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All Journal Jurnal Manajemen dan Organisasi Jurnal Manajemen Kesehatan Indonesia Syntax Literate: Jurnal Ilmiah Indonesia JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Journals of Ners Community International Journal of Nursing and Health Services (IJNHS) GEMA EKONOMI Journal of Multidisciplinary Academic Indonesian of Health Information Management Journal (INOHIM) Poltekita : Jurnal Ilmu Kesehatan Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal PREPOTIF : Jurnal Kesehatan Masyarakat Science Midwifery Journal of Nursing and Public Health (JNPH) Budapest International Research in Exact Sciences (BirEx Journal) Jurnal Health Sains Jurnal Ilmu Manajemen Terapan (JIMT) Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Journal of Economics and Business UBS Health Publica : Jurnal Kesehatan Masyarakat Salus Cultura: Jurnal Pembangunan Manusia dan Kebudayaan COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal of Comprehensive Science Tarumanagara Medical Journal QISTINA: Jurnal Multidisiplin Indonesia Jurnal Sosial dan Sains Journal of Hospital Management Innovative: Journal Of Social Science Research JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan Jurnal Medika Nusantara Jurnal Riset Ilmu Kesehatan Umum dan Farmasi Vitamedica: Jurnal Rumpun Kesehatan Umum Quantum Wellness : Jurnal Ilmu Kesehatan Vitamin: Jurnal Ilmu Kesehatan Umum International Journal of Economics and Management Sciences International Journal of Economics, Management and Accounting Green Inflation: International Journal of Management And Strategic Business Leadership International Journal of Health and Medicine Jurnal Praba: Jurnal Rumpun Kesehatan Umum Management Dynamics: International Journal of Management and Digital Sciences Global Management: International Journal of Management Science and Entrepreneurship Jurnal Cinta Nusantara
Kusumapradja, Rokiah
Universitas Esa Unggul
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DETERMINANT ANALYSIS OF JOB SATISFACTION ON HOSPITAL’S EMPLOYEE PERFORMANCE Harahap, Sabasdin; Andry, Andry; Kusumapradja, Rokiah
Journals of Ners Community Vol 13 No 2 (2022): Journals of Ners Community
Publisher : Fakultas Ilmu Kesehatan Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/jnerscommunity.v13i2.1798

Abstract

Productivity and hospital quality service depend on the hospital's ability to manage its human resources. Job satisfaction reflects the feeling of the worker shown in their attitude towards work and their working environment. Dissatisfied employees tend to have poor performance and affected hospital performance, such as decreasing Bed Occupancy Rate (BOR) or increasing turnover employee numbers. The purpose of this study is to identify the determinant factors of job satisfaction towards employee’s performance. This Cross-sectional study was done at RS MB, Tulang Bawang, Lampung in December 2019-February 2020 with a total sampling method. Data collection using questionnaires regarding determinant factors of job satisfaction towards employee’s performance. The factors analyzed were co-workers, relationship with superiors, work itself, salaries, career patterns. Data analysis using multiple linear regressions. The result was that job satisfaction influenced employee performance. Factors determinant of job satisfaction towards employee performance was work it-self.
Pengaruh Persepsi Manajemen Perubahan Terhadap Kinerja Dokter Dengan Gaya Kepemimpinan Transformasional Dan Resistensi Sebagai Variabel Intervening R. M, Elvina.; Arrozi Adhikara, M.F; Kusumapradja, Rokiah
Journals of Ners Community Vol 14 No 2 (2023): Journals of Ners Community
Publisher : Fakultas Ilmu Kesehatan Universitas Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55129/jnerscommunity.v13i2.2877

