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All Journal Jurnal Manajemen dan Organisasi Jurnal Manajemen Kesehatan Indonesia Syntax Literate: Jurnal Ilmiah Indonesia JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Journals of Ners Community International Journal of Nursing and Health Services (IJNHS) GEMA EKONOMI Journal of Multidisciplinary Academic Indonesian of Health Information Management Journal (INOHIM) Poltekita : Jurnal Ilmu Kesehatan Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal PREPOTIF : Jurnal Kesehatan Masyarakat Science Midwifery Journal of Nursing and Public Health (JNPH) Budapest International Research in Exact Sciences (BirEx Journal) Jurnal Health Sains Jurnal Ilmu Manajemen Terapan (JIMT) Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Journal of Economics and Business UBS Health Publica : Jurnal Kesehatan Masyarakat Salus Cultura: Jurnal Pembangunan Manusia dan Kebudayaan COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Comprehensive Science Tarumanagara Medical Journal QISTINA: Jurnal Multidisiplin Indonesia Jurnal Sosial dan Sains Journal of Hospital Management Innovative: Journal Of Social Science Research JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan Jurnal Medika Nusantara Jurnal Riset Ilmu Kesehatan Umum dan Farmasi Vitamedica: Jurnal Rumpun Kesehatan Umum Quantum Wellness : Jurnal Ilmu Kesehatan Vitamin: Jurnal Ilmu Kesehatan Umum International Journal of Economics and Management Sciences International Journal of Economics, Management and Accounting Green Inflation: International Journal of Management And Strategic Business Leadership International Journal of Health and Medicine Jurnal Praba: Jurnal Rumpun Kesehatan Umum Management Dynamics: International Journal of Management and Digital Sciences Global Management: International Journal of Management Science and Entrepreneurship Jurnal Cinta Nusantara
Kusumapradja, Rokiah
Universitas Esa Unggul
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THE INFLUENCE OF ORGANIZATIONAL CLIMATE, EFFECTIVE COMMUNICATION, AND COMPENSATION ON NURSE PERFORMANCE AT RS. SENTRAL MEDIKA KARAWANG Ferry Victor; Muhammad Fachruddin Arrozi; Rokiah Kusumapradja
Jurnal Cinta Nusantara (JCN) Vol. 2 No. 02 (2024): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v2i02.40

Abstract

Quality nursing care has a direct impact on hospital performance, one of which is influenced by the performance of nurses. Nurse performance is essentially the result of a nurse's work over a specific period based on predetermined and agreed-upon standards, targets, or criteria. This research uses a quantitative approach with a causal research design using Multiple Regression Analysis with the assistance of SPSS. The sample in this study consisted of 50 nursing staff working in all service units of RS Sentral Medika Karawang. The research instrument used a questionnaire and was measured using a Likert scale. Research Results: There is a significant influence of organizational climate, effective communication, and compensation on performance at RS Sentral Medika Karawang (f count > f table (216.013>2.794) and significance (p-value) 0.000<0.05). Implications and Suggestions: There is a need to create and improve the Good Hospital Good Governance system, interprofessional profession correlation or interprofessional collaboration system, and meritocracy system in compensation delivery to improve motivation and employee performance, thereby enhancing the quality and efficiency of RS Sentral Medika Karawang activities. Keywords: Organization Climate, Effective Communication, Compensation, Performance, Nurse
Kondisi Fasilitas Sebagai Faktor Paling Dominan Terhadap Niat Menggunakan Rekam Medis Elektronik Serta Ketidaksignifikanan Peran Sikap Sebagai Mediator Harapan Kinerja di RSPPN Soedirman Kemhan Utianty, Premia; Hutapea, Fresley; Kusumapradja, Rokiah
QISTINA: Jurnal Multidisiplin Indonesia Vol 4, No 2 (2025): December 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v4i2.7281

