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Effect Perceived of Support and Justice on Deviant Behavior Mediated Emotional Labor in Bhayangkara Hospital Putri Sari Sumarty Meliala; Rina Anindita; Rokiah Kusumapradja
Green Inflation: International Journal of Management and Strategic Business Leadership Vol. 2 No. 2 (2025): May : Green Inflation: International Journal of Management and Strategic Busine
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/greeninflation.v2i2.339

Abstract

Background: Deviant work behavior in the health service sector can reduce the performance of officers and hospital performance. The problem at Bhayangkara Hospital Class IV Mamuju is that there are symptoms of deviant work behavior based on the results of a preliminary survey. Research purposes: The purpose of this research is to provide solutions to efforts to reduce deviant behavior in the workplace by identifying factors such as perceived organizational support, perceived organizational justice, and emotional labor. Research methods: The study used a quantitative causality design that analyzed the causal influence along with descriptive analysis using the three-box method. Respondents consisted of 134 hospital staff. The sampling method used saturated samples or census methods. The data analysis method used partial least square equation modeling. Research result: The results of the study indicate that perceived organizational support has a negative effect on deviant workplace behavior. Perceived organizational justice does not affect deviant workplace behavior. Emotional labor has a positive effect on deviant workplace behavior. Perceived organizational support does not affect emotional labor. Perceived organizational justice has a negative effect on emotional labor. Emotional labor has the greatest effect on changes in deviant workplace behavior compared to perceived organizational support and perceived organizational justice. Conclusion: Providing fair compensation according to the performance of each officer, openness from superiors to their subordinates in explaining work procedures, and managing emotions originating from within the officer will reduce deviant behavior in the workplace.
Impact of Physical Workload and Mental Workload on Nurse Performance: A Path Analysis Pamungkas, Rian Adi; Ruga, Forestriano Bayu Putra; Kusumapradja , Rokiah
International Journal of Nursing and Health Services (IJNHS) Vol. 5 No. 2 (2022): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v5i2.604

Abstract

Background. Nurse performance is an important factor in hospitals. Studies on nurse performance are required to improve the quality of hospital services. Objective. This study aims to determine the effect of physical and mental workloads on nurse performance, with burnout as an intervening factor. Method: This associative quantitative research uses primary data obtained through a survey of nurses at the inpatient unit of Bhakti Asih General Hospital, Tangerang. The survey was conducted by distributing questionnaires to 84 nurses using a modification of the National Aeronautics and Space Administration – Task Load Index, Maslach Burnout Inventory – Human Services Survey, and Individual Work Performance Questionnaire. The variables were analyzed using the path analysis method. Results: The results show no significant effect of physical and mental workloads on nurse performance, with burnout as an intervening factor. There was a negative significant effect of physical workload on nurse performance (? = -0.309, sig. = 0.004), as well as mental workload on nurse performance (? = -0.340, sig. = 0.009). There was a positive significant effect of physical workload on burnout (? = 0.267, sig. = 0.002), as well as mental workload on burnout (? = 0.607, sig. = 0.000). There was no significant effect of burnout on nurse performance (? = -0.159, sig. = 0.224). Conclusion: In conclusion that physical and mental workload impact on nurses’ performance
Transformational Leadership Styles and Mentoring Functions Towards a Culture of Patient Safety Moderated by Competence of the Nurse Wahyudyasa, Putu Tara Judica; Hasyim, Hasyim; Kusumapradja, Rokiah
International Journal of Nursing and Health Services (IJNHS) Vol. 6 No. 4 (2023): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v6i4.748

Abstract

Background: Patient safety culture is the fundamental in implementing patient safety at hospitals. Every hospital must guarantee the implementation of patient safety in the health services. Objective: The study aimed to examine the effect of transformational leadership style and mentoring function on patient safety culture which is moderated by the competence of nurses in the hospital. Method: This research method was conducted using a quantitative survey with a cross-sectional study approach. A total of 57 samples were involved in this study. The data analysis method used in this study is multiple linear regression analysis. Result: The results of the study show that there is a positive and significant influence of transformational leadership on patient safety culture. The mentoring function has no significant effect on patient safety culture. Nurse competence has not been able to moderate the effect of Transformational Leadership on Patient Safety Culture, and nurse competence has not been able to moderate the influence of the Mentoring Function on Patient Safety Culture. Conclusion: The greatest coefficient value in this study is the effect of transformational leadership on patient safety culture moderated by nurse competence by 45.4%
The Effect of Clinical and Leadership Employee Engagement on Nurse Retention with Resilience as An Intervening Variable at Siloam Kebon Jeruk Hospital Melissa, Melissa; Kusumapradja, Rokiah; Jusad, Idrus
International Journal of Nursing and Health Services (IJNHS) Vol. 8 No. 2 (2025): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v8i2.857