Abstract

Kinerja dokter tidak dapat dinilai secara umum karena menyangkut outcome klinis pasien terhadap pelayanan yang diberikan. Manajemen perubahan merupakan strategi yang digunakan untuk mempertahankan posisi RS dalam dunia bisnis saat ini, jika manajemen perubahan tidak dipersiapkan dan dikelola dengan baik, akan menyebabkan resistensi dan berpengaruh terhadap kinerja, terutama bila tanpa dukungan pemimpin yang memiliki gaya kepemimpinan transformasional. Tujuan dari penelitian ini untuk menganalisis pengaruh manajemen perubahan terhadap kinerja dokter yang dimediasi oleh gaya kepemimpinan transformasional dan resistensi. Penelitian ini merupakan penelitian explanatory research dengan pendekatan kuantitatif dalam bentuk penggunaan kausalitas hipotesis terhadap 62 dokter yang bekerja minimal 1 tahun sebelum terjadinya manajemen perubahan. Metode analisis data yang digunakan adalah Three Box Method dan analisa jalur. Pada penelitian ini didapatkan persepsi manajemen perubahan memiliki pengaruh negatif dan signifikan terhadap kinerja dokter, persepsi manajemen perubahan tidak berpengaruh signifikan terhadap gaya kepemimpinan transformasional, persepsi manajemen perubahan berpengaruh positif dan signifikan terhadap resistensi, gaya kepemimpinan transformasional berpengaruh positif dan signifikan terhadap kinerja dokter, resistensi berpengaruh positif dan signifikan terhadap kinerja dokter, gaya kepemimpinan transformasional berpengaruh positif dan signifikan terhadap resistensi dan persepsi manajemen perubahan berpengaruh positif signifikan terhadap kinerja dokter jika dimediasi oleh gaya kepemimpinan transformasional dan resistensi sebagai variabel intervening
Pengaruh Budaya Organisasi dan Gaya Kepemimpinan Servant Leadership Terhadap Kepuasan Kerja dengan Organizational Citizenship Behavior sebagai Variabel Intervening Di RS Khusus Paru Karawang Amalia, Siti Nur; Kusumapradja, Rokiah; Jus’at, Idrus
Innovative: Journal Of Social Science Research Vol. 4 No. 1 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i1.8908

