect of Distributive Justice and Innovative Work Behavior with a p-value of 0.005 <0.05. Job Satisfaction mediates mediates the effect of Interactional Justice and Innovative Work Behavior with a p-value of 0. 019 < 0.05. Job Satisfaction mediates the effect of Leadership Style and Innovative Work Behavior. with a p-value of 0.008 < 0.05.
THE INFLUENCE OF LEADERSHIP STYLE, WORK ENVIRONMENT AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE WITH WORK MOTIVATION AS AN INTERVENING VARIABLE AT THE SECRETARIAT OF DPRD RIAU ISLANDS PROVINCE Aribowo, Kuncoro; Satriawan, Bambang; Gita Indrawan, Mohamad; Kusuma, Andhi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 6 (2022): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i6.476

Abstract

The purpose of this study was to determine and analyze the effect of leadership style, work environment, work discipline on employee performance with work motivation as an intervening variable. The method used in this study is object observation, data collection using a questionnaire and distributed to 74 respondents. Statistical data analysis used SEM-PLS (Structural Equation Modeling-Partial Least Square) and used paths to examine patterns of relationships that reveal the influence of variables on other variables, both direct and indirect effects assisted by Smart PLS Ver 3.0 software. The results of the research in this study show that leadership style has a direct positive and significant effect on employee performance with a p-value of 0.024 <0.05,
DETERMINATION OF WORK CULTURE, WORKLOAD, AND WORK ETHOS WITH JOB SATISFACTION AS AN INTERVENING VARIABLE ON WORK EFFECTIVENESS AT THE REGIONAL SECRETARIAT OF PROVINCE KEPULAUAN RIAU Franto Tonggi Tampubolon; Chablullah Wibisono; Mohamad Gita Indrawan; Muammar Khaddafi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 1 (2023): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i1.624

Abstract

The purpose of this study was to determine and analyze the effect of work culture, workload, and work ethic on work effectiveness and job satisfaction as an intervening variable. The method used in this study is a causal model survey method, data collection using a questionnaire and distributed to 217 respondents. Statistical data analysis using SEM-PLS (Structural Equation Modeling - Partial Least Square) and using path analysis to test the pattern of relationships that reveal the influence of variables on other variables, both direct and indirect effects with the help of Smart PLS Ver.3.0 software. Results in the study this shows that work culture has a direct positive and insignificant effect on job satisfaction with a P-value of 0.425 > 0.05.
Co-Authors - Afrizal Achmad, Andi Afriyani, Nur Ainnur Sofea Binti Alias Ali Sarpudin Andhi Kusuma Angelina Eleonora Rumengan Anggia Dasa Putri Anjani, Arum Dwi Anwar Sadat Harahap Ardiyansyah Aribowo, Kuncoro Asmara Dewi BAMBANG SATRIAWAN Bambang Satriawan Catrayasa, I Wayan Chablullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dian Lestari Siregar Dian Lestari Siregar Dian Lestari Siregar Dian Lestari Siregar, Dian Lestari Divani Salsa Billa Dix Wendy Saragih Eka Maria Susanti Endang Irmarita, Yani Erick Santana Evan Rosiska Fachrudin Fachrudin Fathoni, M Ilham Franto Tonggi Tampubolon Handoko Gotama, William Herbert Manurung Herlina Suciati Herlina, Fetty Hilman Fikri Hizam, Nurul Indra Indra Indrayani Indrayani Indrayani Indrayani Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Inggerit Paradila Putri Isma Ishak Isramilda, Isramilda Jontro Simanjuntak Jontro Simanjuntak, Jontro Khiswandi, Muhammad Yuri Lidya Syafitri Lisah, Lisah M Ilham Fathoni Maisarah Bt Mohamad Malahayati Rusli Bintang Mardalena Mardalena Muammar Khaddafi Muammar Khaddafi Muliana, Heppy Mutiara Asy Syiffa, Adinda Naufal, Muhammad Ade Ngaliman, Ngaliman Nur Hafifa Panusunan, Panusunan Prayitno, Cahyo Putri, M.Kom, Anggia Dasa Rahma Raja Hafiz Hermawan Ramli Ramli Ray mond Raymond Raymond Raymond Raymond Raymond Raymond Raymond Rio rahmat Yusran Rosiska, Evan Rumengan, Angelina E. Rumengan, Angelina Eleonora Safitri, Dian Prima Sari, Pri Handani Bayu Satriawan, Bambang Sholeh , Chaereyranba Silvia Vitri SITUMORANG, Rostiar Br Sri Yanti Sri Yanti Sukma Sahreny Susanto, Eko Agus Tiska Aisyah Wartono Wartono Wibisono, Cablullah Wibisono, Chabulullah Wibosono, Chablullah Yoana Badra Yuanita FD Sidabutar