Abstract

Nursing shortages and high rates of staff turnover are pressing issues that can disrupt health service delivery and increase the costs of recruiting new staff. A similar situation also occurred at Siloam Kebon Jeruk Hospital, which underlines the need to conduct this research. This study aims to examine the influence of clinical leadership and employee involvement on nurse retention at Siloam Kebon Jeruk Hospital, with resilience as a mediating factor. This research is a quantitative study with a cross sectional approach involving 262 respondents. The research sample was taken using the Simple Random Sampling technique. Nurses were surveyed using quantitative techniques to collect data. These findings suggest that clinical leadership and employee engagement have a significant impact on nurse retention, both directly and indirectly, through resilience. Effective clinical leadership fosters a pleasant work environment, enhancing nurses' professional growth and job satisfaction. This study shows that employee engagement can build commitment and reduce turnover rates. The findings of this study suggest that supporting solid clinical leadership and active nurse engagement can significantly increase nurse retention, thereby ensuring consistent, high-quality healthcare services.
The Influence of Patient Engagement and Effective Communication on ED Image with Service Quality as a Moderating Variable Athika Rodhya; Rokiah Kusumapradja; Wahyuni Dian
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 3 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i3.288

Abstract

This study investigates the influence of patient involvement and effective communication on the image of the Emergency Department (ED) at Dr. Dradjat Prawiranegara Regional Hospital in Serang, with service quality acting as a moderating variable. Utilizing a quantitative research method, data were collected through questionnaires distributed to 315 patients who received emergency care services between October 1 and November 1, 2024. The data were analyzed using multiple regression analysis and Moderated Regression Analysis (MRA). The findings show that patient involvement has a significant and positive impact on the image of the ED, while effective communication alone does not show a statistically significant effect. However, service quality positively moderates the relationship between effective communication and the ED’s image, enhancing its influence. In contrast, service quality does not moderate the relationship between patient involvement and ED image. These results highlight the importance of engaging patients in medical decisions and ensuring effective communication strategies supported by high service quality to enhance the institutional image of emergency healthcare services. The study suggests that hospital management should develop integrated service improvement policies focusing on staff communication training, patient-centered care practices, and continuous quality improvement. It also recommends further qualitative studies to explore deeper insights into patient experiences and to examine other hospital departments to broaden the understanding of healthcare service quality's role in shaping hospital image.
The Role of Benevolence Trust as Mediating Variable in Improving Patients' Decisions in Choosing Inpatient Services at Class C Hospital Entin Kartikasari; Rokiah Kusumapradja; Intan Silviana Mustikawati
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 2 (2025): International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i2.219

Abstract

As one of the oldest hospitals in Bekasi Regency, KM I Hospital is required to remain trusted by patients in choosing health services including inpatient care. The decline in BOR (Bed Occupancy Rate) experienced by KM I Hospital in the last 1 year indicates that hospital marketing needs to be improved.  This study aims to analyze the effect of competitive advantage and informational reference groups on patient's decision in choosing inpatient services with benevolence trust as an intervening variable at KM I Hospital. The research method uses a quantitative explanatory research approach. Respondents were 185 patients at KM I Hospital who were willing to be hospitalized. The sample collection technique was purposive sampling. Data collection used a questionnaire, and the data analysis technique used SEM-PLS. Results show that Competitive Advantage and Informational Reference Group have a direct and indirect effect on patient’s decision to choose inpatient services through benevolence trust at KM I Hospital (p<0.05). These results theoretically support previous theories and research. Managerially, it is expected to provide input for KM I Hospital management to increase competitive advantage and strengthen informational reference groups. These efforts can increase benevolence trust and ultimately increase patient’s decision to choose inpatient services.
PENGARUH SIKAP DAN MOTIVASI TERHADAP PENERAPAN PROGRAM PATIENT SAFETY DI RUMAH SAKIT MEKAR SARI Oktaviani, Dewi; Kusumapradja, Rokiah; Indrawati, Ratna
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/.v3i02.4454