Abstract

Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan pengaruh budaya organisasi dan gaya kepemimpinan servant leadership terhadap kepuasan kerja dengan Organizational Citizenship Behavior sebagai variabel intervening di RSKP Karawang. Metode penelitian yaitu metode asosiatif kuantitatif dengan menggunakan aplikasi SPSS 20. Teknik pengumpulan data menggunakan survei dengan sampel sebanyak 100 orang pegawai RSKP Karawang. Hasil dari penelitian ini yaitu pengaruh budaya organisasi, gaya kepemimpinan servant leadership, dan Organizational Citizenship Behavior terhadap kepuasan kerja secara simultan yaitu berdasarkan nilai Sig. F change dari tabel output diketahui nilai sig. (2-tailed) adalah sebesar 0,000<0,05, yang berarti terdapat korelasi yang signifikan secara simultan antara variabel budaya organisasi, gaya kepemimpinan servant leadership, dan Organizational Citizenship Behavior dengan kepuasan kerja. Nilai R yaitu sebesar 0,789 yang bernilai positif maka itu artinya hubungan antara budaya organisasi, gaya kepemimpinan servant leadership, dan Organizational Citizenship Behavior dengan kepuasan kerja bersifat positif atau dengan kata lain semakin meningkatnya budaya organisasi, gaya kepemimpinan servant leadership, dan Organizational Citizenship Behavior maka akan meningkat pula kepuasan kerja. Kesimpulan dalam penelitian ini yaitu Organizational Citizenship Behavior merupakan variabel intervening yang memediasi pengaruh budaya organisasi dan gaya kepemimpinan servant leadership terhadap kepuasan kerja di RSKP Karawang. Semakin baik Organizational Citizenship Behavior yang diterapkan di rumah sakit maka akan semakin meningkatkan pengaruh budaya organisasi dan gaya kepemimpinan servant leadership terhadap kepuasan kerja.
Increasing Nurses' Commitment Through Managing Role Conflict, Role Unclarity and Job Stress in the Hospital Boby Krismanto Pello; Hasyim; Rokiah Kusumapradja
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 5 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: Hospitals are organizations that provide health services. Objective: The objective of this study is to examine the impact of role conflict, role ambiguity, and work stress on the organizational commitment of nurses. Method: This study utilized a cross-sectional technique to investigate the correlation between the independent variables and the dependent variables. The population consists of all nurses employed at Eka Hospital Bekasi. The sampling technique employed was purposive random sampling, with a sample size of 88 respondents. Result. The findings indicate a favorable correlation between role conflict, role ambiguity, and work-related stress on organizational commitment at Hospital Bekasi. Recommendation: Further study needs to conduct the to conduct a cross-sectional study to assess the impact of job stress on nurses' quality of life and caring behaviors, and identify factors that contribute to excessive job stress among nurses.
The Influence of Returning Patient Processing Services, Effective Communication, Patient Experience, on Re-Visit Intentions of Insurance Participants At MKN Hospital Jakarta Oscar, Rinaldi; Kusumapradja, Rokiah; Pamungkas, Rian Adi
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 5 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Background: Patient safety culture is an important principle that must be implemented in an effort to create a safe and healthy hospital environment. The large number of patient safety incidents, which have not been reported completely, accurately and clearly, will be a phenomenon that can be detrimental to patients and hospitals in terms of service costs. Objective: The study aimed to determine the relationship between patient safety culture, knowledge and effective communication of nurses on reporting patient safety incidents at Tiara Bekasi Hospital. Method: The research method in this study uses a cross-sectional approach. Sample recruitment in this study used total sampling of 101 nurses. Result: The results of this research analysis show that there is a significant relationship between patient safety culture and reporting of patient safety incidents. There is a significant relationship between knowledge and reporting of patient safety incidents. There is a significant relationship between effective communication and patient safety incident reporting. The results of the multivariate analysis in this study show that patient safety culture is the most dominant variable. Conclusion: The conclusions in this study show that it is important for nurses to have patient safety culture, knowledge and effective communication so that they are appropriate in reporting patient safety incidents
How Safety Knowledge and Work Environment Affect Workplace Accidents: Uncovering the Role of Safety Behaviors Marcia, Marcia; Kusumapradja, Rokiah; Silviana Mustikawati, Intan
Jurnal Health Sains Vol. 5 No. 9 (2024): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v5i9.1378

Abstract

Workplace accidents in hospitals can arise from human or environmental factors, highlighting the necessity of implementing Hospital Occupational Safety and Health (HOSH) measures. Preliminary study at X Hospital shows that work-related accidents persist, with the majority leading to physical injuries. This study aims to observe the impact of HOSH knowledge and the work environment on nurse workplace accidents, with safety behaviors serving as a mediating factor. The research utilizes a quantitative survey method with a cross-sectional design. A total of 123 nurses participated in the study. An analysis using Structural Equation Modeling (SEM) was conducted to assess the statistical impact. The findings indicate that improving Occupational Safety and Health (OSH) knowledge and enhancing the work environment can significantly reduce workplace accidents. The mediating role of safety behaviors further amplifies this effect. Both HOSH knowledge and the work environment have a positive significant impact on safety behaviors, while HOSH knowledge, the work environment, and safety behaviors each have a negative significant impact on workplace accidents
Job Demands And Job Resources as Antecedents of Work Engagement Among Inpatient Nurse in X Hospital Paramina, Quintina; Kusumapradja, Rokiah; Mustikawati, Intan Silviana
Jurnal Health Sains Vol. 5 No. 11 (2024): Jurnal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v5i11.1380

