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Journal : JIAP

THE STRATEGIES OF SERVICE QUALITIY AT THE HOSPITAL TYPE D (OTANAHA HOSPITAL) OF GORONTALO CITY Yanti Mustafa; Titin Dunggio; Lisda Van Gobel
Governance: Jurnal Ilmu Administrasi Publik Vol. 4 No. 1 (2021): Governance: Jurnal Ilmu Administrasi Publik (JIAP)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This research was conducted with the aim of: 1) knowing and analyzing the strategy for improving the quality of services at Otanaha Hospital; 2) to identify and analyze the factors that determine the strategy for improving the quality of services at the Otanaha Hospital. This study uses a descriptive qualitative approach with data collection techniques through observation and interviews and documentation. 9 informants included: KTU representing Directors, Doctors and Nurses, who are at the Otanaha Regional General Hospital, this research was conducted from June to July 2020. The results showed that: 1) the strategy to improve the quality of services at Otanaha Hospital only applies two strategies, namely the organizational strategy and the program strategy that emphasizes the vision aspects of the hospital; 2) factors that determine the improvement of service quality at the Otanaha Regional Hospital include the lack of human resources in terms of quality and quantity, limited facilities and infrastructure that are not yet as planned. It is recommended: 1) the hospital continues to strive to develop human resources through training or technical guidance; 2) it is necessary to increase and develop facilities and infrastructure for the realization of the expected service quality.
THE EFFECT OF LEADERSHIP STYLE, WORK MOTIVATION ON JOB SATISFACTION OF STATE CIVIL APPARATUS IN THEREGIONAL SECRETARIAT OF GORONTALO REGENCY: Doi: https://doi.org/10.47918/jhts.v3i1.334 Sutrisno Luma; Ayu Anastasya Rachman; Lisda Van Gobel
Governance: Jurnal Ilmu Administrasi Publik Vol. 4 No. 2 (2022): Governance: Jurnal Ilmu Administrasi Publik (JIAP)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

