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All Journal Jurnal Manajemen Indonesia Jurnal Ilmiah Universitas Batanghari Jambi JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Akrab Juara : Jurnal Ilmu-ilmu Sosial Bahtera Inovasi GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Puan Indonesia Business and Entrepreneurial Review Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Postgraduate Management Journal JURSIMA Jurnal Sistem Informasi dan Manajemen Jurnal Pendekar Nusantara Advances in Human Resource Management Research Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies Global Academy of Business Studies Review of Multidisciplinary Academic and Practice Studies

Indrawan, Mohamad Gita

Batam University, Indonesia

Author-ID : 1003108

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences Other

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THE INFLUENCE OF WORK MOTIVATION, WORK ENVIRONMENT, AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH ORGANIZATIONAL COMMITMENT AS AN INTERVENING VARIABLE IN EMPLOYEES IN THE REPRESENTATIVE OFFICE OF BANK INDONESIA, RIAU ISLANDS PROVIN Herbert Manurung; Chablullah Wibisono; Bambang Satriawan; Ngaliman; Mohamad Gita Indrawan; Muammar Khaddafi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 6 (2023): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i6.1261

The purpose of this study was to analyze the effect of work motivation, work environment and job satisfaction on Organizational Citizenship Behavior (OCB) with organizational commitment as an intervening variable. The research respondents were employees at the Bank Indonesia Branch Office of Riau Island Province. Data collection is done by questionnaire. Data analysis using simultaneous multiple regression techniques with two regression equations with SPSS data processor version 20. The results of the analysis show that the variables of work motivation, work environment and job satisfaction have a positive and significant effect on organizational commitment and organizational commitment has a positive and significant effect on OCB. Work motivation, work environment and job satisfaction influence OCB through organizational commitment. The research results on the influence of work motivation on organizational commitment are significant. The influence of Organizational Commitment on the Organizational Citizenship Behavior (OCB) variable is significant. The influence of the Work Environment on Organizational Commitment is significant. The influence of the Work Environment on Organizational Citizenship Behavior (OCB) is significant. The influence of Job Satisfaction on Organizational Commitment is significant.The influence of Job Satisfaction on the Organizational Citizenship Behavior (OCB) variable is significant. The influence of Organizational Commitment on Organizational Citizenship Behavior (OCB) is significant. Organizational Commitment can bridge the influence between Organizational Commitment and Organizational Citizenship Behavior (OCB). Organizational Commitment can bridge the influence of the Work Environment on Organizational Citizenship Behavior (OCB). Organizational Commitment can bridge the influence of Job Satisfaction on Organizational Citizenship Behavior (OCB).

DETERMINATION OF PARKING FACILITIES, PARKING RATES PARKING FACILITIES AND PARKING SUPERVISION TOWARDS SERVICE QUALITY THROUGH PARKING SERVICE USER SATISFACTION Yoana Badra; Chablullah Wibisono; Mohamad Gita Indrawan
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1939

Agency are performance indicators of the State Civil Apparatus of the Transportation Agency in providing services to the community by managing parking. The increasing number of residents and vehicles is a challenge for the Transportation Agency to improve performance through services to achieve satisfaction for parking service users. Data collection using questionnaires and distributed to 100 respondents. Statistical data analysis using SEM-PLS (Structural Equation Modeling Partial Least Square) and using path analysis to test the relationship pattern that reveals the influence of variables on other variables, both direct and indirect. The results of the study indicate that Parking Facilities directly determine positive and significant effects on service quality with P-Values of 0.003 <0.05. Parking Rates directly determine negative and significant effects on service quality with P-Values of 0.005 <0.05. Parking supervision determines positive and significant effects on service quality with P-Values of 0.001 <0.05. Parking service user satisfaction directly has a positive and significant effect on service quality with P-values of 0.008 <0.05. Parking facilities directly determine negatively and insignificantly on parking service user satisfaction with P-values of 0.572 > 0.05. Parking rates directly determine positively and significantly on service quality with P-values of 0.003 <0.05. Parking supervision directly has a positive and significant effect on service quality with P-values of 0.001 <0.05. Parking service user satisfaction mediates the determination of parking facilities on service quality with a p-value of 0.620 > 0.05. Parking service user satisfaction mediates the determination of parking rates on service quality with a p-value of 0.073 > 0.05. User satisfaction of parking services mediates the influence of parking supervision on service quality with a p-value of 0.018 < 0.05.