Abstract

Work engagement within hospitals may be impacted by job demands and job stress, underscoring the necessity to augment work resources as a protective measure. Initial investigations conducted at Hospital X have revealed a deficiency in work engagement, particularly in the absorption aspect. This study seeks to assess the effects of job demands and job resources on work engagement, with job stress serving as a mediating factor. Employing a quantitative survey methodology with a cross-sectional design, the study involved 104 inpatient nurses as participants. The method used is the Three Box Method and statistical analysis. The findings indicate that work engagement escalates with increased job resources, while higher job demands correlate with decreased work engagement. Furthermore, enhancing job resources has the potential to alleviate job stress, whereas elevated job demands are associated with heightened job stress levels. Notably, work engagement diminishes with escalating job stress. Through the mediation of job stress, job resources, and job demands, there is a discernible impact on work engagement.
Peningkatan Kualitas Farmasi Rawat Jalan Non-Bpjs Rs Atma Jaya Dengan Metode Lean Six Sigma Venera, Gaby; Nofierni, Nofierni; Kusumapradja, Rokiah; Jus'at, Idrus
Health Publica Vol 6, No 02 (2025): Health Publica Jurnal Kesehatan Masyarakat
Publisher : Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/hp.v6i02.9370

Abstract

Layanan farmasi rawat jalan berperan penting dalam memastikan kualitas layanan namun seringkali menghadapi tantangan seperti waktu tunggu yang lama dan alur kerja yang tidak efisien. Penelitian ini bertujuan untuk menganalisis efisiensi alur kerja rawat jalan di RS Atma Jaya dengan menggunakan pendekatan Lean Six Sigma dan mengidentifikasi waste pada proses pelayanan. Studi ini juga mengusulkan perbaikan alur kerja melalui Future Stream Mapping untuk meningkatkan efisiensi dan kualitas layanan. Penelitian menggunakan desain studi kasus dengan pendekatan DMAIC (Define, Measure, Analyze, Improve, Control). Data dikumpulkan melalui observasi, wawancara mendalam, kuesioner, dan telaah dokumen. Alur proses dianalisis menggunakan Value Stream Mapping (VSM) untuk mengidentifikasi Value Added Activities (VAA) dan Non-Value Added Activities (NVAA). Hasil penelitian menunjukkan bahwa total waktu proses (Total Process Time, TPT) untuk resep jadi adalah 18,62 menit, sementara untuk resep racikan mencapai 92,46 menit, dengan dominasi NVAA sebesar 69,93% pada resep jadi dan 66,89% pada resep racikan. Waste yang teridentifikasi meliputi waste waiting (17%), transportasi (13,2%), inventori (10,6%), over proses (12,3%), Motion (11,8%), overproduction (11,3%), defek (10,6%), dan potensi manusia (13,2%), dengan hasil akhir waste waiting adalah sumber utama inefisiensi. Usulan perbaikan melalui Future Stream Mapping diperkirakan mampu mengurangi TPT sebesar 38% untuk resep jadi dan 43% untuk resep racikan. Kesimpulan: Pendekatan Lean Six Sigma terbukti efektif dalam mengidentifikasi pemborosan dan merancang perbaikan alur pelayanan farmasi. Implementasi sistem e-prescription yang lebih terintegrasi dapat mengurangi NVAA, meningkatkan efisiensi, dan mendukung pelayanan yang lebih optimal. Penelitian ini diharapkan menjadi dasar bagi pengembangan sistem pelayanan farmasi yang lebih efisien dan berkualitas, sekaligus meningkatkan kepuasan pasien.Kata Kunci : Lean Six Sigma, Current Stream Mapping, Future Stream Mapping, pelayanan farmasi
The Ease of Form Completion Influences the Intention to Report Patient Safety Incidents Nuraeni, Neli; Kusumapradja, Rokiah; Mulyani, Erry Yudhya; Pamungkas, Rian Adi; Ruswanti, Endang
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v10i11.62485