Abstract

Patient safety has become a global issue that was being hotly discussed throughout the country. The likelihood of accidents in hospitals was much greater than the possibility of an airplane accident, thus proving that Patient safety is a major problem in hospitals all over the world and requires primary attention. To analyze the influence of nurses' attitudes and motivations on the implementation of patient safety programs. This study uses a quantitative approach, survey methods and correlation techniques, the data analysis method used is the multiple linear regression test, the population in this study are nurses who are directly involved in efforts to provide services to patients with a sample of 90 people. The results of this study are attitude variables which have a positive and significant effect on the application of patients safety program at Mekar Sari Hospital. Motivational variables have a negative and insignificant effect on the implementation of the patient safety program at Mekar Sari Hospital. Variables of nurses' attitudes and motivations simultaneously influence the application of patients safety program at Mekar Sari Hospital. suggestions for hospitals Need to be given awards for outstanding nurses and nurses who always implement a patient safety program. As well as periodic / quarterly monitoring and evaluation regarding the implementation of patient safety programs.Keywords: Knowledge about patients safety, attitude, nurse motivation and Patients Safety Program
Nilai-nilai Orientasi Hasil dalam Peningkatan Kinerja Perawat dalam Pencegahan dan Pengendalian Infeksi di RS OMNI Alam Sutera Nusrat, Mavika Tarika; Anindita, Rina; Kusumapradja, Rokiah
Journal of Hospital Management Vol 3, No 02 (2020): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/.v3i02.4451

Abstract

Leadership Style contributes greatly to the performance of nurses, as well as the organization's organizational culture in shaping values that will affect the performance of nurses in preventing and controlling infections related to hospital services. The purpose of this study was to determine the effect of leadership style, organizational culture and nurse performance on infection prevention and control in the Alam Sutera OMNI Hospital. The research uses quantitative research methods. The data source used is primary data, with data collection techniques in the form of questionnaires. The sample in this study amounted to 140 respondents. Data analysis method uses Structural Equation Modeling (SEM). From the results of testing the model has met the criteria of Goodness of fit. The results of the study show leadership style, organizational culture significantly influence nurse performance in infection prevention and control. The directional coefficient of leadership style on nurse performance in infection prevention and control is greater than the indirect coefficient indicating there is an indirect influence of leadership style on nurse performance in prevention and control of infection through organizational culture.Keywords: Leadership Style, Organizational Culture, Nurse Performance in infection prevention and control
PERAN ASOSIASI MEREK MEMEDIASI PEMASARAN MEDIA SOSIAL DAN PENGALAMAN PASIEN TERHADAP NIAT KUNJUNGAN ULANG SURYANI, IRMA; YANTI, APRILIA RINA; KUSUMAPRADJA, ROKIAH
Journal of Nursing and Public Health Vol 13 No 1 (2025)
Publisher : UNIVED Press, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jnph.v13i1.8493