Abstract

Penerapan Rekam Medis Elektronik (RME) di RSPPN Soedirman Kemhan yang dimulai pada akhir tahun 2023 masih menghadapi berbagai kendala sehingga belum berjalan optimal. Penelitian terkait faktor-faktor yang memengaruhi niat penggunaan RME, khususnya dengan melibatkan sikap sebagai variabel intervening, juga belum pernah dilakukan sebelumnya. Penelitian ini bertujuan menganalisis pengaruh harapan kinerja, harapan usaha, pengaruh sosial, dan kondisi fasilitas terhadap niat menggunakan RME dengan sikap sebagai variabel mediasi pada perawat di Instalasi Rawat Jalan RSPPN Soedirman Kemhan. Penelitian menggunakan desain kuantitatif dengan pendekatan survei. Sampel berjumlah 61 perawat yang telah bekerja minimal satu tahun. Analisis data dilakukan menggunakan metode Structural Equation Modeling–Partial Least Square (SEM-PLS). Hasil penelitian menunjukkan bahwa keempat variabel independen, yaitu harapan kinerja, harapan usaha, pengaruh sosial, dan kondisi fasilitas, terbukti berpengaruh signifikan terhadap niat menggunakan RME melalui sikap sebagai variabel intervening. Hal ini mengindikasikan bahwa niat tenaga kesehatan untuk menggunakan RME tidak hanya dipengaruhi manfaat, kemudahan, dukungan sosial, dan infrastruktur yang tersedia, tetapi juga ditentukan oleh sikap positif mereka terhadap sistem. Oleh karena itu, manajemen rumah sakit perlu memperkuat aspek teknis, sosial, dan psikologis agar sikap tenaga kesehatan semakin mendukung implementasi RME secara berkelanjutan.
Determinants of Experiential Marketing on the Intention to Use Outpatient Services in Class C Hospital Lucki Lucki; MF. Arrozi Adhikara; Rokiah Kusumapradja
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 4 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i4.486

Abstract

Introduction: Experiential marketing has become a growing trend in promotional activities by emphasizing personalization and active customer involvement. Preliminary observations indicate a decline in outpatient visits among patients with general insurance and non-JKN coverage in 2023, which may be influenced by a decrease in their intention to use outpatient services. This condition highlights the need for hospitals to implement experiential marketing strategies to enhance patient interest and experience. Objective: This study aims to empirically examine the influence of patient experience and service perception on the intention to use outpatient services, with Strategic Experiential Modules (SEMs) as an intervening variable. Methods: This quantitative research employs a causal design involving outpatient service users as the population. A non-probability sampling technique was used, yielding 249 respondents. Data were collected using a questionnaire and analyzed using Structural Equation Modeling (SEM) with AMOS software. Results: The findings reveal that patient experience and service perception simultaneously have a significant positive influence on the intention to use outpatient services through SEMs. Service perception directly shows a significant positive effect on both SEMs and intention to use outpatient services, while SEMs also significantly enhance usage intention. Service perception emerges as the dominant variable in increasing SEMs and usage intention, whereas patient experience has the weakest effect. Conclusion: Patient experience and service perception collectively influence the intention to use outpatient services with SEMs as an intervening variable. Strengthening Customer Relationship Management is essential by improving human resources and optimizing service asset.
Professional Roles, Challenges, and Adaptive Resilience of Neurosurgical Teams in Delivering Service Excellence Within Resource-Limited Hospital Settings Sirait, Anton MJ; Pamungkas, Rian Adi; Kusumapradja, Rokiah
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 6 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i6.905

Abstract

Introduction: Neurosurgical services in Class B hospitals present a high level of complexity due to limitations in technology, facilities, and human resources. This study aims to explore the subjective experiences of neurosurgical medical teams, comprising neurosurgeons, nurses, anesthetists, medical equipment technicians, and operating room managers, in interpreting their roles, confronting challenges, and developing adaptive strategies to support excellent healthcare services at a Class B hospital. Methods: Employing a qualitative phenomenological approach, data were collected through in-depth interviews and analyzed thematically following Colaizzi’s method. Results: The findings indicate that service excellence in neurosurgical care within a resource-limited hospital is maintained through the dynamic interaction between professional meaning-making, persistent multidimensional challenges, and adaptive resilience strategies. While individual and team-level adaptations effectively sustain daily performance, limited systemic support poses challenges to long-term sustainability. Conclusion: Overall, the study highlights that the success of excellent neurosurgical services in Class B hospitals depends more on personal resilience and team cohesion than on systemic support alone. Recommendation: It recommends systemic improvements in management, human resource policies, integrated communication systems, and sustainable psychosocial support to ensure the continuity of high-quality services amid structural limitations
The Influence of Job Stress, Organizational Culture, and Organizational Communication on Turnover Intention in X Hospital Cindy Clarista Saputan, Hasyim, Rokiah Kusumapradja
Jurnal Cinta Nusantara (JCN) Vol. 1 No. 2 (2023): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v1i2.7