Abstract

This study aims to analyze the influence of positive attitude (X1), social support (X2), and ease of form completion (X3) on Patient Safety Incident (PSI) reporting behavior (Y), with reporting intention (Z) as a mediating variable. Using a causal associative approach with a cross-sectional design, data were collected through questionnaires from 150 inpatient nurses selected via purposive sampling. Structural Equation Modeling (SEM) was employed to examine variable relationships. Key findings reveal: (1) positive attitude, social support, and ease of form completion significantly affect both reporting intention and PSI reporting behavior; (2) reporting intention partially mediates the relationship between the three independent variables and reporting behavior; (3) social support and ease of form completion exhibit the strongest direct effects on reporting behavior. The study highlights that strengthening patient safety culture requires integrating psychological (attitude), social (support), and technical (system usability) factors. Practical implications suggest hospital management should develop policies fostering positive attitudes through training, enhance social support via team collaboration, and streamline technology-based PSI reporting systems. These measures are expected to improve reporting transparency and accuracy, ultimately advancing patient safety service quality.
The Effect of Leadership Style and Intrinsic Motivation toward Organizational Commitment with Job Satisfaction as Intervening Variables at Petukangan Hospital Assyifa Azizah Fernendes; Rokiah Kusumapradja; Erry Yudhya Mulyani
Jurnal Cinta Nusantara (JCN) Vol. 2 No. 1 (2024): JURNAL CINTA NUSANTARA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v2i1.27