Abstract

Pendahuluan: Penelitian ini berdasarkan hasil observasi awal yang menunjukkan adanya penurunan jumlah pasien kategori non-BPJS di tahun 2023. Penelitian ini bertujuan untuk mengungkap secara empiris pengaruh pemasaran media sosial dan pengalaman pasien terhadap niat kunjungan ulang dengan asosiasi merek sebagai variabel intervening. Metode: Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross-sectional. Populasi yang digunakan adalah pasien rawat jalan umum yang telah berkunjung lebih dari sekali. Teknik pengambilan sampel dilakukan dengan metode non-probability, dengan perhitungan yang mengalikan jumlah indikator dengan 5 kali observasi, sehingga diperoleh sampel sebanyak 250 responden. Data dikumpulkan menggunakan kuesioner, sementara analisis data dilakukan dengan metode three-box dan PLS-SEM menggunakan program Smart-PLS. Hasil dan Pembahasan: Hasil penelitian membuktikan bahwa pemasaran media sosial dan pengalaman pasien memiliki pengaruh signifikan terhadap niat kunjungan ulang dengan asosiasi merek sebagai variabel intervening. Kedua variabel tersebut berpengaruh positif terhadap asosiasi merek dan niat kunjungan ulang. Asosiasi merek juga memberikan pengaruh signifikan terhadap niat kunjungan ulang serta memediasi pengaruh pemasaran media sosial dan pengalaman pasien. Kesimpulan: Di antara variabel yang diuji, asosiasi merek adalah variabel paling dominan dalam memengaruhi niat kunjungan ulang, sedangkan pemasaran media sosial memiliki pengaruh paling lemah.
PERAN KEPERCAYAAN DALAM KEPUTUSAN TERAPI HEMODIALISA PASIEN MELALUI FAKTOR PSIKOLOGIS DAN SOSIAL NURBANI, LISA; KUSUMAPRADJA, ROKIAH; MULYANI, ERRY YUDHYA
Journal of Nursing and Public Health Vol 13 No 1 (2025)
Publisher : UNIVED Press, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jnph.v13i1.8495