Pengaruh Kompetensi, Beban Kerja dan Motivasi terhadap Kinerja Pegawai melalui Insentif sebagai Variabel Intervening pada Pengelola Keuangan di Sekolah Dasar Negeri Tanjung Pinang Lisah, Lisah; Indrayani, Indrayani; Indrawan, Mohamad Gita
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4658

This research aims to determine the influence of competency, workload and motivation variables on employee performance through incentives for financial managers at SDN Tanjung Pinang. Data analysis using SEM-PLS (structural Equation Modeling-Partial Least Square). The results of this study found that competence has a positive but not significant effect on employee performance, workload has a negative and significant effect on employee performance, motivation has a positive and significant effect on employee performance, competence has a positive but not significant effect on wages, workload has a positive and significant effect on incentives, motivation has a positive and significant effect on incentives, incentives have a positive and significant effect on performance, competence has a positive and significant effect on performance with incentives as an intervening variable, workload has a positive and significant effect on performance with incentives as an intervening variable, motivation has a positive and significant effect on performance with incentives as an intervening variable.

DETERMINATION OF COMPENSATION, COMPETENCY AND EDUCATION WITH JOB SATISFACTION AS A VARIABLE OF MEDIATOR ON THE PERFORMANCE OF PERSONNEL MANAGEMENT AGENCY FINANCIAL AND REGIONAL ASSETS KARIMUN DISTRICT Khiswandi, Muhammad Yuri; Indrawan, Mohamad Gita
Zona Manajerial: Program Studi Manajemen (S1) Vol 10 No 2 (2020): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

In this study, researchers used data respondents, such as gender, age and long working respondents to provide information on the characteristics of respondents. The questionnaire was spread over 46. The discussion in this chapter is the result of field studies to obtain data on the questionnaire responses that measure five key variables in the study, namely compensation, competence, education, job satisfaction and employee performance. Analysis of data with parametric and non parametrics statistics using SEM-PLS (structural Equation Modelling-Partial Least Square) on the research variables, instrument test, normality test, hypothesis test, as well as discussion of the hypothesis test results and path analysis Path. This research uses path analysis to test relationship patterns that reveal the influence of variables or a set of variables against other variables, both direct influences and indirect influences. Calculation of line coefficient in this study assisted with Smart PLS Ver 3.0. To find out the direct and indirect influences between variables then be seen from the calculation result of the line coefficient and to know the significance. The effect of the X3 variable against the X4 has a P-Values value of 0.021 < 0.05, so it can be stated that the influence between X3 against X4 is significant. The influence of X3 variables against Y has a P-Values value of 0.009 > 0.05, so it can be stated that the influence between X3 to Y is significant. The effect of X4 to Y variables has a P-Values value of 0.037 > 0.05, so it can be stated that the effect between X4 to Y is significant. The effect of the X1 variable against X4 has a P-Values value of 0.005 < 0.05, so it can be stated that the effect between X1 against X4 is significant. The effect of the X1 variable against Y has a P-Values value of 0.035 > 0.05, so it can be stated that the influence between X1 to Y is significant. The effect of a variable X2 against X4 has a P-Values value of 0.032 < 0.05, so it can be stated that the effect of X2 against X4 is significant. The effect of a variable X2 against Y has a P-Values value of 0.008 < 0.05, so it can be stated that the effect of the X2 against Y is significant.Â Â Â Â Â

The influence of service responsiveness, employee competence and the use of technology on the satisfaction of business actors through service quality at the Karimun Regency Investment and one-stop integrated service office Mardalena Mardalena; Fachrudin Fachrudin; Mohamad Gita Indrawan
Review of Multidisciplinary Academic and Practice Studies Vol 1 No 1 (2024): February
Publisher : LPPM STIE KRAKATAU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61401/rmaps.v1i1.125