Abstract

The high rate of Turnover is a negative thing and is detrimental to the Hospital. This problem can have an impact on material losses, effectiveness and human resources. The purpose of this study was to analyze the effect of job stress, organizational culture and organizational communication on turnover intention at RS X. This research method is a quantitative research to look at the factors that are related to the desire of employees to stop working with a survey research design. The analysis technique used is Multiple Linear Regression. The sample population of this study were all nurses in X Hospital in total of 157 respondents. The sampling technique uses a saturated sample. Measurements in this study used questionnaires that were distributed to 157 respondents and questionnaires that returned a total of 157 sets of questionnaires. The results of the study show that job stress, organizational culture and organizational communication have an influence on turnover intention in RS X. Job stress has no effect on turnover intention. Organizational culture influences turnover intention, and organizational communication influences turnover intention. The implications of research for management so that employee turnover intention is reduced by re-evaluating workload calculations, creating a remuneration system and improving work shift regulations to reduce job stress, besides that management is expected to provide clear information directions on every detail of work and provide prizes to employees who excel to increase.
Simultaneous Relationship Between Competence and Burn Out to Patient Safety Culture With System Thinking as Intervening Variabel Septianto Halim, Intan Silviana Mustikawati, Rokiah Kusumapradja.
Jurnal Cinta Nusantara (JCN) Vol. 1 No. 2 (2023): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v1i2.15

Abstract

Patient safety is currently a global concern in health services. The provision of high-quality essential health services depends on patient safety. The goal of patient safety is to establish a culture of safety in the hospital, increase the level of accountability the hospital has to patients and the public, reduce the number of incidents that occur in the hospital, and implement prevention programs to stop incidents from happening again. This study aims to determine the factors related to the application of patient safety culture, especially in the influence of competence, burn out on patient safety culture with system thinking as an intervening variable at Karya Medika I Hospital located in West Java. This research was conducted at Karya Medika I Hospital, with research time from October 2022 to March 2023, involving 87 functional nurses from treatment rooms to polyclinics, with data collection methods in the form of questionnaires about patient safety culture, competence, burn out and system thinking and using SPSS as statistical tools in processing the research data. For the result data; The Pearson test results obtained p value of 0.005 where the value is significant if the p value <0.05 this means that there is a relationship between competence and patient safety culture. In this study, it was found that the relationship between Competence and Burn Out variables had an effect on Patient Safety Culture through the intervening system thinking variable and this research was also in accordance with previous studies. It can be seen in this study that there is a correlation between effective communication between medical personnel, the level of work fatigue and communication within the unit when there is a problem regarding patient safety culture through identifying patterns of thinking systems from nurses.
EFFECT OF WORKLOAD, COMPENSATION, AND CLAN ORGANIZATION CULTURE ON NURSE TURNOVER INTENTION ANALYSIS AT SENTRA MEDIKA SANGGAU HOSPITAL Windy Ratu Dewi; Erry Yudhya Mulyani; Rokiah Kusumapradja
Jurnal Cinta Nusantara (JCN) Vol. 1 No. 2 (2023): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v1i2.20

Abstract

Increased turnover of employees, particularly nursing staff, in healthcare institutions, especially hospitals, can reduce service quality and even result in losses. The best single predictor of employee turnover behavior is turnover intention. Employee turnover can be avoided by lowering the turnover intention. This study intends to investigate the effect of workload, compensation, and clan organization culture on turnover intentions. The study employed a quantitative approach as well as a questionnaire-based survey method. The population consists of the entire nursing staff at the Sentra Medika Sanggau Hospital. Total sampling is used in this study, with a total sample of 47 respondents. Multiple linear regression analysis is used in data analysis methods. The workload, compensation, and clan organization culture both simultaneously or partially have significant effects on the turnover intention of the nurses at Sentra Medika Sanggau Hospital. Implications for managers: migration of manual medical records to electronic medical records, enhancement of compensation, and enhancement of clan organization culture implementation
ANALYSIS OF THE INFLUENCE OF ATTITUDES AND LEADERSHIP TRANSFORMATION ON LOYALTI AND EMPLOYEE PERFORMANCE WITH WORK MOTIVATION AS AN INTERVENING VARIABLE AT RSUP DR. SITANALA IN THE TIME OF A PANDEMIC Channesya Meilinsye Sampetoding; Rian Adi Pamungkas; Rokiah Kusumapradja
Jurnal Cinta Nusantara (JCN) Vol. 1 No. 2 (2023): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v1i2.23