Abstract

Pendahuluan: Penelitian ini dilandaskan hasil observasi awal yang menginformasikan bahwa 30% pasien hemodialisa enggan melanjutkan terapi hemodialisa. Alasan pasien tidak berminat melanjutkan terapi hemodialisa bahwa kepercayaan diri, pengalaman negatif, stigma sosial, dukungan yang minim, beban ekonomi, dan kurangnya informasi mempengaruhi keputusan pasien untuk tidak melanjutkan terapi hemodialisa. Rasa ragu akan efektivitas terapi dan dampaknya terhadap kualitas hidup juga menjadi alasan utama pasien menghentikan terapi. Tujuan penelitian ini adalah untuk mengungkap secara empiris pengaruh faktor psikologis dan faktor sosial terhadap keputusan pasien untuk melakukan terapi hemodialisa dengan kepercayaan sebagai variabel intervening. Metode: Jenis penelitian termasuk dalam kuantitatif dengan desain kausalitas. Populasi yang digunakan adalah pasien rawat jalan dan rawat inap. Teknik sampling menggunakan non-probability, dengan perhitungan yang mengalikan jumlah indikator dengan 5 kali observasi, sehingga didapatkan jumlah sampel sebanyak 130 responden. Teknik pengumpulan data menggunakan kuesioner, dan metode analisa menggunakan analisa three box method serta Structural Equation Modelling (SEM) melalui software LISREL. Hasil dan Pembahasan: Hasil analisa membuktikan bahwa faktor psikologis dan faktor sosial berpengaruh terhadap keputusan pasien dengan kepercayaan sebagai variabel intervening. Faktor psikologis dan faktor sosial berpengaruh terhadap kepercayaan. Kesimpulan: Faktor psikologis, faktor sosial dan kepercayaan berpengaruh terhadap keputusan pasien, dan faktor sosial merupakan variabel dominan yang mampu meningkatkan keputusan pasien untuk melakukan terapi hemodialisa.
Co-Authors A. Stefanus Andi Pranata Abdul Kadir Agusdini Banun Saptaningsih Ahmad Fauzi Aini Nadhifah Alice Cynthia Dewi Al’adli, Aqdam Fauqo Amalia, Siti Nur Anang Suryana Andri J. Girsang Andry Andry ANDRY, ANDRY Aprianes Wijaya Arrozi Arrozi Arrozi, Muhammad Fachrudin Artha Manurung, Derty Ully Assyifa Azizah Fernendes Athika Rodhya Boby Krismanto Pello Cahyana, Misan Cahyarini, Cahyarini Candra Saputra Chandra Megah Channesya Meilinsye Sampetoding CSP Wekadigunawan Daniel Novian Dharma Setia Budi Deasy Nurindah Sari Defi Cynthia Dewi Denny Khusen Desy Trisnawati Dewi Kuraesin Dewi Oktaviani, Dewi Dharmawan, Hery Dian Gema Rizkia Dian Gema Rizkia Duta Liana Dwi Purnomo Dwi Yanti Elok Palupi Dwinijanti, Lenny Edward Marpaung, Yohan Elvina. R. M Endang Ruswanti Entin Kartikasari Erry Yudhya Mulyani Fanya Fanya Febrian Tan Jaya Febriansyah Febriansyah Feri Dian Sanubari Ferry Victor Firmansye Ika Panggulu Fransisca Fransisca Fresley Hutapea Frizky Ramadhan Girsang, Andri J. Gracesia kwannandar H. Abdul Kadir Harahap, Sabasdin Hasyim Hasyim Ahmad Hasyim Hasyim Hasyim Hasyim hasyim, hasyim Henry Andrean Herlina Herlina Herwanto Herwanto Hilmy, M. Reza Hilmy, Mohammad Reza Hutapea, Fresley Idrus Jus'at Idrus Jus'at Idrus Jus’at Indawati, Laela Indriaty, Julia Intan Silviana Intan Silviana Mustikawati Irdan Irma Kartiani Irma Suryani Irwan Kusnanda Jack Steven Saripantung Jenmi Silaen Johanes Johanes, Johanes Jus'at, Idrus Jusad, Idrus Jusat, Idrus JUS’AT, IDRUS Kartika Lilisantosa Karyanah, Yayah Kemala Rita Ketut Yuliani Wijaya Kharisma Berlian Sjukri Kurniasih Kurniasih Kurniasih Kurniasih Laelani, Sofi Nur Eka April Laurensia Brigitta Astinawati Lenny Dwinijanti Lia Winarti Lily Widjaya Lucki Lucki M Reza Hilm M. Reza Hilmy M. Tryanza Maulana Marcia Marcia, Marcia Meilyana Maria Isabela Kwary Melissa Melissa MF. Arrozi Adhikara Mintarsi Mintarsi Mintarsi, Mintarsi Misan Cahyana Mohamad Reza Hilmy Mohammad Munir Muhammad Arrozi Muhammad Fachruddin Arrozi Mulyanah Mulyanah Mulyanah, Mulyanah Mulyati Mulyati Mulyati Mulyati Munawar Munawar Mus Aida Mustikawati, Intan Silviana Namira Azzahra Natsir Nugroho Nofierni, Nofierni Noorsidi Aizuddin Bin Mat Noor Nora Aminayanti Nova Tri Handriyanto Nuraeni, Neli NURBANI, LISA Nursiah Nursiah Nusrat, Mavika Tarika Oscar, Rinaldi Paramina, Quintina Pathiussina, Rimba Trishuta Purba, Elida Junita Putri Sari Sumarty Meliala R. M, Elvina. Rachmad Tyas Dwinata Rasipin Rasipin Rian Adi Pamungkas Rina Anindita Rina Mutiara Rina Mutiara Rizkaully Permatasari Fitrianingsih Rizkia, Dian Gema Roro Kusnabilla Erfa Rosa, Hanifah Salma Roveny Roveny Rudyanto Rudyanto Ruga, Forestriano Bayu Putra Ruth Novia Elnasanti Sabasdin Harahap Samerdanta Pusaka Samerdanta Pusaka sandra dewi Sandra Dewi Sandra dewi Sekar Asmara Jayaning Diah Setiawan, Eka Shella Vina Putri Silviana Mustikawati, Intan Sirait, Anton MJ Siswanto Sofia Tresia Sri kurnia wati Suriviana Suriviana Susanti Sugianto Susilawati Susilawati Tantri Yanuar Rahmat Syah Titta Gusni Salim Tjipto Rini Tobias Reinaldo Toti Tresia, Sofia Ulfa, Zuriyati Utianty, Premia Veimina Surya Venera, Gaby Victor Livinus Vitasya Nusantari Vivi Silvia Wahidi, Kemala Rita Wahyudyasa, Putu Tara Judica Wahyuni Dian Wahyuni Dian Purwati Wahyuni Dian Purwati Wardani, Isma Prasetya Wekadigunawan Wekadigunawan Wekadigunawan Widjaja, Lily Wijaya, Aprianes Windy Ratu Dewi YANTI, APRILIA RINA Yanuar Ramadhan Yuni Asmi Zuriyati Ulfa