Purpose: This study aims to analyze the influence of service responsiveness, employee competence, and use of technology on business actor satisfaction through service quality at the DPMPTSP Karimun Regency. In the current era of digitalization, improving the quality of public services is one of the priorities for meeting the expectations of business actors in interacting with government institutions. Research Methodology: This study uses a quantitative approach with a survey method of 162 business actors who use the services of the Karimun Regency Investment and One Stop Integrated Services Service. Data were collected using a questionnaire distributed through Google Forms. Results: The results of the analysis show that service responsiveness has a positive and insignificant effect on service quality with an effect of 11.9%. Employee competency and the use of technology have a positive effect on service quality, with an effect of 58.8% and 26.5%, respectively. Service responsiveness had a negative and insignificant effect on business actor satisfaction, with an effect of 09.8%. Employee competency and the use of technology on business actor satisfaction have a positive and significant effect on business actor satisfaction, with an influence of 34.2% and 18.3%, respectively. Service quality had a positive effect on business actor satisfaction, with an influence of 55.3%. Service Responsiveness has a positive and insignificant effect on Business Actor Satisfaction through Service Quality, with an influence of 06.6%. Employee Competency had a positive and significant effect on Business Actor Satisfaction through Service Quality, with an influence of 32.4%. The use of technology had a positive and significant effect on Business Actor Satisfaction through Service Quality, with an influence of 14.7%. Good service quality acts as a mediator in the relationship between service responsiveness, employee competence, and the use of technology, and business satisfaction. Thus, improving service quality is key to increasing the satisfaction of business actors in the DPMPTSP Karimun Regency. Recommendation: This research underlines the importance of increasing employee competency through continuous training and adopting the latest technology to create more responsive and efficient services.

THE EFFECT OF COMPETENCE, FACILITIES, AND INTERPERSONAL COMMUNICATION ON PATIENT SATISFACTION THROUGH QUALITY OF SERVICE AS INTERVENING VARIABLES IN NATUNA HOSPITAL Inggerit Paradila Putri; Muammar Khaddafi; Mohamad Gita Indrawan; Indrayani Indrayani
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 2 No. 3 (2022): October (October-December)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v2i3.444

The purpose of this study was to analyze patient satisfaction at the Natuna Hospital. This study uses the variables of competence, facilities and interpersonal communication on the effect of patient satisfaction through service quality. The population in this study were patients at the Natuna General Hospital. While the samples taken in this study were 121 people taken from the population. Data were collected using the questionnaire method, namely by providing a list of questions or questionnaires directly to the respondents. In this study, researchers used SEM-PLS ver.4 processing. In this study, it shows that competence (X1) directly has a positive and significant effect on service quality (Z) with a p-value of 0.023 <0.05, facilities (X2) directly have a positive and significant effect on service quality (Z) with a p-value of 0.000 < 0.05, interpersonal communication (X3) directly has a positive and significant effect on service quality (Z) with a p-value of 0.033 < 0.05 , service quality (Z) directly has a positive and significant effect on patient satisfaction (Y) with a p-value of 0.000 <0.05. In this study, it shows that competence (X1) directly has a positive and significant effect on patient satisfaction (Y) with a p-value of 0.003 < 0.05, facilities (X2) directly have a positive and significant effect on patient satisfaction (Y) with a p-value of 0.001 < 0.05, interpersonal communication (X3) directly has a positive and significant effect on patient satisfaction (Y) with a p-value of 0.000 <0.05, the competence variable (X1) mediates service quality (Z) on patient satisfaction (Y) with a p-value of 0.000 < 0.05, the facility variable (X2) mediates service quality (Z) on patient satisfaction (Y) with a p-value of 0.003 < 0.05, Interpersonal Communication (X3) mediates service quality (Z) on patient satisfaction (Y) with a p-value of 0.001 < 0.05. The R-square value for the Service Quality (Z) variable is 0.680 (68.0%), this value can be explained by factors including X1 (Competence), X2 (Facilities), X3 (Interpersonal Communication), while the remaining 32 ,0% is explained by other variables outside the model.

THE INFLUENCE OF LEADERSHIP STYLE, WORK ENVIRONMENT AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL CULTURE AS A VARIABLE INTERVENING IN THE MANPOWER AND TRANSMIGRATION OFFICE OF RIAU ISLANDS PROVINCE MANPOWER SUPERVISION UPT BATAM CITY Ali Sarpudin; Chablullah Wibisono; Muammar Khaddafi; Bambang Satriawan; Ngaliman; Muhammad Gita Indrawan
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 3 (2023): October (October-December)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i3.1251