Abstract

Transformational leadership is characterized as a leader who focuses on achieving changes in the values, beliefs, attitudes, behavior, emotions, and needs of subordinates towards better changes in the future. This transformational leadership creates a positive attitude of employees and increases the motivation of employees. The existence of positive work motivation can improve employee performance which in turn affects employee loyalty. The purpose of this study was to analyze the effect of attitude and transformational leadership on employee loyalty and performance with work motivation as an intervening variable at RSUP dr. Sitanala in the Time of a Pandemic. This research is an explanatory research with a quantitative approach in the form of using causality hypotheses with a sample of 136. In this study, it was found that transformational attitudes and leadership have a positive effect on performance and loyalty through work motivation. Based on the analysis, the conclusions that can be put forward in this study are as follows: attitude and transformational leadership have a significant positive effect on employee loyalty and performance through work motivation. The implications of this research theoretically will prove the influence of research variables and managerially will further improve the leadership style and attitudes of employees in the hospital.
THE INFLUENCE OF PATIENT EXPERIENCE, ACCESSIBILITY, BRAND IMAGE ON THE INTEREST OF REPEAT VISITS OF MERIAL TOWER INPATIENTS AT PELNI HOSPITAL Ruth Novia Elnasanti; Rian Adi Pamungkas; Intan Silviana Mustikawati; Rokiah Kusumapradja
Jurnal Cinta Nusantara (JCN) Vol. 3 No. 2 (2025): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v3i2.93

Abstract

Revisit intention can be interpreted as the patient's attitude in deciding whether the hospital will be chosen again for health activities. Many variables influence revisit intention, but in this study the variables are limited to patient experience, accessibility, and brand image. The purpose of this study was to analyze partially and simultaneously the influence of patient experience, accessibility, and brand image on the revisit intention of inpatients at Merial Tower, Pelni Hospital. This study was conducted using a quantitative analysis method on a population of 125 Merial Tower inpatients at Pelni Hospital. From this population, a purposive sampling technique was used to determine the number of samples to be studied, which was 95 samples. Questionnaires were distributed to all samples, and the results were analyzed using SPSS 24. Based on the test results, it was found that patient experience, accessibility, and brand image had a significant simultaneous effect on the revisit intention of Merial Tower inpatients at Pelni Hospital. Partially, patient experience, accessibility, and brand image were each found to have a positive effect on the revisit intention of Merial Tower inpatients at Pelni Hospital. Keywords: Patient Experience, Accessibility, Brand Image, Revisit Interest
THE ROLE OF CLINICAL LEADERSHIP AND WORK ENGAGEMENT IN IMPROVING PATIENT SAFETY CULTURE: INTERPROFESSIONAL COLLABORATION MEDIATOR AT EMHAKA HOSPITAL Meilyana Maria Isabela Kwary; Rokiah Kusumapradja; Erry Yudhya Mulyani
Jurnal Cinta Nusantara (JCN) Vol. 3 No. 2 (2025): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v3i2.100