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Abstract

This research is descriptive quantitative and aims to determine and analyze (1) the influence of leadership style on job satisfaction of the State Civil Apparatus (ASN) at the Regional Secretariat of Gorontalo Regency; (2) The effect of work motivation on job satisfaction of State Civil Apparatus (ASN) at the Regional Secretariat of Gorontalo Regency; (3) The influence of leadership style, work motivation on job satisfaction of State Civil Apparatus (ASN) at the Regional Secretariat of Gorontalo Regency. provides opportunities for employees to advance, work motivation has an influence weak but positive on employee job satisfaction by 0.147 or 14.7 percent, due to lack of opportunities for advancement, low job performance, lack of responsibility; (3) Leadership style (X1) and work motivation (X2) simultaneously have a strong and positive influence on job satisfaction (Y). It is suggested that participative leadership style is needed effectively for its employees, considering that this variable has a strong influence on employee job satisfaction.
Co-Authors Abdullah, Nurlaelasari Abdullah, Syaifudin Abdulwais Mahmud Adam, Mohamad Putra Adelia Adelia Hasu Adi Wijayanto Agus Pariono Airmas, Suwandi Aisafira Nurul Fitra Husain Akili, Santi Al-Hadar, Sofyan Alamri, Moh. Rafli Alfiah Dunggio Alhadar, Sofyan Ali, Sukirman H Amir, Rahman Andi Taufan Hujudji, Ikram Ansar Sahabi Antu, Yahya Arfan Mojo Ari Kartiko, Ari Arman Aligi Ayu Anastasya Rachman Azhar, Syamsul Bagou, Usan Bakari , Luthfia Bakari, Lutfia Bakari, Luthfia Bakona, Rahmawati Bidjuni, Abdul Mamat Botutihe, Nandra Audila D. Buange, Sri Pesriani Dali, Iskandar Djaba, Misbahudin Dunggio, Nelsin Dunggio, Titin Ellys Rachman Elnino Husain Mohi Ente, Rusni Fauzan Alfathy Feriska, Lisa Festiana Lasena Fitriah S. Akase Gintulangi, Sabriana Gintulangi, Sabriana Oktaviana Gobel, Rici Grace Oktovina Maskikit Guntur Arie Wibowo Guntur Arie Wibowo, Guntur Arie H.Rukiya Nggilu Haltin Bolota Hamdata, Fitry Hanafi, Andri Haris Hunta HARIYANTI Hasan, Kurniadi K Hasan, Kurniadi K. Hasan, Sofyaningsih Muhlis Hi. Ali, Sukirman Hi. Syarta, Ahmada Akmal Hunta, Haris I Kadek Satria Arsana I Kadek Satria Arsana Arsana Igirisa, Siti Choirunnisa Iin Laki Ikram Andi Taufan Hurudji Imam Mashudi, Imam Imran, Mohammad Indah, Nurmala Suci Indar Dwi Amelia Sidiki Irma Dumbela Isa Pakaya, Cindriyani Isnayati Laleno Jusrin Kadir Jusrin Kadir Kadir, Jusrin Kadir, Laksmyn Karmila Hasan Kasmat Rivai, Sutrisno Kasmudin H. Sabi Katili, Andi Yusuf Koton , Yosef P. Kurniadi K. Hasan Laila Yusuf Laksmyn Kadir Lindawaty Arbie Lutfia Bakari Luthfia Bakari Maemunah Maemunah Mapiasse, Zeliana Amirudin Masayu Anastasya H. Pikoli Masrifa Wengkeng Maya Lamusu Meity Tombinawa Minarti Dunggio Minggus Harun Misbahudin Djaba Moh. Abubakar Talalu Mohamad Putra Adam Mohamad Syukur Adam Mokodongan, Regi Muchlis Hullah Muhamad, Adelina Fiolita Nanda Saputra Nggilu , Rukiah Nggilu, Rukiah Nggilu, Rukiyah Non Endey Noni Pricilia Van Gobel Nur Fadila Bahmid Nur Izatul Jannah Hulopi Nuriyanti S Nani Nurlaila Stion Nurlailah Abdullah Nurman Utina Nur’ain Utina Nusi, Caayu Nusu, Fadlia Nusu, Olgha Olan Harun Olgha S Nusu Paneo, Indrawati Pano, Sahrin S. Pariono , Agus Pariono, Agus Pudul, Nursia Putri Haluti Putri labara, Dhea sabrina Rachman, Ellys Rachman, Fajerin Racman , Ellys rahim, muhtar Rahmad Dandi Tuadingo Rahman Amir Rahman, Suwartin Rahmat Ismail Datau Rahmawati Rahman Rambulangi, Stenly Manuel Ramis Kasim Ramli Mahmud Rasid Botuwa Rina Kohongia Risman Hasan Rivalya Malanua, Salsa Bila Rukiah Nggilu Rusli Mahadi Rusni Ente Rusni Ente Rusni Ente S. Nusu, Olga Sabriana Octaviana Gintulangi Sabriana Oktaviana Gintulangi Sabriana Oktaviana Gintulangi Sahi, Yayan Salma Hulinggi Samangka, Ikdar W. Sandi Nurman Saputra Sapii, Tresya Anggraini Saputra, Muh. Wahyu Saputra, Nanda Sarwin ishak Sidiki, Sandrina Siti Chairunnisa Igirisa Sofyan Alhadar Sofyan Alhdar Sri Dewi Van Gobel Stevani Priatno, Ilvana Sulfa Muda Suma, Rahmawati Sumanti Maku Supri Sutrisno Luma Talalu, Moh Abubakar Talalu, Moh. Abubakar Tambingon, Adiel Islamyathi Nathanya Krystan Tangguda, Kharisma Tety Adam Tety Thalib Tety Thalib Thalib, Tety Toi, Adrian Tri Kurniasih Tri Utami Khairunissa Palahuwata Udin Hamim Umar, Herlina Usman Kaharu Usman, Sudianto Usman, Wiranti Venny Lanti Wahyuningsih Atid Wijayanto, Adi Yahya Antu Yahya Antu Yanti Mustafa Yosep P. Koton Yuliana Hasan Yusril Ihza Disastra Zulkifli Vebriadi Saleh