This research aims to examine the following five variables Leadership style, work environment, work discipline, employee performance and organizational culture Data analysis with parametric and non-parametric statistics using SEM-PLS (Structural Equation Modeling-Partial Least Square) Data analysis with parametric and non-parametric statistics parametric research variables, calibration tests / pilot tests, validity and reliability, outer model and inner model analysis, as well as discussion of the results of hypothesis testing or path analysis. This research uses path analysis to test relationship patterns that reveal the influence of a variable or set of variables on other variables, both direct and indirect influences. The path coefficient calculation in this research was assisted by SmartPLS. From the test results it was found that Leadership Style has a significant positive influence on organizational culture, Work environment has a significant positive influence on organizational culture, Work discipline has a significant positive influence on organizational culture, Leadership Style has a significant positive influence on Employee Performance, Environment Work has a positive but not significant influence on Employee Performance, Work Discipline has a positive but not significant influence on Employee Performance, Organizational culture has a significant positive influence on Employee Performance, There is a significant influence between leadership style on Employee Performance and Organizational Culture as a variable intervening, There is a significant influence between the work environment on Employee Performance and Organizational Culture as an intervening variable. There is a significant influence between work discipline on Employee Performance and Organizational Culture as an intervening variable.

THE INFLUENCE OF WORK DISCIPLINE, ORGANIZATIONAL CLIMATE AND ORGANIZATIONAL CULTURE ON ORGANIZATIONAL COMMITMENT THROUGH JOB SATISFACTION AS AN INTERVENING VARIABLE IN THE BPJS EMPLOYMENT OFFICE, BATAM CITY Dix Wendy Saragih; Indrayani; Muammar Khaddafi; Chablullah Wibisono; Mohamad Gita Indrawan
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 3 (2023): October (October-December)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i3.1256

The purpose of this research is to determine and analyze the influence of work discipline, organizational climate and organizational culture on organizational commitment through job satisfaction at the Batam City BPJS Employment Office. This type of research uses an associative causality design. Data was collected using a questionnaire and distributed to 115 respondents. Statistical data analysis uses SEM-PLS (Structural Equation Modeling Partial Least Square) and uses path analysis to test relationship patterns that reveal the influence of variables on other variables, both direct and indirect. The research results show that Work Discipline directly has a positive and significant effect on Job Satisfaction with P-Values of 0.002 < 0.05. Work Discipline directly has a positive but not significant effect on organizational commitment with P-Values of 0.701 > 0.05. Organizational Climate directly has a positive and significant effect on Job Satisfaction with P-Values of 0.041 > 0.05. Organizational Climate directly has a positive and significant effect on Organizational Commitment with P-Values of 0.010 > 0.05. Organizational Culture directly has a positive and significant effect on Job Satisfaction with P-Values of 0.008 <0.05. Organizational Culture directly has a positive and significant effect on Organizational Commitment with P-Values of 0.006 > 0.05. Job Satisfaction directly has a positive and significant effect on Organizational Commitment with P-Values of 0.000 <0.05. Job Satisfaction mediates the influence of Work Discipline on Organizational Commitment with p-values of 0.411 > 0.05. Job Satisfaction mediates the influence of Organizational Climate on Organizational Commitment with P-values of 0.007 < 1.234. Job Satisfaction mediates the influence of Organizational Culture on Organizational Commitment with p-values of 0.004 < 0.05.

THE INFLUENCE OF WORK MOTIVATION, DISCIPLINE AND WORK CULTURE, ON PERFORMANCE THROUGH JOB SATISFACTION IN STATE MIDDLE SCHOOLS IN BATAM KOTA DISTRICT Silvia Vitri; Indrayani; Muammar Khaddafi; Chablullah Wibisono; Ngaliman; Muhammad Gita Indrawan
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 3 (2023): October (October-December)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i3.1257

The research aims to examine the influence of work motivation, discipline and work culture on performance through job satisfaction at state junior high schools in Batam City District. The method used in this research is the descriptive and explanatory survey method, because it will describe each variable and explain the relationship between the variables studied. To implement operational research methods, a research design is needed that is adapted to the conditions of the depth of the research to be carried out. In this research, variable measurements were carried out using an interval scale. The interval scale is related to the Likert Scale, namely qualitative questionnaire questions made quantitative with answers. The data sources used in this research are primary data and secondary data. The results of the research show that motivation has a positive and significant effect on job satisfaction, discipline has a positive and significant effect on job satisfaction, culture has a positive and significant effect on job satisfaction, motivation has a positive and significant effect on performance, discipline has a positive and significant effect on performance, culture has a positive effect and significantly on performance, job satisfaction has a positive and significant effect on performance, job satisfaction significantly mediates the relationship between motivation and employee performance, job satisfaction significantly mediates the relationship between discipline and employee performance, and job satisfaction significantly mediates the relationship between motivation and employee performance.