Abstract

This study is motivated by the importance of building an effective patient safety culture in the hospital environment, which can be influenced by factors such as clinical leadership and work engagement. This study aims to analyze the effect of Clinical Leadership and Work Engagement on patient safety culture mediated by Interprofessional Collaboration of nurses at Emhaka Hospital. The research design used was quantitative with a cross-sectional approach. The study sample consisted of 118 nurses selected using purposive sampling techniques and calculated using saturated side. Data were collected through a 4-point Likert scale questionnaire, which included the variables of Clinical Leadership, Work Engagement, Interprofessional Collaboration, and Patient Safety Culture. Data analysis was performed using SEMP-PLS (Structural Equation Modeling Partial Least Squares) software. The results showed that Clinical Leadership and Work Engagement had a significant effect on Patient Safety Culture, both directly and through the mediation of Interprofessional Collaboration. These findings emphasize the importance of improving clinical leadership and nurse involvement in improving interprofessional collaboration, which in turn can strengthen patient safety culture at Emhaka Hospital. This study contributes to the development of hospital policies that focus on improving patient safety through effective leadership and increasing nurse work engagement. Keywords: Clinical Leadership, Work Engagement, Patient Safety Culture, Interprofessional Collaboration
Co-Authors A. Stefanus Andi Pranata Abdul Kadir Agusdini Banun Saptaningsih Ahmad Fauzi Aini Nadhifah Alice Cynthia Dewi Al’adli, Aqdam Fauqo Amalia, Siti Nur Anang Suryana Andri J. Girsang Andry Andry ANDRY, ANDRY Aprianes Wijaya Arrozi Arrozi Arrozi, Muhammad Fachrudin Artha Manurung, Derty Ully Assyifa Azizah Fernendes Athika Rodhya Boby Krismanto Pello Cahyana, Misan Cahyarini, Cahyarini Candra Saputra Chandra Megah Channesya Meilinsye Sampetoding CSP Wekadigunawan Daniel Novian Dharma Setia Budi Deasy Nurindah Sari Defi Cynthia Dewi Denny Khusen Desy Trisnawati Dewi Kuraesin Dewi Oktaviani, Dewi Dharmawan, Hery Dian Gema Rizkia Dian Gema Rizkia Duta Liana Dwi Purnomo Dwi Yanti Elok Palupi Dwinijanti, Lenny Edward Marpaung, Yohan Elvina. R. M Endang Ruswanti Entin Kartikasari Erry Yudhya Mulyani Fanya Fanya Febrian Tan Jaya Febriansyah Febriansyah Feri Dian Sanubari Ferry Victor Firmansye Ika Panggulu Fransisca Fransisca Fresley Hutapea Frizky Ramadhan Girsang, Andri J. Gracesia kwannandar H. Abdul Kadir Harahap, Sabasdin Hasyim Hasyim Ahmad Hasyim Hasyim Hasyim Hasyim hasyim, hasyim Henry Andrean Herlina Herlina Herwanto Herwanto Hilmy, M. Reza Hilmy, Mohammad Reza Hutapea, Fresley Idrus Jus'at Idrus Jus'at Idrus Jus’at Indawati, Laela Indriaty, Julia Intan Silviana Intan Silviana Mustikawati Irdan Irma Kartiani Irma Suryani Irwan Kusnanda Jack Steven Saripantung Jenmi Silaen Johanes Johanes, Johanes Jus'at, Idrus Jusad, Idrus Jusat, Idrus JUS’AT, IDRUS Kartika Lilisantosa Karyanah, Yayah Kemala Rita Ketut Yuliani Wijaya Kharisma Berlian Sjukri Kurniasih Kurniasih Kurniasih Kurniasih Laelani, Sofi Nur Eka April Laurensia Brigitta Astinawati Lenny Dwinijanti Lia Winarti Lily Widjaya Lucki Lucki M Reza Hilm M. Reza Hilmy M. Tryanza Maulana Marcia Marcia, Marcia Meilyana Maria Isabela Kwary Melissa Melissa MF. Arrozi Adhikara Mintarsi Mintarsi Mintarsi, Mintarsi Misan Cahyana Mohamad Reza Hilmy Mohammad Munir Muhammad Arrozi Muhammad Fachruddin Arrozi Mulyanah Mulyanah Mulyanah, Mulyanah Mulyati Mulyati Mulyati Mulyati Munawar Munawar Mus Aida Mustikawati, Intan Silviana Namira Azzahra Natsir Nugroho Nofierni, Nofierni Noorsidi Aizuddin Bin Mat Noor Nora Aminayanti Nova Tri Handriyanto Nuraeni, Neli NURBANI, LISA Nursiah Nursiah Nusrat, Mavika Tarika Oscar, Rinaldi Paramina, Quintina Pathiussina, Rimba Trishuta Purba, Elida Junita Putri Sari Sumarty Meliala R. M, Elvina. Rachmad Tyas Dwinata Rasipin Rasipin Rian Adi Pamungkas Rina Anindita Rina Mutiara Rina Mutiara Rizkaully Permatasari Fitrianingsih Rizkia, Dian Gema Roro Kusnabilla Erfa Rosa, Hanifah Salma Roveny Roveny Rudyanto Rudyanto Ruga, Forestriano Bayu Putra Ruth Novia Elnasanti Sabasdin Harahap Samerdanta Pusaka Samerdanta Pusaka Sandra dewi sandra dewi Sandra Dewi Sekar Asmara Jayaning Diah Setiawan, Eka Shella Vina Putri Silviana Mustikawati, Intan Sirait, Anton MJ Siswanto Sofia Tresia Sri kurnia wati Suriviana Suriviana Susanti Sugianto Susilawati Susilawati Tantri Yanuar Rahmat Syah Titta Gusni Salim Tjipto Rini Tobias Reinaldo Toti Tresia, Sofia Ulfa, Zuriyati Utianty, Premia Veimina Surya Venera, Gaby Victor Livinus Vitasya Nusantari Vivi Silvia Wahidi, Kemala Rita Wahyudyasa, Putu Tara Judica Wahyuni Dian Wahyuni Dian Purwati Wahyuni Dian Purwati Wardani, Isma Prasetya Wekadigunawan Wekadigunawan Wekadigunawan Widjaja, Lily Wijaya, Aprianes Windy Ratu Dewi YANTI, APRILIA RINA Yanuar Ramadhan Yuni Asmi Zuriyati Ulfa