Abstract

The hospital is a health facility where health efforts are carried out. The hospital has various units of trained and educated personnel in dealing with medical problems for the recovery and maintenance of patient health. In providing services, medical and non-medical personnel have a very big responsibility for patients and organizations. Employees’ low organizational commitment is serious for Petukangan Public Hospital. Hence, it becomes the main problem in this study. Based on the main problem, this research intends to analyze the effect of leadership style and intrinsic motivation toward organizational commitment through job satisfaction at Petukangan Public Hospital. The research method used was a descriptive quantitative approach. The types of data used were primary data and secondary data. The sample of this research was all medical and non-medical employees at Petukangan Public Hospital with a total of 129 respondents. Research data processing used statistical regression analysis with hypothesis testing and path analysis. The results of the research showed that each independent variable had a significant effect on the dependent variable. Based on the results of the analysis, it was found that leadership style had a significant effect of 0.095 or 9.5%, and the intrinsic motivation variable had a significant effect of 0.291 or 29.1%. The job satisfaction variable had a significant effect of 0.452 or 45.2%. Furthermore, the results of the analysis of the effect of intrinsic motivation through job satisfaction on organizational commitment have a significant effect with a sig value of 0.004. It was less than the sig value of 0.05. Meanwhile, the effect of leadership style through job satisfaction toward organizational commitment did not have a significant effect with a sig value obtained of 0.245 greater than the 0.05 sig value.
Co-Authors A. Stefanus Andi Pranata Abdul Kadir Agusdini Banun Saptaningsih Ahmad Fauzi Aini Nadhifah Alice Cynthia Dewi Al’adli, Aqdam Fauqo Amalia, Siti Nur Anang Suryana Andri J. Girsang Andry Andry ANDRY, ANDRY Aprianes Wijaya Arrozi Arrozi Arrozi, Muhammad Fachrudin Artha Manurung, Derty Ully Assyifa Azizah Fernendes Athika Rodhya Boby Krismanto Pello Cahyana, Misan Cahyarini, Cahyarini Candra Saputra Chandra Megah Channesya Meilinsye Sampetoding CSP Wekadigunawan Daniel Novian Dharma Setia Budi Deasy Nurindah Sari Defi Cynthia Dewi Denny Khusen Desy Trisnawati Dewi Kuraesin Dewi Oktaviani, Dewi Dharmawan, Hery Dian Gema Rizkia Dian Gema Rizkia Duta Liana Dwi Purnomo Dwi Yanti Elok Palupi Dwinijanti, Lenny Edward Marpaung, Yohan Elvina. R. M Endang Ruswanti Entin Kartikasari Erry Yudhya Mulyani Fanya Fanya Febrian Tan Jaya Febriansyah Febriansyah Feri Dian Sanubari Ferry Victor Firmansye Ika Panggulu Fransisca Fransisca Fresley Hutapea Frizky Ramadhan Girsang, Andri J. Gracesia kwannandar H. Abdul Kadir Harahap, Sabasdin Hasyim Hasyim Ahmad Hasyim Hasyim Hasyim Hasyim hasyim, hasyim Henry Andrean Herlina Herlina Herwanto Herwanto Hilmy, M. Reza Hilmy, Mohammad Reza Hutapea, Fresley Idrus Jus'at Idrus Jus'at Idrus Jus’at Indawati, Laela Indriaty, Julia Intan Silviana Intan Silviana Mustikawati Irdan Irma Kartiani Irma Suryani Irwan Kusnanda Jack Steven Saripantung Jenmi Silaen Johanes Johanes, Johanes Jus'at, Idrus Jusad, Idrus Jusat, Idrus JUS’AT, IDRUS Kartika Lilisantosa Karyanah, Yayah Kemala Rita Ketut Yuliani Wijaya Kharisma Berlian Sjukri Kurniasih Kurniasih Kurniasih Kurniasih Laelani, Sofi Nur Eka April Laurensia Brigitta Astinawati Lenny Dwinijanti Lia Winarti Lily Widjaya Lucki Lucki M Reza Hilm M. Reza Hilmy M. Tryanza Maulana Marcia Marcia, Marcia Meilyana Maria Isabela Kwary Melissa Melissa MF. Arrozi Adhikara Mintarsi Mintarsi Mintarsi, Mintarsi Misan Cahyana Mohamad Reza Hilmy Mohammad Munir Muhammad Arrozi Muhammad Fachruddin Arrozi Mulyanah Mulyanah Mulyanah, Mulyanah Mulyati Mulyati Mulyati Mulyati Munawar Munawar Mus Aida Mustikawati, Intan Silviana Namira Azzahra Natsir Nugroho Nofierni, Nofierni Noorsidi Aizuddin Bin Mat Noor Nora Aminayanti Nova Tri Handriyanto Nuraeni, Neli NURBANI, LISA Nursiah Nursiah Nusrat, Mavika Tarika Oscar, Rinaldi Paramina, Quintina Pathiussina, Rimba Trishuta Purba, Elida Junita Putri Sari Sumarty Meliala R. M, Elvina. Rachmad Tyas Dwinata Rasipin Rasipin Rian Adi Pamungkas Rina Anindita Rina Mutiara Rina Mutiara Rizkaully Permatasari Fitrianingsih Rizkia, Dian Gema Roro Kusnabilla Erfa Rosa, Hanifah Salma Roveny Roveny Rudyanto Rudyanto Ruga, Forestriano Bayu Putra Ruth Novia Elnasanti Sabasdin Harahap Samerdanta Pusaka Samerdanta Pusaka sandra dewi Sandra Dewi Sandra dewi Sekar Asmara Jayaning Diah Setiawan, Eka Shella Vina Putri Silviana Mustikawati, Intan Sirait, Anton MJ Siswanto Sofia Tresia Sri kurnia wati Suriviana Suriviana Susanti Sugianto Susilawati Susilawati Tantri Yanuar Rahmat Syah Titta Gusni Salim Tjipto Rini Tobias Reinaldo Toti Tresia, Sofia Ulfa, Zuriyati Utianty, Premia Veimina Surya Venera, Gaby Victor Livinus Vitasya Nusantari Vivi Silvia Wahidi, Kemala Rita Wahyudyasa, Putu Tara Judica Wahyuni Dian Wahyuni Dian Purwati Wahyuni Dian Purwati Wardani, Isma Prasetya Wekadigunawan Wekadigunawan Wekadigunawan Widjaja, Lily Wijaya, Aprianes Windy Ratu Dewi YANTI, APRILIA RINA Yanuar Ramadhan Yuni Asmi Zuriyati Ulfa