THE INFLUENCE OF GREEN MARKETING, SERVICE QUALITY AND BRAND IMAGE THROUGH PROMOTIONAL STRATEGIES AS INTERVENINNING VARIABLES ON PURCHASING DECISIONS IN STARBUCKS CONSUMERS COFFEE IN BATAM CITY Desi Asmanianti; Indrayani; Mohamad Gita Indrawan; Chablullah Wibisono; Bambang Satriawan; Ngaliman
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 3 (2023): October (October-December)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i3.1258

The aim of this research is to determine and analyze the influence of green marketing, service quality and brand image through promotional strategies as intervening variables on purchasing decisions for Starbucks Coffee consumers in Batam City. The method used was a questionnaire and distributed to 380 respondents. Statistical data analysis used SEM PLS. (Structural Equation Modeling Partial Least Square) and using path analysis to test the relationship pattern of the influence of the dependent variable on the independent, both direct influence and indirect influence with SMART PLS 3.0 software. The research results show. From the test results it was found that Green marketing has a significant positive influence on promotional strategies, service quality has a significant positive influence on promotional strategies, brand image has a significant positive influence on promotional strategies, promotional strategies as an intervening variable have a significant positive influence on purchasing decisions, green marketing has a positive and significant influence on purchasing decisions, Service quality has a positive and significant influence on purchasing decisions, Brand image has a significant positive influence on purchasing decisions, There is a significant influence between Green Marketing on purchasing decisions through promotional strategies as an intervening variable, There is a significant influence between service quality on purchasing decisions, through promotional strategies as an intervening variable, there is a significant influence between brand image on purchasing decisions.

Co-Authors - Afrizal Achmad, Andi Afriyani, Nur Ainnur Sofea Binti Alias Ali Sarpudin Andhi Kusuma Angelina Eleonora Rumengan Anggia Dasa Putri Anjani, Arum Dwi Anwar Sadat Harahap Ardiyansyah Aribowo, Kuncoro Asmara Dewi BAMBANG SATRIAWAN Bambang Satriawan Catrayasa, I Wayan Chablullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dian Lestari Siregar Dian Lestari Siregar Dian Lestari Siregar Dian Lestari Siregar, Dian Lestari Divani Salsa Billa Dix Wendy Saragih Eka Maria Susanti Endang Irmarita, Yani Erick Santana Evan Rosiska Fachrudin Fachrudin Fathoni, M Ilham Franto Tonggi Tampubolon Handoko Gotama, William Herbert Manurung Herlina Suciati Herlina, Fetty Hilman Fikri Hizam, Nurul Indra Indra Indrayani Indrayani Indrayani Indrayani Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Inggerit Paradila Putri Isma Ishak Isramilda, Isramilda Jontro Simanjuntak Jontro Simanjuntak, Jontro Khiswandi, Muhammad Yuri Lidya Syafitri Lisah, Lisah M Ilham Fathoni Maisarah Bt Mohamad Malahayati Rusli Bintang Mardalena Mardalena Muammar Khaddafi Muammar Khaddafi Muliana, Heppy Mutiara Asy Syiffa, Adinda Naufal, Muhammad Ade Ngaliman, Ngaliman Nur Hafifa Panusunan, Panusunan Prayitno, Cahyo Putri, M.Kom, Anggia Dasa Rahma Raja Hafiz Hermawan Ramli Ramli Ray mond Raymond Raymond Raymond Raymond Raymond Raymond Raymond Rio rahmat Yusran Rosiska, Evan Rumengan, Angelina E. Rumengan, Angelina Eleonora Safitri, Dian Prima Sari, Pri Handani Bayu Satriawan, Bambang Sholeh , Chaereyranba Silvia Vitri SITUMORANG, Rostiar Br Sri Yanti Sri Yanti Sukma Sahreny Susanto, Eko Agus Tiska Aisyah Wartono Wartono Wibisono, Cablullah Wibisono, Chabulullah Wibosono, Chablullah Yoana Badra Yuanita FD Sidabutar

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